Emotional Labor
Putting the Service in Public Service
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
November 2014, ca. 256 Seiten, Englisch
Taylor and Francis
978-0-7656-2117-7
Taylor and Francis
978-0-7656-2117-7