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Car Insurance; Volume 3

A fresh and life-affirming vision of management as one of the most meaningful jobs you didn't know you had—revealing how growing your employees is the key to fueling the bottom line and fueling your soul—from an acclaimed author and beloved NYU Stern professor. What does it feel like to be a boss who meant something, grew someone, and did something bigger than themselves? Good bosses manage people, not just performance—and leave behind legacies while boosting their organization’s bottom line. NYU Stern School of Business professor Dr. Dolly Chugh calls this sacred work. In The Good Boss Project, Dolly uses leads from employees to track down managers known to be good bosses. By interviewing both the manager and the people who work for them, she unpacks how good bosses refuse to choose between high standards for performance and high standards for humanity. You will meet managers in small startups, big companies, the military, investment banking, and even a lice removal clinic…as well as a meditation guru, Broadway and Hollywood director, and March Madness championship basketball coach. Grounded in a sense of purpose, each offers a vulnerable peek into their inner lives as a manager, including what works on the good days (and what doesn’t on the bad days). Drawing on these stories plus the latest research from social psychology, organizational behavior, and behavioral economics, Chugh shows how to get more developmental value from delegation, spend less time solving your people’s problems and more time empowering them to solve their own, create a culture that serves as the emotional DNA for teams, and be the employer people say they will follow anywhere. Along the way, she equips you with the concrete skills you need (today) to be the good boss that (amazing) people want to work (hard) for and deliver (extraordinary) results for. Being a good boss is sacred work. The kind that leaves a legacy. Whether you’re a new manager, a not-so-new manager, or a seen-it-all manager, The Good Boss Project is your pep talk and toolkit for becoming the boss you mean to be.

Becoming the Manager You Mean to Be

The Good Boss Project

Renowned economists Abhijit Banerjee, Esther Duflo (corecipients of the 2019 Nobel Prize), and Michael Greenstone propose a radical new approach to combatting the most serious global crisis of our time: climate change. The lives of the world's poorest are already harder, hotter, and shorter thanks to emissions that disproportionately come from the world's richest. But just as the rich world's emissions are finally falling, poorer countries' are set to increase drastically.We seem to be caught in an impossible bind--but it's not too late. Substantial progress is possible if the wealthiest countries compensate the poorer countries for the harms that their emissions cause and, in exchange, poorer countries commit to climate action. Based on meticulous original research and years of fieldwork around the world, this paradigm-shifting and inspiring book reassures us that we can successfully confront the challenge. We can protect the poor while protecting our future. It's just economics.

A Better Deal for People and Planet

Just Economics

Turn Learning Into Lasting Performance

Designing Training That Sticks

A thrilling history of how we fell in and out of love with a technology that changed not just the world, but changed us. 'Science and technology never seem more exciting than when James Gleick is writing about them' - Elizabeth Kolbert, author of The Sixth Extinction 'Forces you to see the world with new eyes. Blending expertise with a thrilling narrative . . . I loved it!' - Alice Loxton, author of Eighteen and Eleanor 'Masterful. I learned so much and enjoyed every page of this richly researched, playful, and insightful book' - Tiffany Jenkins, author of Strangers and Intimates A supernatural instrument bringing voices from afar, the telephone burst onto the world stage 150 years ago, a triumphant story of individual ingenuity and vision. Instantly, the ability to speak across vast distances began to transform every part of life: from business organization to military tactics, from news gathering to sex work. But the story of The Telephone is also one of corrupt scheming and ruthless tactics; the race to the patent office, to make money, a contest replete with bribery, fraud and speculation. And no one, not even its inventors, realised what the telephone was good for or how ubiquitous it would become. As the telephone settled into the background - in offices and on streets, on bedside tables and kitchen walls - people forgot how they ever lived without it. Now, as landlines, telephone books and telephone boxes vanish into the past, science writer James Gleick - bestselling author of Chaos - shows how this commonplace object irreversibly changed not only the world but who we are as human beings. 'Charts our distance-compressing, time-shifting telephonic adventure with exceptional brio and subtlety' - Stacy Schiff, author of The Revolutionary: Samuel Adams

A New History

The Telephone

Leading the M&A Moments That Matter

Step Forward

A forthcoming Metropolitan nonfiction title to be published on March 30, 2027

Untitled Metropolitan Nonfiction Winter 2027 9781250469588

Pressure is inevitable. How you handle it determines everything.In this expanded hardcover edition of How to Untie a Balloon, former hostage negotiator and Conflictish(R) founder Ryan Dunlap delivers a practical framework for staying composed under pressure, resolving conflicts, and leading effectively when the stakes are high. With a new chapter and never-before-shared stories of real-world negotiation experience in life-or-death situations, Dunlap reveals how unchecked pressure distorts thinking, escalates conflict, and quietly sabotages relationships at work and at home.At the center of this practical guide is the F.I.R.S.T. Steps framework--Feelings, Interests, Relationships, Situation, and Toll--a clear, repeatable process for navigating difficult conversations with confidence and control. Whether you are leading a team, negotiating a deal, strengthening a partnership, or working through personal conflict, this framework equips you to break complex tension into manageable parts and move toward resolution.Through compelling real-life stories, sharp strategic insights, and actionable tools, the second edition will show you how to: <ul><li>Regulate emotion in the heat of conflict to preserve credibility and influence</li><li>Identify the deeper interests driving tension and move beyond surface disagreements</li><li>Prevent escalation and protect relationships under stress</li><li>Approach high-stakes conversations with clarity and structure</li><li>Transform pressure from a liability into a leadership advantage</li></ul>For professionals ready to take their leadership to the next level, How to Untie a Balloon, 2nd Edition, is a necessary resource for growing your leadership influence and developing the self-mastery to thrive under any pressure.

A Negotiator's Guide to Avoid Popping Under Pressure

How to Untie a Balloon

How Managers Can Carry Less and Lead Better

The Leadership Load

A guide to organizational transformation targeting the country's trillion-dollar stagnancy problem-the "frozen middle" of corporate America-and offering strategies to overcome bureaucratic setbacks that hinder innovation, profit, and fulfillment Corporate America has a trillion-dollar problem: the frozen middle-paralysis in the critical layer of management caught between high-level leadership's vision and frontline employees' execution. This paralysis causes even the most promising initiatives to stall out. It traps passionate managers in inertia and stymies senior leadership. And every year it's costing companies billions. As experts in organizational transformation, Jimmy Leppert and Justin Wasserman have spent their careers figuring out how to thaw the frozen middle. Their consulting firm, Empactful Advisors, has led major organizations-including Chevron, Merck, and the Department of Defense-to generate more than $5 billion in cost savings and revenue growth. The key to their success comes from aligning senior leadership and middle management, using empathy and practical frameworks to illuminate the blocks that both sides face, and showing how they can shift from utter disconnect to collaborative goal setting that helps all parties-as well as the company-hit their targets. In Thaw, Leppert and Wasserman share their field-tested methods for turning strategic goals into tangible outcomes. Along the way, they offer a road map for employees at all levels to learn how to move through the bottlenecks that hold their organizations back and facilitate meaningful change. Middle managers will be empowered to unlock stalled careers, and senior leaders will learn how to galvanize their workforce and achieve bold, accelerated change. In the age of AI, a playbook for improving-and celebrating-human contribution is more essential than ever. Sharp, confident, and timely, Thaw is poised to be the definitive book on ending organizational paralysis and unlocking true potential.

Unfreeze Middle Management to Unlock Strategy, Innovation, and Growth

Thaw

Control and Spontaneity in Alternative Organizing

Wild Yeast Economies

The Science of Speaking Up, Taking Risks, and Building a High-Performing Team

The Last 8%

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

Car Insurance; Volume 3

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