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Briem: Beyond Steel

Beyond Steel

Pittsburgh and the Economics of Transformation

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

Leading Places, Shaping Futures

The Power of Place-Based Leadership in Social Value Creation

From Modern Marketer to Executive Leader

At a time when we are faced with fundamental questions about the sustainability and morality of the economic system, Capitalism and Its Critics provides a kaleidoscopic history of global capitalism, from colonialism and the Industrial Revolution to the ecological crisis and artificial intelligence. John Cassidy tells the story through the eyes of the system's critics across the globe: from eighteenth-century weavers who rebelled against early factory automation to Eric Williams's paradigm-changing work on slavery and capitalism, to the Latin American dependistas, the international Wages for Housework campaign of the 1970s, and the modern degrowth movement; from familiar figures like Smith, Marx, Luxemburg, Keynes, Polanyi to the lesser-known voices such as William Thompson, the Irish proto-socialist whose work influenced Marx; Flora Tristan, the French proponent of a universal labour union; John Hobson, the original theorist of imperialism; and J. C. Kumarappa, the Indian exponent of Gandhian economics. Blending biography, panoramic history, and lively exploration of economic theories, Capitalism and Its Critics illuminates the deep roots of many of the most urgent issues of our time.

A Battle of Ideas in the Modern World

Capitalism and Its Critics

The first comprehensive history of commercial fishing and fishing settlements along Minnesota's North Shore shares new conclusions regarding the fishery from 1650 to the present day.North of Duluth, off of Highway 61, picturesque old fishing structures hint at the era when commercial fishing was the prime pursuit of families in a string of villages and towns that includes Knife River, Tofte, Hovland, and many more. A history of this industry--netting trout, herring, whitefish, and smelt for sale in local communities and beyond--begins with Indigenous fishers who traded and sold their catch to the fur companies, and includes later arrivals hailing from Nordic fishing traditions. Michael Risku offers a full picture of this way of life: the geography of the lakeshore that determined where boats could land, the types of fish that thrived in Lake Superior's waters, the earliest foot trails between Fond du Lac and Grand Portage, the steamboats that served settlements before construction of the road. Risku details assorted watercraft and nets and hooklines, describes the dangers of being out on the lake in all weather, and explores the challenges of getting fish to market. He also prods the fishery's collapse, exploring overfishing, other extractive industries (logging and mining), and invasive species. Drawing on oral histories, newspaper accounts, and years of research, Following the Fish highlights the heroism and determination behind the North Shore's rich, vibrant, and unique fishing culture.

A History of Commercial Fishing Along Minnesota's North Shore

Following the Fish

From the author of A People's Guide to Capitalism, a clear-eyed look at cryptocurrencies from the left, cutting through the glitz and the scams to reveal how crypto mirrors and exacerbates the crises of capitalism. 
 
Cryptocurrencies have gone from being fringe investments relevant only to hardcore adherents to a $3.7 trillion industry with a direct line to Donald Trump's White House. The promises of crypto are wide-ranging, preying on a basic reality: people are disaffected by an economic and financial system that has excluded them and wonder if cryptocurrencies can offer a more transparent and inclusive alternative. 
 
Challenge any of these notions, or raise concerns about crypto's associations with money laundering, the speculative bubbles ballooning around these assets, or the disastrous climate implications of the technology behind crypto, and you'll be told by proselytizers that you simply don't understand. That complexity is often intentional, serving as a shield from critical scrutiny. 
 
Enter Crypto-Capitalism, Hadas Thier's deft, accessible examination of the rise and fall and rise again of crypto. Drawing on years of reporting on the industry, its insiders, and the ordinary people impacted by its wild peaks and busts, Thier explains how cryptocurrencies work, elucidates the context and implications of their rise, and debunks the utopian mythology that animates their boosters. 
 
By showing that systemic exploitation and domination are inherent in a crisis-ridden capitalist economy and are matters of class power, not technology, Thier convincingly cuts through the froth and the lies of financial dystopia. Along the way, she opens up alternative avenues for imagining what economic democracy could actually look like.

The New Financial Dystopia

Crypto-Capitalism

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

Reducing taxes is one of the best ways to boost your business's bottom line. Tax Savvy for Small Business is your one-stop guide for understanding how your business is taxed and how you can reduce your taxes. This book shows you how to: <ul> <li>deduct operating expenses</li> <li>deduct travel, vehicle, and meal expenses</li> <li>take advantage of tax credits</li> <li>write off long-term assets</li> <li>compare business structures</li> <li>keep solid business records, and</li> <li>handle an IRS audit.</li> </ul> This completely updated edition covers changes in tax rates, deductions, and credits. Tax Savvy for Small Business is the up-to-date resource you need to maximize your deductions and boost your business's bottom line.

A Complete Tax Strategy Guide

Tax Savvy for Small Business

The Routledge Human Development and Capability Debates

This book provides readers with an accessible global introduction to how the capability approach to human development can be used in the field of education. Written by a seasoned expert in the field, this book will be of interest to students and researchers, as well as to practitioners, NGOs, and charities working in education and development.

Education, Human Development and the Capability Approach

A Guide to the Project Management Body of Knowledge (Pmbok(r) Guide) -- Eighth Edition and the Standard for Project Management (English) (Spiral-Bound)

Leading and Coaching Diverse Talent

The Power of Mentorship

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Beyond Steel

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