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Knox J: Questions You Should Never Ask
at Work

Questions You Should Never Ask at Work

A Humorous Guide to the Awkward Questions Everyone Thinks but Should Never Say

The go-to resource for uncovering, understanding and overcoming accent and linguistic bias in the workplace. The way you speak can determine everything from whether you get hired or promoted, to whether people listen to you in meetings. It can affect the strength of your business relationships and reputation, but also whether people think they can trust you. We hear accents loud and clear, yet often they are quietly derailing our efforts to create inclusive work environments where every voice is heard. Linguistic discrimination is still unrecognized in the great majority of Diversity, Equity &amp; Inclusion (DEI) circles, yet it underpins every type of discrimination in the workplace from race and age to gender, neurodiversity and even sexuality. It is the hidden bias that is derailing even the best DEI efforts. Accent Matters is the go-to resource for uncovering, understanding and overcoming linguistic bias in the workplace. Through fascinating stories and examples of accent bias from all over the world, you'll find out how you've been conditioned to prefer certain accents over others, and how those preferences interfere with the way you listen to and interact with those around you. For those who have accents, but especially for those who think they don't, this book will be an eye-opening journey into a fundamental bias that affects every aspect of our lives, both professionally and personally.

Include every voice by challenging accent bias at work

Accent Matters

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

Drama in the workplace is natural, toxic, and optional. Most teams don’t fail because they lack drive or expertise. They break down under the slow grind of drama. Not the explosive kind, but the everyday, compounding frictions that everyone feels and no one names: meetings that go nowhere, issues that never get resolved, and tensions that sap energy and engagement. This “drama tax” erodes trust, stalls decisions, and diminishes performance, often right when the business stakes are highest. No Drama Teams is an intensely actionable guide to recovering this lost momentum. Told through the unfolding story of a real team under enormous pressure, the book shows scene-by-scene how drama is created and how it can be dismantled in real time. Along the way, renowned leadership coaches Diana Chapman and Jim Dethmer share their proven drama-busting tools, like recognizing when you're stuck on the drama triangle, “teaching the class” to end repeating problems, and making clean agreements that people actually keep. Part narrative, part guidebook, the book culminates in a six-month plan that anyone in any industry can use to replace blame with ownership, avoidance with candor, and drag with traction. Every team is paying for drama, whether they see it or not. No Drama Teams will show you how to cut the cost so you can get the full return on your time, energy, and talent.

No Drama Teams

A gripping and entertaining memoir that shines a rare light on an industry that is disrupting our lives. Veteran Morgan Stanley banker Alok Sama thought he'd seen it all. Then he found himself chief dealmaker at the most influential technology investor in the world-SoftBank, the backer of Arm Holdings, Yahoo, Nvidia, TikTok, Uber, T-Mobile, Alibaba and WeWork.The Money Trap is Sama's thrilling, stranger-than-fiction personal odyssey featuring his experiences alongside SoftBank's iconic founder, Masayoshi Son, a visionary maverick who wants to be remembered as "the crazy guy who bet on the future" and whose mission is "happiness for everyone." Sama takes the reader on a wild journey as he consorts with A-list CEOs and heads of state, and negotiates mega-deals on a Gulfstream jet, Son's sanctuary with its exquisite Japanese garden, and a waterside restaurant in the Turkish Riviera-all while contending with a mysterious dark-arts smear campaign that takes a toll on his private life.This fascinating and humorous saga provides a unique insider perspective on the insanity of high finance and venture investing. Written with self-deprecating wit, unflinching honesty and searing introspection, The Money Trap is ultimately a morality tale: in life, as in technology investing, more money isn't always the answer.

Lost Illusions Inside the Tech Bubble

The Money Trap

Don't burn out. Burn bright.10 SIMPLE HABITS TO PERFORM AT YOUR BEST AND LOSE THE STRESSAre you feeling overwhelmed at work? Is the line between your professional and personal life fading away? If you want to keep achieving without the personal cost, this is the book you need.Nick Petrie has spent two decades studying sustainable performance in demanding environments, from Fortune 500 businesses to the FBI, elite sports teams and the US Navy SEALs. He has seen countless hard-working professionals wrestle with a trade-off between career success and personal wellbeing. In a global study he led over five years, Petrie and his team discovered a small, remarkable group of individuals - the 'thrivers' - who cracked the code to maintaining peak performance without sacrificing their health or happiness.Learn what the thrivers do differently and how to apply it in your own life:¿ Pulse between modes of work instead of grinding in one gear¿ Reduce stress by ruminating less¿ Find your opposite world- the activities that genuinely recharge you¿ Cross your daily Kármán line so work doesn't follow you homeIt's time to take back control. Don't burn out. Burn bright.

10 Habits to Sustain High Performance in an Always-on World

Burn Bright

Build the Partnerships That Power Your Career

Find Your Goby

Mastering the Invisible Shifts That Shape Your Career

The Five Stages of Career Growth

If you're trying to be all things to all people, juggling work overload with multiple caring responsibilities for younger and older generations, the chances are the one person you're not looking after is you. At work, you might be struggling to get a promotion, facing redundancy, or just feeling stuck or bored. Maybe your relationship is less happy than it was, or close friendships are dissolving, and on top of it all, come the challenges of menopause. It's overwhelming, you feel it can't go on - and it doesn't have to. Your Time helps you identify what's been holding you back, whether it's old ways of thinking from your childhood, that 'impostor' voice in your head you can't banish or conflicts you have been avoiding. For over three decades, Jenny Rogers has enabled women to find their unique voice and speak up, galvanize their careers, repair their relationships (and help them find new ones), and show them what they are truly capable of. And now she will do that for you, too. For too long it's been all about other people - now it's all about you.

The Book for Women Who Do It All

Your Time

Core HR Series

Employee Engagement and Wellbeing 101 is a practical, evidence-based guide designed specifically for early-career HR professionals. This guide demystifies core concepts of workplace wellbeing and employee engagement and helps you understand why healthy, happy employees are more productive and more committed to their workplace.
Learn why engagement matters, how to measure it effectively and what great engagement looks like in action. Discover proven strategies to support employee wellbeing and become the kind of HR practitioner who helps people and organizations thrive.
Discover key HR functions, elevate your knowledge, and prepare yourself for the world of work with the Core HR series. Written for early career HR professionals, every book features key definitions, real-world examples, practical exercises, advice on further reading, and scenario planning to help you be an effective HR practitioner.

Employee Engagement and Wellbeing 101

How to harness Employee Experience Design to attract and retain the best talent In The Definitive Guide to Employee Experience, three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on meaningful employee experiences. Many leading organizations worldwide have successfully implemented Employee Experience Design, but until now, there has been no comprehensive book that outlines exactly how to do it. The Definitive Guide to Employee Experience delivers a proven, step-by-step method that leads to more engaged and productive employees, which in turn leads to superior organizational performance. With inspiring stories from leading brands like Airbnb, Patagonia, and many others, this book addresses challenges businesses face, such as: <ul> <li>We all know that the world of work is continuously evolving and unpredictable. Many leaders are not sure how to make changes to address new, unexpected challenges. Employee Experience Design is a system leaders can use to meet those challenges.</li> <li>Employee Experience Design is much more than a rebrand of traditional HR practices. It#s a shift in mindset that HR and the organization can use to navigate highly competitive markets and ones with thin profit margins.</li> <li>Many organizations are drowning in policies and initiatives. Employee Experience Design is a way to reduce that burden while delivering better results both for employees and for the bottom line.</li> </ul> The Definitive Guide to Employee Experience is a timely and practical guide for business leaders, executives, and managers who want to recruit the best talent, engage and retain those people, and deliver impressive business results.

How to Co-create Work Where People and Organizations Thrive

Employee Experience Design

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

INSTANT SUNDAY TIMES BESTSELLER, MAY 2026 'The Age Rebellion put words to something I have always felt but rarely heard said out loud: that the second half of life is not for winding down. It is for building something that actually means something to you.' - Sir Richard Branson LET'S START AN AGE REBELLION! What if we could supercharge the second half of life to become the person we always wanted to be, and do the things we always wanted to do? In her first book, THE AGE REBELLION, Lyndsey Simpson - Global CEO of 55/Redefined - shows you how to plan a life you never want to retire from. A life of purpose, fulfilment and joy... whatever your age. You may yearn to start your own business, or ditch banking for baking, swap teaching for technology, or media for mentoring. But where do you start? Full of inspiration as well as practical tips, Lyndsey shares the stories and strategies that have helped countless people defy expectations around their age and turn their passions into actionable plans, step by step. The rest of your life can be the best yet - and it's never too early or too late to get started! 'The Age Rebellion is an important read that changes the way people think about their career over the long term.' - Helen Tupper, Author of The Squiggly Career 'Retirement bad! Living good! Refreshingly salty, unapologetically un-woo-woo, and totally inspirational.' - Ben Miller, Actor, comedian and bestselling author 'We're likely to live longer than we think. The Age Rebellion is your essential guide to cracking the 100-year life.' - Eleanor Mills, Founder of noon.org.uk and author of Times Bestseller Much More To Come 'As Shakespeare might have said, "To retire or not to retire that is the question"! Lyndsey Simpson's book is the perfect primer for answering that question- and more importantly what to do about it! At age 91, it even gave me some new ideas!' - Alan Patricof, American Venture Capital Investor 'Whatever your age, you have more years ahead of you than past generations and need to age differently. It's time to join the age rebellion.' - Professor Andrew Scott, CBE, Author of The Longevity Imperative and The 100 Year Life 'Smart, timely, and quietly radical.' - Avivah Wittenberg-Cox, CEO, 20-First and host of 4-Quarter Lives podcast 'The Age Rebellion is a roadmap for the New Longevity era. Simpson reports on how individuals, businesses and society can create a new template for today and future generations that may live to 100!' - Michael Clinton, Founder &amp; CEO of Roar Forward and author of Roar and The Longevity Nation 'Packed with insight and inspiration, practical tips and engaging stories, The Age Rebellion is a book to help anyone take midlife (and beyond!) by the scruff of the neck.' - Carl Honoré, Author of Bolder: Making the Most of Our Longer Lives 'Honest, practical, and quietly challenging in all the right ways. If you've ever felt that the old idea of retirement doesn't quite fit anymore, this book doesn't just give you permission to rethink things, it gives you a way forward.' - Andrew Middleton, Founder of I'm Not Done Yet

Supercharge the second half of your life

The Age Rebellion

Supercharge your team's capabilities Ready to transform your team into an unstoppable powerhouse? Leading High-Performance Teams For Dummies delivers the research-backed strategies and practical tools you need to build an innovative and exceptional team right now. Renowned leadership and culture advisor Dr. Shirley Davis breaks down proven transformation strategies into actionable steps that get results whether you're managing remote workers, competing for top talent, or collaborating across diverse teams. It's an easy-to-follow guide for leaders ready to tackle hard problems today. Inside... <ul><li>Hire top talent</li> <li>Navigate development stages</li> <li>Demonstrate emotional intelligence</li> <li>Reward high achievers</li> <li>Engage hybrid workers</li> <li>Protect psychological safety</li> <li>Foster team resilience</li> <li>Create purpose-driven culture</li> <li>Maximize team potential</li></ul>

Leading High-Performance Teams For Dummies

Questions You Should Never Ask at Work

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