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Levitt L: The Second Meeting

The Second Meeting

Everyone who wants a fulfilling career needs a mentor -- someone who has seen it all before, someone who can share hard-won experiences and teach valuable lessons. In this expanded and enhanced version of his best-selling book, Monday Morning Leadership, David Cottrell packs all of the wisdom of his wide-ranging business experience into this inspirational story. Cottrell introduces us to Jeff, a successful corporate manager who has hit a major wall. Jeff has been leading his team, quarter after quarter, to great sales and better profits for several years -- until now. The tricks that used to work wonders have lost their magic; Jeff is in a slump and is at a loss to find his way out of it.Overworked, stressed, and feeling that his personal and professional lives are at risk, Jeff reaches out to the father of a college buddy, a retired and tremendously accomplished former executive named Tony. Tony and Jeff agree to meet every Monday for ten weeks to work through Jeff's problems and get his career back on track.In the course of these intimate sessions, Jeff discovers the secrets of real leadership: "Until I accept total responsibility -- no matter what -- I will not be able to put plans in place to accomplish my goals." And, "My success is the result of making better choices and recovering quickly from poor choices."Tony leads Jeff through tough lessons in how to manage his people, how to manage his own time, how to manage his superiors, and how to escape from "management land." Most of all, Jeff learns that his success is intimately bound with the success of his people and that tolerating lackluster performance in himself and others on the team only leads to discontent from his most prized and productive employees.Through Jeff's mentoring sessions, the reader meets a character of integrity who dispenses homespun but effective wisdom. Spend time with Tony and Jeff at their Monday morning meetings, and you will find yourself on the road to becoming a better leader and being more successful at work.

From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring, comes Monday Morning Motivation, the latest addition to his Monday Morning series. This step-by-step business management guide explains how to generate the positive energy found in successful organizations, providing readers with the tools to discover Synchronization, Speed, Communication, Customer Focus, and Integrity—five vital energy conductors to motivate their teams, customers, and profits.This essential guide for professional development delivers proven strategies to:<ul><li>Generate Positive Energy at Work: Learn a step-by-step process to harness the five vital energy conductors: Synchronization, Speed, Communication, Customer Focus, and Integrity.</li><li>Improve Team Motivation: Apply a simple, powerful formula (E=mc²) to unlock the potential in your people and multiply your leadership impact.</li><li>Boost Leadership Skills: Discover practical tools to stop common energy leaks like burnout, complacency, and decay before they hurt your profits.</li><li>Drive Organizational Success: Master the key principles used by successful leaders to energize your team, your customers, and your bottom line.</li></ul>

Ten Lessons to Guide You Up the Ladder

Monday Morning Mentoring

The High Performance Series

Employee engagement is shockingly low--but it's not an employee problem; it's a leadership problem. Bestselling author Mark Miller says it's up to leaders to create a workplace where their employees truly want to be--and he reveals four keys to doing it. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership--employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world--from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist

How to Create a Culture of Full Engagement

Win the Heart

Using the same characters as those found in Miller's other bestseller, The Secret, and one new character, a retired Special Forces Commander, this book helps team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams.This work presents a radical message in the team literature and in the practice of most organizations. Most team books focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. Miller offers concrete suggestions for building teams where people know each other deeply, server each other willingly, and genuinely care for each other. The reader learns of the value true affection and compassion bring to a team and how crucial that bond is to any team's success.

Teams are critical to the success of every organization. Departmental, interdepartmental, cross-functional, ad hoc, task-specific—teams do everything from planning the office party to setting the annual budget to establishing performance goals. But what separates the teams that really deliver from the ones that simply spin their wheels? What is the secret of high-performance teams? As he did in The Secret, Mark Miller uses a compelling business fable to reveal profound yet easily grasped truths that can dramatically transform any organization. Debbie Brewster, the heroine of The Secret, has been promoted and is now struggling with taking her new team to the next level. Her old mentor, Jeff Brown, the company’s CEO, sends her out to find the secret of teams. On her journey she learns from three very different teams—the Special Forces, NASCAR, and a local restaurant. Debbie and her team discover the three elements that all successful teams have in common. But that’s just the beginning. The devil is in the details, as the story of Debbie’s efforts to actually implement the three elements shows. You’ll learn how to change entrenched ways of thinking and acting, what you have to do to optimize each of the three elements of a successful team, how to measure your progress, and more. Creating high-performance teams does more than just give your organization a competitive advantage. It can be a performance multiplier that significantly improves results while honoring and developing people. It may be the ultimate win-win-win that your organization is seeking.

What Great Teams Know and Do

The Secret of Teams

Leaders Made Here Great leaders create great organizations. However, a scarcity of leaders today means a shortfall in performance tomorrow. Don't gamble with your company's future! You don't need to hope that leaders emerge from the ranks or that search firms can find the leaders you need in a timely fashion. Hope is not a strategy! You can build an organizational culture that will ensure your leadership pipeline is full and flowing. Bestselling author and Chick-fil-A executive Mark Miller describes how to nurture leaders throughout the organization, from the front lines to the executive ranks. Leaders Made Here outlines a clear and replicable approach to creating the leadership bench every organization needs. To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles and old friend and colleague, as they search for the best practices from around the world to ensure a continuous supply of their most precious asset - leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture, sustained competitive advantage, and long-term success.

The business leadership expert and author of Chess, Not Checkers teaches you how to cultivate leadership for your growing business. You don't need to hope that leaders emerge from the ranks of your organization or that search firms can find the leaders you need in a timely fashion. Hope is not a strategy! In Leaders Made Here, Mark Miller teaches you how to build an organizational culture that will ensure your leadership pipeline is full and flowing. He offers clear, proven, and replicable strategies for nurturing leaders throughout the organization, from the front lines to the executive ranks. To bring his ideas to life, Miller uses the story of Blake, a new CEO, and Charles and old friend and colleague, as they search for the best practices from around the world to ensure a continuous supply of their most precious asset – leaders. Blake and his team then translate their findings into a practical plan that any organization can use to create a leadership culture, sustained competitive advantage, and long-term success.

Building a Leadership Culture

Leaders Made Here

The Weight We Carry

Be warned, Dianne Crampton's fourth published work, Becoming TIGERS - Leading Your Team to Success, is not your father's business book. In this emotionally engaging novel, Crampton uses the best traditions of learning by parable to take us on a transformative journey through the jungle of myths, mistakes, and mastery of leadership. Apply the lessons from this engaging novel and you'll improve your leadership skills for the rest of your life.
 
Derek, a young manager and project team leader, is a mess. He has been given an ultimatum: improve his leadership behavior or find employment elsewhere. Multiple employees quit because of him and provided a laundry list of reasons why Derek is a terrible boss. Now, Derek has only the weekend to self-reflect and craft a plan to save his job. He digs deep to muster the energy to help his third-grade daughter with a weekend reading assignment about a tiger lord on the brink of losing his tribe when faced with a life-threatening event. The parallel to Derek's own crisis is... enlightening.


Through the pages of Becoming TIGERS, Crampton addresses key leadership and teamwork mistakes from the lens of a micro-managing, command and control leader who is faced with devastating losses. What Derek learns from a pointed children's fable just might change everything!
 
Sometimes the best lessons in life are the simplest. If you are tired of traditional business management books with very little empathy for the challenges you face, then add Becoming TIGERS to your bookshelf today. It just may transform your life!

Leading Your Team to Success

Becoming TIGERS

The Ken Blanchard Series - Simple Truths Uplifting the Value of People in Organizations

The Serving Leader Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded It's people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can't just demand greatness-you have to inspire it. The most effective leaders don't just stand in front of their people, they stand behind them too. As one of the characters in the book notes, "You qualify to be first by putting other people first." This concept sounds paradoxical, but it leads to extraordinary outcomes-and The Serving Leader shows precisely how and why. While Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations-and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they're filled with people who freely choose to do their very best. It's a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment.

The Serving Leader Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded It’s people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can’t just demand greatness—you have to inspire it. The most effective leaders don’t just stand in front of their people, they stand behind them too. As one of the characters in the book notes, “You qualify to be first by putting other people first.” This concept sounds paradoxical, but it leads to extraordinary outcomes—and The Serving Leader shows precisely how and why. While&nbsp;Jennings and Stahl-Wert use a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations—and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership On one level&nbsp;this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they’re filled with people who freely choose to do their very best. It’s a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment.

Five Powerful Actions to Transform Your Team, Business, and Community

The Serving Leader

A business fable that explains why organizations need to move beyond the old-style diversity efforts to actually benefit from difference

In today's modern workplaces with their many different types of people, cultural and personal differences can be challenges-whether you're a team-member or a business leader. Different cultures teach different values and we carry those values throughout adulthood and into the office environment. Understanding the cultural and gender viewpoints of our colleagues is a major key to healthy, conflict-free work environments.

This fable takes its name from a Chinese children's parable about how "the loudest duck gets shot." It's a parable that contrasts with the American idiom "the squeaky wheel gets the grease." Comparing the two, it's clear that different cultures teach different views, and those views often translate into distinct ways of doing business. In today's global business world, understanding each other-where we come from and what we're taught-is more important than ever.
* A business fable that points out how the old way of approaching diversity will never work, showing us how to understand and navigate the cultural and gender differences that cause conflict in the office
* Perfect for managers and executives faced with leadership challenges in a heterogeneous workforce and who want to make sure their organization is a true meritocracy and a level playing field for everyone
* Ideal for anyone, at any level, who wants more tools in their toolbox to get ahead in business in a global business culture

Doing business today takes understanding and cultural intelligence. The Loudest Duck uses an entertaining story to share important lessons about why diversity efforts are bound to fail unless we really understand how we unconsciously respond to difference and how to move to beyond it.

Praise for The Loudest Duck

"Laura Liswood has both great theoretical and practical understanding of diversity--why it is important in organizations and why attempts to create it often fail to deliver. The Loudest Duck is essential reading for anyone who wants to maximize the effectiveness of organizations or just wants to understand why things are the way they are."

--Rt. Hon. Kim Campbell

Canada's 19th and first female Prime Minister

"Diversity is a popular buzzword, but too many organizations treat it as window dressing. Laura Liswood explains how successful leaders learn to value diversity for the advantages it brings. This book is clearly written, savvy, and wise."

--Joseph S. Nye Jr.

University Distinguished Service Professor at Harvard University;

Author of The Powers to Lead

"The Loudest Duck is a must read for managers and leaders of multinational corporations and international organizations. It provides an insightful look and fresh approach to cultural and gender differences that must be better understood for a more effective workplace."

--Ann M. Veneman

Executive Director, UNICEF

"Laura Liswood brilliantly shows us how to get to Diversity 2.0 and beyond. A workplace of people from different backgrounds can lead to tensions, but this book shows, with great insights and examples, how it can lead to real creativity instead. It's an indispensable guide for managers and leaders--and also for anyone who wants to succeed in any aspect of life."

--Walter Isaacson

President and Chief Executive Officer, The Aspen Institute

"Laura's timing is perfect and her message is spot on. Embracing diversity creates competitive advantage. Her book should be mandatory reading for everyone in business today. In the most engaging, fun, and real way, Laura gets to the heart of the opportunity--enabling Noah's diverse floating Ark to fly to the moon and beyond."

--Beth Brooke

Global Vice Chair of Public Policy, Sustainability and Stakeholder Engagement, Ernst &amp; Young

"Globalized businesses are increasingly aware that diversity belongs in the boardroom, not the public relations department, so The Loudest Duck is beautifully timed. Liswood is thoughtful and thought-provoking. Best of all, she's practical, helping ambitious employees from nondominant groups to prove their worth, and advising leaders how to transform diversity from rhetoric into an engine for innovation and growth."

--Kevin Kelley

Chief Executive Officer, Heidrick &amp; Struggles

"Iconoclastic and savvy, Laura Liswood's The Loudest Duck reminds us that not all diversities in the Ark are equal: Some in the Ark are louder and they get heard most. Combining an impressive breadth of research with colorful stories from corporate life, this book is essential reading for anyone who is serious about reaping the promise of diversity at work."

--Herminia Ibarra

Professor of Organizational Behavior

The Cora Chaired Professor of Leadership and Learning Director, INSEAD Leadership Initiative

"Brilliant! Liswood offers unique insight and fresh tools for a Diversity 2.0 world. Drawing on thinkers from Thucydides to Malcolm Gladwell, and on more than three decades of executive experience, she offers leaders ideas for building a meritocracy that will ensure corporate success."

--Robin Gerber

Author of Leadership the Eleanor Roosevelt Way and Barbie and Ruth

"The Loudest Duck is one of the clearest and most profoundly informative analyses of why, despite decades of effort and investment, most diversity initiatives fail to produce the promised benefits to organizations or their employees. This book goes beyond analysis and provides a new language of metaphor that captures the unexamined dynamics of dominance, unearned privilege, and unconscious bias that undermine our attempts to create truly diverse and inclusive workplaces.

In her introduction Laura Liswood makes clear her goal to move us beyond Diversity 1.0. She is successful. The Loudest Duck has the potential to usher in Diversity 2.0, a new conversation and approach to changing our organizations and ourselves. It is a must reading for leaders who are serious about diversity and inclusion in their organizations."

--David A. Thomas

H. Naylor Fitzhugh Professor of Business Administration, Harvard Business School

Author of Breaking Through: The Making of Minority Executives

in Corporate America

A business fable that explains why organizations need to move beyond the old-style diversity efforts to actually benefit from difference

In today's modern workplaces with their many different types of people, cultural and personal differences can be challenges-whether you're a team-member or a business leader. Different cultures teach different values and we carry those values throughout adulthood and into the office environment. Understanding the cultural and gender viewpoints of our colleagues is a major key to healthy, conflict-free work environments.

This fable takes its name from a Chinese children's parable about how "the loudest duck gets shot." It's a parable that contrasts with the American idiom "the squeaky wheel gets the grease." Comparing the two, it's clear that different cultures teach different views, and those views often translate into distinct ways of doing business. In today's global business world, understanding each other-where we come from and what we're taught-is more important than ever.
* A business fable that points out how the old way of approaching diversity will never work, showing us how to understand and navigate the cultural and gender differences that cause conflict in the office
* Perfect for managers and executives faced with leadership challenges in a heterogeneous workforce and who want to make sure their organization is a true meritocracy and a level playing field for everyone
* Ideal for anyone, at any level, who wants more tools in their toolbox to get ahead in business in a global business culture

Doing business today takes understanding and cultural intelligence. The Loudest Duck uses an entertaining story to share important lessons about why diversity efforts are bound to fail unless we really understand how we unconsciously respond to difference and how to move to beyond it.

Praise for The Loudest Duck

"Laura Liswood has both great theoretical and practical understanding of diversity--why it is important in organizations and why attempts to create it often fail to deliver. The Loudest Duck is essential reading for anyone who wants to maximize the effectiveness of organizations or just wants to understand why things are the way they are."

--Rt. Hon. Kim Campbell

Canada's 19th and first female Prime Minister

"Diversity is a popular buzzword, but too many organizations treat it as window dressing. Laura Liswood explains how successful leaders learn to value diversity for the advantages it brings. This book is clearly written, savvy, and wise."

--Joseph S. Nye Jr.

University Distinguished Service Professor at Harvard University;

Author of The Powers to Lead

"The Loudest Duck is a must read for managers and leaders of multinational corporations and international organizations. It provides an insightful look and fresh approach to cultural and gender differences that must be better understood for a more effective workplace."

--Ann M. Veneman

Executive Director, UNICEF

"Laura Liswood brilliantly shows us how to get to Diversity 2.0 and beyond. A workplace of people from different backgrounds can lead to tensions, but this book shows, with great insights and examples, how it can lead to real creativity instead. It's an indispensable guide for managers and leaders--and also for anyone who wants to succeed in any aspect of life."

--Walter Isaacson

President and Chief Executive Officer, The Aspen Institute

"Laura's timing is perfect and her message is spot on. Embracing diversity creates competitive advantage. Her book should be mandatory reading for everyone in business today. In the most engaging, fun, and real way, Laura gets to the heart of the opportunity--enabling Noah's diverse floating Ark to fly to the moon and beyond."

--Beth Brooke

Global Vice Chair of Public Policy, Sustainability and Stakeholder Engagement, Ernst &amp; Young

"Globalized businesses are increasingly aware that diversity belongs in the boardroom, not the public relations department, so The Loudest Duck is beautifully timed. Liswood is thoughtful and thought-provoking. Best of all, she's practical, helping ambitious employees from nondominant groups to prove their worth, and advising leaders how to transform diversity from rhetoric into an engine for innovation and growth."

--Kevin Kelley

Chief Executive Officer, Heidrick &amp; Struggles

"Iconoclastic and savvy, Laura Liswood's The Loudest Duck reminds us that not all diversities in the Ark are equal: Some in the Ark are louder and they get heard most. Combining an impressive breadth of research with colorful stories from corporate life, this book is essential reading for anyone who is serious about reaping the promise of diversity at work."

--Herminia Ibarra

Professor of Organizational Behavior

The Cora Chaired Professor of Leadership and Learning Director, INSEAD Leadership Initiative

"Brilliant! Liswood offers unique insight and fresh tools for a Diversity 2.0 world. Drawing on thinkers from Thucydides to Malcolm Gladwell, and on more than three decades of executive experience, she offers leaders ideas for building a meritocracy that will ensure corporate success."

--Robin Gerber

Author of Leadership the Eleanor Roosevelt Way and Barbie and Ruth

"The Loudest Duck is one of the clearest and most profoundly informative analyses of why, despite decades of effort and investment, most diversity initiatives fail to produce the promised benefits to organizations or their employees. This book goes beyond analysis and provides a new language of metaphor that captures the unexamined dynamics of dominance, unearned privilege, and unconscious bias that undermine our attempts to create truly diverse and inclusive workplaces.

In her introduction Laura Liswood makes clear her goal to move us beyond Diversity 1.0. She is successful. The Loudest Duck has the potential to usher in Diversity 2.0, a new conversation and approach to changing our organizations and ourselves. It is a must reading for leaders who are serious about diversity and inclusion in their organizations."

--David A. Thomas

H. Naylor Fitzhugh Professor of Business Administration, Harvard Business School

Author of Breaking Through: The Making of Minority Executives

in Corporate America

Moving Beyond Diversity while Embracing Differences to Achieve Success at Work

The Loudest Duck

Jon Gordon

&lt;p&gt;We are not positive because life is easy. We are positive because life can be hard. As a leader, you will face numerous obstacles, negativity, and tests. There will be times when it seems as if everything in the world is conspiring against you and your vision seems more like a fantasy than a reality. That’s why positive leadership is essential! Positive leadership is not about fake positivity. It is the real stuff that makes great leaders great. The research is clear. Being a positive leader is not just a nice way to lead. It's the way to lead if you want to build a great culture, unite your organization in the face of adversity, develop a connected and committed team and achieve excellence and superior results.&lt;/p&gt; &lt;p&gt;Since writing the mega best seller &lt;i&gt;The Energy Bus&lt;/i&gt;, Jon Gordon has worked and consulted with leaders who have transformed their companies, organizations and schools, won national championships and are currently changing the world. He has also interviewed some of the greatest leaders of our time and researched many positive leaders throughout history and discovered their paths to success. In this pioneering book Jon Gordon shares what he has learned and provides a comprehensive framework on positive leadership filled with proven principles, compelling stories, practical ideas and practices that will help anyone become a positive leader.&lt;/p&gt; &lt;p&gt;There is a power associated with positive leadership and you can start benefiting yourself and your team with it today.&lt;/p&gt;

How and Why Positive Leaders Transform Teams and Organizations and Change the World

The Power of Positive Leadership

Most leadership problems aren't people problems. They're system problems. And the system starts at the top.

In this sharp, fast-moving business fable, CEO James Wilson is weeks away from his company's most important annual planning session - and convinced that one person on his team is holding everything back. When he hires executive coach Jayne Swan to fix the problem, she does something he didn't expect: she looks somewhere he hasn't looked yet.
The Fix is the story of what real organizational change actually takes - and why the leaders willing to examine themselves are the ones whose teams become exceptional.

Betsy Kauffman is the founder and CEO of Cross Impact, a TED Speaker, and a globally recognized executive leadership coach. She has spent more than two decades working alongside hundreds of business leaders across multiple industries. Her superpower is seeing, naming, and addressing the elephants in the room with honesty and empathy. The result is what she calls the Leadership Operating System: the shared behaviors, decision frameworks, and execution rhythms that turn a group of strong individuals into a team that operates as one.

A Business Fable for When Your People Aren't Broken, But Your System Is

The Fix

In The Secret, Debbie, a struggling leader finds herself about to lose her job due to poor performance. In a desperate attempt to save her career, she enrolls in a new mentoring program offered by her company. Much to her surprise, Debbie finds her mentor is the president of the company (Jeff Brown). Debbie decides that all she needs is the answer to one question: "What is the secret of great leaders?" She is convinced that if Jeff will tell her, she can apply the secret in her leadership. Over the next 18 months Jeff explains to Debbie that the secret is rooted in an attitude. He tells her that she must be willing to become a serving leader rather than a self-serving leader. The secret is that all great leaders SERVE.

The authors of Great Leaders Grow use a fable to lay out what is the secret to great leadership in this internationally bestselling guide. It’s a question that everyone in a position of authority—whether in a multinational corporation or a local volunteer group—wonders sooner or later. Here Ken Blanchard, whose books on leadership have sold over twenty million copies, and Mark Miller, who worked his way up from line worker to vice president of Chick-Fil-A, one of the largest fast-food restaurant chains in the country, uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others. The authors get at the heart of what makes a leader successful using a classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, “What is the secret of great leaders?” His reply—“great leaders serve”—flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns: • Why great leaders seem preoccupied with the future • How people on the team ultimately determine your success or failure • What three arenas require continuous improvement • Why true success in leadership has two essential components • How to knowingly strengthen—or unwittingly destroy—leadership credibility This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. “You don’t have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact.” —Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good&nbsp;and&nbsp;Hope Runs “When you learn The Secret, don't keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance.” —Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University “If you know The Secret, both relationships and results will prosper. It's a perfect move in your life from success to significance.” —Bob Buford, author of Halftime

What Great Leaders Know and Do

The Secret

Great ideas don't matter if you can't execute--bestselling leadership expert Mark Miller offers a proven, research-based method for creating workplaces where everyone performs at the highest level. All high performance organizations have one thing in common: execution. The men and women who work there sustain performance at seemingly otherworldly levels of precision, accuracy, and consistency. In the fifth and final book of Mark Miller's High Performance series, he uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results. Miller tells the story of Blake Brown, a CEO who learns how to help his team to consistently excel at execution from a perhaps unlikely source: his son's high school football coach. The story is fictional, but the principles and practices are very real, derived from years of research led by a team from Stanford University. Miller and his team interviewed leaders and employees from numerous world-class organizations, including the Navy SEALS, Starbucks, Apple, Southwest Airlines, the Seattle Seahawks, Mayo Clinic, Cirque du Soleil, and more. The lessons learned were then field-tested with over seventy businesses employing over 7,000 people. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day.

The acclaimed leadership expert offers a proven, research-based method for creating workplaces where everyone performs at the highest level. All high-performance organizations have one thing in common: execution. The men and women who work there sustain performance at seemingly otherworldly levels of precision, accuracy, and consistency. In the fifth and final book of Mark Miller's High-Performance series, he uses his trademark business fable format to show how any organization can cultivate the kind of everyday habits that yield extraordinary results. Miller tells the story of Blake Brown, a CEO who learns essential business leadership lessons from a surprising source: his son's high school football coach. The story is fictional, but the principles and practices are very real, derived from years of research led by a team from Stanford University. Miller and his team interviewed leaders and employees from numerous world-class organizations, including the Navy SEALS, Starbucks, Apple, Southwest Airlines, the Seattle Seahawks, Mayo Clinic, Cirque du Soleil, and more. The lessons learned were then field-tested with over seventy businesses employing over seven thousand people. Miller gives you proven tools to release the untapped potential in your people, create a strong competitive advantage, and win not just on game day but every day.

Proven Practices for Extraordinary Results

Win Every Day

The Second Meeting

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