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'Fight Less, Win More is a massively useful book for just about anyone who has to deal with the desires, foibles, and idiosyncrasies of other human beings.' - Daniel Pink, #1 New York Times bestselling author of To Sell Is Human, Drive, and The Power of Regret Your handbook for mastering the negotiating skills in the multimillion-copy bestseller Never Split the Difference. You're in a negotiation right now. In fact, you've been negotiating all day. That email to your boss? Negotiation. That conversation with your teenager? Negotiation. That interaction with the barista who made your morning coffee? Negotiation too. Most people don't realise they're negotiating until it's too late - until they've already lost ground, damaged relationships, or walked away empty-handed. But what if you could transform every interaction into an opportunity to get what you want while making others feel valued? In this groundbreaking follow-up to the global bestseller Never Split the Difference, negotiation experts Jonathan B. Smith and Derek Gaunt reveal the missing piece that's been holding you back: a practical handbook for applying Tactical Empathy - the ability to understand and influence people at a level they don't even realise - to every sensitive conversation in your life. Discover how to: <ul><li>Begin disarming defences by making your counterpart feel genuinely understood.</li><li>Acquire critical information by mastering the 5 Levels of Listening that uncover hidden motivations</li><li>Spot game-changing 'Black Swans' that swing seemingly impossible negotiations to your advantage</li><li>Defuse tension and navigate high-pressure situations with confidence using the Core Four skills</li><li>Get more of what you want without burning bridges or compromising your integrity</li></ul> Forged in high-stakes hostage crises and refined in thousands of business negotiations, these field-tested techniques aren't based on academic theory - they're proven methods that work when the pressure is on. This book isn't about tricks or manipulative tactics or winning at all costs. It's about a fundamental shift in how you approach human interaction: It's not about you - it's about them. When you master this mindset and the practical skills that flow from it, you'll transform not just your negotiations but your entire life. You'll resolve conflicts faster, build stronger relationships, and achieve outcomes you never thought possible. Inside you'll find: <ul><li>Real-world case studies showing how these skills work in everyday situations</li><li>Step-by-step guidance for implementing each technique</li><li>Low-stakes practice exercises to build your confidence</li><li>Actionable strategies for identifying and overcoming common negotiation traps</li></ul> Stop leaving money on the table. Stop enduring unnecessary conflict. Stop accepting less than you deserve. This isn't just another business book-it's the missing manual for every negotiation in your life. Get your copy of Fight Less, Win More today and start turning every conversation into a path to success.

How Master Negotiators Influence Hearts, Minds, And Deals

Fight Less, Win More

Betriebswirtschaftlich denken und handeln lernen

Die Sicherung ihrer wirtschaftlichen und finanziellen Zukunft gehört zu den zentralen Fragen, mit denen sich viele Organisationen der Sozialarbeit heute notgedrungen befassen müssen. Mit anderen Worten: sie müssen betriebswirtschaftlich denken und handeln lernen. Den Luxus - "Gewinnmaximierung hier, soziale Gerechtigkeit dort" - als unvereinbare Gegensätze zu sehen und entsprechend zu handeln, kann sich heute niemand mehr leisten.

Der Autor stellt sowohl den Kern des ökonomischen Denkens in der sozialen Arbeit als auch die Besonderheiten einer Betriebswirtschaftslehre für Sozialunternehmen dar. Das Buch ist nicht nur ein Brückenschlag zwischen Betriebswirtschaftslehre und Sozialarbeit, sondern vor allem eine systematische Einführung in betriebswirtschaftliche Fragen, Strategien und Instrumente:

Grundtatbestände der Ökonomie · Ökonomische Dimension der Sozialen Arbeit · Betriebswirtschaftslehre von Sozialunternehmen · Rechnungswesen · Controlling · Rechtsformen · Strategische Unternehmensführung · Beschaffung · Dienstleistungsproduktion · Personalwirtschaft · Bestimmung des Arbeitsbedarfs · Marketing · Finanzierung · Konsequenzen für die Sozialarbeit

Bestens geeignet für Studierende der Studiengänge Sozialmanagement/Sozialwirtschaft, Sozialarbeit/Sozialpädagogik sowie Gesundheits- und Pflegemanagement, Führungskräfte sozialer Einrichtungen und Dienste sowie Beschäftigte in der sozialen Arbeit, die Interesse an diesem Aufgabenfeld haben und sich entsprechend weiterbilden.

Betriebswirtschaftslehre für Sozialunternehmen

Create peace of mind for yourself and those you love with the compassionate, step-by-step End of Life Planner. This easy-to-follow workbook helps you think through your affairs and organize essential information so that your loved ones aren’t left guessing. Express your healthcare and financial wishes, and safeguard your personal legacy with this thoughtfully planned guide.&nbsp; Inside, you’ll find: <ul><li>Clear prompts and structured sections to record contacts, accounts, and legal documents</li><li>Forms for recording your end-of-life preferences</li><li>Space for personal reflections</li></ul> Best of all, it’s all in one secure place. By completing this planner, you give your loved ones the greatest gift: clarity. Reduce confusion, avoid costly mistakes, and spare your family emotional stress by ensuring your voice is heard and your plans are honored exactly as you intended. Thoughtfully designed, simple to use, and profoundly meaningful, End of Life Planner turns a difficult topic into an act of love and empowerment.

Preserve Your Voice, Protect Your Choices, and Pass On Your Legacy

End of Life Planner

Spanning a stellar career as the leader of large organisations across government, industry and education, Sir Alan Wilson has developed a deep insight into what 'actually' works in practice through the lens of systems analysis.Leaders and managers face daily challenges but need to articulate and communicate their objectives and plans for the longer term in a complex and rapidly changing environment. In the first part, five key elements of the framework are demonstrated in successive chapters: systems and the 'big picture'; strategy; finance; structures; and integrating through 'making things work'. The second part reveals the urgent challenges that translate from the global and international through to national and local scales: climate change and sustainability, security, pandemics, and social inclusion. The evolution of technology, artificial intelligence, and data science demand stronger strategies, leadership, and management across all organisations at all scales. This book responds to this need by providing international case studies, a unique framework, and references to out-of-the-box thinking that can be applied to a variety of circumstances.Leading and Management is a valuable resource for leaders and managers at all levels in any kind of organisation, particularly in universities, local authorities, government departments, industry, and those responsible for managing research.

Learning from Experience

Leadership and Management

British country houses have experienced a renaissance since the early 1970s. A new accord is needed today, recognising the increasingly contested contribution of country houses to British cultural life.


Fifty years ago, the future for country houses in Britain looked bleak. The Victoria &amp; Albert Museum's exhibition The Destruction of the Country House, which opened in October 1974, charted the loss of over a thousand country houses in the preceding century. The makers of the exhibition warned that history could be "about to repeat itself" because of the threats besetting mansion properties, principally from higher taxation. Houses faced the prospect of having to be stripped of their collections and sold for use as offices, hotels, or hospitals, with their parks and gardens turned into golf clubs. Government might afford to save just a handful of the most significant of these places, working in tandem with charities such as the National Trust. The rest would be consigned to history.


This book traces the history of country houses in Britain, from the Destruction exhibition to the present day. The wave of country house losses anticipated in 1974 never actually happened. Instead, over the next five decades Britain's country houses experienced a renaissance. Fiscal rules changed in the mid-1970s to make it easier for owners to hold on to their assets. Economic improvements in the 1980s and 1990s allowed many houses and estates to develop profitable commercial businesses. All of this was achieved only after dedicated campaigning from heritage organisations in support of the country house cause. The book argues that a new accord is needed today, to recognise and value the ongoing, if increasingly contested, contribution of country houses to British life and culture in the twenty-first century.

The British Country House Revival

What does it take to lead in the modern workplace?&nbsp;This comprehensive playbook&nbsp;provides a definitive answer for&nbsp;leaders of all levels, addressing 21 common challenges with practical, science-backed advice—from&nbsp;the renowned executive coach and author of How to Have a Good Day Caroline Webb. Leaders everywhere are under pressure. They must deliver immediate results, while building for the long term. They need to lift themselves up to see the whole field of play, while moving their teams steadily forward on the ground. Meanwhile, technology is changing faster than ever, and the division of labor between human and machine keeps shifting. What does it take to&nbsp;lead intelligently through all of that?&nbsp; Powered by the science-based approach that made her first book, How to Have a Good Day, an instant and enduring success,&nbsp;Caroline Webb’s Leadership Intelligence enables leaders to excel at this unique time in history.&nbsp;Rooted in insights from psychology, neuroscience and behavioral economics, and enlivened by stories from real-life leadership role models,&nbsp;the book gives readers the actionable&nbsp;advice&nbsp;they need to lead people effectively, day after day.&nbsp; Webb distills her three decades of work advising senior executives into a playbook for mastering 21 challenges that sit at the heart of contemporary leadership. Arranged under three key strengths of a great leader—making consistently wise choices,&nbsp;inspiring people to perform at their best, and&nbsp;building resilience to ups and downs—the book will show readers how to ace challenges, including: <ul><li>making smarter decisions </li><li>managing conflict skillfully </li><li>building trust within your team</li><li>developing colleagues’ capabilities</li><li>steering through uncertainty&nbsp;and crisis</li></ul> Famed leadership expert Tom Peters has praised Caroline Webb’s “peerless translation of the behavioral sciences into tools.” Leadership Intelligence is practical enough to be consulted in the heat of a crisis, yet broad enough to guide every aspect of leadership. It’s designed to make leading feel less like guesswork and more like a craft—an indispensable toolkit that ambitious managers will return to year after year.

Science-Backed Strategies for Mastering 21 Everyday Management Challenges

Leadership Intelligence

How corporations can address legacies of historical oppression in ways that are good for them and good for others. Increasingly, corporate executives find themselves called upon to atone for their predecessors’ moral transgressions. While many are prepared to address inherited failed product lines or dysfunctional teams, few know how to handle demands that their enterprise address legacies of mass atrocity such as slavery, genocide, or colonialism. In Corporate Reckoning, Sarah Federman provides a corporate atonement model for corporate leaders and employees across industries around the world. When survivors and descendants demand reckoning, many corporate leaders initially shirk the responsibilities that follow from these requests. They may claim that history belongs to the historians, that their company’s activities were legal at the time, or that too much time has passed. If it comes to it, courts will rule in their favor, they reassure themselves. Others avoid these issues simply because they have no idea how to address them. Demands for reckoning ebb and flow, but these histories do not disappear. This book offers a way forward that serves companies and those affected by these historical harms. Taking responsibility for irreparable harm is not easy or comfortable. Despite the dilemmas and difficulties, the only way out is through.

How Businesses Can Address Historical Wrongs

Corporate Reckoning

It's Not too Late to Build Toward a Better Future!Rick Caruso has earned a reputation for being a problem solver--somebody who's not afraid of facing big challenges. From his appointment to Water Commissioner and later Police Commissioner in Los Angeles to his bold real estate ventures, Caruso made the decisions he felt were right, even in the face of staunch adversity. In Its Not Too Late, Caruso shares the lessons he learned from his experiences while offering us all a path forward to a better future. At a time when more importance is placed on choosing sides than actually getting things done (let alone done right), Caruso offers refreshing perspective and will teach you how to let go of false divisions, and instead to embrace the search for actual answers and solutions.Togetherness, brotherhood, sisterhood, faith in each other, respect for each other, the ideals preached in almost every faith on Earth are the way forward, no matter how difficult the climb in front of us may seem. And ultimately, the only way we will get back on that path is for each of us to step up, with integrity, in whatever small way we can: for our kids, for our communities, for our country, and for each other.

The Power of Finding Steadfast Solutions

It's Not Too Late

El gurú de los equipos de alto rendimiento revela las estrategias clave para trabajar con todo tipo de personas (incluso las más difíciles). ¿QUIÉN ES LA PERSONA MÁS COMPLICADA CON LA QUE TRABAJAS? Es probable que no necesites pensarlo demasiado para responder a esta pregunta. Ya sabes cuál es su nombre, cuál es su puesto, cuáles son sus manías y sus defectos. Has vivido de primera mano el desgaste mental y emocional que deja a su paso. Has visto los problemas que genera en todo el equipo. Te gustaría arreglarla, cambiarla, ignorarla o teletransportarla a una dimensión paralela. Pero no puedes, tienes que colaborar con ella. Podrías dejar el trabajo, pero en el siguiente te estará esperando otra persona complicada, así que necesitas estrategias efectivas para colaborar con (casi) cualquier persona, en especial con las más exigentes, ásperas o problemáticas. A partir de su experiencia como consultor internacional con equipos y líderes,desde el glamuroso mundo del deporte y el entretenimiento, hasta el rigor de las finanzas, las aseguradoras, la industria farmacéutica y el sector industrial-, Ryan Leak ofrece estrategias contrastadas para: <ul><li>Ver a las personas difíciles como seres humanos a los que comprender, y no como problemas por resolver.</li><li>Desintoxicar expectativas poco realistas y aprender a convivir con lo complicado.</li><li>Comunicarte de forma eficaz en entornos complejos.</li><li>Aceptar el desacuerdo saludable como una herramienta para encontrar mejores soluciones.</li><li>Establecer límites que les permitan a los demás entrar en tu mundo sin dejar que lo controlen.</li></ul>ENGLISH DESCRIPTION A New York Times Bestseller! Bestselling author and transformational speaker Ryan Leak shares research-based strategies for working with even the most challenging people to create more collaborative and productive teams. Who is the most complicated person you work with? You probably don’t have to think very hard to answer that question. You already know their name, their job title, their quirks, and their flaws. You have firsthand experience with the mental and emotional fallout they leave in their wake. You’ve seen the problems their complexity creates for everyone on their team. You wish you could fix them, solve them, ignore them, or teleport them to a parallel dimension. But you can’t. You have to work with them. (You could quit, but your next job will have a complicated person waiting for you.) That means you need effective strategies to collaborate with (nearly) anyone. Especially the picky, prickly, problematic ones. Drawing from his global consulting experience with teams and leaders from the glitz of sports and entertainment, to the number-crunching world of finance, to the meticulous realms of insurance, pharma, and manufacturing, Ryan Leak provides proven strategies for…<ul><li>Seeing challenging individuals as human beings to understand rather than problems to solve</li><li>Detoxing unrealistic expectations and getting comfortable with complicated</li><li>Learning to communicate effectively in complex environments</li><li>Embracing healthy disagreement as a tool to discover better solutions</li><li>Setting boundaries that let people into your world without letting them run your world</li></ul> “The process of learning to collaborate with difficult individuals is transformative—it’s a gateway to greater creativity, stronger teams, and increased productivity,” Leak explains. “On the other side of complicated is the wonderful, wide-open world of effective collaboration and a workplace you love.”

Cómo trabajar con gente complicada / How to Work With Complicated People: Strategies For Effective Collaboration With (Nearly) Anyone

Project Stakeholder Engagement provides concepts and frameworks that can help the reader gain insights into a project's stakeholders, and how to engage them. It also gives suggestions for how to identify and understand stakeholders, and how to create an engagement plan with communication and other activities.Readers will gain essential skills to drive project success by learning to systematically analyse stakeholders and develop targeted engagement strategies. The book delivers these benefits through research-based frameworks illustrated with real-world examples, mini-cases highlighting key concepts, and comprehensive case studies bridging theory and practice. Written primarily for undergraduate and postgraduate students in project management and business administration, this book is equally valuable for practising project managers, consultants, and executives seeking to enhance their stakeholder engagement skills. It's particularly relevant for courses in project management, project stakeholder engagement, and value creation.Supporting materials include PowerPoint slides summarizing key frameworks and an instructor's manual with teaching notes for case studies, facilitating effective classroom discussion and application of the book's principles.

Analysis, Involvement, and Communication

Project Stakeholder Engagement

Build organizations where employees feel truly safe to learn, contribute, and challenge the status quo. The proven practical guide to psychological safety is now expanded with updated research and powerful new frameworks and tools. Psychological safety—the belief that you can speak up without risk of punishment or humiliation—is crucial for high-performing teams and innovative organizations. This revised and expanded edition of Timothy Clark's groundbreaking framework provides leaders with a research-backed roadmap through four distinct stages that enable individuals to feel safe, valued, and empowered. The four stages build progressively: <ul><li>Inclusion Safety (feeling included and accepted),</li><li>Learner Safety (feeling safe to learn and ask questions),</li><li>Contributor Safety (feeling safe to contribute and participate), and</li><li>Challenger Safety (feeling safe to challenge the status quo and speak truth to power).</li></ul> This new edition adds compelling quantitative evidence from Clark's global database of 1.2 million data points, validating the four-stage model across cultures and demographics. New chapters explore what psychological safety is not, the dangers of “nice” cultures, the relationship between psychological and physical safety, and practical measurement strategies. Leaders will learn to banish fear, create performance-based accountability, and build environments where people thrive beyond expectations.

How to Build a High-Performance Culture

The 4 Stages of Psychological Safety, Second Edition

Why Working Together Matters in a Remote World

In Person

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