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Enhancing Safety, Security, and Service
in Organizations

Enhancing Safety, Security, and Service in Organizations

Communication, Leadership, and Performance

With the frequent and rapid advancements in technology, businesses are increasingly vulnerable to sophisticated cyber attacks. This accessible guide provides small business owners and non-technical managers with a framework for responding to cyber-attacks in real time. Designed as a practical incident response for businesses without dedicated IT security teams, Preparing for and Dealing with Cyber Threats can be used during an actual crisis. From recognizing the early warning signs, through to recovering and building long-term resilience for your business, Stephen Dunn guides you through the complete incident response journey and demonstrates how readers can transfer these skills into other areas of their business. Each chapter provides actionable templates, checklists and design-making frameworks that are designed to work when readers are under extreme stress. With templates and geography-specific information provided in appendices, this is your one-stop resource for preparing your business to tackle cyber attacks, and to provide your team with the skills to prevent them going forward.

A non-technical guide to navigating a cyber attack

Preparing for and Dealing with Cyber Threats

How to build your customer into your culture

Customer Salience

Build an organization that thrives decades ahead while competitors struggle to adapt In Be Future Ready: Create Tomorrow's Organization Today, futurist and innovation strategist Nikki Greenberg delivers a practical framework for leaders navigating an era of artificial intelligence, humanoid robots, and spatial computing. Drawing on her experience advising Fortune 500 company's leaders including Bank of America, Salesforce, and Honeywell, Greenberg shows how to build organizations that are stable yet adaptable. Be Future Ready reveals how to position your organization to seize new opportunities with agility while freeing yourself from lock-in costs and legacy commitments. You'll discover how to attract top talent drawn to purposeful work, create customer experiences supercharged by technology, and develop leadership teams ready to lead with boldness, clarity, and vision. Readers will also discover: <ul> <li>Strategies for building inspired, invigorated teams that show up with drive and purpose to deliver exceptional results</li> <li>Frameworks for evaluating which technology trends are truly relevant for sustainable, market-leading businesses in coming decades</li> <li>Methods for positioning your organization not just two steps ahead but two decades ahead of competitors</li> <li>Practical approaches to becoming freed from legacy commitments while remaining positioned to seize emerging opportunities</li> <li>Leadership principles for building a lasting legacy that attracts top talent and customer loyalty</li> </ul> An indispensable resource for C-suite executives, emerging leaders, and entrepreneurs, Be Future Ready equips professionals at every level to lead organizational transformation. Gen Z professionals will find a playbook that understands their world and empowers them to shape it.

Be Future Ready

A comprehensive introduction to managing people and organisations in contemporary workplaces. Human Resource Management is a CIPD textbook that offers a broad and applied exploration of the key principles and practices of human resource management for students preparing for careers in HR. Written by Stephen Taylor and Carol Woodhams, this fourth edition is designed for those studying HRM and people management, including learners undertaking the CIPD Associate Diploma in People Management and students at the early stages of their HR careers. The textbook covers core areas such as international people management, the employment relationship, resourcing and workforce planning, employee engagement and reward management. It also explores organisation design and development, organisational performance and the impact of emerging technologies on HR practice. Updated throughout, this edition includes expanded discussion of artificial intelligence, leadership, wellbeing at work and equity, diversity and inclusion, supported by additional real-world examples that connect theory to practice. This textbook includes: - Clear learning outcomes to structure chapters and support progress tracking - Reflective activities to consolidate understanding and encourage application - Further reading suggestions to support deeper exploration of key topics - Real-world examples that demonstrate HR concepts in practice - Online resources including lecturer slides, a lecturer guide and annotated web links Whether studying for a CIPD qualification or building a foundation for professional HR practice, Human Resource Management equips students with the knowledge and perspective needed to succeed as people professionals.

People and Organisations

Human Resource Management

Turn enterprise AI into a source of strategic insight, not just productivity gains.The AI Gap by leading AI expert and keynote speaker Richard Foster-Fletcher shows business and technology leaders how to unlock greater value from enterprise AI by changing the structures, processes and culture surrounding it. Organizations invest in AI expecting new intelligence and transformative insights. Yet AI is often introduced through procurement, security, legal and compliance systems designed for standard software, restricting its potential before it can deliver on that promise. This book explains why this gap persists and what organizations must change to close it. You'll learn how to: - Identify organizational barriers limiting the value of AI - Move beyond productivity-focused AI implementation - Create conditions where AI can generate deeper insights - Enable employees to explore, experiment and challenge established thinking &gt;The AI Gap equips leaders to rethink AI implementation, create space for experimentation and turn artificial intelligence into a powerful driver of organizational insight and long-term business value. Themes include: enterprise AI, AI implementation, AI strategy, business transformation, organizational culture, AI innovation

How to Fix Enterprise AI and Get Real Insights

The AI Gap

Sustainable Supply Chain Transformation is a textbook that looks at the processes, issues and solutions of imbedding and managing environmental and social changes into supply chains. This textbook is aimed at postgraduate students studying the challenges and disruptions faced within supply chains when becoming more sustainable. Sustainable Supply Chain Transformation covers: - Environmental and social factors
- Building and developing sustainable supply chains
- Embedding sustainable operations 
- Managing disruptions and supply chain leadership
- Risks and opportunities during transformation
- Metrics and KPIs for evaluating success With this textbook students will understand how to manage challenges that can arise when building a sustainable, ethical and resilient supply chain, and how recalibrating strategies can lead to a more sustainable supply chain. Real-world examples from P&amp;G, Unilever, Mars, Starbucks and McDonald's are included throughout to assist with problem-solving, critical thinking and application. In-text resources include a glossary, learning outcomes, exercise questions and activities. Online resources include PowerPoint slides for lecturers and a lecturers' manual with additional assignments.

Building Responsible and Resilient Supply Chains

Sustainable Supply Chain Transformation

Protect employee wellbeing and sustain performance during organizational change. Wellbeing and Organizational Change by Julie Hodges is a strategic, evidence-based guide for senior HR leaders, change management practitioners and postgraduate students leading transformation in complex environments. It shows how to embed wellbeing into change strategy so you can protect people while maintaining business momentum. Drawing on global research and real-world examples from public, private and not-for-profit organizations, this book explores the core theories of change and the impact of disruption, stress and uncertainty on performance. It demonstrates how a proactive focus on wellbeing reduces burnout, absenteeism and turnover while strengthening resilience, innovation and team effectiveness. It also examines the risks and opportunities AI presents for employee wellbeing during periods of transformation. You will learn how to: - Embed wellbeing into organizational change strategy - Equip leaders and managers to support teams through uncertainty - Measure and monitor wellbeing impact during transformation - Reduce burnout, absenteeism and change-related turnover - Assess AI risks and opportunities for employee wellbeing With practical tools, research-backed frameworks and supporting online resources including PowerPoint slides, Wellbeing and Organizational Change equips you to lead sustainable transformation that delivers measurable results and healthier workplace cultures. Themes include: organizational change management, workplace wellbeing strategy, employee engagement, transformation leadership, burnout prevention, organization design, AI and workforce impact

The Theory and Practice of Change and Employee Health

Wellbeing and Organizational Change

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

Why healthcare's most persistent failures are organizational, not financial or political In The Moral Alibi: How Healthcare Learned to Look Away--and How We See Again, Sachin H. Jain, MD, MBA--CEO of SCAN Group, Stanford faculty member, and former Obama Administration official--delivers a candid diagnosis of why healthcare institutions fail patients despite decades of reform. Drawing on his experience leading an organization from $2.7 billion to over $8 billion in revenue, Jain names the organizational pathologies that executives recognize but rarely discuss openly. The Moral Alibi examines how dysfunctional cultures, conflict-avoidant leadership, misaligned incentives, and ethical drift produce fragmented care, clinician burnout, and systems indifferent to patients. Jain identifies specific patterns including "innovation theater" that mistakes conferences and pilots for transformation and "split-the-baby leadership" that prioritizes institutional harmony over patient outcomes, offering both vocabulary and a framework for addressing the crisis beneath the crisis. Readers will also find: <ul> <li>An honest examination of why healthier organizations may be the prerequisite for healthier patients and what leadership courage that requires</li> <li>Analysis of how administrative complexity and institutional drift from founding purpose create systemic indifference to patient needs</li> <li>Insights drawn from leadership roles at CareMore Health, Aspire Health, and the Center for Medicare and Medicaid Innovation</li> <li>A framework for identifying organizational pathologies that persist despite financial investment, technological upgrades, and policy reform efforts</li> <li>Practical vocabulary for naming dysfunction that clinicians, executives, and board members recognize but rarely confront directly</li> </ul> Written for anyone navigating the gap between what American healthcare claims to be and what it actually does--including healthcare executives, physicians, policymakers, healthcare workers, and patients--The Moral Alibi provides the intellectual honesty and organizational framework needed to confront systemic dysfunction and lead meaningful change.

How Healthcare Learned to Look Away -- and How We See Again

The Moral Alibi

Routledge Advances in Sociology

Manufacturing Digitalisation in Italy: The Future Behind examines how digitalisation is transforming manufacturing in Italy, with particular attention to the interplay between new technologies and territorially embedded manufacturing systems.Drawing on extensive empirical research, the book introduces the concept of the regional digitalisation system to explain how policies, firms and decentralised institutional capacities jointly shape patterns of digital transformation. Challenging linear models of technological adoption, it advances the idea of "the future behind" to show how pre-existing regional socio-institutional configurations both enable and constrain emerging development trajectories. As Europe's second-largest manufacturing economy, yet a relative digital laggard, Italy has recently experienced a significant acceleration in firms' digitalisation, rapidly converging towards the European Union (EU) average, despite structurally adverse conditions. Characterised by regionalised capitalism, small and medium-sized enterprises (SMEs), territorial inequalities, limited high-technology sectors and weak, decentralised innovation systems, Italy provides a crucial case for understanding how subnational socio-institutional contexts shape manufacturing transformation and produce distinct regional digitalisation paths.As the first comprehensive sociological book on manufacturing digitalisation, this book will appeal to scholars, practitioners and policymakers interested in economic sociology, the sociology of work and industry, comparative political economy, industrial policy, regional studies, innovation studies and the sociology of technology.

The Future Behind

Manufacturing Digitalisation in Italy

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness.Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness.Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Organizational Outcomes

Measuring the Impact of Internal Communications

Innovation doesn't just happen. You need to lead it. Discover the three critical roles leaders must play in driving--and scaling--innovation.Constant tech disruption. Unrelenting economic volatility. Radically shifting demographics and work norms. More than ever, we need to innovate amid these daunting global challenges. But do we have the leadership it takes to make this innovation happen successfully?As preeminent leadership scholar Linda Hill, Harvard researcher Emily Tedards, and former Microsoft innovation executive Jason Wild show in this powerful book, there are indeed exemplary leaders to learn from--and the authors present their stories in fascinating detail, not only igniting your imagination but providing instructive and inspiring models to follow. Hill's award-winning book Collective Genius began the crucial task of showing that successful innovation doesn't just happen--it needs to be led. Genius at Scale breaks new ground, showing how moving from generating new ideas to actually scaling them involves cocreation--collaborating, experimenting, and learning with others both inside and beyond the boundaries of the organization. This requires three distinct types of leadership: <ul><li>Leader as Architect: shaping culture and capabilities for cocreation</li><li>Leader as Bridger: building partnerships across teams and organizations</li><li>Leader as Catalyst: activating and cultivating movements across ecosystems</li></ul>The authors vividly profile these three types of leaders with individuals from all kinds of companies--from Mastercard, Pfizer, and Procter &amp; Gamble to Cleveland Clinic Abu Dhabi, Sampark Foundation, and ANA spinoff avatarin--who illustrate the mindset, skills, and digital savvy needed for leading in a world more uncertain and challenging than ever before.Genius at Scale provides an essential guide to mastering the art and practice of innovation for any current or aspiring leader.

How Great Leaders Drive Innovation

Genius at Scale

Enhancing Safety, Security, and Service in Organizations

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