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AI Innovations in Service and Tourism
Marketing

AI Innovations in Service and Tourism Marketing

Build an organization that adapts, evolves and performs in constant uncertainty. Workplace Agility by Natal Dank is a strategic guide for senior HR leaders, business executives and transformation leads who need to move beyond reactive change and design organizations that thrive in disruption. As AI accelerates change and workforce expectations shift, this book shows how to replace outdated resilience models with a more dynamic, future-ready approach. Introducing the Workplace Elasticity (WE) model, it explains how to align people strategy, business strategy and Industry 5.0 thinking to create organizations that can flex, stretch and re-form without losing performance. Combining strategic insight with real-world examples from companies including TomTom, Novartis and Liberty Latin America, it translates complexity into practical action. You will learn how to: - Align workforce planning with AI-enabled business strategy - Design operating models that adapt to constant change - Enable effective human-machine collaboration at scale - Build cultures that support purpose, connection and performance - Apply tools and frameworks for agile decision-making Workplace Agility equips you with the tools to lead with confidence in uncertainty, building adaptive organizations that sustain performance and competitive advantage. Themes include: workplace agility, organizational design, HR strategy, AI in business, workforce transformation, Industry 5.0

An HR Approach to Organizational Design and People Strategy

Workplace Agility

Dieses Lehrbuch bietet einen fundierten, praxisnahen Einstieg in die Welt der Customer Journeys. Es erklärt die psychologischen Grundlagen von Kaufentscheidungen, beleuchtet Touchpoints in digitalen und analogen Kanälen und zeigt, wie Erlebnisse entlang der gesamten Journey gesteuert und optimiert werden können.Neben etablierten Modellen und Ansätzen werden aktuelle Entwicklungen berücksichtigt, darunter datengetriebene Personalisierung, Künstliche Intelligenz, Marketing Automation sowie und AR/VR. Instrumente wie Customer Journey Mapping, Personas und Moments of Truth werden ebenso vorgestellt wie Methoden zur Analyse, Messung und Gestaltung von Customer Experiences.Die Inhalte sind didaktisch klar aufbereitet und durch Beispiele, Lernziele sowie Wissenschecks ergänzt. Das Lehrbuch vermittelt Studierenden die zentralen Grundlagen, um Kundenverhalten zu verstehen und Customer Journeys systematisch zu analysieren und zu gestalten.&nbsp;Der Inhalt<ul><li>Einführung in die Customer Journey und Kaufentscheidungen</li><li>Touchpoints</li><li>Customer Journey Mapping</li><li>Gestaltung und Optimierung der Customer Journey</li><li>Zukünftige Entwicklungen und Trends in der Customer Journey</li><li>Customer Journey Management und die organisatorische Verankerung</li></ul>&nbsp;Der AutorDr. Florian Perst
 ist Dozent und Forscher im Fachbereich Business &amp; Management mit den Schwerpunkten Marketing, Customer Journey, Customer Experience sowie digitale Transformation. Seine Forschungs- und Lehrtätigkeit konzentriert sich insbesondere auf Konsumentenverhalten, digitale Interaktionsprozesse und den Einsatz Künstlicher Intelligenz entlang der Customer Journey.

Modelle, Methoden und Management kundenzentrierter Interaktionsprozesse

Grundlagen der Customer Journey

Modern Trends In Financial Engineering

Multiscale Financial Data Analytics and Machine Learning offers a systematic and comprehensive study on the multiscale approach to financial data analytics and machine learning. This book covers an array of multiscale methods to discover the properties of various timescales embedded in a financial time series, including noise-assisted empirical mode decomposition methods. Important interpretable multiscale outputs from the estimation are recognized as a new set of features that can be used for machine learning. The feature selection problem for machine learning is examined in this volume.This book offers an applied quantitative approach that combines novel analytical methodologies and practical applications to a wide array of examples with real-world data. It is self-contained and organized in its presentation. The explanations of the methodologies are both accessible and detailed enough to capture the interest of the curious student or researcher. Step-by-step descriptions of the algorithms are provided for straightforward implementation.

Multiscale Financial Data Analytics And Machine Learning

Deliver measurable business impact by transforming customer advocacy into a strategic driver of growth, retention, and executive influence. Customer Advocacy That Counts is the definitive guide for customer advocacy, customer marketing, and customer experience leaders who need to prove value, secure stakeholder buy-in, and connect advocacy initiatives to business performance. Written by Alison Bukowski, this practical and evidence-based playbook addresses one of the biggest challenges facing advocacy professionals today: demonstrating strategic impact in environments where influence often matters more than authority. Drawing on frameworks, diagnostic assessments, stakeholder management tools, and executive communication templates, Alison Bukowski provides a structured approach to aligning advocacy with organizational priorities. Featuring insights and real-world examples from leaders at Google, Microsoft, Siemens, Adobe, Freshworks, Forrester, and Optum/UnitedHealth Group, the book shows how high-performing advocacy teams translate customer engagement into outcomes that executives understand and support. You'll learn how to: - Measure advocacy impact using meaningful business metrics - Build executive influence without direct authority - Align advocacy programs with revenue and retention goals - Communicate value using leadership-focused business language &gt;Customer Advocacy That Counts equips you with the tools, frameworks, and leadership mindset needed to turn customer advocacy into a measurable source of growth and competitive advantage. Themes include: customer advocacy, customer marketing, customer experience, stakeholder management, customer retention, executive influence, business impact measurement, advocacy strategy, revenue growth, customer-led growth

How to Build Influence and Drive Customer Experience Results

Customer Advocacy That Counts

A Guide to Being Human in the Age of AI

Not Every Solution Has A Problem

AI Optimism for the Mildly Alarmed

Don't Panic

Build category leadership by combining community momentum, AI-enabled strategy and faster brand decision-making. Marketing at Velocity is a strategic implementation guide for senior marketing leaders who want to build brands that compound value, strengthen market position and keep earning relevance in fast-moving categories. Written by brand and marketing strategist Arnt Eriksen, who brings over 30 years of experience, this book connects proven brand-building principles with the systems shaping the next decade of growth. It translates AI, community dynamics, decentralized ownership and strategic speed into practical marketing strategy for enterprise and growth-stage organizations. Drawing on field-tested frameworks including the One Rule Formula, Velocity Loops and the Decentralized Brand Scorecard, this book equips leaders to: - Build compounding brand momentum Apply AI to improve precision - Turn community into strategic advantage - Strengthen leadership through frameworks - Implement practical actions quickly Featuring real-world examples from Nike, Adidas, Lufthansa, Starbucks and other major organizations, Velocity Marketing gives senior marketing professionals the tools to lead with confidence, accelerate learning and build brands that never stop earning their place. Themes include: brand strategy, AI marketing, community-led growth, category leadership, decentralized brands, marketing transformation

B2B Brand Building, Momentum and Category Leadership

Marketing at Velocity

Equips legal professionals and stakeholders with a clear, authoritative, and practical guide to the UK legal treatment of digital payments and tokenised assets. The Law of Digital Payments explores the evolving landscape of UK financial law as it adapts to innovations in digital finance. With fintech disrupting traditional models of value exchange, legal professionals must navigate complex regulatory challenges concerning digital wallets, open banking APIs, smart contracts, decentralised finance (DeFi), and the treatment of tokenised assets under common law. This work delves into how UK courts and regulators are addressing these innovations. It provides clarity on the current legal treatment of payment tokens, security tokens, cryptoassets and non-fungible tokens (NFTs). It also investigates the impact of the Financial Services and Markets Act 2023, the Bank of England's stance on central bank digital currencies (CBDCs), and how the Payment Services Regulations and E-Money Regulations are applied to innovative business models. Drawing upon regulatory guidance, case law, and international developments, the book is designed to help practitioners, regulators, academics, and financial institutions understand and navigate the complex intersection of law and digital finance. This title is included in Bloomsbury Professional's Banking and Finance Law online service.

The Law of Digital Payments

An in-depth exploration of the network of agencies involved in policing child pornography—and what the future of security and care looks like. Facing the Child investigates the technocratic expertise in the policing of child sexual abuse material (CSAM). Mitali Thakor argues that CSAM has come to be framed as primarily a digital problem, to be resolved digitally, thereby unleashing a new form of corporatized policing helmed by global technology companies. Ambitious in scope, this multi-sited global ethnography draws on four years of original fieldwork and interviews with technology companies in the US, the United Nations in Bangkok, Thai and Dutch NGOs, and law enforcement in the US and the Netherlands. The book argues that in the 2010s, a network of technology companies, NGOs, and law enforcement created the notion of a “virtual child” in need of techno-solutionist saving to justify a vast expansion of surveillance technologies. The book examines how pervasive myths of child abuse online were exploited to serve the aims of seemingly disparate groups, from Christian neo-abolitionists to NGOs conducting virtual sting operations. It is this complex relationship between the care and securitization needed to fix the child victim as an object of data, concern, and rescue that the book explores.

Surveillance, Care, and the Policing of Violent Digital Images

Facing the Child

The first analysis of how AI, robotics, and genetic engineering converge to reshape civilization Most analyses of technological disruption examine AI, robotics, or genetic engineering in isolation. A Perfect World: The Unintended Consequences of the AI, Robotics and Biotech Revolution is the first work to analyze their inevitable convergence and the societal consequences it creates. William Nobrega, a Deloitte alumnus and Army Special Forces veteran who advises Fortune 500 companies on disruption strategies, introduces what he calls the "holy trinity of disruption." Drawing on extensive research, expert interviews, and historical analysis spanning 50,000 years of human development, A Perfect World examines where these three technologies stand today and where expert consensus places them in fifteen years. Nobrega applies basic economic principles to reveal how their interaction effects will create impacts far exceeding what each technology produces independently, potentially yielding a bifurcated world. Readers will also find: <ul> <li>A framework for understanding how AI, robotics, and genetic engineering convergence will reshape industries and global labor markets</li> <li>Analysis of how genetic engineering may enable designed physical characteristics, disease elimination, and IQ augmentation within the coming decades</li> <li>Exploration of both utopian and dystopian outcomes grounded in military, corporate consulting, and academic research perspectives</li> <li>Historical parallels including examination of modern connections to Orwell's 1984 and the origins of human communication</li> <li>Analytical tools for business leaders and policymakers navigating what robotic labor replacement means for low-skilled workforces globally</li> </ul> Written for business leaders, policymakers, and informed citizens seeking to understand how the convergence of AI, robotics, and genetic engineering will transform their industries and society, A Perfect World provides the frameworks and analytical tools necessary to navigate the most consequential technological transformation in human history.

The Unintended Consequences of the AI, Robotics and Biotech Revolution

A Perfect World

This Palgrave Pivot develops an interdisciplinary approach to household financial decision-making by integrating behavioral finance, consumer finance, financial planning, and human-centered artificial intelligence. Moving beyond investor- and market-focused traditions, it situates financial risk tolerance, financial stress, and dynamic behavioral signals within the lived contexts of households, advisors, and institutions. The book reconceptualizes risk tolerance as a time-varying behavioral construct, positions financial stress as a core mechanism shaping decision-making and well-being, and introduces a framework of behavioral signals, including consumer complaints, sentiment, and market mood, that may precede price movements.It further examines how machine learning and AI can interpret these signals while reshaping financial advice, alongside their methodological limits and ethical implications for accountability and client autonomy. By linking psychological states, behavioral data, and advisory practice, the book offers a structured research agenda for behavioral personal finance and contributes to debates on financial well-being, vulnerability, and technology-mediated decision-making. It will be of interest to scholars and advanced students in behavioral finance, financial planning, consumer science, and decision psychology, as well as practitioners and policymakers concerned with AI and household financial behavior.Wookjae Heo
 is Associate Professor of Consumer Science at Purdue University. His research focuses on financial risk tolerance, financial stress, consumer financial behavior, and the application of machine learning and natural language processing in personal finance. He has published widely in leading journals in consumer finance and financial planning and is known for advancing behavioral personal finance as an interdisciplinary field linking household decision-making, well-being, and human-centered AI.

AI Innovations in Service and Tourism Marketing

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