Understanding and Enhancing Employee Experience

This book provides a comprehensive, human-centric guide to understanding and enhancing the employee experience (EX) as a vital ecosystem for modern business success. By shifting the focus from isolated perks to a holistic, multidimensional approach, it explores how the entire employee journey—from recruitment and onboarding to retention and post-employment—can be designed to drive superior productivity, engagement, and organisational performance. The text begins by tracing the historical evolution of work and conceptualising EX as a cumulative journey rather than a series of static events. Subsequent chapters detail a five-stage employment life cycle, examining how critical touchpoints in physical, technological, and cultural environments shape an individual's commitment. Further sections explore the importance of leadership, measuring the "reality gap" between employer and employee expectations, and implementing strategies that treat employees as internal customers to gain a competitive advantage. The book will be of great interest to scholars and students of HRM, organisations and operations management.

Okechukwu Ethelbert Amah is a Professor of Organisational Behaviour and a faculty member of Lagos Business School, Pan Atlantic University, Nigeria. He also serves as the school's Research Director and represents the school on the board of the Institute for Work and Family Integration in Nigeria. He studied business administration and petroleum engineering. He has published widely in books and journals. 

Marvel Ogah is a Senior Lecturer at Lagos Business School, Pan-Atlantic University, Nigeria, where he teaches Operations and Supply Chain Management across MBA and executive programmes. With over two decades of industry experience in operational leadership, he specialises in driving efficiency, operational excellence, and performance improvement in complex environments. His work integrates academic insight with practical application, particularly within developing economy contexts.