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Ng J: TURBOCHARGE YOUR T.E.A.M.:
BRIDGING GENERATIONAL GAPS

TURBOCHARGE YOUR T.E.A.M.: BRIDGING GENERATIONAL GAPS

Advising CEOs for decades and having served as BCG's CEO for nine years, Rich Lesser spent a career in the rooms where high-stakes business decisions get made. In The Six-in-One CEO, he invites you into those rooms as he defines the six roles a modern CEO must play, and what it takes to play them well.The CEO's job has changed more in this decade than at any point in modern business history. Shocks arrive faster and overlap. AI is permeating every corner of the enterprise. Trust is harder to build and easier to lose. Geopolitics are upending business as usual. Employees are facing a new host of stressors. Today's leaders must navigate all this while delivering growth and building organizations for the long term.To explore these challenges, Lesser, now BCG's Global Chair, had candid conversations with more than two dozen leading CEOs, including Arvind Krishna of IBM, Carol Tomé of UPS, Christophe Fouquet of ASML, Doug McMillon of Walmart, Maria Black of ADP, Nicolas Hieronimus of L'Oréal, and Young Liu of Foxconn.Their stories, BCG's insights, and Lesser's own experience converge on six roles CEOs must now embrace: chief vitality officer, chief learning officer, chief statesman, chief resilience officer, chief trust officer, and chief well-being officer.Avoiding the checklists and playbooks often found in traditional business books, Lesser closes each chapter with personal memos to CEOs offering practical advice on navigating the six roles based on real-world examples. He also offers his take on the critical leadership traits that CEOs often underestimate, along with his holistic view on legacy.Reflective about what leadership has always required and exacting about what this era now demands, The Six-in-One CEO is grounded in real decisions rather than theory, written by a leader who has done the job, and leveraging BCG's vast experience. It's essential reading for CEOs, senior executives, rising leaders, and anyone responsible for guiding organizations in this extraordinary period of change.

Redefining Leadership for a High-Speed, High-Stakes World

The Six-in-One CEO

Reimagining leadership as an aesthetic and human practice, this book offers a new perspective inspired by the performing arts and suggests innovative ways to navigate complexity, uncertainty, and relational dynamics in organizations.This book introduces a fresh conceptual framework for leadership, emphasizing relationships, timing, and shared meaning over traditional control models. Readers will gain practical insights into collective leadership, aesthetic judgment, and embodied presence, along with a legitimate language for addressing emotions, uncertainty, and ethical dilemmas. Reinforcing its strong conceptual framework with reflection questions and challenging exercises, the book equips leaders to shape processes, foster collaboration, and make nuanced decisions in challenging environments.A thought-provoking resource for anyone seeking a more human, reflective, and precise approach to leadership, this book is ideal for leaders and consultants in complex organizational contexts, as well as for advanced students of leadership and organizational development.

What Leaders Can Learn from the Performing Arts

Leadership as Art

Every morning, Craig Wahl walks his dog Winston through quiet, tree-lined streets, and every morning, Winston stops, sniffs, backtracks, and finds his own way forward. It is not a straight line. Neither is leadership.The Walk: Leadership When There Is No Finish Line delivers the unpolished truth: Leadership is an endless, messy, and grueling walk where clarity runs out and pressure stays high. Drawing on his own experience navigating bankruptcies and IP lawsuits and scaling a team from eight to nearly three hundred employees, Wahl maps the terrain leaders actually walk: trust rebuilt daily, accountability nobody wants to own, and the quiet endurance required to keep showing up.The Walk bypasses academic theory to address what most leadership guides skip: toxicity without villains, high-performer alignment, and the discomfort of leading outside the room. Through practical tools like the "Failure Audit" and the "Toxicity Response Ladder," executives learn to turn reflection into action."Leadership doesn’t break people because they don’t care enough. It breaks them because they care deeply and no one prepared them for the cost of that care."When corporate doors chain shut and proximity no longer guarantees alignment, only one question remains: What will a leader be remembered for? Step onto the pavement and discover how to keep walking.

Leadership When There Is No Finish Line

The Walk

In a world where strategy can be copied and technology is increasingly accessible; culture has become one of the few remaining sources of competitive advantage. This means that senior HR and business professionals can no longer afford to leave culture to chance so need a credible, practical way to design it on purpose and refine it at speed. This book shows them how. Written specifically for these senior practitioners, this book shows how to do a cultural diagnosis so that HR and OD professionals can assess existing systems and processes as well as company values and employee behaviours. They are then equipped to identify cultural priorities and assess where efforts are best focused. This includes examining the organization's operating model, work design and recognition systems. With expert discussion of the importance of employee communication, employee engagement and belonging as well as the difference that purpose and trust at work make to company performance, this is essential reading for all those needing to design a company culture that will support performance improvement for individual employees and the business as a whole. Most importantly, this book shows how to constantly refine company culture at speed so that it can be a key driver of sustainable performance improvement. Packed with tools, templates and frameworks, this guide is an essential playbook for all senior HR and OD practitioners as well as business leaders responsible for company culture.

A Practical Guide for High-Performing Organizations

Culture by Design

Most leaders think trust is an outcome of success. The best leaders know it is the driver.In an era defined by rapid change and AI disruption, organizations face a paradox: While AI and advanced tools promise unprecedented capability, the foundation needed to unlock that potential--trust--is eroding. Employees question the systems they are asked to use, customers doubt the brands they once relied on, and leaders struggle to keep pace with shifting expectations. As trust declines, so does the ability to innovate, adapt, and grow.In The Trust Advantage, Deloitte Consulting LLP principal Ashley Reichheld offers a timely and practical guide to rebuilding trust as a strategic asset. Drawing on years of research and the proprietary TrustID system she developed, Reichheld shows how trust can be measured, managed, predicted, and deliberately strengthened across your teams, customers, and partners. The book reframes trust not as an outcome but as the underlying operating system that drives performance and long-term value.Through rich case studies, essential insights, and real-world examples, Reichheld illustrates how organizations across industries have used trust to accelerate adoption of new technologies, deepen customer loyalty, and create resilient, high-performing cultures. She breaks down the components of trust into actionable levers, equipping leaders with tools to diagnose trust gaps and embed trust-building practices into everyday decisions. From navigating AI-driven change to aligning stakeholder expectations, the book reveals how trust can reduce friction and unlock momentum.At once insightful and practical, The Trust Advantage shows that in a world of constant disruption, trust is not a byproduct of success--it is the engine of it. Leaders who build it with intention will create the strongest, most enduring advantage of all.

What Really Drives Performance in the Age of AI

The Trust Advantage

How AI is transforming consulting and professional services, plus a new model for the future.Artificial intelligence has disrupted the world of expertise. Work that once required teams of highly trained professionals--research, analysis, modeling, and drafting--can now be completed in seconds. For consulting firms, law firms, accounting practices, and other professional-service organizations, the implications are profound. The very activities that have long generated revenue, developed talent, and sustained competitive advantage are rapidly being transformed. How do firms built on human expertise create value in a world where machines can now think alongside us?In The Future of Expertise, innovation expert David Duncan offers a compelling answer. Drawing on more than two decades of experience at McKinsey, at Clayton Christensen's advisory firm, and on the front lines of AI-enabled consulting, Duncan argues that the basic structure of professional-service firms must be reinvented. He introduces a new model for the AI era: a leaner, more agile "obelisk" structure that replaces the traditional professional-services pyramid with smaller, highly skilled teams augmented by AI.Through real-world examples from consulting, law, accounting, and corporate strategy, Duncan shows how AI is reshaping everything from client expectations to firm economics and profitability to talent development and leadership. He examines why the apprenticeship model that was used to train generations of professionals is breaking down, how firms can rethink careers and capability building, and what new forms of value clients will demand as routine expertise becomes automated.Provocative and deeply insightful yet practical, The Future of Expertise is an essential guide for leaders navigating the next era of knowledge work.

AI and the Reinvention of Professional Services

The Future of Expertise

HBR Emotional Intelligence Series

Change is inevitable. How you deal with it is under your control.Change is rarely a one-time event. At any point, you may face a shakeup at work, a life transition, a sudden loss, a new opportunity, or any number of other disruptions to the norm. Change can be fast and unpredictable, and when you're dealing with it repeatedly, the emotional toll can be high.This book will help you navigate change more confidently. You'll learn how to approach new situations with an open mind, build the strength to work through change, and ultimately develop the resilience you need before the unexpected occurs. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Change Resilience (HBR Emotional Intelligence Series)

An indispensable guide to dealing with disasters from one of today's foremost thinkers in crisis management, now updated with a new afterword "In a world marred by preventable miscalculation, Juliette Kayyem's The Devil Never Sleeps provides a playbook for making it out alive." -The New Yorker The future may be unpredictable, but nowadays, disasters are not. We live in a time of consistent catastrophe, where things more often go wrong than right. So why do we still fumble when crisis strikes? In The Devil Never Sleeps, Juliette Kayyem outlines a radical new way to prepare for disasters. Traditional principles of crisis management, focused on preventing disasters, are no longer viable. We need a forward-thinking approach that allows us to respond, recover, and build more resilience when crisis occurs. Drawing on her experience in national security and assessing real-life examples-from natural disasters like the California wildfires to human-made ones like airplane collisions-Kayyem identifies common lessons that can be implemented now to limit harm in the future. The Devil Never Sleeps is an essential guide for developing strategies that actually work in the face of perpetual catastrophe.

Learning to Live in an Age of Disasters

The Devil Never Sleeps

Re-humanizing transformations in the AI era

Emotional Intelligence Power

Are you ready to lead your team?Creating effective teams is pivotal for business success, yet it's a daunting task for many leaders. This toolkit focuses on the first 100 days of novice team leaders, offering practical guidance to lay strong foundations, navigate challenges, and adapt in today's dynamic environment. It emphasizes quick learning and adaptation for success.Andy Fryer and Anna Inama are seasoned business leaders and accomplished executive and team coaches. With over three decades of experience, they accompany you on your journey, combining practical leadership insights with a deep understanding of team dynamics so you can step into the world of team leadership with confidence.

A practical guide for new team leaders

Starting Fast

HBR Handbooks

The one primer you need to create, capture, and realize value in today's volatile and uncertain environment.No matter what business you are in, strategy plays a critical purpose and role in your company's success. But most leaders struggle to effectively define, let alone implement, a great "strategy." By ignoring essential elements in the process, they lead their companies toward confusion, misalignment, and underperformance.The HBR Strategy Handbook presents a new way to think about strategy that goes beyond simply identifying competitive advantage. Harvard Business School professor and strategy expert David J. Collis introduces the complete strategy landscape, a framework and process for making carefully coordinated choices that together ensure strategy is clear and actionable. He describes how to identify the most promising opportunities to pursue, forge a business model that maximizes value creation, craft a sustainable competitive position, and design an operating model to realize value over the long term. Building on decades' worth of work in the area, Collis offers detailed examples, tools, and reflection questions to help executives establish the best approach for their companies.Whether you're a CEO or a senior leader, or aspire to be one, the advice in this book will help you set your objective, define your scope, and execute for greatest impact.HBR Handbooks provide ambitious professionals with the frameworks, advice, and tools they need to excel in their careers. With step-by-step guidance, time-honed best practices, and real-life stories, each comprehensive volume helps you to stand out from the pack--whatever your role.

Everything You Need to Create and Execute a Winning Strategy

The Harvard Business Review Strategy Handbook

Passionately Transforming Management

"What an interesting agenda for this meeting." "Sustainability is a priority for our company." "We care deeply about our customers." Let's face it: We all lie. Sometimes to save face, to get out of a scrape or to protect someone's feelings, and sometimes for more malicious reasons. Generally, however, we only expect people to lie under certain circumstances, and we expect our professional environments to be beacons of truthful and honest behaviour. Deceit, untruth and disinformation have become part and parcel of the everyday political agenda. World leaders and business magnates unabashedly lie and peddle misinformation, from climate change denialism to anti-vaccine propaganda. In Passionately Transforming Management with Lies, Professor Johan Alvehus recognizes that such things are not only going on at the grand political stage - instead arguing that the utility of lies, deception and manipulation can provide key lessons for anyone interested in leadership. The author delves into differing philosophical perspectives on the morality of lying, before examining the various ways in which falsehoods find their way into our modern workplaces. Ultimately, we must begin re-assessing our professional hierarchies with a new clarity by rejecting the notion of a leader as a morally superior concept automatically deserving of adulation. We need to recognize that lies and manipulation are fundamental elements of accomplishing things in organizations. Even before working life starts, its truthfulness is dubious - who doesn't polish their CV to give a better impression? Bypassing formal structures, ensuring certain people are left out of decision processes, spreading non-factual 'visions' and lying to keep one's position safe are all essential for the accomplished manager. Passionately Transforming Management with Lying provides students, scholars and managers with a concise and provocative guide to identifying, utilising and manipulating bullshit culture.

Passionately Transforming Management with Lies

TURBOCHARGE YOUR T.E.A.M.: BRIDGING GENERATIONAL GAPS

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