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Johnson W. Brad: Fair Share

Fair Share

How Men and Women Can Create a More Equitable Workplace Together

BA kompakt

Kundenzufriedenheit hängt in hohem Maße davon, ob es Anbietern gelingt, eine Dienstleistung oder eine Ware zur richtigen Zeit, am richtigen Ort, in der richtigen Qualität und Menge bereitzustellen. Die Autoren vermitteln in dem Lehrbuch ein fundiertes Verständnis für präventives Qualitätsmanagement und für die Instrumente der Qualitätsplanung, -lenkung, -sicherung und -verbesserung. Der Stoff ist auf das Bachelor-Studium zugeschnitten und lerngerecht aufbereitet: mit Aufgaben und Lösungen, Beispielen aus der Praxis und anschaulichen Abbildungen.

Kundenzufriedenheit und Kundenloyalität wird in hohem Maße durch die Fähigkeit des Anbieters beeinflusst, eine Dienstleistung oder ein Sachgut zum richtigen Zeitpunkt, am richtigen Ort, in der richtigen Qualität und in der richtigen Menge bereitzustellen. Das vorliegende Buch erläutert die wichtigsten Werkzeuge und Konzepte, mit denen es gelingt, kurze Lieferzeiten und eine hohe Lieferzuverlässigkeit für den Kunden zu gewährleisten, ohne auf kostspieliges "troubleshooting", große Kapazitätspuffer und hohe Bestände zurückgreifen zu müssen. Für die Dienstleister werden die Besonderheiten der Erstellung und Beschaffung von Dienstleistungen dargestellt.Anschaulich und praxisnah ermitteln die Autoren ein fundiertes Verständnis für präventives Qualitätsmanagement und für die Aufgaben und Instrumente der Qualitätsplanung, -lenkung, -sicherung und -verbesserung. Das Lehrbuch ist auf das Curriculum des Bachelor-Studiums an Berufsakademien zugeschnitten und ebenso geeignet für Bachelor-Studenten an Hochschulen und Fachhochschulen. Aufgaben mit Lösungen am Ende jedes Kapitels erleichtern das Selbststudium.

Dienstleistung und Produktion

Use this practical guide to develop a strategy of retaining the best talent. You need to blend "high-tech" candidate search tools with traditional "high-touch" relationship-based recruiting methods.

How to Attract and Retain the Best Talent By Improving the Candidate Experience

High-Tech High-Touch Recruiting

The go-to resource for uncovering, understanding and overcoming accent and linguistic bias in the workplace. The way you speak can determine everything from whether you get hired or promoted, to whether people listen to you in meetings. It can affect the strength of your business relationships and reputation, but also whether people think they can trust you. We hear accents loud and clear, yet often they are quietly derailing our efforts to create inclusive work environments where every voice is heard. Linguistic discrimination is still unrecognized in the great majority of Diversity, Equity &amp; Inclusion (DEI) circles, yet it underpins every type of discrimination in the workplace from race and age to gender, neurodiversity and even sexuality. It is the hidden bias that is derailing even the best DEI efforts. Accent Matters is the go-to resource for uncovering, understanding and overcoming linguistic bias in the workplace. Through fascinating stories and examples of accent bias from all over the world, you'll find out how you've been conditioned to prefer certain accents over others, and how those preferences interfere with the way you listen to and interact with those around you. For those who have accents, but especially for those who think they don't, this book will be an eye-opening journey into a fundamental bias that affects every aspect of our lives, both professionally and personally.

Include every voice by challenging accent bias at work

Accent Matters

One of the world's greatest mountain climbers and adventurers tells her first-hand leadership stories of coming to grips to life literally on the edge—8000 meters up. On the Edge is an engaging leadership manual that provides concrete insights garnered from various extreme environments ranging from Mt. Everest to the South Pole. Author Alison Levine reflects on lessons learned during her expeditions, making the case that the leadership principles required in extreme adventure sport also apply in today’s extreme business environments. Both settings demand crucial decision-making skills in conditions that are far from perfect—the survival of you and your team depend on it. With a foreword from leadership expert Mike Krzyzewski, Duke University basketball’s legendary Coach K, On the Edge provides a framework to help readers scale whatever big peaks they aspire to reach—literal or figurative—by offering practical, humorous, and often unorthodox advice about how to grow as a leader.

One of the world's greatest mountain climbers and adventurers tells her first-hand leadership stories of coming to grips to life literally on the edge - 8000 meters up.

The Art of High Impact Leadership

On The Edge

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

This book provides a comprehensive overview of practical cutting and packing problems, presenting practical algorithms for solving these problems from the perspective of combinatorial optimization. It also discusses the geometric properties and tools for cutting and packing problems.&nbsp; Problems of cutting and packing objects have been extensively studied for many years because of the numerous real-world applications—for instance, in the clothing, logistics, manufacturing, and material industries. They can be classified in three ways according to their dimensions: The one-dimensional problem is the most basic category of problems including knapsack problems, bin packing problems, and cutting stock problems. The two-dimensional geometric problems include rectangle packing problems, circle packing problems, and polygon packing problems. The three-dimensional problem is the most difficult category and has applications in container loading, cargo and warehouse management and so forth. Most of these variants are NP-hard, since they contain as a special case the knapsack problem or the bin packing problem, which are already known to be NP-hard. Therefore, heuristics and metaheuristics are essential for designing practical algorithms for these problems. In addition to practical algorithms for solving a wide variety of cutting and packing problems, the book also considers another feature of cutting and packing problems: the need to develop powerful geometric tools to handle the wide variety and complexity of shapes that need to be packed.

This book provides a comprehensive overview of practical cutting and packing problems, presenting practical algorithms for solving these problems from the perspective of combinatorial optimization. It also discusses the geometric properties and tools for cutting and packing problems.&nbsp; Problems of cutting and packing objects have been extensively studied for many years because of the numerous real-world applications—for instance, in the clothing, logistics, manufacturing, and material industries. They can be classified in three ways according to their dimensions: The one-dimensional problem is the most basic category of problems including knapsack problems, bin packing problems, and cutting stock problems. The two-dimensional geometric problems include rectangle packing problems, circle packing problems, and polygon packing problems. The three-dimensional problem is the most difficult category and has applications in container loading, cargo and warehouse management and so forth. Most of these variants are NP-hard, since they contain as a special case the knapsack problem or the bin packing problem, which are already known to be NP-hard. Therefore, heuristics and metaheuristics are essential for designing practical algorithms for these problems. In addition to practical algorithms for solving a wide variety of cutting and packing problems, the book also considers another feature of cutting and packing problems: the need to develop powerful geometric tools to handle the wide variety and complexity of shapes that need to be packed.&nbsp;&nbsp;

From the Perspective of Combinatorial Optimization

Cutting and Packing Problems

This concise and accessible textbook is designed specifically for MBA and Master's students, recognising the challenges students face and providing a streamlined approach to completing a dissertation or company-based research project, within a tight deadline. Research Methods for MBA is structured to mirror the key stages of the research journey. This book walks its readers through: - topic selection - formulating research questions - conducting a focused literature review - choosing appropriate methods - collecting and analysing data &gt;This definitive textbook includes a 3-month completion framework serving as a guide and companion for postgraduate students to be kept alongside their research projects. it is full of learning features including clear learning outcomes, worked examples, key concepts and terms, exercise questions, and real-world examples with additional questions, to assist with real-world application from AstraZeneca, Bentley Motors, NHS, Holland &amp; Barrett and Railway Operators. This textbook also comes with lecturer slides and a lecturer's manual with exercise answers, as online resources.

Completing Projects and Dissertations

Research Methods for MBA Students

9 in 10 women experience ill mental health from poor life-work balance This book is for working women who feel dissatisfied with life, and who want to reinvent themselves to lead successful and fulfilling lives, in their personal life and at work. Our changing and challenging times have left many of us, and especially women, feeling burnt out, chronically worried and uncertain. At the same time, it's difficult to overstate just how much attitudes towards emotional wellbeing have changed in the last five years. As more and more of us struggle about how to exist in this unstable environment, question arise such as: How do you behave if you have a leadership role, given the unattractive role models we see currently in the US and elsewhere? What do you do as a mother when your children tell you they learnt at school that there will be a world war? The change is that women want a life that has meaning and purpose and there's more willingness to call out prejudice and predatory behaviour. Yet many of the same old problems persist. All of this is a case for stressing the importance of emotional connection, creativity and open-mindedness: attitudes and behaviours that will be at the heart of this timely book from pioneer coach, Jenny Rogers.

No-nonsense advice for the complexities of midlife

Your Time

Managing the Future: Sustainability Leadership in Energy offers an invaluable guide on how to lead sustainability within the energy sector by presenting real-world experiences of leaders who have successfully integrated sustainability into their operations. The book outlines the framework provided by the United Nations' 17 Sustainable Development Goals (SDGs), emphasizing practical strategies for achieving these goals. The book delves into various aspects, including Sustainability and ESG reporting, the intersection of Sustainability and Geoscience, and effective communication, vision, and strategy setting. It also highlights the contributions of academic leaders in advancing the 2030 UN Sustainability Agenda, and provides narratives from other sectors to illustrate common challenges and opportunities in corporate sustainability initiatives.

Sustainability Leadership in Energy

Managing the Future

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

This essential textbook will equip students to understand the frameworks, tools and mindsets needed to design inclusive, experience-driven learning in organizations. Experience-driven Learning Design by William Rothwell, Mihee Park, Renee Ford and Heidi Watson-Held is ideal for postgraduate students taking modules in Learning and Development, Learning Experience Design and Talent Management as part of their Human Resources Management degrees. This textbook moves beyond the traditional Instructional Systems Design (ISD) framework to consider Learning Experience Design (LXD), focusing on learner-centric experiences within training and development. This textbook includes: -The foundations of LXD, a flexible, personalized and engaging learning framework that is learner-centered and experience-driven -The Empowered Learning Cycle (ELC) model, that blends cognitive psychology, user experience (UX) and data-informed strategies to help students design learning experiences in real-world contexts -Global examples drawn from multinational corporations, tech startups and the healthcare sector, allowing students to gain practical insight into how LXD principles are applied across diverse cultural and organizational settings

Global Theory, Practice and Innovation for Learning and Development

Learning Experience Design (LXD)

Fair Share

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