Customer Experiences, Digital Advancements, and Multiple Stakeholders

This comprehensive volume open access book explores the dynamic intersection of evolving consumer dynamics, cutting-edge digital technologies, and the diverse stakeholder ecosystems that define modern marketing. As global markets become increasingly interconnected and digitally driven, understanding the multifaceted nature of market exchanges is paramount. This book synthesizes contemporary research and diverse methodologies across eight distinct thematic tracks to provide actionable insights for academics, practitioners, and policymakers alike.

The This volume book opens with a deep dive into Consumer consumer Behaviorbehavior, analyzing shifting patterns of living, decision-making, and consumer welfare. It then bridges these insights into specific domains, examining Tourism tourism Marketing marketing through the lens of maximizing tourist satisfaction, and Sectorsector-based Marketingmarketing, which explores tailored strategies across diverse industries like agriculture, sports, and B2B services. Moving beyond purely commercial goals, the text critically examines Marketing marketing and Societysociety, addressing ethical forms of data exchange, corporate social responsibility, and practices aligned with the United Nations Sustainable Development Goals.

A major focal point of the book is digital transformation. It investigates how Artificial Intelligence (AI) is Disrupting disrupting Marketing marketing Practicepractice, assessing how automation, robotics, and machine learning capture customer value while navigating technological pitfalls. This is complemented by an analysis of Digital digital Technologiestechnologies, Social social Mediamedia, and Mobile mobile Marketingmarketing, with special attention paid to influencer marketing and small-and-medium enterprises. Recognizing the borderless nature of modern business, the this book addresses International Marketing and Cross-Cultural cultural Studies, highlighting how cultural nuances impact global branding. Finally, the this volume book turns inward to examine Marketing marketing Educationeducation, exploring how teaching methodologies and curricula must adapt to digital disruption and university-business knowledge transfer.