Call Center Continuity Planning
A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican
Dezember 1998, ca. 442 Seiten, Englisch
Taylor and Francis
978-0-8493-9982-4
Taylor and Francis
978-0-8493-9982-4