Masterarbeit aus dem Jahr 2022 im Fachbereich BWL - Unternehmensführung, Management, Organisation, , Sprache: Deutsch, Abstract: The focus of this study is to examine the current budgeting and budgetary control systems in an ICT Service to identify new strategies that could be introduced into the framework to position the organisation for greater business performance and productivity. Budgets are developed for diverse functions and activities in firms. They are designed to provide a basis for staff assessment, corporate growth, system effectiveness and efficiency for resources deployment in the best possible way to gain revenue, profit and brand advantages. Some budgets are formed by management and passed down to the employees, while another leadership involves some or all employees in budget planning and development to drive ownership and responsibility. Both approaches are productive, with more scholars favouring the bottom-up approach. This study will test the type of budgeting process at the ICT Service and the employees’ views on the process. If required, it will also focus on tweaking the structure to boost employee commitment and company performance.