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Economics and Finance (R0)

Michael Lynn

The Psychology of Tipping

Scientific Insights for Services Customers, Workers, and Managers

&lt;p&gt;Ch 1: More than Small Change: Who Cares about Tipping? Why? What Should They Know?.- Ch 2: Beyond Gratitude &amp;amp; Gratuity: Why do, or don&amp;rsquo;t, people tip?.- Ch 3: Big-Tippers &amp;amp; Stiffers: Who gives the best, and worst, tips?.- Ch 4: A Time for Tipping: When do people tip more... or less?.- Ch 5: A Place for Tips: How and why does tipping vary across geographic areas?.- Ch 6: Perk of the Job: Why do we tip some service occupations and not others?.- Ch 7: Unequal Pay: Who gets the best tips and who gets the worst?.- Ch 8: Mega Tips: How can service workers get larger tips?.- Ch: 9: Winners &amp;amp; Losers: Who does tipping benefit and who does it harm? How?.- Ch 10: Cornucopia of Controversy: What controversies arise from tipping? What should people know about them?.- Ch 11: Past a Prologue: How did tipping get where it is? How might it change going forward?.&lt;/p&gt;

How AI is transforming pricing decisions, and what opportunities, challenges, and risks these transformations bring. Pricing in the Age of AI explores the evolution of pricing decisions, with a particular emphasis on recent advancements. In the age of big data and AI, pricing strategies have undergone a dramatic transformation. For instance, in e-commerce, prices can now be adjusted every few seconds, tailored to individual users or personas, and optimized with precision. This transformation has the potential to disrupt pricing decisions on an unprecedented scale. Author Maxime Cohen begins by tracing the history and importance of pricing decisions. He focuses on the transformative changes of the past decade, highlighting how big data and AI have upended traditional pricing strategies. He also examines the psychological and behavioral tactics employed to influence consumer behavior through pricing, as well as how recent advancements in AI—and generative AI—are revolutionizing pricing practices, enabling managers to automate, optimize, and personalize decisions at scale. Finally, he discusses the challenges and risks associated with these innovations, including ethical concerns such as anticompetitive practices, consumer protection, and discrimination issues.

How AI is transforming pricing decisions, and what opportunities, challenges, and risks these transformations bring. Pricing in the Age of AI explores the evolution of pricing decisions, with a particular emphasis on recent advancements. In the age of big data and AI, pricing strategies have undergone a dramatic transformation. For instance, in e-commerce, prices can now be adjusted every few seconds, tailored to individual users or personas, and optimized with precision. This transformation has the potential to disrupt pricing decisions on an unprecedented scale. Author Maxime Cohen begins by tracing the history and importance of pricing decisions. He focuses on the transformative changes of the past decade, highlighting how big data and AI have upended traditional pricing strategies. He also examines the psychological and behavioral tactics employed to influence consumer behavior through pricing, as well as how recent advancements in AI—and generative AI—are revolutionizing pricing practices, enabling managers to automate, optimize, and personalize decisions at scale. Finally, he discusses the challenges and risks associated with these innovations, including ethical concerns such as anticompetitive practices, consumer protection, and discrimination issues.

Pricing in the Age of AI

Ausgehend von der Kennzeichnung der Rolle von Dienstleistungen für das Wirtschaftsgeschehen werden zunächst die Besonderheiten ihrer Merkmale und der zugehörigen Märkte dargestellt. Aufbauend hierauf erfolgt eine Analyse möglicher Servicestrategien einschließlich Fragen der Dienstleistungsgestaltung und Dienstleistungsinnovation. Operative Aspekte der Produktion und des Dienstleistungsmarketing schließen sich an, um dann die Herausforderungen der Internationalsierung von Dienstleistungen zu behandeln. Eine Diskussion aktueller Trends und Kontroversen zur Rolle von Dienstleistungen beschließen das Buch.

Ausgehend von der Kennzeichnung der Rolle von Dienstleistungen für das Wirtschaftsgeschehen werden zunächst die Besonderheiten ihrer Merkmale und der zugehörigen Märkte dargestellt. Aufbauend hierauf erfolgt eine Analyse möglicher Servicestrategien einschließlich Fragen der Dienstleistungsgestaltung und Dienstleistungsinnovation. Operative Aspekte der Produktion und des Dienstleistungsmarketing schließen sich an, um dann die Herausforderungen der Internationalsierung von Dienstleistungen zu behandeln. Eine Diskussion aktueller Trends und Kontroversen zur Rolle von Dienstleistungen beschließen das Buch.

Betriebswirtschaftliche und volkswirtschaftliche Dimensionen der Dienstleistungswirtschaft

Dienstleistungsökonomik

Dieses internationale Standardwerk, das erstmals auf Deutsch verfügbar ist, bietet einen umfassenden, praxisnahen und wissenschaftlich fundierten Einstieg in das Dienstleistungsmarketing. Leserinnen und Leser lernen dabei zentrale Konzepte wie die 7 Ps des Service-Marketings, die Service-Profit-Chain, die vier Verarbeitungskategorien von Services, das Drei-Phasen-Modell des Dienstleistungskonsums sowie die Besonderheiten von Intangibilität, Heterogenität und Inseparabilität kennen. Das Buch zeigt, wie Dienstleistungen entwickelt, kommuniziert und digital transformiert werden – von KI und Robotik bis hin zur Plattformökonomie und Self-Service-Technologien.Anhand vieler realer Praxisbeispiele aus dem deutschsprachigen Raum und der ganzen Welt – von Mobilitätsanbietern über das Gesundheitswesen bis hin zu Banken, Hochschulen und der Gastronomie – wird veranschaulicht, wie Service Design, Technologie, strategisches Marketing und kundenorientierte Prozesse ineinandergreifen. Zusätzliche Inhalte zu den Praxisbeispielen sind auf Kapitelebene unter Spinger Nature Link online verfügbar.Ein unverzichtbares Werk für alle, die Dienstleistungen verstehen, gestalten und erfolgreich vermarkten wollen – fundiert, modern und anwendungsorientiert.Aus dem Inhalt<ul><li>Einführung in das Service Marketing</li><li>Konsumentenverhalten in einem Service Kontext</li><li>Positionierung von Services auf Wettbewerbsmärkten</li><li>Entwicklung von Serviceprodukten und -marken</li><li>Vertrieb von Dienstleistungen über physische und elektronische Kanäle</li><li>Festsetzung der Preise und Umsetzung der Einnahmenverwaltung</li></ul>Die AutorInnenJochen Wirtz
 ist Professor für Marketing an der National University of Singapore (NUS) und internationaler Mitarbeiter des Service Research Center an der Universität Karlstad, Schweden. Dr. Wirtz hat an der London Business School im Dienstleistungsmarketing promoviert und ist seit mehr als 25 Jahren im Dienstleistungsbereich tätig.
 Stefanie Paluch
 ist seit 2014 Professorin für Dienstleistungs- und Technologiemarketing und&nbsp;Mitglied des Vorstands des Center für Lehr- und Lernservices der RWTH Aachen University.
 
 &nbsp;

Dieses internationale Standardwerk, das erstmals auf Deutsch verfügbar ist, bietet einen umfassenden, praxisnahen und wissenschaftlich fundierten Einstieg in das Dienstleistungsmarketing. Leserinnen und Leser lernen dabei zentrale Konzepte wie die 7 Ps des Service-Marketings, die Service-Profit-Chain, die vier Verarbeitungskategorien von Services, das Drei-Phasen-Modell des Dienstleistungskonsums sowie die Besonderheiten von Intangibilität, Heterogenität und Inseparabilität kennen. Das Buch zeigt, wie Dienstleistungen entwickelt, kommuniziert und digital transformiert werden – von KI und Robotik bis hin zur Plattformökonomie und Self-Service-Technologien.Anhand vieler realer Praxisbeispiele aus dem deutschsprachigen Raum und der ganzen Welt – von Mobilitätsanbietern über das Gesundheitswesen bis hin zu Banken, Hochschulen und der Gastronomie – wird veranschaulicht, wie Service Design, Technologie, strategisches Marketing und kundenorientierte Prozesse ineinandergreifen.Ein unverzichtbares Werk für alle, die Dienstleistungen verstehen, gestalten und erfolgreich vermarkten wollen – fundiert, modern und anwendungsorientiert.&nbsp;

Menschen – Technologien – Strategien

Services Marketing

The Economics of Public Issues bridges the gap between abstract economic theory and the real-world outcomes of public policy. Written in clear, accessible language, it explores why well-intentioned programs-from rent control and stimulus spending to climate initiatives-so often lead to results that differ sharply from what policymakers envisioned. Drawing upon decades of experience in law enforcement and academia, the author brings a grounded and engaging perspective on the way incentives, trade-offs, and human behavior shape every public issue.Students and general readers alike will discover how to "think like economists," using core principles such as opportunity cost, marginal analysis, and unintended consequences to analyze complex policy debates. Organized into four thematic parts, the book examines how economic reasoning applies to markets and regulation, redistribution, globalization, and environmental dimensions. Each chapter combines rigorous analysis with real-world examples and thought-provoking discussion questions, encouraging critical thinking and civic literacy.Designed for classroom use or independent reading, The Economics of Public Issues shows how understanding the why behind unintended outcomes can lead to smarter, more effective public policy. Accompanied by PowerPoint slides, a teaching guide, and MCQs, this book is a crucial companion for undergraduates, MBA students, and instructors who wish to understand that economics is not just about money, but about choice.

The Economics of Public Issues

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

A collection of eye-opening natural experiments, showing how economists uncover cause-and-effect relationships and reveal insights about our world. Does having a daughter change how a congressperson votes? How did a nineteenth-century doctor help discover germs? Is it better to go first or second in a penalty shootout? Why don’t diplomats pay their parking tickets? Do leaders really matter? These are all questions economists ask. Some of these questions are serious, others less consequential. But all are interesting—and can be answered by way of the natural experiment. A natural experiment is an event in the real world that neatly divides people into a treatment and control group—and it is one of the greatest tools in the economist’s toolkit. In Daughters, Diplomats, and Death, Patrick Gourley discusses why and how economists have leveraged this powerful method to answer questions that were long thought unanswerable. In the vein of Freakonomics, Nudge, and The Tipping Point, the book takes the reader on a lively and engaging tour of some of the most fascinating natural experiments, explaining how they work, how they help social scientists answer questions, and what conclusions they reached. The experiments illuminate a wide range of timely issues in health, education, reproductive issues, and the environment, lending rich and much-needed nuance to the complex debates that shape today’s headlines.

How Economists Use Natural Experiments to Decipher Our World

Daughters, Diplomats, and Death

How can a particular way of argumenting direct our thinking? How does the formulation of a question influence the answer, producing a bias or an insight? And finally, what effect does public communication have on public behaviour?Psychorhetoric and the Psychology of Thought illustrates the role played by rhetoric and communicative heuristics in the psychology of thinking and decision making, and its effect on many areas of our daily life. It gives voice to a new and unconventional approach to the contemporary debate within the psychology of thought that has wide implications for key behavioural phenomena, including biases, creativity, decision making, and public policy. This innovative work challenges conventional wisdom by proposing that cognitive biases are not inherent flaws in human cognition, but rather outcomes of misleading communication patterns that influence our thinking processes.This unconventional approach to the psychology of thought has significant implications for creativity, decision making, economic behaviour, and public policy development. Essential reading for students and researchers in cognitive psychology, communication studies, and behavioural economics, this volume promises to reshape our understanding of human rationality and the communicative forces that guide it.

Psychorhetoric and the Psychology of Thought

Employment, Hours, and Earnings

A special edition to the Handbook of U.S. Labor Statistics: Employment, Earnings, Prices, Productivity, and Other Labor Data, this reference is a consolidated wealth of employment information, providing monthly and annual data on hours worked and earnings made by industry, including figures and summary information spanning several years.These data are presented for states and the 75 largest metropolitan statistical areas (MSAs).

This edition features:

- Nearly 300 tables with data on employment for each state, the District of Columbia, and the nation's seventy-five largest MSAs

- Detailed, non-seasonally adjusted industry data organized by month and year

- Ranking of the seventy-five largest MSAs

- Concise technical notes

- A comprehensive appendix 

The employment, hours, and earnings data in this publication provide a detailed and timely picture of the fifty states, the District of Columbia, and the nation's seventy-five largest MSAs. These data can be used to analyze key factors affecting state and local economies and to compare national cyclical trends to local-level economic activity.

This reference is an excellent source of information for analysts in both the public and private sectors. Readers who are involved in public policy can use these data to determine the health of the economy, to clearly identify which sectors are growing and which are declining, and to determine the need for federal assistance. State and local jurisdictions can use the data to determine the need for services, including training and unemployment assistance, and for planning and budgetary purposes. In addition, the data can be used to forecast tax revenue. In private industry, the data can be used by business owners to compare their business to the economy as a whole and to identify suitable areas when making decisions about plant locations, wholesale and retail trade outlets, and locating a particular sector base.

States and Areas

Employment, Hours, and Earnings 2025

A special edition to the Handbook of U.S. Labor Statistics: Employment, Earnings, Prices, Productivity, and Other Labor Data, this reference is a consolidated wealth of employment information, providing monthly and annual data on hours worked and earnings made by industry, including figures and summary information spanning several years. These data are presented for states and the 75 largest metropolitan statistical areas (MSAs). This edition features: · Nearly 300 tables with data on employment for each state, the District of Columbia, and the nation's seventy-five largest MSAs · Detailed, non-seasonally adjusted industry data organized by month and year · Hours and earnings data for each state by industry · An introduction for each state and the District of Columbia that denotes salient data and noteworthy trends, including changes in population and the civilian labor force, industry increases and declines, employment and unemployment statistics, and a chart detailing employment percentages by industry · Ranking of the seventy-five largest MSAs, including census population estimates, unemployment rates, and the percent change in total nonfarm employment · Concise technical notes that explain pertinent facts about the data, including sources, definitions, and significant changes, with references for further guidance · A comprehensive appendix that details the geographical components of the seventy-five largest MSAs The employment, hours, and earnings data in this publication provide a detailed and timely picture of the fifty states, the District of Columbia, and the nation's seventy-five largest MSAs. These data can be used to analyze key factors affecting state and local economies and to compare national cyclical trends to local-level economic activity.

Employment, Hours, and Earnings 2026

Risk Tolerance, Financial Stress, and Human-Centered AI

Behavioral Personal Finance

SpringerBriefs in Service Science

This book explores the transformative potential of parallel intelligence in enhancing humanitarian services for sustainability, with a focus on leveraging the latest advancements in artificial intelligence. It brings together cutting-edge technologies like agentic intelligence, autonomous intelligence, Retrieval-Augmented Generation (RAG), and Search-Augmented Generation and Extension (SAGE), and along with digital human technologies, to reimagine and re-optimize service systems across a range of sectors. It examines how these technologies can transform service systems across diverse sectors, including education, healthcare, emergency management, agriculture, tourism, and ecology. By integrating real-time data, AI models, and feedback loops, the book outlines how these parallel systems can improve the effectiveness, resilience, and sustainability of services. It also highlights the role of blockchain, smart contracts, and Decentralized Autonomous/Agentic Organizations (DAO) in optimizing distributed humanitarian operations. As AI continues to advance, the author raises the crucial question of what the best model for sustainable and reliable humanitarian services should look like. Through this exploration, he argues that parallel intelligence offers new, innovative solutions to address global challenges, making service systems more adaptive and efficient.This book appeals to a broad audience, including academics, researchers, data scientists, practitioners, students, educators, and general public interested in the intersection of service science and AI. It offers critical insights and practical strategies, making it a valuable resource for those working in scientific research for services, LLMs, and the development of intelligent systems.

New Service with New AI

Parallel Intelligence for Humanitarian Services

How the computer revolution shaped our conception of rationality—and why human problems require solutions rooted in human intuition, morality, and judgment In the 1940s, mathematicians set out to design computers that could act as ideal rational agents in the face of uncertainty. The Irrational Decision tells the story of how they settled on a peculiar mathematical definition of rationality in which every decision is a statistical question of risk. Benjamin Recht traces how this quantitative standard came to define our understanding of rationality, looking at the history of optimization, game theory, statistical testing, and machine learning. He explains why, now more than ever, we need to resist efforts by powerful tech interests to drive public policy and essentially rule our lives. While mathematical rationality has proven valuable in accelerating computers, regulating pharmaceuticals, and deploying electronic commerce, it fails to solve messy human problems and has given rise to a view of a rational world that is not only overquantified but surprisingly limited. Recht shows how these mathematical methods emerged from wartime research and influenced fields ranging from economics to health care, drawing on illuminating examples ranging from diet planning to chess to self-driving cars. Highlighting both the power and limitations of mathematical rationality, The Irrational Decision reveals why only humans can resolve fundamentally political or value-based questions and proposes a more expansive approach to decision making that is appropriately supported by computational tools yet firmly rooted in human intuition, morality, and judgment.

How We Gave Computers the Power to Choose for Us

The Irrational Decision

This updated bestseller shows leaders how to transform fragmentation into authentic community with new workplace applications and proven strategies for today’s divided world. With increasing violence, widening ideological divides, and growing economic inequality, a deeper sense of community is desperately needed. Yet typical ways of engaging people civically and organizationally remain unchanged. In Community, Peter Block explores how authentic community can emerge from fragmentation and offers practical steps to foster transformation. This updated third edition draws on decades of implementing Block’s ideas and includes the following: <ul><li>New stories and examples demonstrating community building as a more powerful approach to social problems than traditional policies and programs</li><li>Expanded resources and a discussion guide designed for classroom and training program use</li><li>A new closing chapter covering broader implications of the book’s ideas for organizational transformation</li><li>Fresh content exploring the creative economy’s relationship to belonging and social capital’s role in authentic engagement</li><li>Updated examples showing how community principles apply to today’s workplace and virtual world challenges</li></ul> From neighborhood councils transforming local engagement to organizations shifting from competitive to cooperative cultures, Block demonstrates how simple positive change can be once we decide it’s essential. Whether readers are community leaders, organizational consultants, or concerned citizens, this book provides the framework and tools to move from fragmentation to connection, from isolation to belonging.

This updated bestseller shows leaders how to transform fragmentation into authentic community with new workplace applications and proven strategies for today’s divided world. With increasing violence, widening ideological divides, and growing economic inequality, a deeper sense of community is desperately needed. Yet typical ways of engaging people civically and organizationally remain unchanged. In Community, Peter Block explores how authentic community can emerge from fragmentation and offers practical steps to foster transformation. This updated third edition draws on decades of implementing Block’s ideas and includes the following: <ul><li>New stories and examples demonstrating community building as a more powerful approach to social problems than traditional policies and programs</li><li>Expanded resources and a discussion guide designed for classroom and training program use</li><li>A new closing chapter covering broader implications of the book’s ideas for organizational transformation</li><li>Fresh content exploring the creative economy’s relationship to belonging and social capital’s role in authentic engagement</li><li>Updated examples showing how community principles apply to today’s workplace and virtual world challenges</li></ul> From neighborhood councils transforming local engagement to organizations shifting from competitive to cooperative cultures, Block demonstrates how simple positive change can be once we decide it’s essential. Whether readers are community leaders, organizational consultants, or concerned citizens, this book provides the framework and tools to move from fragmentation to connection, from isolation to belonging.

The Structure of Belonging

Community, Third Edition

The Psychology of Tipping

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