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Dorbayani M: Commanding Complexity

Commanding Complexity

Leadership Principles for Advanced AI and Machine Learning Projects

Understand the importance of employee engagement to build psychological wellbeing in organizations. Principles of Employee Engagement by Ramnik Singh is an outcome-focused textbook for upper-level undergraduate and postgraduate students studying Human Resource Management, organizational behavior and leadership. Grounded in organizational psychology and contemporary HRM practice, it equips students with the concepts and practical skills needed to understand, design and sustain employee engagement in diverse organizational contexts. The textbook explores the psychological foundations of engagement, including motivation, trust and safety, and examines how these concepts translate into effective HR policies and leadership practice. Students are guided through the measurement of engagement, the design of employee experience and the future challenges shaping engagement at work. This textbook includes: - Clear definitions of employee engagement and common misconceptions - Insight into the psychology of engagement, wellbeing, trust and psychological safety - Reflective questions and exercises to apply HRM frameworks to workplace scenarios - Real-world examples from organizations such as Microsoft, Netflix, Airbnb, Shopify and Zoom &gt;Whether studying HRM or preparing for leadership roles, this textbook enables students to evaluate engagement strategies critically and apply evidence-based approaches to build positive and sustainable workplaces.

Building Better Workplaces through Effective HR Practices

Principles of Employee Engagement

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness.Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness.Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Organizational Outcomes

Measuring the Impact of Internal Communications

The MIT Press Essential Knowledge series

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

What lies underneath digital platforms—their invisible architecture and governance that determine everything visible. Every time you unlock your phone, stream a show, or start your car, you’re entering a world shaped by thousands of engineering decisions you’ll never see. Most platform conversations fixate on their visible canopy—business models, user experience, competitive strategy—the “leaves,” in a sense. Platforms by Amrit Tiwana excavates their roots. The book begins with a simple DNA test that separates authentic from faux platforms, then traces the forces turning tractors, pacemakers, and elevators into platforms. Using the platform trinity, the author explores principles behind why platforms behave so differently, why superior technology doesn’t always win, and why—unlike products that reach a final form—platforms never stop evolving. From there the book explains platforms’ two hidden root systems: The first system, architecture, shows how Lego-like “modular” design, frozen interfaces, and prefab building blocks let thousands of outsiders contribute pieces that snap into colossal systems. The second system, governance, describes where architecture confronts human behavior. Elegant architecture flails with poor governance, so both demand discipline.

Platforms

Don't just design training. Design behavior change that lasts.

Your training program got good evaluations, and learners left feeling satisfied. But within weeks you discover that none of their behavior changed, and managers are asking why. Your training seemed to work in the moment, but performance outcomes aren’t where you want them to be.

With a practical, ADDIE-inspired approach, Designing Training That Sticks tackles a persistent gap most facilitators and instructional designers face every day—the gap between training and real-world performance outcomes. Author Michael L. Dorsey guides instructional designers through his Afterburn Framework—aligning learning objectives, delivery methods, and reinforcement strategies to achieve real, measurable outcomes. Real-world case studies demonstrate how to make his innovative framework actionable.

Dorsey shows you how to:
<ul>
<li>Use reinforcement tools such as job aids, indexed videos, and microlearning.</li>
<li>Build accountability structures such as learning partners and manager check-ins.</li>
<li>Choose intentional environmental design that actively supports key behaviors.</li>
<li>Engage highly motivated supervisors who care about sustained behavior change.</li>
</ul>

Your organization isn’t necessarily failing at training. But it’s probably failing to design training with the future in mind. If you’re ready to do something about that, Designing Training That Sticks is the place to start.

Turn Learning Into Lasting Performance

Designing Training That Sticks

Every career is a journey, every journey needs a compass, and behind every compass there is a navigator: a human. Set course in your career using the The Cybersecurity Compass. Blending four decades of technological upheaval with a deeply human career journey, The Cybersecurity Compass reveals how cybersecurity evolved from a niche technical craft into one of the most critical business disciplines of our time. Through personal stories, industry-defining moments, and hard-earned wisdom, Ali Waezzadah shows readers that true success in cybersecurity comes not just from technical skill, but from communication, leadership, resilience, and the courage to trust your own compass. Rather than focusing solely on technology, the book explores the human side of the profession, including the mindset needed to thrive in an ever-changing industry. Whether you are just beginning your cybersecurity career, preparing for leadership, or looking to broaden your impact, Ali offers practical insights and timeless principles to help you chart your own path with confidence, purpose, and humility.

Finding Your Direction in the Cybersecurity Profession

The Cybersecurity Compass

When an AI initiative dies, the machine takes the blame. It's almost always the wrong suspect. Every executive who has quietly shelved an AI project has the same explanation ready: the model underperformed, the vendor oversold, the technology "wasn't there yet." In Prevail: What Leaders Must Do Now That Machines Can't Manage, Dr. Tim Bottke argues that this story is a convenient way to avoid the real culprit - a chain of management decisions made long before anyone trained a model. The bug isn't in the technology. It's in us. Bottke turns two decades of decision data into a working diagnostic. PREVAIL starts at the ground floor, where leaders reach for the tool before they've named the problem, and moves up through data, experimentation, ownership, measurement, funding, and governance. The uncomfortable finding is that the damage concentrates on the ground floor and compounds as management builds on those decisions.&nbsp; Readers will discover: <ul> <li>Why AI initiatives fail and how to course correct before the budget is committed</li> <li>Chapter checklists that allow for a working audit</li> <li>Action lists for the operator fixing a rollout, the executive shaping a portfolio, and the board member or investor stress-testing a proposal</li> <li>The one question that predicts success better than anything: what problem does this solve?</li> <li>Composite case studies based on public filings that show each failure pattern in the wild, and the fix that would have caught it</li> <li>A shared vocabulary for boards, investors, and operators to pressure-test any AI proposal</li> <li>What the market actually does when companies admit an AI failure&nbsp;</li> </ul> &nbsp; Prevail is written for those who need something firmer than hype to judge what's in front of them.&nbsp;

What Leaders Must Do Now Because Machines Can't Manage

Prevail

Now in it's eighth edition, with this practical book understand measuring and improving employee performance in modern organizations.Armstrong's Handbook of Performance Management by bestselling author Michael Armstrong is a core textbook for students of human resource management, organizational behaviour and leadership. Suitable for undergraduate and postgraduate study, this new edition aligns with performance management, appraisal and reward courses, while reflecting the impact of AI, digital transformation and evolving workplace practices.The book covers the full performance management cycle, including goal setting, measurement, feedback, development and managing underperformance, alongside leadership, performance culture and reward systems.This textbook includes: - Real-world examples from Microsoft, HSBC and IBM to demonstrate how theory is applied in practice across modern organizations - Practical frameworks for performance planning, measurement and evaluation - Exercises and activities to support critical thinking and application - Guidance on feedback, coaching and managing underperformance - Online resources including lecture slides, instructor materials, glossary and literature reviewWhether studying HRM or preparing for a career in people management, Armstrong's Handbook of Performance Management equips students with the knowledge and skills to manage performance effectively in today's workplace.

An Evidence-Based Guide to Performance Leadership

Armstrong’s Handbook of Performance Management

Make Technology Your Most Powerful Learning Ally
&nbsp;
As an L&amp;D professional, you are experiencing a dramatic transformation in the way employees learn, work, and grow. How do you keep up with the fast pace of change so you can serve the needs of your learners and your organization? The Learning Technology Playbook is the essential resource you need to thrive in today’s training landscape.
In this step-by-step guide, renowned learning technologist Pooja Jaisingh shares how she evaluates, adopts, and integrates new technology solutions. Using real-world examples from leading companies and insights from more than 30 industry leaders, Jaisingh demonstrates how to move from exploration to full integration of new technology, while keeping ethics, privacy, and inclusivity at the forefront.
The Learning Technology Playbook is packed with:
<ul>
<li>Actionable strategies to prepare your organization for the next big leaps in learning</li>
</ul>
<ul>
<li>Reflection prompts to enhance your understanding of key concepts</li>
<li>Practical templates, checklists, audits, and planning worksheets to help you create future-ready content for tomorrow’s workplace</li>
<li>A glossary of tech jargon for easy reference</li>
</ul>
This book empowers instructional designers, trainers, and consultants to become savvy technology strategists by learning to optimize workflows, future-proof learning initiatives, and champion innovation. Whether you’re just beginning your journey or advancing as an L&amp;D leader, Jaisingh will inspire you to harness learning technology as a force for growth and success in your organization—and to claim your seat at the table by leading technology adoption responsibly and purposefully.

Real-World Methods to Evaluate, Pilot, and Scale L&d Tech

The Learning Technology Playbook

Futureproof your creativity by developing the intelligence machines cannot replicate Exotic Thinking: How to Stay Brilliant in the Age of AI introduces exotic intelligence, a framework that uses the strange, peripheral, and foreign as systematic cognitive technologies to preserve the human creative edge. Sarah DaVanzo, Chief Innovation Officer at Porter Novelli and the world's first certified curiosity coach, whose methodologies have collectively generated over one billion dollars in revenue, delivers a blueprint for the next industrial revolution. Exotic Thinking presents the actionable E.X.P.L.O.R.A.T.I.O.N. technique alongside exotic training drills that help professionals and teams develop fusion skills and transform incongruous connections into breakthrough innovations. Drawing on methods from Hermeticism and alchemy to engineer systematic serendipity, DaVanzo blends Extended Intelligence with deliberate anomalous inputs to produce results that optimization alone cannot achieve. Readers will also find: <ul> <li>A radical framework for exotic intelligence that systematically leverages the unfamiliar, peripheral, and foreign to spark breakthrough creative thinking</li> <li>Practical exotic training drills designed for professionals and teams seeking to develop fusion skills that machines cannot replicate</li> <li>Methods drawn from mysticism, myth, and alchemy that deliberately engineer anomalous inputs and systematic serendipity into the innovation process</li> <li>Real-world case studies, including a TIME Magazine Innovation of the Year, demonstrating how exotic intelligence produces measurable commercial results</li> <li>Strategies for blending AI-powered Extended Intelligence with uniquely human creativity to futureproof your professional value and competitive advantage</li> </ul> Exotic Thinking serves business leaders, innovators, and Fortune 500 professionals seeking to maintain their creative relevance as AI reshapes every industry. By providing structured techniques that cultivate uniquely human cognitive capabilities, this book equips readers to generate the novel, incongruous ideas that algorithms cannot produce through optimization alone.

How to Stay Brilliant in the Age of AI

Exotic Thinking

Deliver better hiring outcomes by combining AI-powered recruiting with trusted human connection. High-Tech High-Touch Recruiting is a guide for mid-career recruiters, talent acquisition professionals and HR managers who must attract, hire and retain high-calibre talent in an AI-accelerated hiring market. Written by global recruiting expert Barbara Bruno, this updated edition shows how to integrate advanced recruiting technologies with high-touch relationship-building skills to reduce early attrition, strengthen alignment and improve long-term placement success. Combining modern AI-enabled recruiting tools with a consultative, candidate-first approach, the book equips recruiters to move beyond transactional hiring and operate as trusted advisors and strategic partners to clients and candidates alike. You'll learn how to: - Combine AI recruiting tools with high-touch relationship building - Shift from transactional recruiting to trusted advisor status - Improve alignment to reduce early attrition and mis-hires - Use interview intelligence and predictive search effectively - Build candidate trust, negotiate confidently and retain top talent With practical frameworks and real-world examples, High-Tech High-Touch Recruiting helps recruiters deliver stronger hiring outcomes, increase client confidence and build lasting talent relationships in a rapidly evolving recruitment landscape. Themes include:AI recruiting, talent acquisition strategy, consultative recruiting, candidate experience, recruiter productivity, hiring technology

How to Attract and Retain the Best Talent By Improving the Candidate Experience

High-Tech High-Touch Recruiting

Every year, American organizations spend $365 billion on workplace conflict. Most of it is completely preventable. The typical organization treats conflict like a building fire — wait until something's burning, then scramble to put it out. The result is lost productivity, damaged relationships, legal exposure, leadership burnout, and a revolving door of talent that never seems to stop spinning.There's a better way.In Conflict-Ready, the experts at the High Conflict Institute — who have trained thousands of leaders across corporations, small businesses, government agencies, and nonprofits — reveal why reactive conflict management is a losing game, and what it looks like to build an organization that's prepared before the first spark flies.This isn't about eliminating conflict. It's about baking a smarter, more proactive approach directly into your culture, your systems, and your leadership — so that when high conflict personalities, charged situations, and difficult dynamics inevitably show up, your organization knows exactly what to do.You'll learn how to recognize the patterns that escalate conflict before they explode, develop the organizational habits and structures that defuse tension early, equip your managers and HR teams with the skills of the most conflict-competent leaders, and shift your entire organization from firefighting mode to conflict-ready.The organizations winning today aren't the ones that avoid conflict. They're the ones that are ready for it.

Prevent Costly Conflict. Reduce Risk. Protect the Bottom Line

Conflict-Ready

The first analysis of how AI, robotics, and genetic engineering converge to reshape civilization Most analyses of technological disruption examine AI, robotics, or genetic engineering in isolation. A Perfect World: The Unintended Consequences of the AI, Robotics and Biotech Revolution is the first work to analyze their inevitable convergence and the societal consequences it creates. William Nobrega, a Deloitte alumnus and Army Special Forces veteran who advises Fortune 500 companies on disruption strategies, introduces what he calls the "holy trinity of disruption." Drawing on extensive research, expert interviews, and historical analysis spanning 50,000 years of human development, A Perfect World examines where these three technologies stand today and where expert consensus places them in fifteen years. Nobrega applies basic economic principles to reveal how their interaction effects will create impacts far exceeding what each technology produces independently, potentially yielding a bifurcated world. Readers will also find: <ul> <li>A framework for understanding how AI, robotics, and genetic engineering convergence will reshape industries and global labor markets</li> <li>Analysis of how genetic engineering may enable designed physical characteristics, disease elimination, and IQ augmentation within the coming decades</li> <li>Exploration of both utopian and dystopian outcomes grounded in military, corporate consulting, and academic research perspectives</li> <li>Historical parallels including examination of modern connections to Orwell's 1984 and the origins of human communication</li> <li>Analytical tools for business leaders and policymakers navigating what robotic labor replacement means for low-skilled workforces globally</li> </ul> Written for business leaders, policymakers, and informed citizens seeking to understand how the convergence of AI, robotics, and genetic engineering will transform their industries and society, A Perfect World provides the frameworks and analytical tools necessary to navigate the most consequential technological transformation in human history.

The Unintended Consequences of the AI, Robotics and Biotech Revolution

A Perfect World

Commanding Complexity

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