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Gillums Jr. S: Forged Under Load

Forged Under Load

Institutional Power and Leadership Formation in High-Pressure Systems

How to build your customer into your culture

Customer Salience

A practical leadership guide for building steady, trusted, high-performing teams when pressure, change, and burnout never let up. Today's leaders are being asked to deliver more with fewer resources, navigate constant change, prevent burnout, and keep teams engaged while the pressure never seems to stop. In The Unshakable Team, workplace culture expert Heather R. Younger offers a practical, human-centered roadmap for building teams that stay grounded, connected, aligned, and adaptive in the face of uncertainty. Drawing on original research, real-world leadership stories, and her experience facilitating more than 40,000 employee experiences, Younger shows leaders how to move beyond surface-level resilience and build true steadiness. Readers will learn how to create clarity when everything feels urgent, build trust before the stakes are high, reduce burnout through stronger rhythms and expectations, invite honest disagreement without unnecessary conflict, and use practical tools such as the Steadiness Reset and Selective Vulnerability to lead through pressure. This is a book for leaders who are tired of asking people to simply bounce back while the water keeps rising. The Unshakable Team shows how to sustain excellence without sacrificing trust, humanity, or long-term performance. This book is for leaders, managers, executives, HR professionals, team leads, and culture champions who are navigating: · Constant change and uncertainty · Burnout and team fatigue · Hybrid or remote disconnection · Role confusion and competing priorities · Low trust or quiet disengagement · Pressure to perform with fewer resources · Teams that are talented but not fully aligned · The need to sustain excellence without sacrificing people

How Top Leaders Sustain Excellence When the Pressure Never Stops

The Unshakable Team

This comprehensive textbook offers an up-to-date account of how organizations function in a rapidly changing world. Designed as a practical and accessible guide, it combines theoretical insights with real-world applications while presenting organizations as complex social systems shaped by people, culture, power and context.It introduces key questions such as:¿ What are organizations and why do they exist? ¿ How do they define goals and strategies? ¿ How are they structured and led? ¿ How do people, culture and identity shape organizational life? ¿ How do organizations interact with their environments?Chapters feature a range of thoughtfully designed learning tools, such as case studies, reflection boxes, in-depth features and paradox boxes that encourage students to explore tensions, dilemmas and competing perspectives in organizational life. Readers benefit from diverse examples drawn from global contexts and sustained attention to contemporary challenges such as digitalization, sustainability, legitimacy and organizational change.This textbook provides a strong foundation in organization theory and organizational behavior while developing the analytical and critical skills needed to understand and engage with contemporary organizations. Comprehensive online resources, including PowerPoint slides, flashcards and quizzes, are available at www.routledge.com/cw/skyttermoen.

Organizations in Context

Routledge Studies in Leadership Research

Adaptive Leadership and Complexity: Theory, Practice, and Future Directions offers a critical and comprehensive exploration of adaptive leadership as both a scholarly framework and a practical tool for navigating complexity. Structured around four thematic parts-locating adaptive leadership, core commitments, engaging practice, and adaptive futures-this book provides an integrated examination of adaptive leadership's intellectual heritage, defining principles, real-world applications, and future possibilities. It is an essential resource for understanding how leadership can address systemic challenges in dynamic and uncertain environments. This edited volume brings together leading voices from academia and practice to deliver fresh insights into adaptive leadership's conceptual foundations, ethical dimensions, and empirical applications. Readers will benefit from its rigorous synthesis of theory, evidence-based case studies, and forward-looking research agenda, which collectively illuminate the promise and paradoxes of adaptive leadership. Key features include a focus on global contexts, interdisciplinary perspectives, and actionable strategies for leaders seeking to build adaptive capacity in their organizations. Designed for academic scholars, postgraduate students, and research-engaged practitioners, this book also serves as a valuable resource for leadership development professionals, consultants, and executives. Whether exploring adaptive leadership for research, teaching, or practice, this volume offers the depth and versatility needed to address today's most pressing leadership challenges.

Theory, Practice, and Future Directions

Adaptive Leadership and Complexity

In this provocative and interdisciplinary study, David M. Kopp dismantles the widely held belief that authenticity is a stable, ethical ideal in organizational life. Drawing on leadership theory, organizational behavior, sociology, and ethics, this work argues that what organizations celebrate as “authenticity” is often nothing more than strategic image management.
Introducing the concept of authenticity leaks, Kopp explores how curated professional personas collapse when private selves surface—revealing the fragility of trust built on selective visibility. Through archival case studies of public figures and a critique of popular leadership frameworks, the book exposes the contradictions between transparency rhetoric and the institutional pressures that demand concealment.
This work reframes authenticity not as inner coherence but as a socially conferred label, sustained through performance, audience recognition, and organizational validation. It challenges readers to reconsider the ethics of leadership, the role of compartmentalization, and the limits of disclosure in professional settings.
Essential reading for scholars and students in leadership studies, organizational ethics, HRM, and sociology, as well as reflective practitioners in leadership and human resources, this book offers a bold new vocabulary for understanding how trust, credibility, and moral legitimacy are constructed, and how they unravel.

Image Management and the Performance of Self

The Myth of Authenticity in Organizational Life

De Gruyter Handbooks in Business, Economics and Finance

De Gruyter Handbook of Inclusive Leadership

Mark Bowling has had some incredible mentors - Cam Lanier and Regi Campbell top the list. Their impact on his life has been profound, for which he is extremely grateful. You probably have your own list. And chances are, you're on someone else’s. Gravitude provides you (and your organization) with the tools to grow that second list.&nbsp;Gratitude isn’t just a virtue - it’s a force that shapes the success of organizations. Gravitude reveals how leaders can harness this powerful force through six foundational pillars: Phileo Love, Trust, Teamwork, BHAGs (Big Hairy Audacious Goals), Legacy, and Identity. Just as gravity strengthens with mass, the presence of these pillars amplifies Gravitude—a measurable force that fosters engagement, loyalty, and organizational excellence.Featuring exclusive insights from top executives - including&nbsp;Dave Katz&nbsp;(President &amp; COO, Coca-Cola Consolidated),&nbsp;Glen Jackson&nbsp;(Co-Founder, Jackson Spalding),&nbsp;Tim Fisher&nbsp;(President, Jackson + Coker),&nbsp;Jeff Henderson&nbsp;(Executive Director, Leadership Strategy and Innovation, Chick-fil-A),&nbsp;Ben Tyson&nbsp;(CEO, No Longer Bound), and&nbsp;Horst Schulze&nbsp;(Co-Founder, Ritz-Carlton) - this book validates how gratitude transforms workplace culture.Gravitude also distinguishes between fleeting thankfulness and deep, lasting gratitude, explaining why cultivating “grateful fans” leads to greater organizational success than simply creating “raving fans.” Finally, it introduces the Gravitude Quotient (GQ), a groundbreaking tool that enables leaders to measure and strengthen gratitude within their teams."I've often said gratitude completes the connection between an organization and its people. Mark Bowling successfully conveys this mission-critical message, empowering businesses to foster cultures of excellence. At the heart of such excellence - even in an age of automation - is the celebration of people. This is the essence of Gravitude - a much-needed call for organizations to prioritize their people, creating a thriving, purpose-driven workplace."-Horst Schulze, Co-Founder &amp; Former President/CEO, The Ritz-Carlton Hotel Company“Gravitude by Mark Bowling is a great read. &nbsp; His insights about the power of gratitude can change the perspective of individuals, families, teams, and organizations. &nbsp;Based on his own life experiences and the wisdom shared by multiple leaders he has interviewed, Mark shares both the principles and practices that make gratitude part of a healthy organization's DNA and lead to personal and professional growth for all.”-Tim Tassopoulos, former President &amp; COO, Chick-fil-A

Harnessing the Force of Organizational Gratitude

Gravitude

Your team is hitting its limit. And deep down, you already know it.The missed deadlines your team used to shake off. The tension in meetings nobody addresses. The high performers carrying too much for too long. The leader spending more time putting out fires than actually leading.Teams rarely break all at once. The damage happens quietly, through pressure that builds faster than people, relationships, and systems can absorb it. And when that pressure has nowhere to go, even strong teams begin to crack.Pressure-Proof Teams is a practical guide for leaders who are done managing symptoms and ready to build something that lasts.Drawing on 20+ years of leadership and organizational development experience, Chrysta Wilson introduces the Pressure-Proof Teams(TM) System: a three-pillar, ten-element framework that strengthens the individual, relational, and structural capacity your team needs to thrive under pressure, not just survive it.Inside, you'll learn how to: <ul><li>Identify where pressure is building before it becomes burnout, conflict, or turnover</li><li>Pinpoint whether the problem lives in your people, your relationships, or your systems and respond with precision instead of reaction</li><li>Build the psychological safety that lets hard conversations happen before tension fractures the team</li><li>Navigate conflict using the S.C.A.L.E. Method For Generative Conflict (c), a proven approach for turning team tension into something generative rather than destructive</li><li>Create structures that distribute pressure intelligently so performance stops depending on heroics and endurance</li><li>Diagnose hidden weaknesses in your culture, communication, and leadership systems before they become costly</li></ul>The pressure isn't going away. The question is whether your team is built for it.

Pressure-Proof Teams

Innovation doesn't just happen. You need to lead it. Discover the three critical roles leaders must play in driving--and scaling--innovation.Constant tech disruption. Unrelenting economic volatility. Radically shifting demographics and work norms. More than ever, we need to innovate amid these daunting global challenges. But do we have the leadership it takes to make this innovation happen successfully?As preeminent leadership scholar Linda Hill, Harvard researcher Emily Tedards, and former Microsoft innovation executive Jason Wild show in this powerful book, there are indeed exemplary leaders to learn from--and the authors present their stories in fascinating detail, not only igniting your imagination but providing instructive and inspiring models to follow. Hill's award-winning book Collective Genius began the crucial task of showing that successful innovation doesn't just happen--it needs to be led. Genius at Scale breaks new ground, showing how moving from generating new ideas to actually scaling them involves cocreation--collaborating, experimenting, and learning with others both inside and beyond the boundaries of the organization. This requires three distinct types of leadership: <ul><li>Leader as Architect: shaping culture and capabilities for cocreation</li><li>Leader as Bridger: building partnerships across teams and organizations</li><li>Leader as Catalyst: activating and cultivating movements across ecosystems</li></ul>The authors vividly profile these three types of leaders with individuals from all kinds of companies--from Mastercard, Pfizer, and Procter &amp; Gamble to Cleveland Clinic Abu Dhabi, Sampark Foundation, and ANA spinoff avatarin--who illustrate the mindset, skills, and digital savvy needed for leading in a world more uncertain and challenging than ever before.Genius at Scale provides an essential guide to mastering the art and practice of innovation for any current or aspiring leader.

How Great Leaders Drive Innovation

Genius at Scale

Why healthcare's most persistent failures are organizational, not financial or political In The Moral Alibi: How Healthcare Learned to Look Away--and How We See Again, Sachin H. Jain, MD, MBA--CEO of SCAN Group, Stanford faculty member, and former Obama Administration official--delivers a candid diagnosis of why healthcare institutions fail patients despite decades of reform. Drawing on his experience leading an organization from $2.7 billion to over $8 billion in revenue, Jain names the organizational pathologies that executives recognize but rarely discuss openly. The Moral Alibi examines how dysfunctional cultures, conflict-avoidant leadership, misaligned incentives, and ethical drift produce fragmented care, clinician burnout, and systems indifferent to patients. Jain identifies specific patterns including "innovation theater" that mistakes conferences and pilots for transformation and "split-the-baby leadership" that prioritizes institutional harmony over patient outcomes, offering both vocabulary and a framework for addressing the crisis beneath the crisis. Readers will also find: <ul> <li>An honest examination of why healthier organizations may be the prerequisite for healthier patients and what leadership courage that requires</li> <li>Analysis of how administrative complexity and institutional drift from founding purpose create systemic indifference to patient needs</li> <li>Insights drawn from leadership roles at CareMore Health, Aspire Health, and the Center for Medicare and Medicaid Innovation</li> <li>A framework for identifying organizational pathologies that persist despite financial investment, technological upgrades, and policy reform efforts</li> <li>Practical vocabulary for naming dysfunction that clinicians, executives, and board members recognize but rarely confront directly</li> </ul> Written for anyone navigating the gap between what American healthcare claims to be and what it actually does--including healthcare executives, physicians, policymakers, healthcare workers, and patients--The Moral Alibi provides the intellectual honesty and organizational framework needed to confront systemic dysfunction and lead meaningful change.

How Healthcare Learned to Look Away -- and How We See Again

The Moral Alibi

Passionately Transforming Management

"What an interesting agenda for this meeting." "Sustainability is a priority for our company." "We care deeply about our customers." Let's face it: We all lie. Sometimes to save face, to get out of a scrape or to protect someone's feelings, and sometimes for more malicious reasons. Generally, however, we only expect people to lie under certain circumstances, and we expect our professional environments to be beacons of truthful and honest behaviour. Deceit, untruth and disinformation have become part and parcel of the everyday political agenda. World leaders and business magnates unabashedly lie and peddle misinformation, from climate change denialism to anti-vaccine propaganda. In Passionately Transforming Management: Lies, Professor Johan Alvehus recognizes that such things are not only going on at the grand political stage - instead arguing that the utility of lies, deception and manipulation can provide key lessons for anyone interested in leadership. The author delves into differing philosophical perspectives on the morality of lying, before examining the various ways in which falsehoods find their way into our modern workplaces. Ultimately, we must begin re-assessing our professional hierarchies with a new clarity by rejecting the notion of a leader as a morally superior concept automatically deserving of adulation. We need to recognize that lies and manipulation are fundamental elements of accomplishing things in organizations. Even before working life starts, its truthfulness is dubious - who doesn't polish their CV to give a better impression? Bypassing formal structures, ensuring certain people are left out of decision processes, spreading non-factual 'visions' and lying to keep one's position safe are all essential for the accomplished manager. Passionately Transforming Management: Lies provides students, scholars and managers with a concise and provocative guide to identifying, utilising and manipulating bullshit culture.

Passionately Transforming Management: Lies

Forged Under Load

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