The Confident Manager

You've been made a manager. Now what? Whether you're a first-time manager or an accidental manager, managing people can suddenly leave you facing situations no one prepared you for. The Confident Manager is a practical, psychologically informed guide to helping people perform, grow and thrive at work. Built around seven real-world questions, it helps you tackle the challenges managers face every day: setting expectations, underperformance, motivation, delegation, difficult feedback, development, stress and change. You'll discover simple, memorable tools including the Performance Puzzle, Jam Biscuit, E-TUK and the Boat. Each helps you understand what is really happening, decide what to do next and approach conversations with greater confidence. Short, practical and easy to use, this is the kind of management book you can read quickly and keep coming back to. Read it from cover to cover, or dip into the question you need right now. If you want to become a more confident manager, while creating the clarity and confidence that helps other people succeed, this book gives you practical tools and approaches you can put to work straight away.