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Enhancing Safety, Security, and Service
in Organizations

Enhancing Safety, Security, and Service in Organizations

Communication, Leadership, and Performance

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness. Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness. Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Business Outcomes

Measuring the Impact of Internal Communications

Understand the complexities involved in managing destinations, including the current challenges at the forefront of the tourism industry such as climate change, overtourism and crisis management.

A Practical Approach

Responsible Destination Management

With the frequent and rapid advancements in technology, businesses are increasingly vulnerable to sophisticated cyber attacks. This accessible guide provides small business owners and non-technical managers with a framework for responding to cyber-attacks in real time. Designed as a practical incident response for businesses without dedicated IT security teams, Preparing for and Dealing with Cyber Threats can be used during an actual crisis. From recognizing the early warning signs, through to recovering and building long-term resilience for your business, Stephen Dunn guides you through the complete incident response journey and demonstrates how readers can transfer these skills into other areas of their business. Each chapter provides actionable templates, checklists and design-making frameworks that are designed to work when readers are under extreme stress. With templates and geography-specific information provided in appendices, this is your one-stop resource for preparing your business to tackle cyber attacks, and to provide your team with the skills to prevent them going forward.

A non-technical guide to navigating a cyber attack

Preparing for and Dealing with Cyber Threats

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Measure the business impact of HR investments and make evidence-based people decisions driving organizational performance. Investing in People is the definitive guide for HR leaders, people analytics specialists, consultants, and business executives who need to demonstrate the financial value of human capital initiatives. Fully updated in its fourth edition, it provides a rigorous, research-based framework for evaluating HR investments, aligning people strategies with business goals, and translating workforce data into insights that senior leaders value. Written by Wayne F. Cascio, Fred Oswald, and Alexis A. Fink, internationally recognized experts in human resources, organizational psychology, and people analytics, this authoritative guide combines decades of research with extensive practical experience. Drawing on psychology, economics, finance, and accounting, it provides proven frameworks for evaluating HR initiatives, maximizing return on investment, and strengthening HR's strategic influence across the organization. You'll learn how to: - Evaluate the financial impact and return on investment of HR programs using proven, evidence-based methodologies - Align talent acquisition, employee engagement, learning, wellbeing, compensation, and pay equity initiatives with strategic business objectives - Translate workforce and people analytics into meaningful insights that strengthen executive decision-making and organizational credibility - Apply practical frameworks to emerging challenges, including AI, digital transformation, organizational change, and workforce planning &gt;Featuring updated case studies, practical tools, companion software with real-time currency conversion, and a customizable code library, this comprehensive guide helps you connect people strategy to the metrics that matter most. Whether you're leading an HR function, advising senior executives, or shaping workforce strategy, Investing in People equips you to make smarter investment decisions, demonstrate measurable business value, and position HR as a strategic driver of organizational success. Themes include: people analytics, HR strategy, human capital, HR ROI, workforce analytics, evidence-based HR, talent management, organizational performance, AI in HR, compensation, pay equity, employee engagement, strategic workforce planning, organizational change

Financial Impact of Human Resource Initiatives

Investing in People

Protect employee wellbeing and sustain performance during organizational change. Wellbeing and Organizational Change by Julie Hodges is a strategic, evidence-based guide for senior HR leaders, change management practitioners and postgraduate students leading transformation in complex environments. It shows how to embed wellbeing into change strategy so you can protect people while maintaining business momentum. Drawing on global research and real-world examples from public, private and not-for-profit organizations, this book explores the core theories of change and the impact of disruption, stress and uncertainty on performance. It demonstrates how a proactive focus on wellbeing reduces burnout, absenteeism and turnover while strengthening resilience, innovation and team effectiveness. It also examines the risks and opportunities AI presents for employee wellbeing during periods of transformation. You will learn how to: - Embed wellbeing into organizational change strategy - Equip leaders and managers to support teams through uncertainty - Measure and monitor wellbeing impact during transformation - Reduce burnout, absenteeism and change-related turnover - Assess AI risks and opportunities for employee wellbeing With practical tools, research-backed frameworks and supporting online resources including PowerPoint slides, Wellbeing and Organizational Change equips you to lead sustainable transformation that delivers measurable results and healthier workplace cultures. Themes include: organizational change management, workplace wellbeing strategy, employee engagement, transformation leadership, burnout prevention, organization design, AI and workforce impact

The Theory and Practice of Change and Employee Health

Wellbeing and Organizational Change

Organizations in Context

Building Social Capital to Address Crisis, Complexity, and Change

Fixing Healthcare

"A brilliant, step-by-step guide to aligning price with customer behaviour." Rory Sutherland, Vice Chairman, Ogilvy Group Have you ever felt that your business is leaving money on the table? Discounting under pressure, hesitant to raise prices, or struggling to articulate your value? If so, you're not alone. Jenny Millar and Ann Padley have seen companies lose out on millions. Not because their product is wrong or their costs are too high, but because they've misjudged something far more complex: what people value. In 12 actionable steps, The Pricing Sprint transforms pricing from a 'guessing game' and a 'black box' into a collaborative and inspiring conversation about value and growth; it fuels a repeatable, evidence-driven process to design, test, and optimize pricing. Packed with practical tools and case studies, you'll discover a new approach to pricing that's as grounded in human behaviour as it is in commercial insight. The result? Pricing strategies that are customer-focused, market-aligned, and designed for growth - and a team that is engaged and ready to implement them. This is more than a book on pricing. It's a masterclass in shaping a sustainable commercial strategy that aligns with your values, builds customer loyalty and delivers exceptional business results.

12 Steps to Unlock the Power of Pricing

The Pricing Sprint

Don't burn out. Burn bright.10 SIMPLE HABITS TO PERFORM AT YOUR BEST AND LOSE THE STRESSAre you feeling overwhelmed at work? Is the line between your professional and personal life fading away? If you want to keep achieving without the personal cost, this is the book you need.Nick Petrie has spent two decades studying sustainable performance in demanding environments, from Fortune 500 businesses to the FBI, elite sports teams and the US Navy SEALs. He has seen countless hard-working professionals wrestle with a trade-off between career success and personal wellbeing. In a global study he led over five years, Petrie and his team discovered a small, remarkable group of individuals - the 'thrivers' - who cracked the code to maintaining peak performance without sacrificing their health or happiness.Learn what the thrivers do differently and how to apply it in your own life:¿ Pulse between modes of work instead of grinding in one gear¿ Reduce stress by ruminating less¿ Find your opposite world- the activities that genuinely recharge you¿ Cross your daily Kármán line so work doesn't follow you homeIt's time to take back control. Don't burn out. Burn bright.

10 Habits to Sustain High Performance in an Always-on World

Burn Bright

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.
Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
Unlike other technical guides that focus narrowly on engineering processes, Bridging the Gap uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
What You Will Learn
<ul>
<li>Create and run a maturity assessment for Agile and DevOps based on the stream value

</li><li>Merge the product needs at an engineering level

</li><li>Build and collect metrics and turn this data into storytelling.

</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate




Who This Book Is For

Engineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.
</li></ul>

Today, organizations face significant pressure to rapidly innovate and respond to changing market demands, but many struggle to align engineering practices with overarching business goals. Agile and DevOps methodologies, often seen purely as technical solutions, can fail without proper alignment with executive-level expectations and objectives. Using a clear, actionable framework to effectively drive organizational change, this book addresses this critical gap by providing leaders with the tools and knowledge required to directly connect technical outputs to corporate strategy, ensuring development efforts consistently result in tangible business value.Drawing on firsthand experiences in global enterprises, author Leo Bardelli demystifies Agile and DevOps methodologies, demonstrating how—when strategically implemented—they streamline processes, accelerate innovation, and deliver measurable impact that resonates with executives and board members alike. Structured around the most pressing pain points faced by senior managers and technical leaders, you’ll find essential topics such as maturity assessments, stakeholder engagement, strategic communication with executives, legacy system modernization, and effective risk management. Bardelli offers practical tools and actionable insights, including real-world templates, detailed case studies, maturity matrices, and KPIs tailored for clear communication with Board-level and executive stakeholders.
 Unlike other technical guides that focus narrowly on engineering processes, 
 Bridging the Gap 
 uniquely blends technology and strategic business management, making, making these methodologies indispensable tools for sustained organizational growth and profitability.
 What You Will Learn<ul><li>Create and run a maturity assessment for Agile and DevOps based on the stream value</li><li>Merge the product needs at an engineering level</li><li>Build and collect metrics and turn this data into storytelling.</li><li>Articulate the value of Agile and DevOps in terms that executives and board members understand and appreciate</li></ul>Who This Book Is ForEngineering Managers, Technical Leads, Product Owners, Heads of DevOps, Head of Engineering and product people responsible for multiple teams or projects who want to increase their strategic impact. It will also prove very helpful for the engineer who is in a position to step into management-level positions such as Team Lead or Manager, and who needs to understand more clearly how the technical decisions relate to the objectives of the greater business.

Turning Agile and DevOps Initiatives into Board-Level Wins

Bridging the Gap

Enhancing Safety, Security, and Service in Organizations

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