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Schmidt A: The High-Performing,
Human-Centered Workplace

The High-Performing, Human-Centered Workplace

Build Culture That Works for People and Profits

How to Create, Manage, and Sustain a Skills-Based Culture

The TWI Implementation Field Guide

Door Frame Playbook turns a universal childhood moment, marking growth on a family door frame, into a practical framework for leadership, culture, and outcomes that last. It is not theory or trend. It is a language of alignment that anyone can use every day. What begins as a pencil line on a household frame expands into a lifelong lesson about trust, alignment, and relevance.Drawing on more than forty years in hospitality and leadership, Intentional Hospitality Personality, Harvey Stern, brings to life twenty-one concepts organized in a 7-7-7 framework, each representing the balance and rhythm of the Door Frame itself. The left side reflects growth and clarity of purpose. The top beam represents stakeholders, where alignment and collaboration take shape. The right side holds outcomes, where relevance and results endure. Together they form a model that strengthens professionals, teams, and organizations.Door Frame Playbook provides tools that build alignment in every environment, from onboarding and communication to trust, adversity, and personal readiness. Readers will discover memorable ideas, including Cultural Permission (the unwritten speed limit that shapes culture), The Three Lanes (how departments operate at different speeds and intensities), and Super Power (how everyone brings their defining strength to the work they do). Each chapter connects insight to action, offering a language readers can apply immediately to guide growth and sustain culture.By the final chapter, readers will not only understand the structure of the Door Frame but also begin to see Door Frames everywhere, in teams, in projects, and in themselves. The result is leadership that lasts, grounded in clarity, strengthened by collaboration, and defined by enduring outcomes.

Aligning You, Stakeholders, and Outcomes

Door Frame Playbook

Leadership begins long before we speak, act, or achieve. It starts in the quiet, unseen work of the heart. In Leadership Begins in the Heart, John Bgenda invites readers into a deeper understanding of what it truly means to lead with compassion, courage, and integrity. Through powerful real-life stories, timeless wisdom, and heartfelt reflections, he reveals that the greatest leaders are not defined by title or authority, but by character, humility, and love. Drawing from the lessons of influential
through service, this book unveils the "spiritual DNA" that shapes character and influences generations.
Readers will discover:
¿ How the heart becomes the true foundation of influence and leadership
 ¿ Why emotional strength, moral clarity, and compassion matter more than status
 ¿ How ordinary people create extraordinary impact through kindness and courage
 ¿ What historic and modern leaders teach us about justice, empathy, and resilience
 ¿ How to lead with purpose in a world searching for authenticity
A meaningful guide for parents, mentors, professionals, and anyone longing to grow in character, Leadership Begins in the Heart will awaken your inner strength, elevate your leadership, and inspire you to make a lasting difference.
When the heart leads, the world follows.

A Journey Through Humility, Compassion, and True Leadership

LEADER WITH A HEART

Managing the Future: Sustainability Leadership in Energy offers an invaluable guide on how to lead sustainability within the energy sector by presenting real-world experiences of leaders who have successfully integrated sustainability into their operations. The book outlines the framework provided by the United Nations' 17 Sustainable Development Goals (SDGs), emphasizing practical strategies for achieving these goals. The book delves into various aspects, including Sustainability and ESG reporting, the intersection of Sustainability and Geoscience, and effective communication, vision, and strategy setting. It also highlights the contributions of academic leaders in advancing the 2030 UN Sustainability Agenda, and provides narratives from other sectors to illustrate common challenges and opportunities in corporate sustainability initiatives.

Sustainability Leadership in Energy

Managing the Future

While headlines focus on risks and regulations associated with AI, this groundbreaking book offers business leaders what they truly need-a visionary yet practical roadmap to harness artificial intelligence as a catalyst for unprecedented human and organizational growth.

Winning in Business with Superintelligent AI

Smarter than You

Managing people has never been harder. Remote work, AI integration, generational friction and constant change have made the job almost untenable. But at its core, managing people comes down to an ongoing series of conversations -- and managers are overwhelmed by the sheer volume and variety of conversations every day. Most managers receive no management training before inheriting people to manage, and those who do often develop one or two approaches to these conversations and apply them universally. But the managers who consistently get the most from their teams are the ones who can read a situation clearly and shift their approach deliberately.Award-winning organizational psychologist and executive coach Dr. Jake Tuber introduces the Manager Conversations Framework - a practical tool that maps eight distinct postures managers can adopt across the dimensions that matter most in any interaction.Written for managers at every level - from first-time supervisors to senior leaders across every industry and sector - and packed with diagnostic tools, checklists and pro tips, this practical, research-backed guide has everything needed to help every manager become more effective.

The eight postures that make management conversations work (and how to choose the right one every time)

The Deliberate Manager

HBR Emotional Intelligence Series

Stay centered when the world feels chaotic.In the face of complex stressors, being calm isn't just a state--it's a skill worth cultivating. Emotional self-regulation can help you navigate high-stakes situations, interpersonal conflict, and fast-changing environments.This book will help you become a more present and more patient leader. You'll learn how to remain adaptable in times of stress, avoid buckling under pressure, and keep calm when your team needs you most.This volume includes the work of: <ul><li>Jacqueline Carter</li><li>David Maxfield</li><li>Liz Fosslien</li><li>Mollie West Duffy</li></ul> HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Calm (HBR Emotional Intelligence Series)

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

A POWERFUL, EFFECTIVE STRATEGY GUIDE FOR BUILDING ORGANIZATIONS THAT THRIVE-REVISED AND UPDATED WITH EXCITING NEW CONTENT In The Six Secrets of Change 2.0, bestselling author Michael Fullan delivers his signature approach-updated with brand-new content-to leading organ­izations through shifts in consumer taste, politics, markets, and trends. He offers simple, time-tested lessons to help you cultivate collegiality in your teams, build long-range plans that maintain adaptability while being specific enough to provide real guidance, and nurture employees without coddling them. You'll discover actionable guidelines and ideas that support leaders at every level of your organization. You'll learn how to build scalable, predictable systems that improve outcomes and behaviors in schools, for-profit companies, nonprofits, government agencies, and in communities. The author provides detailed examples from businesses, health organizations, and public education systems to highlight the real-world application of the book's principles. Perfect for managers, executives, and business leaders, The Six Secrets of Change 2.0 is a must-read roadmap for everyone seeking exciting, effective, and inspiring new perspectives to help them create transformational change in any kind of organization. "Once again, Michael Fullan has written a book that critically examines the components of great leadership. Though he calls them the Six Secrets, readers will recognize their value and utility immediately. Written for leaders who seek to have a positive impact on their organizations and to lead with integrity during this period of complexity and uncertainty, this book will serve as an excellent guide on how to do just that." -PEDRO A. NOGUERA, PhD, Emery Stoops and Joyce King Stoops Dean, Rossier School of Education, University of Southern California "A truly intriguing read. Fullan brings the six secrets to an entirely new level-from isolated recipes into a compelling framework that enables leaders to both embrace and enact transformation." -ANDREAS SCHLEICHER, Director for Education and Skills at the Organisation for Economic Co-operation and Development

What the Best Leaders Do to Help Their Organizations Survive and Thrive

The Six Secrets of Change 2.0

Why Empathy Is the Only Leadership Advantage That Lasts

Built for More

How do we design for connection?A sense of belonging is not a nice-to-have but a fundamental human need. At work, at home and in our communities, belonging shapes our health, wellbeing and ability to thrive. Yet as society becomes increasingly individualized and workplaces evolve, many people are left feeling disconnected and isolated.The Choir Effect introduces 12 practical principles for building trust, connection and belonging, drawn from scientific research, real-world examples and lived experience. Inspired by the remarkable bonding effects of communal singing, it explores what singing together reveals about human nature and translates those insights into practical tools for application in our everyday lives. Discover how to create environments where people feel safe, valued and connected, whether leading a team, strengthening personal relationships or building a community.At a time when loneliness, polarization and social fragmentation are on the rise, The Choir Effect offers a timely and hopeful response. Combining compelling stories, accessible research and practical exercises, it provides a framework for creating shared experiences that foster trust, connection and belonging.

How to build trust, connection and belonging in a fragmented world

The Choir Effect

The High-Performing, Human-Centered Workplace

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