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Springer Nature Proceedings excluding Computer Science

José C. Matos

Paulo B. Lourenço

Daniel V. Oliveira

Jorge Branco

Dirk Proske

Rui A. Silva

Hélder S. Sousa

18th International Probabilistic Workshop

IPW 2020

Human-Centered Automation (HCA) is becoming indispensable for organizations seeking to implement AI-driven systems, robotic process automation, and other advanced tools while keeping human needs at the core. Despite the widespread adoption of automation, many initiatives fall short due to a lack of alignment between technical capabilities and real-world user and organizational needs.This book unites insights from cognitive science, software engineering, business strategy, and human factors that view automation as something that works for people and not just systems. This book provides the tools and strategies to ensure efforts with automation succeed with people at the center. It takes readers through the entire HCA lifecycle; from process discovery and planning to system design, testing, and long-term oversight. With easy-to-understand frameworks and real-world examples across sectors, including healthcare, finance, and manufacturing, readers will gain tools to assess risk, define measurable outcomes, involve stakeholders, and build automation that is trustworthy, explainable, and effective. It offers the methodologies needed to drive meaningful, lasting impact through automation.Human-Centered Automation is essential for ergonomics and human factors professionals, researchers, and organizational leaders involved in designing or managing automation initiatives. Its appeal extends to professionals in AI and machine learning, UX design, process engineering, business operations, and policy development.

Human-Centered Automation

Companies across all industries face daily operational challenges that impact their competitiveness. Industrial Engineering offers dynamic solutions through diverse concepts, methods, and tools designed to solve problems, streamline processes, and improve quality across sectors. This handbook presents current industrial engineering knowledge organized into six key sections: Fundamentals of Industrial Engineering, Supply Chain and Logistics Management, Quality Management Systems, Operational Excellence and Continuous Improvement, Advanced Technologies and Digitalization, and Sustainability and Environmental Considerations.Handbook of Industrial Engineering: Concepts, Tools, Case Studies, and Applications discusses a range of quality control methods and tools, highlighting their advantages and disadvantages and outlining the steps for successful implementation. It also covers the impact of logistics methods and tools on improving performance. In addition, it explores ergonomics methods and tools, covering both physical and cognitive aspects, and showcases their benefits and drawbacks through real-world case studies. The handbook also presents lean manufacturing techniques such as Six Sigma and Industry 4.0, offering a focus on their methodologies and tools.This comprehensive handbook is tailored for practicing engineers, students, and consultants engaged in the field of Industrial Engineering, with a focus on quality, logistics, ergonomics, lean manufacturing, product design, and supply chain concepts, tools, case studies, and applications.

Concepts, Tools, Case Studies, and Applications

Handbook of Industrial Engineering

Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application

This book continues the discussion on corporate governance, sustainability, and information systems related to the aviation sector from Volume I. The book explores airline management as a key factor in sustainability in the aviation sector through a number of case studies from Europe, Australia and Asia. It also delves into the effects of artificial intelligence on the aviation industry as a whole, and more specifically, its role in optimizing the customer experience and mitigating risks.
The book would be a valuable read for airline industry professionals, academics, students and those interested in the future of aviation.

This book continues the discussion on corporate governance, sustainability, and information systems related to the aviation sector from Volume I. The book explores airline management as a key factor in sustainability in the aviation sector through a number of case studies from Europe, Australia and Asia. It also delves into the effects of artificial intelligence on the aviation industry as a whole, and more specifically, its role in optimizing the customer experience and mitigating risks.The book would be a valuable read for airline industry professionals, academics, students and those interested in the future of aviation.

Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II

Managing Quality, 7th Edition, is a comprehensive and updated resource for mastering quality management in business. This new edition introduces timely coverage of organisational resilience, sustainability, risk management, agile development, and digital advances.This book equips readers with the latest tools, techniques, and systems to ensure and sustain quality standards and practices in a rapidly evolving global market. It combines insights on strategic process improvement, operational excellence, and digital technologies, while offering new perspectives on resilience, risk management, and agile methodologies. With restructured material and updated terminology, it provides a clear and practical framework for understanding and implementing quality management principles effectively. Real-world case studies, problem-solving exercises, and examples from both large organisations and smaller medium enterprises (SMEs) ensure that readers can apply these concepts in diverse contexts, making it a valuable resource for both academic study and professional practice.This book is ideal for professionals in operations, project management ,and supply chain management, as well as students in business, applied science, and engineering disciplines.The book is supported by online materials including exercises, questions, case studies, PowerPoint slides, as an instructor's manual. These tools provide a blended learning experience, making it an invaluable resource and support for educators, students, and professionals alike.

An Essential Guide and Resource Gateway

Managing Quality

<div>This book examines the structural asymmetries embedded in contemporary consumer credit systems. Trust—essential to economic exchange—is increasingly withheld from borrowers while demanded of them. Lenders operate with minimal visibility or accountability; borrowers must navigate opaque infrastructures, absorb unilateral judgments, and bear the consequences of exclusion.</div>
<div>&nbsp;</div>
<div>Over the past two decades, credit markets have expanded through algorithmic risk assessment and automated decision-making. Yet the cost of evaluating ‘creditworthiness’—and the entrenchment of risk-based pricing—has deepened exclusion for those experiencing financial difficulty. Surveillance-based scoring systems discipline borrower behaviour, obscure hardship, and produce reputational harm that reverberates across households and public institutions.</div>
<div>&nbsp;</div>
<div>At the centre of the book is the Trust Intelligent framework: a seven-domain model for diagnosing and redesigning trust–power configurations in credit relationships. It operationalises trust to reduce systemic risk, improve decision accuracy, and restore borrower agency. Grounded in empirical evidence, the framework supports practical reforms—integrating contextual data into credit files, rendering lender conduct visible, and establishing multistakeholder oversight of algorithmic systems.</div>
<div>&nbsp;</div>
<div>Rather than accepting the trajectory of deeper data extraction and one-sided surveillance, the book proposes a reciprocal model of information exchange—one that improves outcomes and embeds mutual accountability. It offers a blueprint for reform that is both conceptually rigorous and institutionally actionable.</div>
<div>&nbsp;
<this is="" a="" book="" for="" those="" who="" design,="" regulate,="" and="" critique="" credit="" systems:="" lenders,="" reference="" agencies,="" financial="" regulators,="" consumer="" advocates,="" scholars="" of="" trust,="" governance,="" institutional="" design.="" drawing="" on="" economics,="" sociology,="" political="" science,="" organisational="" studies,="" it="" presents="" multidisciplinary="" account="" how="" trust="" can="" be="" rebuilt&mdash;within="" beyond="" credit.<="" div="">
<div>
Damon Gibbons is the founder and Chief Executive of the Centre for Responsible Credit, a UK charity working to reform credit markets and improve support for people in debt. He is the author of Britain’s Personal Debt Crisis (2014) and has been at the fore of national and international campaigns on credit, debt, and financial exclusion for over two decades. With more than thirty years’ experience designing and commissioning services for disadvantaged communities, Damon’s advocacy has helped secure landmark caps on payday lending (2015) and rent-to-own credit (2019). With an academic background in Economics, Politics, and Public Policy, he continues to lead research and innovation at the intersection of trust, governance, and financial justice.
</div>
</this></div>

This book examines the structural asymmetries embedded in contemporary consumer credit systems. Trust—essential to economic exchange—is increasingly withheld from borrowers while demanded of them. Lenders operate with minimal visibility or accountability; borrowers must navigate opaque infrastructures, absorb unilateral judgments, and bear the consequences of exclusion.
&nbsp;
Over the past two decades, credit markets have expanded through algorithmic risk assessment and automated decision-making. Yet the cost of evaluating ‘creditworthiness’—and the entrenchment of risk-based pricing—has deepened exclusion for those experiencing financial difficulty. Surveillance-based scoring systems discipline borrower behaviour, obscure hardship, and produce reputational harm that reverberates across households and public institutions.
&nbsp;
At the centre of the book is the Trust Intelligent framework: a seven-domain model for diagnosing and redesigning trust–power configurations in credit relationships. It operationalises trust to reduce systemic risk, improve decision accuracy, and restore borrower agency. Grounded in empirical evidence, the framework supports practical reforms—integrating contextual data into credit files, rendering lender conduct visible, and establishing multistakeholder oversight of algorithmic systems.
&nbsp;
Rather than accepting the trajectory of deeper data extraction and one-sided surveillance, the book proposes a reciprocal model of information exchange—one that improves outcomes and embeds mutual accountability. It offers a blueprint for reform that is both conceptually rigorous and institutionally actionable.
&nbsp;
This is a book for those who design, regulate, and critique credit systems: lenders, credit reference agencies, financial regulators, consumer advocates, and scholars of trust, governance, and institutional design. Drawing on economics, sociology, political science, and organisational studies, it presents a multidisciplinary account of how trust can be rebuilt—within and beyond consumer credit.

Rethinking Creditworthiness in the Data‑Driven Age

Trust and Power in Consumer Credit Relationships

Resilience is a journey that shapes how we navigate challenges and grow through adversity. The "Resilient Mindset: Engineering Strength Through Systems Thinking" draws from the author's experiences in academic research, industry practice, and personal growth to explore resilience as a practical and transformative human process. By connecting the science of resilience with real-world challenges, this book offers a perspective on how individuals and systems alike can thrive under pressure and uncertainty. This book delivers tools and insights designed to help individuals thrive in an ever-changing world. Readers will discover academic insights, practical tools, and lived experiences that illuminate resilience as both a mindset and a skill. Each chapter provides actionable strategies to enhance mental clarity, emotional adaptability, and long-term growth, supported by real-world examples and reflective exercises. It features examples of recovering from setbacks, adapting to changes, and sustaining progress in the face of uncertainty, through which it offers a clear and empowering path to building confidence and strength. Readers will learn how to navigate changes to the system and how they can stay resolute as processes and personnel change. This book is for anyone seeking to grow through life's challenges, including human factors, professionals, health and safety personnel, human resource employees, and business and management practitioners.

Engineering Strength Through Systems Thinking

The Resilient Mindset

Skizzieren macht Freude und ermöglicht es, Konzepte einfach und effizient zu visualisieren. Dieses Lehr- und Praxisbuch richtet sich an alle, die technisches Skizzieren als vielseitiges Werkzeug nutzen möchten – im Unterricht, Studium, Beruf oder aus Interesse am Zeichnen. Es unterstützt sowohl Einsteigende als auch Fortgeschrittene dabei, Gedanken sichtbar zu machen, räumlich zu denken und Ideen klar zu kommunizieren. Durch die Verbindung von Denken, Tun und Sehen wird zugleich die Kreativität gefördert. Tipps und Hintergrundwissen werden anhand zahlreicher Beispiele, Übungen und Illustrationen vermittelt. Dabei wird das Skizzieren flexibel angewendet, von einfachen Freihandskizzen über schattierte Präsentationsskizzen bis zur perspektivischen Konstruktion. Durch die vielseitige Nutzung verschiedener Darstellungsformen dient das Buch auch als Nachschlagewerk für viele Situationen. Die überarbeitete Auflage erweitert die theoretischen Grundlagen und ergänzt Praxisbeispiele aus Design, Mobilität, Architektur, Innenarchitektur sowie Technik und anderen Disziplinen.

Skizzieren macht Freude und ermöglicht es, Konzepte einfach und effizient zu visualisieren. Dieses Lehr- und Praxisbuch richtet sich an alle, die technisches Skizzieren als vielseitiges Werkzeug nutzen möchten – im Unterricht, Studium, Beruf oder aus Interesse am Zeichnen. Es unterstützt sowohl Einsteigende als auch Fortgeschrittene dabei, Gedanken sichtbar zu machen, räumlich zu denken und Ideen klar zu kommunizieren. Durch die Verbindung von Denken, Tun und Sehen wird zugleich die Kreativität gefördert. Tipps und Hintergrundwissen werden anhand zahlreicher Beispiele, Übungen und Illustrationen vermittelt. Dabei wird das Skizzieren flexibel angewendet, von einfachen Freihandskizzen über schattierte Präsentationsskizzen bis zur perspektivischen Konstruktion. Durch die vielseitige Nutzung verschiedener Darstellungsformen dient das Buch auch als Nachschlagewerk für viele Situationen. Die überarbeitete Auflage erweitert die theoretischen Grundlagen und ergänzt Praxisbeispiele aus Design, Mobilität, Architektur, Innenarchitektur sowie Technik und anderen Disziplinen.

Eine Einführung in Theorie und Praxis

Technisches Skizzieren für alle

The right business model is essential for success in a fast-moving and interconnected world, and it starts with concept development.This is the in-depth manual to building and executing strategy amidst complex external and internal driving forces. Building on the foundation of his first book, international business leader and consultant Staffan Hedén clarifies and expands his unique business model framework, showing how to create, build, and retain value while strengthening relationships with all stakeholders. The book offers important insights on navigating a tumultuous sociopolitical and economic environment, dealing with issues such as regional conflicts, cyber risk, climate change, and AI and other technological developments. Introducing the tools SETAI and SOAP, it presents a detailed roadmap for alternative paths for product and service development, recognizing the need for global organizations to constantly map new customer groups, find new ways to sell and price their products, and set up new collaborations.This thought-provoking book is an ideal resource for owners, board members, and managers at medium to large companies, as well as MBA and advanced business students.

Business Model Innovation Roadmap

The Company Soul

Why do some people thrive under uncertainty while others freeze? Why do organizations consistently misjudge their best decision-makers?

Risk Efficacy presents a groundbreaking framework for measuring decision-making quality independent of outcomes. Drawing on research from cognitive science, organizational psychology, and high-stakes domains including trauma medicine, trading, and professional motorsport, this book reveals why traditional performance metrics systematically misread the people organizations most need.

The Risk Efficacy framework evaluates decision-making across four dimensions: Calibration (alignment between confidence and accuracy), Informed Navigation (quality of information gathering and synthesis), Resilience (capacity for adaptation and recovery), and Outcome Achievement (results in context of process quality).

Through case studies ranging from the D-Day invasion to Chilean mining rescues, Wu demonstrates how measurement systems optimized for stable environments fail catastrophically in volatile ones-and how this creates systematic bias against adaptive thinkers, particularly women and cross-domain experts whose decision-making styles don't match traditional leadership stereotypes.

This book is essential reading for leaders building teams for uncertain futures, HR professionals designing assessment systems, individuals seeking to understand and demonstrate their decision-making strengths, and anyone navigating a world where intelligent adaptation is as critical as good planning.

Risk Efficacy is infrastructure for a new way of measuring what matters.

How to Measure Decision Making in an Age of Uncertainty

Risk Efficacy

This book is intended to help people newly involved in the development of workplace safety and health programs to understand principles and concepts that can help them roll out what is often referred to as a "safety program." It introduces the safety and health landscape in simple terms and provides a framework for common program start-up or program improvement action steps. Providing small and medium-sized enterprises (SMEs) with a primer on how to think about and go about creating a safety program, this book presents a higher-level overview, framework models and suggestions, resource information, and shares concepts that can help readers not only meet regulatory requirements but also provide true value to the organization. Safety consultant Greg G. Zigulis presents readers with an accessible overview of the types of things that should be known and considered in order to create and run an effective and sustainable health and safety program. Written for a broad professional readership, this book will be invaluable for all SME businesspersons and practitioners who need a seasoned expert to provide an understandable introduction to safety programs, whatever their situation. It's particularly relevant to start-ups and people given responsibility for workplace safety without a background in this area.

Setting Them Up and Making Them Work Effectively

Health and Safety Programs in Small and Medium-sized Businesses

How can leaders ensure business continuity plans deliver proven results under real-world pressures?

Practical Business Continuity Exercises is a strategic guide for business continuity leaders and managers who need tools to test their organization's resilience to disruption. From cyberattacks and IT failures to supply chain breakdowns and geopolitical crises, this book shows how to design exercises that protect operations, safeguard reputation and secure long-term stability.

Written by Charlie Maclean-Bristol, it provides a guidance for developing exercises that align with global standards including ISO 22301:2019 and ISO 22398:2013. Through expert insight, it equips leaders to stress-test their organization's business continuity plans, measure performance and ensure ROI on resilience investments.

You'll learn how to:
- Select the most effective exercise to match organizational priorities
- Strengthen leadership decision making in simulated high-pressure scenarios
- Embed risk governance and compliance into continuity strategies
- Measure outcomes and sustain resilience with clear, data-led metrics

Featuring real-world examples and practical tools, Practical Business Continuity Exercises enables leaders to anticipate disruption, maintain stakeholder confidence and deliver lasting organizational resilience.

Themes include: business continuity exercises, resilience strategy, risk management, ROI in continuity planning

18th International Probabilistic Workshop

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