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SpringerBriefs in Service Science

Li X: Scenarios Engineering for Services
Science

Scenarios Engineering for Services Science

Towards Trustworthy and Reliable Services Systems with New AI

KI-Tools für ein erfolgreiches Studium

Künstliche Intelligenz und wissenschaftliches Arbeiten

Precarious Futures
 &nbsp;explores the evolving and emerging relationship between crime and technology in an increasingly complex and interconnected world, along with its implications for new perceptions of crime and deviance. It evaluates the rise of the World Wide Web and the model of cybercrime, questions whether existing criminological thought offers relevance and efficacy in current circumstances, conditions and future predictions, and revisits the concept of Relative Deprivation and&nbsp;the underpinning social psychological and socio-political foundations of it. It argues that&nbsp;Relative Deprivation&nbsp;allied to post-industrial precarity provides a central platform for understanding crime and deviance in a hyper-connected and hyper-commercial neoliberal world.&nbsp;The book develops to explore current criminological and security conceptions of artificial intelligence, big data, crime and social control, as well as hacktivism, and how opportunities for crime have become ‘democratised’ and expanded through the Web. Drawing&nbsp;on empirical data, theoretical narratives and a review of the state of crime now and in a speculative near future, Hamerton and Webber discuss some potential directions for a new transdisciplinary critical criminology.&nbsp;
 Precarious Futures
 &nbsp;speaks to&nbsp;criminologists, sociologists and social theory scholars and students, as well as academics and professionals in associated technological fields such as cyber-security, computer science and web science.
 Christopher Hamerton
 &nbsp;is&nbsp;Deputy Director of the Institute of Criminal Justice Research at the&nbsp;University of Southampton, UK.
 Craig Webber
 &nbsp;is&nbsp;Head of the Department of Sociology, Social Policy and Criminology at the&nbsp;University of Southampton, UK.

Precarious Futures
 &nbsp;explores the evolving and emerging relationship between crime and technology in an increasingly complex and interconnected world, along with its implications for new perceptions of crime and deviance. It evaluates the rise of the World Wide Web and the model of cybercrime, questions whether existing criminological thought offers relevance and efficacy in current circumstances, conditions and future predictions, and revisits the concept of Relative Deprivation and&nbsp;the underpinning social psychological and socio-political foundations of it. It argues that&nbsp;Relative Deprivation&nbsp;allied to post-industrial precarity provides a central platform for understanding crime and deviance in a hyper-connected and hyper-commercial neoliberal world.&nbsp;The book develops to explore current criminological and security conceptions of artificial intelligence, big data, crime and social control, as well as hacktivism, and how opportunities for crime have become‘democratised’ and expanded through the Web. Drawing&nbsp;on empirical data, theoretical narratives and a review of the state of crime now and in a speculative near future, Hamerton and Webber discuss some potential directions for a new transdisciplinary critical criminology.&nbsp;
 Precarious Futures
 &nbsp;speaks to&nbsp;criminologists, sociologists and social theory scholars and students, as well as academics and professionals in associated technological fields such as cyber-security, computer science and web science.

Crime, Technology and the Web

Precarious Futures

A roadmap for business leaders to unlock the full potential of data, machine learning, and artificial intelligenceMore than 90 percent of businesses surveyed say they want to capitalize on data--but two-thirds admit to feeling stuck. What these leaders do not realize is that to succeed at becoming a data-driven business requires developing a nuanced understanding of why data holds such transformative power, what a data-inspired culture looks like, and how to get there.Data Inspired shows that the secret isn't to be more data-driven--it is to become data-inspired. This book reveals the crucial strategic distinction between using data to optimize existing operations and using them as a catalyst for deep transformation and innovation. Wernicke argues that this success hinges less on technology and more on reshaping an organization's culture and decision-making habits. And with the book's proven principles, real-world examples, and comprehensive toolbox of methods for building a culture of evidence-based inquiry, readers will learn that success means far more than just adding more data to a business: it is about creating a thoroughly data-inspired organization with innovative work methods, new structures, and unmatched efficiency.Data Inspired will help business leaders, managers, and data professionals move beyond incremental improvements to achieve lasting, powerful change.

Building an Organizational Culture of Inquiry for Lasting Transformation

Data Inspired

Industrialized Construction in the Age of AI and Robotics explores the transformative convergence of artificial intelligence, robotics, and modern construction methods. This comprehensive textbook reveals how cutting-edge technologies are reshaping the construction industry, offering unprecedented improvements in efficiency, quality, and sustainability.From fundamental concepts to practical applications, the book is divided into three sections. Part One establishes the foundational principles of industrialized construction and introduces the revolutionary potential of AI and robotics. Part Two delves deep into six critical operational areas: AI-driven design systems, agile production processes, intelligent supply chain management, automated on-site assembly, predictive maintenance, and smart work packaging. The final section examines current challenges, from technical and financial constraints to regulatory considerations, before exploring emerging trends and future innovations. Each chapter features detailed case studies and practical examples that bridge theory and real-world implementation.Written for a diverse audience, this essential resource serves as both an academic textbook and a professional reference. Students in Civil Engineering, Industrial Engineering, Construction Engineering and Management, and AI &amp; Robotics programs will find it invaluable for understanding the intersection of these disciplines. Industry practitioners, including construction managers, project engineers, and technology integrators, will gain practical insights into implementing AI and robotics solutions. Whether you're preparing for a career in modern construction, leading technological transformation in your organization, or conducting advanced research in the field, this book provides the interdisciplinary knowledge needed to succeed in construction's AI-driven future.

Industrialized Construction in the Age of AI and Robotics

Essentials

Dieses essential zeigt auf, wie moderne Cloud-Lösungen und KI-Assistenten den Servicearbeitsplatz revolutionieren. Die Autoren führen praxisnah durch den Einsatz von KI, um Servicestrategien zu optimieren, Kundenbeziehungen zu stärken und die Effizienz zu steigern. Erfahren Sie anhand praxisbewährter Module, wie intelligente KI-Assistenten für CRM-Systeme, Datenanalyse, Prozessautomation und personalisierte Dashboards den Service transformieren. Perfekt für alle Führungskräfte und Serviceprofis, die Exzellenz anstreben.Der Inhalt:&nbsp;<ul><li>Methodik für modernes Service Performance Management</li><li>Aktuelle Trends und KI-Assistenten im Service</li><li>Konzept eines eines intelligenten Arbeitsplatzes für mehr Zeit für die Kundeninteraktion</li></ul>Der Autoren:Mario Pufahl
 , Diplomkaufmann, ist Chief Sales Officer der internationalen und auf Digitalisierung spezialisierten Beratungsfirma DIGITALL. Er hat mehr als 25 Jahren Praxiserfahrung als Berater, Dozent und Speaker für Kundenmanagement und in der Linie. 
 Florian Dimmig&nbsp;
 ist Director Sales bei DIGITALL und betreut den Vertrieb in der Finanzbranche in Deutschland. Mit einem Hintergrund als Bankkaufmann, Berater und einem Master in Sales Management verfügt er über umfassende Erfahrung in Beratung, Vertriebssteuerung und Softwareentwicklung. 
 Stefano D'Amilo 
 ist Director Sales bei DIGITALL und verantwortet den Vertrieb für die Manufacturing- und Logistikbranche in Deutschland. Mit mehr als 15 Jahren Erfahrung im IT-Vertrieb bringt er tiefgehendes Know-how in Beratung, Vertriebssteuerung und Softwareentwicklung mit.

Der intelligente Arbeitsplatz im Service stellt eine ganzheitliche, technologiegestützte Arbeitsumgebung dar, die Mitarbeitende befähigt, Kundenbedürfnisse effizient, personalisiert und proaktiv zu bedienen. Im Zentrum steht das Service Performance Management, das durch die gezielte Nutzung von CRM-, BI- und KI-Technologien die Steuerung und kontinuierliche Optimierung aller Serviceprozesse ermöglicht – von der Anfrage bis zur Problemlösung. Die zugrundeliegende technologische Basis verbindet Cloud-Infrastrukturen, integrierte Workflow- und Mobile-Service-Lösungen sowie eine tiefe Verknüpfung mit O365- und ERP-Systemen. So entstehen durchgängige Prozesse, die Silos aufbrechen und Informationen dort verfügbar machen, wo sie gebraucht werden. Um dieses Fundament herum gruppieren sich zentrale digitale Service-Funktionen: Intelligente Assistenzsysteme (digitale Copiloten) unterstützen Servicemitarbeitende in Echtzeit, z. B. durch automatisierte Empfehlungen (Next Best Action) oder Gesprächsvorbereitungen. Funktionen wie Service Forecasting, Lead Scoring, 360°-Kundensicht oder Case2Resolution-Prozesse ermöglichen es, schneller, datenbasiert und kundenorientiert zu handeln. Integriertes Social Listening und dynamische Dashboards bieten zusätzliche Insights aus verschiedensten Kanälen. Der äußere Rahmen umfasst zentrale Voraussetzungen wie Datenschutzkonformität, IT-Sicherheit, Change Management und die Qualifikation der Mitarbeitenden. Denn Technologie allein reicht nicht: Nur durch gezielte Befähigung, transparente Kommunikation und eine serviceorientierte Kultur wird der Arbeitsplatz zum echten Ökosystem, das nachhaltig Wert schafft – für Kunden, Mitarbeitende und das Unternehmen.

Mit künstlicher Intelligenz mehr Zeit für Kundeninteraktionen schaffen

Intelligenter Arbeitsplatz im Service

Routledge Studies in Innovation, Organizations and Technology

In an era where artificial intelligence is transforming industries, this book focuses on the pivotal role AI plays in talent acquisition and workforce engagement. It brings together insights from leading scholars to demonstrate how AI enhances recruitment processes, improves employee retention, and revolutionizes workforce management, ultimately reshaping the future of work.The book offers a comprehensive examination of how AI can be effectively leveraged to identify top talent, streamline hiring processes, and foster employee engagement through personalized experiences. International contributors offer both theoretical frameworks and practical applications of AI in recruitment and retention, illustrated with real-world examples, case studies, and cutting-edge research. From optimizing hiring strategies to engaging the workforce more effectively, this book provides actionable insights that bridge academic research and industry practices.Aimed at scholars and astute professionals, particularly in the fields of human resources, business management, and organizational development, this book is an essential guide for those who want to stay ahead in the rapidly evolving world of AI-driven workforce management. By understanding and implementing AI strategies, readers can enhance their organization's talent acquisition and retention capabilities, fostering a more dynamic and engaged workforce.

Enhancing Workforce Engagement

Talent Acquisition and AI

Stories of Black Women Changing the Game

Big Tech Boss Energy

Recursions

A Media Theory of Machine Learning

Errant Intelligence

A new era of SQL Server is here, and this latest edition of Grant Fritchey’s best-selling dive into SQL Server query performance can ensure your queries keep up.

The fundamentals are still here: You’ll learn how statistics and indexes impact performance, how to identify poorly performing queries, and how to discover effective solutions. But this new edition also includes advanced features unique to SQL Server 2025, such as AI integration for automatic tuning, insights on using extended events, automatic execution plan correction, and more. It’s a must-have resource designed to empower you to troubleshoot slow-performing queries and make them run faster than ever.

The book is a treasure trove of instruction, insight, and advice. As you dive in, you’ll encounter key fundamentals, from statistics and data distribution to cardinality and parameter sniffing, and learn to analyze and design your indexes and queries using best practices that prevent performance problems before they occur. You’ll also explore advanced features like Query Store for managing and controlling execution plans, automated performance tuning, and memory-optimized OLTP tables and procedures—and learn how SQL Server 2025 makes it all more powerful and automatable than ever.

What You Will Learn

Use Query Store to understand and easily change query performance

Recognize and eliminate bottlenecks leading to slow performance

Tune queries whether on-premises, in containers, or on cloud platform providers

Implement best practices in T-SQL to minimize performance risk

Design in the performance that you need through careful query and index design

Understand how built-in, automatic tuning can assist your performance enhancement efforts

Protect query performance during upgrades to the newer versions of SQL Server




Who This Book Is For

Developers and database administrators with responsibility for query performance in SQL Server environments, and anyone responsible for writing or creating T-SQL queries and in need of insight into bottlenecks—including how to identify them, understand them, and eliminate them

Troubleshoot and Optimize Query Performance

SQL Server 2025 Query Performance Tuning

Cut through the hype. Master the basics. Transform your work

How to AI

Transforming Global Healthcare: The Role of AI and IoT in Modern Medical Systems explores the transformative potential of the integration of technologies such as AI, Big Data, IoT, and Blockchain in the healthcare sector. This comprehensive volume aims to illustrate how these advanced technologies can address sustainability challenges, improve decision-making processes, and enhance overall healthcare delivery. By mapping existing knowledge and forecasting future trends, the book provides a detailed roadmap for sustainable healthcare development.Key features include: - Explores AI, big data, IoT, and blockchain in healthcare in-depth. - Provides actionable strategies for energy management, waste disposal, and green supply chains - Provides in-depth coverage of real-time health monitoring, predictive analytics, robotic surgery, and AI medical imaging. - Provides insights into preventing drug counterfeiting, managing pharmaceutical cold chains, and optimizing supply chains. - Comprises a comparative analysis of global healthcare systems, telemedicine evolution, and future digital health trends.

The Role of AI and IoT in Modern Medical Systems

Transforming Global Healthcare

Boost your AI quotient for AI-ready leadership.Most leaders know that AI can deliver efficiency gains, making it a company priority in a challenging business environment. But the pace of change is outstripping their ability to adapt. More than 75% of leaders report that AI is creating challenges they have never faced before and these new challenges, anxieties and uncertainty about the future are creating a 'readiness gap'.AI-Q, your AI Quotient, is both a new metric for assessing readiness and a framework for building it. Use the AI-Q MAP (Mindset, Abilities and Practices) to: <ul> <li> assess where you are today </li> <li> identify the critical gaps, and </li> <li> build the leadership and organizational capabilities you need to ensure your AI investments deliver returns. </li> </ul>Futurist and economist Athena Peppes draws on research from leading institutions and expert interviews to offer a new approach to AI-readiness, the new critical leadership capability in the human+AI era.

The new leadership imperative for the Human+AI era

AI-Q

Scenarios Engineering for Services Science

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