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Publishing R: Digital Marketing
Essentials

Digital Marketing Essentials

Dieses Buch beschreibt, wie Organisationen geeignete Strukturen, Prozesse und Instrumente schaffen, mit denen sie ihre Reputation in einer Krise wirksam schützen.
 
 Die größte Bedrohung für Unternehmen in einer akuten Krise bildet der Vertrauensverlust relevanter Stakeholder. Krisenkommunikation stellt daher keine separate Disziplin dar, sondern den wesentlichen Erfolgsfaktor ganzheitlichen Krisenmanagements.
 
 Anhand methodischer Konzepte und integrierter Herangehensweisen beschreibt Ulrich Gartner konkret, wie operative und kommunikative Strategien aufeinander einwirken und sich derart miteinander verzahnen lassen, dass Krisenstäbe auch unter hohem Entscheidungsdruck handlungsfähig bleiben. Zahlreiche Praxisbeispiele illustrieren Chancen und Risiken, Erfolgsfaktoren und Fehlerquellen.
 
 So vermittelt das Buch Kommunikationsprofis und Führungskräften das notwendige Verständnis und Handwerkszeug, um ihre Organisation systematisch auf Krisen vorzubereiten.
 Der Inhalt<ul><li>Grundlagen des Krisenmanagements</li><li>Krisenvorbereitung</li><li>Trainings und Simulationen</li><li>Grundlagen der Krisenkommunikation</li><li>Krisenkommunikationsstrategie</li><li>Von der Theorie zur Praxis</li><li>Akute Krisenkommunikation</li><li>Künstliche Intelligenz in der Krisenkommunikation&nbsp;</li></ul>Der AutorUlrich Gartner
 ist seit 35 Jahren auf Unternehmens- und Agenturseite in der internationalen Unternehmenskommunikation aktiv. Mit Gartner Communications berät er seit 2010 Kunden im Reputationsmanagement mit Fokus auf herausfordernde Situationen.

Dieses Buch beschreibt, wie Organisationen geeignete Strukturen, Prozesse und Instrumente schaffen, mit denen sie ihre Reputation in einer Krise wirksam schützen.&nbsp;
 
 Die größte Bedrohung für Unternehmen in einer akuten Krise bildet der Vertrauensverlust relevanter Stakeholder. Krisenkommunikation stellt daher keine separate Disziplin dar, sondern den wesentlichen Erfolgsfaktor ganzheitlichen Krisenmanagements.
 
 Anhand methodischer Konzepte und integrierter Herangehensweisen beschreibt Ulrich Gartner konkret, wie operative und kommunikative Strategien aufeinander einwirken und sich derart miteinander verzahnen lassen, dass Krisenstäbe auch unter hohem Entscheidungsdruck handlungsfähig bleiben. Zahlreiche Praxisbeispiele illustrieren Chancen und Risiken, Erfolgsfaktoren und Fehlerquellen.
 
 So vermittelt das Buch Kommunikationsprofis und Führungskräften das notwendige Verständnis und Handwerkszeug, um ihre Organisation systematisch auf Krisen vorzubereiten.

Wie Organisationen sich systematisch auf Krisen vorbereiten und ihre Reputation schützen

Krisenkommunikation 360°

The Viral Spark: How Ordinary People Ignite Extraordinary Influence
Social media is no longer a passing trend it is part of who we are. It shapes our conversations, our communities, and our culture. From TikTok dances to YouTube tutorials, from Instagram reels to Twitter threads, the digital stage is where ordinary people now have extraordinary reach. But behind every viral moment lies a deeper truth: virality is not luck. It is discipline.
The Viral Spark is a practical, inspiring guide for everyday creators who want to understand, harness, and sustain digital influence. Whether you are a teacher sharing lessons, a cook posting recipes, a parent documenting family life, or a dreamer with a story to tell, this book shows you how to turn sparks of creativity into lasting impact.
Inside, you'll discover:
¿ The psychology of attention: why people stop scrolling and start engaging.
¿ The personalities of platforms: how TikTok, Instagram, YouTube, and X/Twitter each reward different kinds of content.
¿ The creative toolkit: headlines, hooks, design basics, and editing hacks that make your content stand out.
¿ Testing and iteration: how to experiment, learn from analytics, and embrace the "fail fast" mindset.
¿ Ethics of virality: how to avoid clickbait, respect privacy, and build influence responsibly.
¿ Legacy building: how to turn viral attention into valuable opportunities, sustain relevance, and create a personal brand that lasts.
What makes The Viral Spark different is its focus on responsibility. In a fast¿moving digital world, it's easy to chase numbers and forget impact. This book reminds us that the true measure of content is not views but the lives it touches. It empowers readers to see themselves not as passive consumers but as active creators of culture.
The takeaway is clear: every act of creativity has the potential to ignite. Virality is not reserved for celebrities or brands

How to Create Content that Captures the World

The Viral Spark

How Common Sense Triumphed in an Age of Total Madness

Woke Is Dead

Born from a desire for creative freedom, web series often circumvent screen industry gatekeepers and attract smaller, niche audiences; but fewer views do not necessarily make the format, or its audience engagement, less valuable. This book looks behind the scenes to uncover how and why audiences engaged with nine Australian web series released between 2020 and 2023. Interviews with web series producers reveal their motivations, audience acquisition and maintenance strategies, funding methods, and platform specific approaches. These first-hand accounts are then compared with viewership metrics and the content of audience commentary, resulting in the illumination of social, cultural, and industrial values of audience engagement with these innovative productions. This book identifies key factors that influence audience behaviours such as perceived authenticity, platform choice, and the types, forms, and costs of engaging with web series. These factors are considered with respect to online community building, relationships between creators and audiences, and commercial uses of the format, resulting in the creation of a typology of web series audiences. Readers benefit from understanding the value and characteristics of each type of viewer across a diverse range of examples featuring differing audience demographics, zero to over $1 million budgets, and platforms such as YouTube, Facebook, and TikTok. Vibrant narratives are used to convey each series' backstory, providing an informative and engaging reading experience for screen industry practitioners, marketing and broadcast professionals, and aspiring filmmakers. Academics and students in the fields of media studies, audience engagement, screen production, creative labour and entrepreneurship, social media, and algorithmic culture will also benefit from this research.

Audience Engagement in the Web Series Ecology

Watching Web Series

Medienstrategien, die wirklich wirken

Ohne Medien bleibt selbst die beste Gründung unsichtbar. Doch PR ist kein Glücksfall, sondern ein erlernbares Handwerk. Lydia Prexl zeigt Ihnen, wie Sie Kernbotschaften prägnant formulieren, Journalist:innen gezielt ansprechen und relevante Medien identifizieren - von Fachportalen bis zu regionalen Zeitungen. Mit KI-Tools arbeiten Sie effizienter, ohne Authentizität zu verlieren.
Sie lernen auch, Krisen professionell zu kommunizieren und Erfolge messbar zu machen - nicht nur in Artikeln, sondern in Markenbekanntheit und Kundenakquise.
Kurzum: Ein Arbeitshandbuch für Gründer:innen, die sofort umsetzbare Strategien brauchen, um ihr Start-up nachhaltig zu positionieren.
Das Buch richtet sich an Gründer:innen und Studierende des Entrepreneurships.

Wie Start-ups Medien und Sichtbarkeit gewinnen

PR-Grundwissen für Gründer:innen

This book addresses the theoretical and practical dimensions of digital trade amid the rapid global expansion of the digital economy. Structured around the themes of “digital trade models – ecosystems – integrated services – global governance,” this book provides a clear and comprehensive overview of key concepts, operating mechanisms, and future trends in digital trade. Going beyond traditional approaches that focus on e-commerce or cross-border online retail, the book adopts a broader and forward-looking perspective to include topics such as digital content trade, data trade, and digital services trade. It also integrates key enabling sectors including smart manufacturing, digital payments, intelligent logistics, and overseas warehousing, presenting readers with a holistic picture that connects both theoretical foundations and real-world practices.Shuzhong Ma
 is a Professor at the China Academy of Digital Trade, Zhejiang University, China.
 Jiwen Guo
 is an Associate Professor at the School of Economics &amp; Trade, Hunan University, China.
 Gangjian Pan
 is a Lecturer at the School of Economics, Huazhong University of Science and Technology, China.
 Fangqing Pu
 is a Lecturer at the School of Economics and Management, Zhejiang Sci-Tech University, China.
 Yuxi Chai
 is an Associate Research Scientist at the Donghai Institute, Ningbo University, China.

This book addresses the theoretical and practical dimensions of digital trade amid the rapid global expansion of the digital economy. Structured around the themes of “digital trade models – ecosystems – integrated services – global governance,” this book provides a clear and comprehensive overview of key concepts, operating mechanisms, and future trends in digital trade. Going beyond traditional approaches that focus on e-commerce or cross-border online retail, the book adopts a broader and forward-looking perspective to include topics such as digital content trade, data trade, and digital services trade. It also integrates key enabling sectors including smart manufacturing, digital payments, intelligent logistics, and overseas warehousing, presenting readers with a holistic picture that connects both theoretical foundations and real-world practices.

Digital Trade

Rechte Narrative durchdringen zunehmend politische, kulturelle und gesellschaftliche Diskurse. Sie werden gezielt genutzt, um rechte Grundüberzeugungen in der Bevölkerung zu verbreiten. Die AutorInnen erklären verständlich und prägnant, wie rechte Akteure mit ihren Erzählungen Einfluss auf Meinungen, Medien und Politik nehmen. Sie zeigen, wie soziale Netzwerke, alternative Plattformen und Influencer systematisch genutzt werden, um Zweifel zu säen, Feindbilder zu schaffen und demokratische Grundwerte in Frage zu stellen. Anhand konkreter Beispiele werden zentrale Erzählmuster sichtbar gemacht und ihre Wirkung im Alltag, in politischen Entscheidungen und im gesellschaftlichen Miteinander beleuchtet. So entsteht ein klares Bild davon, wie Sprache zur Waffe wird und unsere freiheitliche Grundordnung gefährdet.

Rechte Narrative durchdringen zunehmend politische, kulturelle und gesellschaftliche Diskurse. Sie werden gezielt genutzt, um rechte Grundüberzeugungen in der Bevölkerung zu verbreiten. Das dies erfolgreich gelingt, zeigen die sich häufenden Wahlerfolge rechter Parteien und die Verschärfungen etwa im Bereich der Migrationspolitik - emotional aufgeladene Narrative treiben die Parteien der politischen Mitte vor sich her. Die AutorInnen erklären verständlich und prägnant, wie rechte Akteure mit ihren Erzählungen Einfluss auf Meinungen, Medien und Politik nehmen. Sie zeigen, wie soziale Netzwerke, alternative Plattformen und Influencer systematisch genutzt werden, um Zweifel zu säen, Feindbilder zu schaffen und demokratische Grundwerte in Frage zu stellen. Anhand konkreter Beispiele werden zentrale Erzählmuster sichtbar gemacht und ihre Wirkung im Alltag, in politischen Entscheidungen und im gesellschaftlichen Miteinander beleuchtet. So entsteht ein klares Bild davon, wie Sprache zur Waffe wird und unsere freiheitliche Grundordnung gefährdet.

Wie rechte Narrative die Demokratie unterwandern

Umkämpfte Deutungshoheit

This book is a valuable resource for marketing academics, students, graduates, small and medium business and industry practitioners who want to enhance their knowledge of a digital consumer. Practitioners can use the book as a guide on to devise strategies on consumer engagement and how to build trust in online marketing. —
 Professor Khathutshelo Mercy Makhitha, Dean of Faculty of Business and Management Sciences, Cape Peninsula University of Technology (CPUT)This book explores how digital transformation is reshaping consumer behaviour in South Africa's retail sector. It examines the opportunities and challenges facing retailers as consumer expectations evolve through digital technologies, online shopping, social media, artificial intelligence and data-driven decision-making. The chapters provide contemporary insights into digital consumer behaviour, customer experience, e-commerce, retail innovation, omnichannel strategies, digital marketing and sustainable retail practices. The book also examines how retailers can leverage data analytics, personalisation, and emerging technologies to strengthen customer relationships and improve business performance. Drawing on South African perspectives and practical examples, this edited collection contributes to the growing body of knowledge on digital retail transformation. It is an essential resource for academics, researchers, postgraduate students and industry professionals interested in marketing, retail management, consumer behaviour, digital transformation and business innovation.Makhosazane Buthelezi
 is a Lecturer in the Department of Marketing and Retail Management at the Durban University of Technology and a Postdoctoral Research Fellow at the University of Johannesburg (W&amp;RSETA, 2024/25). She holds DUT's first Doctor of Philosophy (DPhil) in Retail. Her research focuses on digital transformation, consumer behaviour, customer experience, and retail strategy. She leads industry-funded projects and has published in DHET-accredited journals and international edited volumes, contributing to both academic scholarship and industry development.
 &nbsp;

Challenges and Opportunities for Retailers

Digital Consumer Behaviour in South Africa

NATIONAL BESTSELLER A New York Times Book Review MOST ANTICIPATED Book "Between the Taylor Swift effect, BTS fever, and the rise (and rise) of Heated Rivalry, fandoms are having a moment-making it the PERFECT TIME to dig into Zhang's alternately HEARTRENDING AND THRILLING new novel." -Vogue "Equally DARK AND DAZZLING, like a spotlight flickering on a dim stage. This is a book I'll be recommending to all my coolest friends." -LitHub From National Book Foundation 5 UNDER 35 HONOREE Jenny Tinghui Zhang, a novel about a pop idol and his superfan, whose stories shockingly collide Freshman Minnie is adrift at college in Austin, Texas, when she discovers a boy band called HOURglass and the online forums that worship them. She especially loves Halo, whose sharp edges feel somehow familiar. After a brief romance goes painfully awry, Minnie pours everything into her new fandom, clinging to each livestream and bonding with other fans online. But when a scandal threatens to expose Halo to harm, Minnie decides that she is the only one who can save him. Except Halo's secret is darker than anything the tabloids could imagine. Before he was a superstar heartthrob, he was Eason: a high school dropout haunted by a tragic accident. When he is recruited for HOURglass, it feels like a chance to become someone else. And when he is onstage in front of his fans, he can almost forget the horrors of his past--until one of those very fans threatens to destroy everything. Dazzling, entrancing, and deeply heartfelt, Superfan is about fandom in all its magic and its terror, and the extreme lengths to which we go to rid ourselves of loneliness.

A Novel

Superfan

"THE STUFF ROMANCE DREAMS ARE MADE OF." - Ali Hazelwood, New York Times bestselling author Sparks fly in this USA Today bestselling second chance rom com when an unlucky-in-love event planner realizes the man-of-honor at the high profile wedding he's planning is the same man who broke his heart. They say you never forget your first kiss. But Jordan Carter wishes he could forget the one he shared with Jamie Peters as teens. And the one they almost shared again last year before Jamie made it clear he wasn't the "right" man for Jordan to be with while he's figuring himself out. Now, Jordan's fully focused on his career at 24 Carter Gold, his family's event planning company, and ready to move on - until his boss assigns him to plan a new client's high-profile wedding. The bride's man-of-honor? None other than Jamie. As things ramp up the closer they get to the wedding, so does Jordan's relationship with Jamie, with sarcastic asides turning into steamy hook-ups. But can Jordan afford to pursue Jamie if he's still unsure of who he is? Or is knowing who he loves enough? Venue shopping, cake-tastings, and dress fittings with the man he can't forget just might change the man Jordan Carter is meant to become. Last First Kiss by Julian Winters is a second chance romance about finding yourself-and the love of your life. "A tender, slow burn romance about falling for your first crush, questioning your identity on your own terms, and finding your place in the world. Julian Winters delivers a sweet, funny, steamy, and uplifting love story that is sure to make readers swoon." - Alexis Daria, USA Today bestselling author of You Had Me at Hola "No one writes as vividly and as tenderly as Julian Winters, and Last First Kiss is his best yet. It's as sweet as an unexpected slow dance in a conservatory and as playful as a cake tasting turned flirty, and while Jordan and Jamie may have had their last first kiss, you'll be sighing happily over their firsts and lasts long after you close the book." - Julie Murphy and Sierra Simone, authors of A Jingle Bell Mingle "Pure and utter fun, with a sparkling cast of characters and an effortlessly witty voice. Last First Kiss is a love letter to late bloomers, found family, and anyone who's still trying to figure themselves out - and a reminder that it can be an ongoing process." - Rachel Lynn Solomon, New York Times bestselling author of What Happens in Amsterdam

Last First Kiss

Should we give up privacy to fight disease, for national security, or to help train AI systems? Recent crises, from the Covid-19 pandemic to the Russian invasion of Ukraine, from Gaza and Afghanistan to the seemingly unstoppable rise of AI, have put privacy under severe pressure. Privacy in Crisis argues the opposite: these crises show that privacy needs to be protected even more. Privacy in Crisis looks at vital current issues: at political manipulation and misinformation, government surveillance, racial tension, hybrid and cyberwarfare (and real wars, such as those in Ukraine and Gaza), the overwhelming power of the internet giants, and surveillance society, and how interference with privacy is key in all of them. It shows how specific crises bring many of these issues together in perfect storms of privacy invasion. The different threats to our privacy revealed by these crises tell parallel stories and are inextricably linked. There are common themes and common technologies - the threats involve the same data, the same profiling systems and the same approaches. In many cases the systems are run or owned by the same small set of companies, controlled by the same few people. Addressing them is difficult but possible - this essential book outlines how.

Law and Policy in Times of Extremism, Pandemics, and War

Privacy in Crisis

A rulebook for tackling phone overuse and reclaiming our lives Phones are bad for us. They are making us nearsighted, causing painful back and neck problems, and robbing us of the sleep and physical activity necessary for robust physical and mental health. Worse still, they are driving a widespread rise in depression, self-harm and suicide, especially among young people. Yet, even if we know that there's an urgent collective need to get off our phones, we are stymied by the scale of the problem and by the many highly addictive ways in which our phones distract us, delight us and pull us back in. Phone Rules is part of the movement to disrupt phone overuse, showing us how we can wean ourselves off our devices. Investigative journalist Luc Rinaldi gives us a playbook of five insightful rules to resist our phones, along with helpful strategies to put them into action. He is not merely an outside observer trying to understand 'kids these days', but a tech-savvy, video game-playing, millennial member of the generation for whom the Phone Rules most urgently apply. This is our invitation to join the resistance. Together we can discover new mental space and productivity, deepen our engagement with the people and things that matter most and reclaim our lives.

Five simple steps to save yourself, your family and the planet

Phone Rules

Digital Marketing Essentials

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