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Economics and Finance (R0)

Michael Lynn

The Psychology of Tipping

Scientific Insights for Services Customers, Workers, and Managers

&lt;p&gt;Ch 1: More than Small Change: Who Cares about Tipping? Why? What Should They Know?.- Ch 2: Beyond Gratitude &amp;amp; Gratuity: Why do, or don&amp;rsquo;t, people tip?.- Ch 3: Big-Tippers &amp;amp; Stiffers: Who gives the best, and worst, tips?.- Ch 4: A Time for Tipping: When do people tip more... or less?.- Ch 5: A Place for Tips: How and why does tipping vary across geographic areas?.- Ch 6: Perk of the Job: Why do we tip some service occupations and not others?.- Ch 7: Unequal Pay: Who gets the best tips and who gets the worst?.- Ch 8: Mega Tips: How can service workers get larger tips?.- Ch: 9: Winners &amp;amp; Losers: Who does tipping benefit and who does it harm? How?.- Ch 10: Cornucopia of Controversy: What controversies arise from tipping? What should people know about them?.- Ch 11: Past a Prologue: How did tipping get where it is? How might it change going forward?.&lt;/p&gt;

“This book offers a novel and timely contribution to understanding decision-making in the digital age.&nbsp; Based on a unique blend of philosophy, neuroscience but also theological insights that are backed up with empirical evidence and metaphorical analogies, this book is a behavioral economics treasure that brings hallmarks of behavioral insights to life in a palpable way.&nbsp; A must-read for all who are curious about behavioral applications in a contemporary world that challenges the core of humanness with artificial intelligence, financial market volatility based on regulatory uncertainty but also geopolitical tensions refocusing us back to religious values.” –Julia M. Puaschunder, International University of Monaco
This book presents a thorough overview of contemporary investing challenges and analyses how behavioral and neuroeconomics research can inform our understanding of the investment landscape today. It brings forward an original conceptual framework – the Triadic system (Deterministic-Stochastic-Divine) to analyse our understanding of rational behaviour.
Combining economic theory with practical insights and applications, the book explores major obstacles to rational, informed investing, and how psychological biases shape financial and emotional decisions. Integrating perspectives from behavioral finance and neuroeconomics into the domain of personal finance, the book both advances research in this emergent field while outlining practical long-term wealth management strategies. Chapters consider topics such as the role of social media bombardment on investment decisions, postmoney theory and the concept of ‘buying life, buying health’, traditional investment planning versus the speed of fintech platforms, and the multifaceted impact of AI on investing. This will be a fascinating read for academics working on corporate finance and asset management, behavioral finance and economics, and artificial intelligence, as well as professionals working in these related areas.
Boyan Ivantchev holds a PhD from the Warsaw School of Economics and is an alumnus of the Harvard Kennedy School. With over 25 years of experience in Capital Markets, FX, and Private Equity, he is a licensed stockbroker and former economic adviser to Bulgaria's Deputy Prime Minister (2005-2009). In academia, his research expertise lies in behavioral finance, and he pioneered the fMRI neuroeconomics research group in Bulgaria.

This book presents a thorough overview of contemporary investing challenges and analyses how behavioral and neuroeconomics research can inform our understanding of the investment landscape today. It brings forward an original conceptual framework – the Triadic system (Deterministic-Stochastic-Divine) to analyse our understanding of rational behaviour.Combining economic theory with practical insights and applications, the book explores major obstacles to rational, informed investing, and how psychological biases shape financial and emotional decisions. Integrating perspectives from behavioral finance and neuroeconomics into the domain of personal finance, the book both advances research in this emergent field while outlining practical long-term wealth management strategies. Chapters consider topics such as the role of social media bombardment on investment decisions, postmoney theory and the concept of ‘buying life, buying health’, traditional investment planning versus the speed of fintech platforms, and the multifaceted impact of AI on investing. This will be a fascinating read for academics working on corporate finance and asset management, behavioral finance and economics, and artificial intelligence, as well as professionals working in these related areas.

Perspectives from Behavioral Finance, Neuroeconomics and AI

Rational Investing

Business and Management (R0)

Nguyen Thi Van Anh

Robert McClelland

Nguyen Hoang Thuan

Customer Switching Behaviours in Omnichannel Retailing

From the visionary force behind EA’s most beloved video games, a must-read book on what the billion-dollar secrets of game design can teach us about building products better and making customers happier Video games are the biggest entertainment industry in the world—for a reason. Games tap into human psychology and drives like nothing else. So how can we recreate the satisfaction we feel playing games in day-to-day life? How can we harness that feeling to grow better businesses? These are the questions Bing Gordon has been trying to answer over his 40 year career in tech. Affectionately known as the godfather of the video game world, his influence and canonized “Gamification Checklist” have shaped the games and companies we engage with every day: EA Sports, Farmville, The Sims, Amazon Prime, Zynga, Spotify, Audible, Twitch, Duolingo, and Cameo, to name a few. Now, in Everybody Wins, Bing dives into each of the eight core elements of his checklist, lessons extracted from a lifetime in games: <ul><li>Wow Moments: Lead with unforgettable moments of exaltation</li><li>Everybody Wins: Engineer wins to be frequent, evident, and earned</li><li>Invest and Express: Create opportunities for self-expression and recognition</li><li>Session Economics: Make every session feel worth the time it took</li><li>Social Integration: Prioritize integrating social connection, always</li><li>Retention Hacking: Build “forever franchises” that delight and grow</li><li>Game Loops: Design satisfying repetition</li><li>Quantify Everything: Measure achievements at the micro-level</li></ul> Packed with unforgettable stories of Bing’s mind-boggling career, Everybody Wins imparts hard-earned wisdom that any business and anyone can implement for creating irresistible products and experiences. As all well-designed games show, when these principles are applied, you’ll always feel like you’re winning.

From the visionary force behind EA’s most beloved video games, a must-read book on what the billion-dollar secrets of game design can teach us about building products better and making customers happier Video games are the biggest entertainment industry in the world—for a reason. Games tap into human psychology and drives like nothing else. So how can we recreate the satisfaction we feel playing games in day-to-day life? How can we harness that feeling to grow better businesses? These are the questions Bing Gordon has been trying to answer over his 40 year career in tech. Affectionately known as the godfather of the video game world, his influence and canonized “Gamification Checklist” have shaped the games and companies we engage with every day: EA Sports, Farmville, The Sims, Amazon Prime, Zynga, Spotify, Audible, Twitch, Duolingo, and Cameo, to name a few. Now, in Everybody Wins, Bing dives into each of the eight core elements of his checklist, lessons extracted from a lifetime in games: <ul><li>Wow Moments: Lead with unforgettable moments of exaltation</li><li>Everybody Wins: Engineer wins to be frequent, evident, and earned</li><li>Invest and Express: Create opportunities for self-expression and recognition</li><li>Session Economics: Make every session feel worth the time it took</li><li>Social Integration: Prioritize integrating social connection, always</li><li>Retention Hacking: Build “forever franchises” that delight and grow</li><li>Game Loops: Design satisfying repetition</li><li>Quantify Everything: Measure achievements at the micro-level</li></ul> Packed with unforgettable stories of Bing’s mind-boggling career, Everybody Wins imparts hard-earned wisdom that any business and anyone can implement for creating irresistible products and experiences. As all well-designed games show, when these principles are applied, you’ll always feel like you’re winning.

What Games Teach Us About Making Products People Love

Everybody Wins

By the New York Times’s Global Economics Correspondent, an extraordinary journey to understand the worldwide supply chain—exposing both the fascinating pathways of manufacturing and transportation that bring products to your doorstep, and the ruthless business logic that has left local communities at the mercy of a complex and fragile network for their basic necessities."A tale that will change how you look at the world."&nbsp;—Mark LeibovichNamed a Best Book of the Year by Foreign Policy and The Aspen Institute * Longlisted for the Porchlight Business Book AwardHow does the wealthiest country on earth run out of protective gear in the middle of a public health catastrophe? How do its parents find themselves unable to locate crucially needed infant formula? How do its largest companies spend billions of dollars making cars that no one can drive for a lack of chips?The last few years have radically highlighted the intricacy and fragility of the global supply chain. Enormous ships were stuck at sea, warehouses overflowed, and delivery trucks stalled. The result was a scarcity of everything from breakfast cereal to medical devices, from frivolous goods to lifesaving necessities. And while the scale of the pandemic shock was unprecedented, it underscored the troubling reality that this system built on Just in Time principles was fundamentally at risk of descending into chaos all along. And it still is. Sabotaged by financial interests, a loss of transparency in markets, and worsening working conditions for the people tasked with keeping the gears turning, our global supply chain has become perpetually on the brink of collapse.In How the World Ran Out of Everything, award-winning journalist Peter S. Goodman reveals the fascinating innerworkings of our supply chain and the factors that have led to its constant, dangerous vulnerability. His reporting takes readers deep into the elaborate system, showcasing the triumphs and struggles of the human players who operate it—from factories in Asia and an almond grower in Northern California, to a group of striking railroad workers in Texas, to a truck driver who Goodman accompanies across hundreds of miles of the Great Plains. Through their stories, Goodman weaves a powerful argument for reforming a supply chain to become truly reliable and resilient, demanding a radical redrawing of the bargain between labor and shareholder interests, and deeper attention paid to how we get the things we need.From one of the most respected voices in economic journalism working today, How the World Ran Out of Everything is a fiercely smart, deeply informative look at how our supply chain operates, and why its reform is crucial—not only to avoid dysfunction in our day to day lives, but to protect the fate of our global fortunes.&nbsp;This riveting work of economic journalism breaks down the complexities of modern globalization and reveals: <ul><li>The Just in Time Fallacy: Discover how a sensible manufacturing philosophy was twisted to prioritize shareholder interests over resilience, setting the stage for global shortages and widespread inflation.</li><li>Human Cost of Efficiency: Journey from factories in Asia to the highways of the Great Plains and meet the human players—from truck drivers to railroad workers—exploited to keep the gears of commerce turning.</li><li>Monopoly Power and Price Hikes: Investigate how decades of deregulation allowed a few monopolistic companies to dominate key industries, engineering scarcity to boost profits during a worldwide catastrophe.</li><li>The Future of the Supply Chain: Explore the urgent arguments for reforming the system through reshoring and nearshoring to build a more reliable and resilient network for the things we need.</li></ul>

By the New York Times’s Global Economics Correspondent, an extraordinary journey to understand the worldwide supply chain—exposing both the fascinating pathways of manufacturing and transportation that bring products to your doorstep, and the ruthless business logic that has left local communities at the mercy of a complex and fragile network for their basic necessities."A tale that will change how you look at the world."&nbsp;—Mark LeibovichNamed a Best Book of the Year by Foreign Policy and The Aspen Institute * Longlisted for the Porchlight Business Book AwardHow does the wealthiest country on earth run out of protective gear in the middle of a public health catastrophe? How do its parents find themselves unable to locate crucially needed infant formula? How do its largest companies spend billions of dollars making cars that no one can drive for a lack of chips?The last few years have radically highlighted the intricacy and fragility of the global supply chain. Enormous ships were stuck at sea, warehouses overflowed, and delivery trucks stalled. The result was a scarcity of everything from breakfast cereal to medical devices, from frivolous goods to lifesaving necessities. And while the scale of the pandemic shock was unprecedented, it underscored the troubling reality that this system built on Just in Time principles was fundamentally at risk of descending into chaos all along. And it still is. Sabotaged by financial interests, a loss of transparency in markets, and worsening working conditions for the people tasked with keeping the gears turning, our global supply chain has become perpetually on the brink of collapse.In How the World Ran Out of Everything, award-winning journalist Peter S. Goodman reveals the fascinating innerworkings of our supply chain and the factors that have led to its constant, dangerous vulnerability. His reporting takes readers deep into the elaborate system, showcasing the triumphs and struggles of the human players who operate it—from factories in Asia and an almond grower in Northern California, to a group of striking railroad workers in Texas, to a truck driver who Goodman accompanies across hundreds of miles of the Great Plains. Through their stories, Goodman weaves a powerful argument for reforming a supply chain to become truly reliable and resilient, demanding a radical redrawing of the bargain between labor and shareholder interests, and deeper attention paid to how we get the things we need.From one of the most respected voices in economic journalism working today, How the World Ran Out of Everything is a fiercely smart, deeply informative look at how our supply chain operates, and why its reform is crucial—not only to avoid dysfunction in our day to day lives, but to protect the fate of our global fortunes.&nbsp;This riveting work of economic journalism breaks down the complexities of modern globalization and reveals: <ul><li>The Just in Time Fallacy: Discover how a sensible manufacturing philosophy was twisted to prioritize shareholder interests over resilience, setting the stage for global shortages and widespread inflation.</li><li>Human Cost of Efficiency: Journey from factories in Asia to the highways of the Great Plains and meet the human players—from truck drivers to railroad workers—exploited to keep the gears of commerce turning.</li><li>Monopoly Power and Price Hikes: Investigate how decades of deregulation allowed a few monopolistic companies to dominate key industries, engineering scarcity to boost profits during a worldwide catastrophe.</li><li>The Future of the Supply Chain: Explore the urgent arguments for reforming the system through reshoring and nearshoring to build a more reliable and resilient network for the things we need.</li></ul>

Inside the Global Supply Chain

How the World Ran Out of Everything

SpringerBriefs in Economics

This book introduces SAGE—the Sentiment-Augmented General Equilibrium framework—as a unified theory of choice, finance, and growth that integrates human sentiment into the core of economic modeling. Departing from fragmented traditions across intertemporal choice theory, asset pricing, and growth models, SAGE develops a utility-based structure in which all assets—money, bonds, capital—deliver utility contingent on liquidity,&nbsp;price volatility, and sentiment-driven expectations. Agents form rational yet sentiment-sensitive expectations. Central to the model is the dynamic interaction between reason and sentiment: expectations evolve not only from knowledge and information but also from psychological states, market moods, and narrative feedback loops. The reverse holds as well, since agents’ expectations about the future shape their current sentiment. SAGE thus explains how sentiment and reason affect the utility agents derive from the full range of resources available to them and shifts in their portfolio choices reshape macroeconomic outcomes even in the absence of structural shocks. The model reproduces observed anomalies—persistent stagnation, excess volatility, asset mispricing—as rational equilibria under uncertainty and belief asymmetry. By embedding financial frictions, market depth, and institutional trust into the utility calculus, SAGE also links macroeconomic dynamics to the quality of financial intermediation. The result is a flexible, tractable, and psychologically grounded framework that offers new directions for empirical research, policy analysis, and the scientific unification of economics.

This book introduces SAGE—the Sentiment-Augmented General Equilibrium framework—as a unified theory of choice, finance, and growth that integrates human sentiment into the core of economic modeling. Departing from fragmented traditions across intertemporal choice theory, asset pricing, and growth models, SAGE develops a utility-based structure in which all assets—money, bonds, capital—deliver utility contingent on liquidity, price volatility, and sentiment-driven expectations. Agents form rational yet sentiment-sensitive expectations. Central to the model is the dynamic interaction between reason and sentiment: expectations evolve not only from knowledge and information but also from psychological states, market moods, and narrative feedback loops. The reverse holds as well, since agents’ expectations about the future shape their current sentiment. SAGE thus explains how sentiment and reason affect the utility agents derive from the full range of resources available to them and shifts in their portfolio choices reshape macroeconomic outcomes even in the absence of structural shocks. The model reproduces observed anomalies—persistent stagnation, excess volatility, asset mispricing—as rational equilibria under uncertainty and belief asymmetry. By embedding financial frictions, market depth, and institutional trust into the utility calculus, SAGE also links macroeconomic dynamics to the quality of financial intermediation. The result is a flexible, tractable, and psychologically grounded framework that offers new directions for empirical research, policy analysis, and the scientific unification of economics.
 "Bossone's book offers a welcome departure from New Keynesian orthodoxy by developing a unified framework where sentiment and reason jointly shape economic expectations and outcomes.”
 
 Prof. Roger Farmer, Emeritus Distinguished Professor of Economics at The University of California, Los Angeles

A Unified Theory of Choice, Finance, and Growth

Bringing Sentiment into Economic Reason

Named one of Financial Times’s Best Books of 2025, that bestselling author Tim Hartford called "fun" and "nerdy in the best way" Nobel Prize winner Richard H. Thaler and rising star economist Alex O. Imas explore the past, present, and cutting-edge future in behavioral economics in The Winner’s Curse. Why do people cooperate with one another when they have no obvious motivation to do so? Why do we hold on to possessions of little value? And why is the winner of an auction so often disappointed? Over thirty years ago, Richard H. Thaler introduced readers to behavioral economics in his seminal Anomalies column, written with collaborators including Daniel Kahneman and Amos Tversky. These provocative articles challenged the fundamental idea at the heart of economics that people are selfish, rational optimizers, and provided the foundation for what became behavioral economics. That was then. Now, three decades later, Thaler has teamed up with economist Alex O. Imas to write a new book with an original and creative format. Each chapter starts with an original Anomaly, retaining the spirit of its time stamp. Then, shifting to the present, the authors provide updates to each, asking how the original findings have held up and how the field has evolved since then. It turns out that the original findings not only hold up well, but they show up almost everywhere. Anomalies pop up in people’s decisions to save for retirement and how they carry outstanding credit card debt. Even experts fail to optimize. The key concept of loss aversion explains missed putts by PGA pros and the selection of which stocks to sell by portfolio managers. In this era of meme stocks and Dogecoin, it is hard to defend the view that financial markets are highly efficient. The good news, however, is that the anomalies have gotten funnier. With both readability and rigor, The Winner’s Curse is for anyone, from those with a cursory understanding of economics to fellow economists. Each chapter provides a key insight into human behavior so readers learn how to better understand the choices made by their friends, colleagues, and customers, and they might just become better at making decisions themselves. Only recommended for humans.

Behavioral Economics Anomalies, Then and Now

The Winner's Curse

Kjetil Bjorvatn

An ABC in 1-2-3

Microeconomics Made Simple

Springer Studies in Alternative Economics

Ethical, Spiritual, and Methodological Foundations

Planet Positive Economy

Contributions to Economics

This book examines the revolutionary impact of artificial intelligence (AI) on communication and collaboration. In recent years, advances in large language models and deep learning have enabled seamless human communication across diverse languages and even with other species, such as dogs and humpback whales. AI is also unlocking the language of plants, including tomatoes and the 'wood wide web.'The book explores how technologies in natural language processing, image recognition, audio analysis, and network analysis facilitate unprecedented fuzzy data analysis. This progress is crucial for promoting sustainability and addressing climate change by uncovering patterns in complex environmental data that inform sustainable practices and policies. The book further focuses on studying interspecies communication, where AI technologies decode communication patterns between humans and other species, allowing a better understanding of the natural world. It highlights how plants can capture human emotions, enhancing well-being and productivity.Presenting empirical applications and case studies, the book analyzes societal, economic, and ecological implications, advancing theoretical insights, and introducing innovative methods. It will appeal to an interdisciplinary audience of scholars, students, and researchers in the social sciences, economics, business, sociology, psychology, environmental studies, and media and communication who are interested in a deeper understanding of how artificial intelligence and interspecies communication can contribute to building a sustainable future.&nbsp;

Connecting Species

Artificial Intelligence and Networks for a Sustainable Future

Der Tausch hat eine zentrale Bedeutung für die Zivilisationsgeschichte, die das Buch bis in die Gegenwart verfolgt und vor dem Hintergrund der ökologischen Krise kritisch reflektiert. Ursprünglich aus dem Ritus entstanden, reichen die Spuren seiner vielfältigen historischen Aufgaben bis in die Marktwirtschaft der Gegenwart. Das kulturökonomische Anliegen des Buches nutzt kunsthistorische und literaturwissenschaftliche Ansätze und ist sowohl wirtschaftshistorischer wie auch geistesgeschichtlicher Art. So maß die europäische Aufklärung dem Tausch eine Bedeutung bei auf dem Weg in die republikanische Zukunft. Als psychophysischer Zwang sollte er die arbeitende Bevölkerung zur Emsigkeit erziehen und die wirtschaftende Gesellschaft auf den Wohlfahrtspfad führen. 
Zwischen diesen Anfangsgründen der Marktwirtschaftslehre und der Ökonomik heute liegen Welten, die sich durch gegensätzliche Perspektiven auf den Tausch unterscheiden. Plural fächert das Buch sie auf und sieht die Chance für einen heterodox-ökonomischen Ansatz in der Fokussierung auf die diversen Masken der Identität, die der Tausch dem Subjekt der Geschichte aufsetzt. Sie entstammen seiner kontinuierlichen Kooperation mit der Religion, dem Gemeinsinn, der Arbeit und Sprache. 
Wie könnte eine neue Form des Tauschens aussehen, die aus der ökologischen Katastrophe herausführt? Die überbordende Kommerzialisierung und Kommodifizierung werden von vielen als kritisch empfunden und für die ökologische Katastrophe mitverantwortlich gemacht. Die Antwort ist das Ziel des Buches.

Der Tausch hat eine zentrale Bedeutung für die Zivilisationsgeschichte, die das Buch bis in die Gegenwart verfolgt und vor dem Hintergrund der ökologischen Krise kritisch reflektiert. Ursprünglich aus dem Ritus entstanden, reichen die Spuren seiner vielfältigen historischen Aufgaben bis in die Marktwirtschaft der Gegenwart. Das kulturökonomische Anliegen des Buches nutzt kunsthistorische und literaturwissenschaftliche Ansätze und ist sowohl wirtschaftshistorischer wie auch geistesgeschichtlicher Art. So maß die europäische Aufklärung dem Tausch eine Bedeutung bei auf dem Weg in die republikanische Zukunft. Als psychophysischer Zwang sollte er die arbeitende Bevölkerung zur Emsigkeit erziehen und die wirtschaftende Gesellschaft auf den Wohlfahrtspfad führen. Zwischen diesen Anfangsgründen der Marktwirtschaftslehre und der Ökonomik heute liegen Welten, die sich durch gegensätzliche Perspektiven auf den Tausch unterscheiden. Plural fächert das Buch sie auf und sieht die Chance für einen heterodox-ökonomischen Ansatz in der Fokussierung auf die diversen Masken der Identität, die der Tausch dem Subjekt der Geschichte aufsetzt. Sie entstammen seiner kontinuierlichen Kooperation mit der Religion, dem Gemeinsinn, der Arbeit und Sprache. Wie könnte eine neue Form des Tauschens aussehen, die aus der ökologischen Katastrophe herausführt? Die überbordende Kommerzialisierung und Kommodifizierung werden von vielen als kritisch empfunden und für die ökologische Katastrophe mitverantwortlich gemacht. Die Antwort ist das Ziel des Buches.

Kultur des Tauschs

Markt und Maske

Social Sciences (R0)

Michael Hanchett Hanson

Our Worlds as Actors in the Dynamics of Change

Creative Contexts

Dieses Lehrbuch erklärt, wie Dienstleistungsmanagement in der Praxis funktioniert und von der Wissenschaft erklärt wird. Sabine Haller und Christian Wissing erläutern die wesentlichen Aufgaben, die erfolgreiche Serviceanbieter meistern, und nutzen dazu zahlreiche Beispiele, Hintergrundinformationen und Theorien aus der Dienstleistungsforschung. Zwei Schwerpunkte zeichnen dieses Buch aus: Digitalisierung und Kundenorientierung. Denn ein erfolgreiches Dienstleistungsmanagement muss sich daran messen lassen, wie gut es innovative Technologien einsetzt, um konsequent die Bedarfe der Nachfragerinnen und Nachfrager zu befriedigen. Dabei planen moderne Serviceanbieter effektiv und handeln effizient; bei der Produktentwicklung, dem Prozess- und Qualitätsmanagement, der Kapazitätsplanung, dem Marketing, der Mitarbeiterführung oder der Erfolgssteuerung. Wie das geht, zeigt dieses Buch. Daher eignet es sich vor allem für Studierende und Lehrende sowie für Fach- und Führungskräfte der Betriebswirtschaft mit den Schwerpunkten Marketing und Dienstleistungsmanagement.Neu in der 10. Auflage: Vertiefungen zum Nachhaltigkeitsmanagement, zur Marketingforschung, zum Marketing- und Innovationscontrolling sowie zur Marketing Transformation, zu Data Science und zur Personalfreisetzung. Zudem wurden Beispiele, Statistiken und die interaktiven Flashcards auf den neuesten Stand gebracht. Laden Sie die Springer Nature Flashcards-App herunter und nutzen Sie exklusive Inhalte, um Ihr Wissen zu prüfen und zu vertiefen.Der Inhalt<ul><li>Dienstleistungen verstehen – Bedeutung und Merkmale von Services</li><li>Kunden analysieren – Kauf und Bewertung von Dienstleistungen</li><li>Strategisch planen – Serviceorganisationen langfristig aufstellen</li><li>Innovation systematisieren – Neue Dienste entwickeln</li><li>Service Operations Management – Dienstleistungen produzieren</li><li>Dienstleistungsmarketing – Konzeption und Marketing-Mix</li><li>Mitarbeiter managen – Servicepersonal finden, führen und motivieren</li><li>Qualitäts- und Nachhaltigkeitsmanagement – Leistungen messen und optimieren</li><li>Internationalisierung – Expansion von Dienstleistungen steuern</li></ul>Die Autorinnen und Autoren Prof. Dr. Sabine Haller
 ist Professorin für Marketing und Dienstleistungsmanagement. 
 Prof. Dr. Christian Wissing
 lehrt zu interdisziplinären Fragen des Marketings an der BSP – Business &amp; Law School Berlin.

Grundlagen – Konzepte – Instrumente

Dienstleistungsmanagement

The Psychology of Tipping

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