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S. Phung's D: Achieving Excellence

Achieving Excellence

David S Phung's Guide to Leadership and Innovation

Security, Audit and Leadership Series

Organizational Resilience &amp; Artificial Intelligence is your essential companion for steering any enterprise through today's turbulent landscape. Drawing from real-world crises-including global supply chain shocks, natural disasters, and cyber threats-this book demystifies organizational resilience and arms you with proven frameworks, tools, and strategies needed to thrive when adversity strikes.Discover why resilience goes far beyond risk management, introducing a holistic approach that integrates proactive planning, adaptive leadership, robust communication, and a culture of learning and innovation. Through vivid case studies-such as manufacturers recovering after floods and companies maintaining operations in a pandemic-you'll see the pivotal role business resilience plays not only in sustaining critical services, but also in supporting communities and sustaining long-term stakeholder trust.Inside, you'll learn to:<ul> <li> Identify and assess vulnerabilities across operations, supply chains, and technologies</li> <li> Strengthen situational awareness to anticipate and manage emerging risks</li> <li>Develop business continuity plans and adaptive processes that ensure readiness for both foreseeable and "black swan" events</li> <li>Foster cross-functional collaboration and stakeholder engagement</li> <li> Build a culture of agility, innovation, and continuous improvement</li> <li> Measure, test, and enhance resilience with actionable checklists and guidelines</li> </ul>Whether you're a top executive, Risk or BC professional, or an emerging leader, this guide offers a practical, research-backed roadmap to embedding resilience into every layer of your organization. The future belongs to those who are prepared-start building your organization's resilience today, and ensure you can not only weather disruption, but emerge stronger than ever before.

A Practical Framework for Crisis Leadership, Adaptability & Sustainable Performance

Organizational Resilience & Artificial Intelligence

Daily emergencies sideline dreams. A thoughtful, strategic playbook turns them into reality. Follow Anthony and Ricki’s transformative journey from overwhelmed auto shop owners to strategic business leaders as they use a game-changing approach to reclaim their vision and passion and create a truly flourishing enterprise. When athletes-turned-entrepreneurs Anthony and Ricki check into a quaint coastal bed-and-breakfast for a short getaway from the stressful operations of their auto shop, they find themselves in the company of a former football coach whose unconventional wisdom completely transforms their approach to leadership. Through muddy hiking trails, choppy boat rides, and late-night conversations on the porch, they discover that the principles of athletic success hold the key to rescuing their drowning business. Accelerate takes you alongside this relatable, charming couple as they learn to build their own business “playbook,” which is comprised of five critical phases that will change everything about how they operate: Analyze, Strategize, Organize, Prioritize, and Systemize. A messy hiking detour is an opportunity to learn the power of a strong strategy amid obstacles; a yacht captain’s pre-launch checklist reveals the secret to proper business prioritization; a simple napkin drawing at the dinner table challenges traditional approaches to decision-making. Anthony and Ricki’s thoughtful journey reveals timeless wisdom about leadership and management that any business leader can apply immediately to their own challenges. Through relatable characters and memorable stories, Accelerate delivers profound business lessons that will stick with you long after the last page. Discover how a coach’s wisdom can help you build a business that thrives—without sacrificing the dreams that made you start it in the first place.

A Champion's Playbook to Fast-Track Your Business Success

Accelerate

Social Network Mechanisms

Both scholars and decision-makers recognize that the functioning of an organization is the result of a complex interplay between purposively designed elements, such as structures and processes, and emergent elements, like the informal networks of relationships that connect individuals and groups. Despite this widely shared awareness, scientific knowledge on this relationship and its translation into coherent models and principles of organizational design remain fragmented and unstructured. This book adopts a network perspective that conceptualizes organizational structure as a landscape of interconnected networks composed of actors' interactions and relationships. Some of these networks are intentionally designed, grounded in formal structures, processes, and workflows. Others emerge informally, shaped by instrumental and expressive social ties. Together, they constitute the relational infrastructure through which actors coordinate and access key resources, including information, knowledge, and social or political support. Drawing on empirical studies conducted across diverse organizational contexts, the book develops a unified theory and methodology for interpreting and understanding the complex relationship between formal organizational structures and informal social networks, how they shape one another, evolve together, and jointly influence organizational outcomes

Formal and Informal Networks in Organizations

Lead teams that make a greater impact.Creating more value for your organization means building and leading teams in ways that maximize the skills, perspectives, and talents of individuals. But achieving exceptional results consistently involves more than making good hires and investing in the best tools. You must establish a solid and shared understanding of your team's goals--and purpose. You must communicate frequently and effectively, proactively addressing issues before misunderstandings can spiral into destructive conflict. You must create an environment where trust and genuine relationships and creativity can flourish. Cultivating an environment where everyone's contributions are seen and valued will enable your people to more nimbly adapt to changes and challenges to help your business succeed.The HBR Guide to High-Performing Teams provides the practical tips, research, stories, and advice you need to make the most of diverse perspectives and skills, anticipate and adapt obstacles, and translate strategy into actionable goals.You'll learn how to: <ul><li>Establish clear goals and roles</li><li>Balance skills and personalities</li><li>Anticipate roadblocks and opportunities</li><li>Communicate openly and effectively</li><li>Make meeting time productive--and efficient</li><li>Build trust and psychological safety</li><li>Surface and address issues</li><li>Achieve more--together</li></ul>Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

HBR Guide to High-Performing Teams

Developing Ports as Business Ecosystems provides professionals in freight transport and maritime logistics, and specifically the ports industry, with a better conceptual understanding of the ports industry. It includes key insights and best practices for port management and development, and an overview of new trends and developments relevant to developing winning strategies.This second edition explains how a rapidly changing energy landscape and the advancing transition toward sustainability have deeply impacted port development in recent years. It provides an even more coherent, comprehensive contribution to port management, development and policies. The book uniquely features in-depth explanations of the port as an ecosystem, port governance and port policy choices, including public financing of ports. The new edition presents further developed analysis on the changing port landscape and the opportunities for business development in ports.This book will broaden professionals' conceptual understanding of the ports industry and provide insights into the latest developments in this area. For students, this book provides an industry-focused and non-technical "essential reading" for gaining a deep understanding of the ports industry.

Port Development, Management and Policy for a Better Ports Industry

Developing Ports as Business Ecosystems

This book helps sales professionals, support teams, process improvement experts, and internal consultants reduce operational complexity to improve sales operations. In addition to proven process methodologies, it discusses how to integrate leading-edge technologies such as Artificial Intelligence (AI), work task mining, digitization, and data governance to reduce process complexity and friction. It is estimated that salespeople spend less than 50% of their time selling products or services. For some organizations, this percentage is as low as 30%. Non-selling time is spent on administrative activities and prospecting for new customers. Administrative activities include sales reporting, expediting orders for different reasons, handling customer inquiries and complaints, training, and working through the many tools, processes, and teams needed to get information or work done. The goal of this book is to show ways to remove administrative work tasks from sellers to increase deal velocity, give back selling time, and reduce lead time from quote to cash. In parallel, the author discusses ways to automate these tasks using automation strategies, including AI for important work tasks such as prospecting, lead management, creating quotes and proposals, preparing and managing customer meetings, and similar work. This book enhances customer, sales, support teams, and stakeholder satisfaction

How to Use Artificial Intelligence and Digitalization Applications to Improve Processes

Sales Support Operations

1914-1920

Scientific Management after Taylor

A practical, research-based guide to maximizing the most overlooked driver of lasting success and fulfillment--your values.What if one simple shift could make you feel as satisfied as getting an $84,000 raise? Research shows that really understanding your core values--and living by them--can deliver just that. Yet most of us struggle with this. We go about our work and our lives with only a vague sense of the values that underpin everything we do.In What Do You Really Stand For? Columbia Business School professor Paul Ingram reveals that values are far more than a moral compass--they're a source of advantage that can boost your performance, your leadership effectiveness, and your well-being.Drawing on decades of research and the frameworks he's used with students and executives, Ingram presents a set of exercises and tools to help you articulate your values, integrate them into your work and life, build stronger relationships, and achieve better outcomes in all that you do.Whether you're navigating a career decision or managing conflict, leading a team or an entire organization, or simply trying to live with greater purpose, What Do You Really Stand For? offers a powerful guide to taking more intentional control of your life and career--and leading yourself and others with more clarity, confidence, and purpose.

The One Question That Will Transform Your Work and Life

What Do You Really Stand For?

Managing Aviation Operations

Airports are dynamic infrastructure assets and organisations, which are subject to constant change as a result of increasing traffic, ownership changes, environmental, economic, safety and technological changes. Customers (airlines, passengers and freight organisations) and stakeholders (government, community) also put pressure on airports to change.This book examines the pressures to change faced by airports of different sizes, from small community airports to intercontinental mega-hubs, and will help readers to understand and anticipate the changes which will happen at airports with which they are involved. The objective of this book is to look at the broad value chain of airports and the roles of the various players within the value chain, examining how airports can manage their staff, stakeholders and customers, the ways in which governance and staffing models can be evolved to cope with the emerging challenges faced by the industry, and risks faced by airports, together with mitigation approaches. Each chapter ends with a series of questions which can be applied when considering a specific airport. The key target users of those questions are board members and investors, who need to grill management to ensure that they fully understand and appreciate the airport under consideration, but the questions will also be useful prompts for any reader of the book.This book has, therefore, been written for the person who is starting to work in or for the airport industry - as an airport employee, a board member, a regulator, a supplier of equipment or services to airports, an investor in airports, anyone engaged in non-aviation work such as airport retail or property development, or an airline staff member who has to deal with airports as a user.

Investing in, Operating and Growing the Business

Airport Management

The International Conference on Business Innovation (ICOBI) marks its eighth successful edition this year, continuing its legacy as a premier academic platform that bridges the disciplines of Management and Education. Organised by the Faculty of Business at NSBM Green University, ICOBI 2025 stands out for its broad thematic coverage and global reach. This year's conference features an impressive array of thematic tracks including: Economic Advancements and Business Analytics; Entrepreneurial Ecosystems and Innovations; Events, Tourism and Hospitality Management; Governance, Compliance and Legal Enforcements; Human Resource Management and Applications; Logistics and Supply Chain Management; Manufacturing and Service Operations; Marketing and Branding; Media and Communication; Strategic Business Transformation and Project Development; Accounting and Finance; Global and Sustainable Business Management; Adaptive Learning and Educational Practices; and Technology-Enhanced Language Learning.A distinct feature of ICOBI is its interdisciplinary focus, combining insights from both the management and education spheres to foster cross-disciplinary dialogue and collaboration. The conference will host three distinguished keynote speakers, both local and international, who will address cutting-edge developments in both management and education. This year, ICOBI has attracted submissions from a diverse pool of scholars and practitioners, with around 90 papers already received, of which approximately 25% are authored by international contributors from countries such as Brazil, India, UK, Sweden, Australia, Indonesia and UAE.What sets ICOBI apart is not only its thematic richness but also the quality and rigour of its review process. Papers are reviewed by a panel of respected academics and professionals from both local and international universities, ensuring high scholarly standards. The conference is expected to draw a vibrant audience comprising academics, researchers, industry professionals, and postgraduate students, both from Sri Lanka and across the globe, making it a truly international forum for exchanging innovative ideas and practices in business and education.

Applied Research in Business and Education

Presents a transformative approach to leadership from award-winning psychologist, businessman, and global speaker Baiju Solanki Leadership doesn't have to be complicated-and Baiju Solanki has spent his career proving just that. In Humanity's Edge: How Self-Leadership and Accountability Build High-Performing Teams in the Age of AI, the award-winning businessman, psychologist, and founder of EnSpirit Global draws on decades of experience helping CEOs, entrepreneurs, and senior leaders unlock their full potential. Blending academic insight with hands-on corporate expertise, Solanki redefines leadership for the modern age-one that prioritises authenticity, accountability, and connection over jargon, ego, and control. With his trademark straight-talking and practical style, Solanki explores why self-leadership is the key to inspiring others and creating lasting cultural change. He guides readers through the principles of clarity, humility, and self-awareness, whilst showing how these qualities translate into empowered teams and sustainable performance. Grounded in the author's work as a psychology lecturer, sales director, and high-performance coach, Humanity's Edge reveals how to create a culture that thrives-even amidst the complexities of hybrid working and AI-driven transformation. Offering a clear, compassionate blueprint for leaders who want to elevate both their people and their performance, Humanity's Edge: <ul> <li>Offers real-life lessons from a global leadership and performance expert</li> <li>Demonstrates how self-leadership drives authentic accountability and cultural alignment</li> <li>Draws on insights from academia, sales leadership, and executive coaching</li> <li>Helps leaders navigate AI-driven and hybrid workplaces with confidence</li> <li>Encourages self-awareness, clarity, and purpose as the foundations of success</li> <li>Includes proven tools to develop empowered, self-policing teams</li> </ul> Packed with actionable strategies and grounded in real-world experience, Humanity's Edge: How Self-Leadership and Accountability Build High-Performing Teams in the Age of AI is essential reading for CEOs, business owners, and senior leaders aiming to build authentic, high-performing teams. It is also ideal for leadership development and executive coaching programmes, and postgraduate courses in management, organisational psychology, and leadership strategy.

How Self-Leadership and Accountability Build High-Performing Teams in the Age of AI

Humanity's Edge

Achieving Excellence

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