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S. Phung's D: Achieving Excellence

Achieving Excellence

David S Phung's Guide to Leadership and Innovation

Managing Aviation Operations

This book offers a comprehensive and management-oriented analysis of sustainability in the aviation industry. It examines aviation's crucial role in global mobility and economic development whilst also critically addressing its environmental, social and regulatory challenges. Readers will benefit by gaining a realistic, analytically sound framework for evaluating sustainability strategies in aviation. The book supports informed decision-making, helps to anticipate regulatory and market developments, and enables readers to better balance economic performance with environmental responsibility and social acceptance in a highly complex and globally interconnected industry.By adopting a holistic ESG perspective, the book integrates environmental impacts such as climate change and noise, social issues including equity, accessibility and labour conditions, and governance aspects like regulation, reporting and stakeholder accountability. Rather than presenting simplified solutions, it highlights trade-offs, uncertainties and long-term path dependencies that shape strategic decision-making in aviation. The structured approach combines conceptual foundations with industry-specific insights, covering regulation, technology, sustainability reporting and strategic management practices.The book is relevant for all managers in the aviation industry, whether they work for airlines, airports, air traffic control organisations, regulatory authorities or political decision-makers. It is particularly important for environmental managers throughout the aviation industry, but also for managers at a senior level, as sustainability is becoming a strategic issue of growing importance. In addition, the book is valuable for students in aviation management programmes as well as for students in related fields such as aeronautical engineering and tourism management.

Management, Technologies and Accountability

Aviation and Sustainability

The Stakeholder Perspective, Second Edition is both a continuation and a renewal. It preserves the spirit of the first edition-humanistic, systemic, stakeholder-centered-while taking it into the domain of data and intelligent systems. It recognizes that the biggest challenge in managing projects and stakeholders today is figuring out how to blend human skills with technology in smart systems so that people and machines work together to create and share value by balancing efficiency with purpose, understanding data analysis, and using AI responsibly and ethically. Nevertheless, the augmented capacity for managing relations effectively, interpreting and giving real meaning, and properly taking care of stakeholders' increased requirements and expectations remains, as ever, absolutely human.Aligned with the last project management standards, the book focuses on the determinant role of the stakeholders in the process of value generation, perception, and delivery. Taking the view that managing stakeholders is a "project in the project," it explores how AI has entered the stakeholder domain, not just as a technical tool but as a functional agent that influences communication patterns, decision-making, and, ultimately, value creation. This second edition introduces AI stakeholders, which are non-sentient entities capable of shaping choices, mediating interactions, and amplifying narratives. These systems behave like stakeholders even though they are not human: they can advise, filter, prioritize, negotiate, or even contest information. They can support or disrupt strategic alignment, and they can take on such different roles as influencers, mediators, proxies, or collaborators.The book presents a coherent vision of Stakeholder Management 4.0 as an intelligent, human-centered model in which data, technology, and consciousness form an integrated ecosystem. Rather than diminishing human relevance, using AI in stakeholder relations underscores the importance of humans because emotional intelligence, critical thinking, and ethical leadership are the defining competencies of project professionals today.

Projects, People, and Performance in the Generative AI Era

The Stakeholder Perspective, Second Edition

Grow your company and feel more fulfilled through a love-based approach to business Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is your roadmap to business growth that honors both your passion in your purpose, showing that when you lead with love, success is bound to follow. This book flips the script on the antiquated, fear-led, transactional approach to business--one based on pressure and manipulation--and instead provides strategies to do good, feel good, and enjoy greater profits at the same time. Divided into an easy-to-understand six-part framework exploring people-centered thinking and servant-heart selling, this book shows readers how to: ● Avoid the temptation of focusing solely on hitting goals, making sales, and achieving quantitative results ● Create sustainable results by having a positive impact on your customers, team, and community ● Feel more fulfilled and joyful on a day-to-day business, no matter what obstacles come your way ● Shift your perspective from making a million dollars to helping a million people Delivering a heart-based approach with the perfect mix of pragmatism and grounding, Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is an essential read for all business leaders and entrepreneurs seeking to revamp their approach to business and have a more positive impact on the people around them.

How to Lead When Success Stops Feeling Like You

Love-Led Growth

The objective of a business continuity plan is to ensure that your business will be able to continue operating in the event of a disruption in service caused by a natural or man-made incident. This book provides a framework for businesses to assess their general and specific risks, determine measures to counter these risks, and establish a business continuity plan that will work regardless of the type of disruptive event. Written by a leading expert in the field, this text is a must-read for experienced professionals as well as those just starting out.

How to Build an End to End Business Continuity Program

Discover the power of relationship-building to enhance your leadership, boost your team’s well-being, and drive organizational success.In today’s dynamic business environment, the success of any organization is deeply rooted in the quality of its internal relationships. In The Relationship-Driven Leader, psychologist and organizational behavior expert Dr. Karen Bridbord offers a revolutionary guide to career success and advancement, regardless of your industry, your company’s size, or your role. This groundbreaking book sheds light on how nurturing strong work relationships can lead to unmatched productivity and greater overall wellness throughout the organization and among its staff. Through compelling research and insightful case studies, Bridbord reveals the detrimental impact dysfunctional relationships can have on both personal and business achievements, and how to come back from “relationship system failure.” By rethinking workplace relationships, you can foster deeper connections within your team, resulting in enhanced cohesion and well-being for all members.The Relationship-Driven Leader explores the profound influence of everyday interactions on team experience and team performance. Bridbord emphasizes the importance of “micro-moments” in leadership to spark significant improvements. This book empowers you to take the first step toward becoming the leader everyone aspires to work with by enhancing your leadership skills, boosting workplace productivity, and mastering innovative conflict-management techniques. By focusing on well-being through relationship-building, you can create a healthier, more engaged, and more productive team.&nbsp;

Strengthening Connections to Enhance Productivity and Wellness at Work

The Relationship-Driven Leader

Although some businesses have developed strategies for managing short-term disruptions, many do not have systems or resources in place for the long-term consequence management of catastrophic events that could lead to failure. This book is unique in that it gives practical, concise guidelines to the corporate manager in the event of any crisis or physical catastrophe, from a kidnapping to a collapsing building, that creates long term effects for business property, employees or customers.

Corporate Management in a Physical Crisis

Thoroughly revised to reflect significant changes in policing over the past decade, this new edition of Blackstone's Leadership for Sergeants and Inspectors offers an accessible, practical guide to leadership in routine and complex situations across all areas of police work. In policing, the need to demonstrate leadership can arise at any moment: in public order situations, community meetings and among colleagues at work. Enhancing your leadership skills can help ensure that you inspire and motivate others, improving interactions with the wide range of people you will encounter, from members of the public to social services and partner agencies. This book discusses leadership and teamwork skills through a series of questions to consider during your everyday police work. With clear and concise explanations, the author draws on 30 years' experience as a police officer to bring you detailed theory and practice across a range of leadership areas, including ethical professionalism, stress management, equality, diversity and neurodiversity, multi-cultural teams, delegation, coaching, misconduct and discipline. Helpful hints and tips provide context to leadership issues and examples of leadership skills in practice. The book's 32 skills checklists act as a 'tool kit' for the busy police officer needing to deal with events efficiently and effectively. Whether you are just embarking on your police career, have been recently promoted, or simply want to refresh your leadership skills, Leadership for Sergeants and Inspectors will support and assist you, helping you to get the best out of your team, your colleagues, and your encounters with the public.

Blackstone's Leadership for Sergeants and Inspectors

Global Health Diplomacy

There has been an increasing movement to place results at the heart of the agenda for social investments and development. Though development has a compelling value proposition a year of life can often be saved for a few hundred dollars there is skepticism to its ability to measure and manage programs for results. It is this skepticism which is at the heart of debates on the future of development. Managing Development for Results describes the results agenda in development, measurement and management approaches, and challenges on the ground. It is an easily accessible book which provides a comprehensive view on the innovative approach used to demonstrate compelling development results. The first section of the book covers the history and key components of the results agenda. The second section assesses how this is put into practice with innovative examples from global initiatives, foundations, civil society, private sector and country case studies. Finally, the book assesses the future role of the results-based agenda for a wide variety of development actors. It argues that results provide a "common currency" to coordinate and focus increasingly diverse partners on the core value of development, and communicate this to a wider audience. How results are built into development programs and the future development agenda will be illustrated as well. This book aims to target a wide audience in development, practitioners internationally and locally, management, business and philanthropy and those interested in international relations. It would also aim to appeal to a general audience interested in the future of development and whether it can achieve compelling results.

Managing Development For Results

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

What if work could be the solution to wellbeing rather than the problem? We're facing an epidemic of burnout, loneliness and quiet despair at work - not because people are weak, but because our systems are stretched and outdated. Despite more wellness apps and flexibility policies than ever, we've never felt more disconnected from meaning, purpose and each other. Good Work argues that real change won't come from quick fixes, motivational quotes or coping strategies. It comes from reimagining the way we work - together. Drawing on decades of psychological research and stories from frontline teams to global organisations, organisational psychologist Dr Kat Page reveals a bold new blueprint for creating work that protects, fuels and connects people. Learn how to: <ul> <li>Strengthen your personal wellbeing while contributing to a healthier shared culture</li> <li>Build connected, high performing teams where people speak honestly, think boldly and thrive as highly connected communities</li> <li>Create momentum for change, even when you don't hold the power</li> <li>Navigate workplace stress while maintaining performance, connection and career momentum</li> </ul> Whether you're leading others, shaping culture or redesigning your own relationship with work, Good Work is a call to action - an invitation to influence systems, practices and norms to make good work the rule, not the exception. Not just for yourself, but for all of us.

Transform your Work from the Inside Out

Good Work

Effective strategic management education and practice must focus on the whole team rather than the individual - this book guides readers towards collaborative excellence in strategizing and decision-making by taking such an approach.Organized into four interlinked parts, this book offers readers the conceptual resources to critically rethink how strategic leadership capability can and should be developed in top management teams, along with practical interventions to implement this vision. Each chapter begins with a clear justification of its importance, asserting alignment and relevance. By laying out the objectives and drawing connections between chapters, teams are better positioned to see both the individual trees and the overarching forest of strategic management. A myriad of field-based insights and team-focused examples serve as a launchpad for collaborative discussions grounded in real-world dynamics. Readers will learn how to implement strategic management principles effectively, maximizing both individual and collective potential.With chapters supporting a modular executive education program, this exciting new title will also be a valuable resource for MBA students, advanced undergraduates, future business leaders, consultants, and reflective practitioners.The work is fully supported by a variety of online resources including downloadable participant handouts and templates for key exercises, together with an adaptable core slide deck.

Collaborative Success in Dynamic Environments

Strategic Management for Teams

You’ve heard of IQ and EQ. But in today’s world, they’re no longer enough. We need the Agility Quotient (AQ). “Holistic, practical, and easy to digest (without feeling corporate). If you’re looking for a quick, yet addictive read about how to manage uncertainty, this is one of those books that will make you feel a little more steady.”—theSkimm In a time defined by nonstop disruptions, when jobs vanish overnight, industries evolve in months, and yesterday’s rules no longer apply, AQ—the Agility Quotient—is the intelligence you need to handle change, uncertainty, and the unknown. The good news is that, with the right toolkit, you can grow your agility and learn to navigate a world of increasing instability. Drawing on leadership coach and former venture capitalist Liz Tran’s work with over 200 successful founders, executives, and dozens of companies and organizations, AQ reveals a model for how high-performing teams and managers adapt to uncertainty. Tran will show you how to cultivate “durable skills,” essential human abilities that remain valuable no matter what the future holds. With the book’s Agility Archetype assessment, the book personalizes the AQ journey to every kind of individual. No matter their experience level or ambitions. Written with conversational flair and practical advice, AQ offers readers a wealth of resources, including: • Tools to rebuild confidence for when you’re bombarded by life's curveballs or feeling burned out Actionable steps for making a big shift, even when you feel stuck. • Advice on finding clarity in moments of professional turbulence. AQ also takes readers behind the scenes at companies, from NVIDIA and Microsoft to rising startups like Lex, to see AQ in action. You’ll also meet trailblazers like Maggie Lena Walker, the first female bank president in American history, and Emile-Maurice Hermès, who transformed Hermès into a global luxury powerhouse. As the adage goes, “the only certain thing is change.” AQ is the critical intelligence for our unpredictable future.

A New Kind of Intelligence for a World That's Always Changing

Achieving Excellence

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