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Green S: EYES HAVE NOT SEEN & EARS HAVE
NOT HEARD The First Corinthians 2: 9 Pro

EYES HAVE NOT SEEN & EARS HAVE NOT HEARD The First Corinthians 2: 9 Promise

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Four Principles to Guide Crucial Corporate Decisions

Strategy for Creating Long-Term Value

Every Airbnb Host's Tax Guide is a clear, practical resource for U.S. short-term rental hosts. Packed with up-to-date information, you'll learn everything you need to know about short-term rental taxes in Every Airbnb Host's Tax Guide. This book is the essential, easy-to-follow reference for U.S. short-term rental hosts to learn about how to save on taxes, maximize deductions, and stay compliant with current IRS rules. Whether you rent your property through Airbnb, Vrbo, or another platform, you want to make sure you understand all the tax rules, including the 20% pass-through deduction. Every Airbnb Host's Tax Guide tells rental hosts everything they need to know about taxes for short-term rentals, including deductions they may take, depreciation, when short-term rentals are tax-free, and how to report rental income. This new edition also has information on how short-term rental hosts can protect themselves from IRS audits, as well as strategies for deducting rental losses. It also discusses how the One Big Beautiful Bill Act (the massive tax reform law passed in 2025) affects short-term rental hosts. Take all the short-term rental deductions to which you're entitled, pay no more tax than is legally required, and stay out of trouble with the IRS. This book provides all of this information in a practical, easy-to-understand way. All short-term rental hosts in the United States can benefit from this comprehensive tax guide. Every Airbnb Host's Tax Guide is the first, and still the best, of its kind.

Every Airbnb Host's Tax Guide

Routledge Studies in Leadership Research

This book is a timely exploration in light of the heightened requirement of business for novel solutions to meet the varied economic, ethical and social challenges organisations face, related to fast paced technological developments, increasing global market competition and associated environmental impacts and cultural inequality concerns.

This book is a timely exploration in light of the heightened requirement of business for novel solutions to meet the varied economic, ethical and social challenges organisations face, related to fast paced technological developments, increasing global market competition and associated environmental impacts and cultural inequality concerns.

A Relationship-centred Approach

LEADERSHIP AND DIVERSITY MANAGEMENT

Managing and Leading for Social Justice

Tom Copeland is the nation’s leading expert on the business of family child care. The Family Child Care 2025 Tax Companion is a comprehensive tool that will help tax preparers understand the unique rules that affect family child care businesses. Using this resource will increase your confidence in the tax professional who prepares your return, help you identify potential errors before your taxes are filed, and ensure that your tax preparer is claiming all allowable deductions. Once you fill out the worksheets in this book, give it to your tax professional to use as a guide as your tax forms are completed. This will help you ensure your business expenses are properly deducted.

Family Child Care 2026 Tax Companion

Housing is a fundamental human need but remains one of the most difficult things for disadvantaged people to obtain. Participatory approaches to accessing housing are often complicated and inconsistent and need to be re-examined. The book explores three cases in the Philippines, revealing how people understand and experience participatory housing as both empowering and conflicting. Using an organisational communication lens, Koschmann rethinks civil society collaboration in housing resettlement and relocation, proposing a new approach to participation for informal settlement communities in the Global South. The book is essential reading for researchers, students, and practitioners in organisational communication, housing, and development.

Developing a Communicative Approach to Participation in Housing

The Philippines Road Home

Tom Copeland is the nation’s leading expert on the business of family child care. As tax season approaches each year, thousands of family child care providers save time and money using the Tax Workbook and Organizers. The most comprehensive resource available, this book contains up-to-date guidance so family child care providers can accurately complete their own tax returns and take advantage of all the business deductions they are entitled to claim.

Family Child Care 2026 Tax Workbook and Organizer

Creative thinking, which the most successful companies that develop the most innovative products rely on, has evolved into to creative resilience - the technique to persevere with problems and solve them faster. The approach will help business leaders create both the physical and mental agility to build an operating environment that supports successful ideation and adopts different ways of approaching complex problems. The reader will become more 'creatively resilient' and flexible to adopt non-habitual modes of thought that move them towards creative solutions that they can apply to very specific business and technical challenges. The basic framework is called 'Stormblending' - a four-phased approach that focuses on a collection of different tools that can be applied to deliver the value from each phase. The four phases are presented in the context of the full product development lifecycle. They are: <ol> <li>Immersion (Ethnographically inspired Contextual Inquiry/Voice of customer). </li> <li>Representation (How to best represent and frame specific problems and opportunities to create the right conditions for successful idea generation). </li> <li>Divergent thinking techniques to disrupt and reframe the problem as the reader will learn how to adopt non-habitual modes of thought. </li> <li>Emergence and Discovery (this when most we experience the 'A-Ha!' moment) </li> </ol>Traditionally, most companies make the mistake of stressing ideation only without thought to how the ideas are then prioritised, built upon, and turned into a reality for profitable growth. Practitioners and business professionals, from start-ups to global corporations, will gain an initial overview on creativity, the purpose of ideation, and what it means to translate insights into innovation in real-time - in the boardroom, during periods of introspection, or during the facilitation of cross functional teams and workshops that demand the specialist skills provided in this book.

Creative thinking, which the most successful companies that develop the most innovative products rely on, has evolved into to creative resilience – the technique to persevere with problems and solve them faster. The approach will help business leaders create both the physical and mental agility to build an operating environment that supports successful ideation and adopts different ways of approaching complex problems. The reader will become more 'creatively resilient' and flexible to adopt non-habitual modes of thought that move them towards creative solutions that they can apply to very specific business and technical challenges. The basic framework is called 'Stormblending' – a four-phased approach that focuses on a collection of different tools that can be applied to deliver the value from each phase. The four phases are presented in the context of the full product development lifecycle. They are: <ol> <li>Immersion (Ethnographically inspired Contextual Inquiry/Voice of customer). </li> <li>Representation (How to best represent and frame specific problems and opportunities to create the right conditions for successful idea generation). </li> <li>Divergent thinking techniques to disrupt and reframe the problem as the reader will learn how to adopt non-habitual modes of thought. </li> <li>Emergence and Discovery (this when most we experience the 'A-Ha!' moment) </li> </ol>Traditionally, most companies make the mistake of stressing ideation only without thought to how the ideas are then prioritised, built upon, and turned into a reality for profitable growth. Practitioners and business professionals, from start-ups to global corporations, will gain an initial overview on creativity, the purpose of ideation, and what it means to translate insights into innovation in real-time – in the boardroom, during periods of introspection, or during the facilitation of cross functional teams and workshops that demand the specialist skills provided in this book.

How to Accomplish Successful Ideation through Creative Resilience

Creative Thinking for Business Leaders

Young Voices and Future Choices in Australia, the United Kingdom and Japan

Gender, Work and Care

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

What separates the greatest athletes from the rest? Coachability. "This book is for athletes, parents, coaches, and leaders who understand that growth doesn't happen alone."—Mike&nbsp;Krzyzewski "A unique, impactful, and long-overdue book that draws on decades of reporting to explain what really distinguishes the great ones."—Sam Walker, author of The Captain Class "Coachable is rooted in the belief that improvement is a shared journey. I've seen firsthand that the best players—and the best leaders—are the ones who remain teachable."—Kevin Love Sports analyst Ric Bucher has spent the last three decades surrounded by some of the greatest athletes of our time. Over the years, he became obsessed with the ultimate question in sports and life: Which traits separate the best from the rest? He began asking that question, and the same answer kept coming back again and again from greats like Michael Jordan, Tom Brady, Diana Taurasi, Brandi Chastain, and Stephen Curry: I was coachable.&nbsp; Coachable? Yes, coachable. Of all the possible markers that contributed to their greatness, coachability emerged as the surprising X factor. So Bucher set out to explore this often overlooked aspect of the careers of every major athlete he could access and found stories that these stars have never revealed. Coachable is organized around the 10 Truths of Coachability that every athlete, team leader, manager, coach, and parent needs to know. Each truth is dissected and illuminated through exclusive interviews and stories from legendary coaches like Gregg Popovich, Steve Kerr, and Coach K; all-time greats like Stephen Curry and Landon Donovan; the rising stars of tomorrow, like Rose Zhang and Paolo Banchero; and some of the athletes most known for maximizing their talent, like Fred VanVleet and Richard Jefferson. Taken together, the stories and insights in Coachable are a fascinating window into how we can improve at whatever we do.

How the Greatest Performers Reach Their Highest Potential

Coachable

EYES HAVE NOT SEEN & EARS HAVE NOT HEARD The First Corinthians 2: 9 Promise

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