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Navigating the Self-Service Revolution
With Smart Machines

Navigating the Self-Service Revolution With Smart Machines

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming super-humans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Super-Human ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming superhumans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Superhuman ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Reclaiming Our Power to Choose and Shape the Future

Superhuman

A BRAND NEW EDITION WITH AN UPDATED FOREWORD THE INTERNATIONAL BESTSELLER | OVER 500,000 COPIES SOLD WORLDWIDE Why do some products capture our attention while others fade into obscurity? What makes us check our phones, open an app, or scroll a feed without even thinking? Is there a repeatable pattern behind how technology hooks us? In Hooked, Nir Eyal reveals the secret psychology behind the world's most engaging products. Introducing the groundbreaking Hook Model - Trigger ? Action ? Variable Reward ? Investment - Eyal uncovers how products from Apple, Twitter, Instagram and Google create lasting user habits and how you can ethically harness these principles to build products people love. Packed with cutting-edge behavioural science, case studies, and practical frameworks, Hooked is both a manual for product designers and a mirror for anyone curious about their own habits. 'Hooked changed my life. It's essential reading for anyone who wants to better understand their actions and habits' Steven Bartlett, Diary of a CEO 'Nir Eyal taught Silicon Valley how to design behaviour - and then reminded us to use that power responsibly; Mark Manson, Solved Podcast 'Our challenges go beyond technology; they stem from the internal discomfort that Nir Eyal's work helps us understand' Ali Abdaal, Deep Dive Podcast 'In Hooked, Nir Eyal shows the fine line between persuasion and coercion - and why ethical design matters more than ever' Jim O'Shaughnessy, Infinite Loops Podcast

How to Build Habit-Forming Products

Hooked

Machine learning has become an essential component of modern business analytics -- driving insights, optimizing operations, and supporting strategic, data-informed decisions. This textbook offers a hands-on and accessible introduction to applying machine learning in business settings using R, with a strong emphasis on the tidy ecosystem. Key packages such as tidyverse, tidymodels, and tidytext provide a cohesive and efficient framework for data analysis, modeling, and communication.Balancing theoretical foundations with applied practice, the book introduces mathematical ideas in a clear, intuitive manner, always anchored in realistic business scenarios. Suitable for the classroom and independent research, readers will gain the confidence and tools to apply the tidy ecosystem effectively, from data preparation to modeling to interpretation, enabling reproducible, interpretable, and impactful analytics in dynamic business environments.Bowei Chen
 is a Professor of Business Analytics and Artificial Intelligence at the Adam Smith Business School, University of Glasgow, UK, and the Founding Programme Director of the MSc in Business Analytics programme. He received his PhD in Computer Science from the University College London. His research interests include business analytics, artificial intelligence, machine learning, and data science applications in management, finance, and the social sciences. He has published in leading academic conferences, journals, and books in these fields, and has undertaken international research collaborations and academic appointments across different institutions.
 Tianyuan Huang
 is a Lecturer of Data Science and Big Data Technologies at the School of Data Science, Zhejiang University of Finance &amp; Economics, China. He earned his PhD from Fudan University and has authored three R programming books in China. His current research mainly focuses on quantitative science studies, and he is also dedicated to leveraging data science to rapidly build domain expertise and advance scientific knowledge discovery. In addition to his publications, he supports the R community by maintaining several CRAN packages, such as akc for automated knowledge classification and tidyfst for efficient tidy data manipulation.

Machine learning has become an essential component of modern business analytics -- driving insights, optimizing operations, and supporting strategic, data-informed decisions. This textbook offers a hands-on and accessible introduction to applying machine learning in business settings using R, with a strong emphasis on the tidy ecosystem. Key packages such as tidyverse, tidymodels, and tidytext provide a cohesive and efficient framework for data analysis, modeling, and communication.Balancing theoretical foundations with applied practice, the book introduces mathematical ideas in a clear, intuitive manner, always anchored in realistic business scenarios. Suitable for the classroom and independent research, readers will gain the confidence and tools to apply the tidy ecosystem effectively, from data preparation to modeling to interpretation, enabling reproducible, interpretable, and impactful analytics in dynamic business environments.

A Tidy Approach

Business Analytics with R

Turn AI investment into scalable business impact by enabling your workforce to build the solutions they actually need. From AI Users to Solution Builders is a strategic guide for senior AI, technology, and transformation leaders who want to move beyond underperforming, centralized AI initiatives, and unlock real enterprise value. As organizations struggle to translate AI into measurable results, this book shows how shifting from top-down deployment to workforce-led solution building creates faster adoption, stronger ROI, and sustained innovation. Written by experienced AI leader Wei Manfredi, this book combines strategic insight with practical execution. It draws clear parallels between failed digital transformation efforts and current AI adoption challenges, while demonstrating how natural language interfaces are reshaping access to AI. By enabling non-technical professionals to design their own tools, organizations can embed AI directly into workflows, decision-making, and daily operations. You'll learn how to: - Shift from centralized AI models to workforce-driven innovation - Enable employees to build AI solutions for real workflows - Design scalable infrastructure for AI solution development - Apply change management to overcome resistance and drive adoption &gt;Featuring real-world examples from organizations including Lululemon, Google, Oracle, and JPMorgan Chase, this book provides a proven framework for embedding AI into everyday collaboration, accelerating innovation, and future-proofing your organization's competitive advantage. Themes include: AI strategy, AI adoption, workforce transformation, AI governance, enterprise AI, change management

Scaling AI Across Your Organization

From AI Users to Solution Builders

Palgrave Studies of Marketing in Emerging Economies

This book explores the issue of sustainable consumption in the African context, filling a significant gap in literature. Relating specifically to SDG 12, ‘Responsible consumption and production,’ this two-volume edited collection argues that the core drivers of sustainable consumption in the African context are considerably different than in other regions. For example, studies show that developed countries tend to have a greater interest in sustainability compared to developing countries, and that Africa lags behind in adopting sustainable consumption practices. &nbsp;
 Offering a deeper understanding of this issue, authors explore how and why consumers make decisions, and what influences them towards sustainable behaviour, identifying the key drivers and challenges to sustainable behaviours. Volume I focuses on understanding the core issues and covers topics such as understanding consumer responses to green marketing strategies, the role of trust in sustainable consumption choices, and sustainable fashion, to name a few. Volume II focuses on the innovative ways that organizations in Africa drive forward the targets of SDG 12, and explores the use of technology and AI, social media, in contexts &nbsp;such as the tourism and retail industries.
 &nbsp;K. Mercy Makhitha 
 is currently Professor and Dean: Faculty of Business and Management&nbsp;Sciences at Cape Peninsula University of Technology (CPUT).&nbsp;&nbsp;&nbsp;
 Debbie Ellis
 is a Full Professor of Marketing in the School of Commerce at the University of KwaZulu-Natal (UKZN) and President of the African Social Marketing Association (AfSMA).&nbsp;&nbsp;&nbsp;
 Daniel K. Maduku
 (PhD) is an Associate Professor of Digital Marketing and Entrepreneurship at the University of Doha for Science and Technology (UDST).&nbsp;&nbsp;
 Robert E. Hinson
 &nbsp;is the Pro Vice-Chancellor of the Ghana&nbsp;Communication Technology University (GCTU).&nbsp;

This book explores the issue of sustainable consumption in the African context, filling a significant gap in literature. Relating specifically to SDG 12, ‘Responsible consumption and production,’ this two-volume edited collection argues that the core drivers of sustainable consumption in the African context are considerably different than in other regions. For example, studies show that developed countries tend to have a greater interest in sustainability compared to developing countries, and that Africa lags behind in adopting sustainable consumption practices.Offering a deeper understanding of this issue, authors explore how and why consumers make decisions, and what influences them towards sustainable behaviour, identifying the key drivers and challenges to sustainable behaviours.Volume I focuses on understanding the core issues and covers topics such as understanding consumer responses to green marketing strategies, the role of trust in sustainable consumption choices, and sustainable fashion, to name a few. Volume II focuses on the innovative ways that organizations in Africa drive forward the targets of SDG 12, and explores the use of technology and AI, social media, in contexts &nbsp;such as the tourism and retail industries.

Foundations of Sustainable Consumption in Africa

Sustainable Consumption Behaviour in Emerging Markets of Africa, Volume I

Platform Supply Chains in the AI Era

This open access book provides a systematic and in-depth analysis of the critical risks inherent in modern platform-based supply chains. Employing rigorous analytical methods, including game theory and advanced, computationally efficient simulation techniques, it delves into three core areas: operational risks, information and data risks, and quality and compliance risks. The book moves beyond traditional supply chain paradigms to address challenges unique to the platform economy. This includes the strategic threat of platforms using seller data to launch competing products, the complex trade-offs in managing third-party product quality, the impact of reactive capacity on quality decisions, and the challenge of optimizing inventory across networks of unprecedented scale.
 
 It is an essential resource for graduate students, academic researchers, and advanced practitioners in the fields of operations management, supply chain management, and information systems. The content is suitable for readers with a graduate-level understanding of these disciplines.

Risk Management

Platform Supply Chains 5

Fortschritte der Künstlichen Intelligenz werden erhebliche Auswirkungen auf unsere Gesellschaften haben und alle Lebensbereiche betreffen. Eine besonders hohe Leistungsfähigkeit haben inzwischen Systeme der generativen KI erreicht. Sogar eine Superintelligenz mit unkalkulierbaren Folgen könnte möglicherweise realisiert werden. Auch in militärischem Kontext werden KI-Techniken zunehmend angewendet und können Waffensysteme für autonome Einsätze befähigen. KI kann militärische Prozesse in einem Ausmaß beschleunigen, dass menschliche Einflussmöglichkeiten in Zukunft erheblich verringert werden. Ein solcher Kontrollverlust kann weitreichende Folgen haben, insbesondere falls Massenvernichtungswaffen wie Atomwaffen involviert sind.Der AutorProf. Dr. Karl Hans Bläsius
 &nbsp;hat an der Hochschule Trier Informatik unterrichtet und engagiert sich gesellschaftlich gegen Atomwaffen.

Welche Risiken entstehen, wenn der Mensch die Kontrolle verliert?

Künstliche Intelligenz und Krieg

WiWi klipp & klar

In Zeiten digitaler Transformation liefert dieses Buch eine schnelle und zugleich fundierte Einführung in alle wichtigen Bereiche der Wirtschaftsinformatik. Aufbauend auf der Struktur der ersten Auflage wurden die Inhalte aktualisiert, erweitert und konsequent an aktuelle Entwicklungen ausgerichtet. Neben bewährten Grundlagen wurden insbesondere Themen wie generative Künstliche Intelligenz, KI-Agenten, NoSQL-Datenbanken, Cloud Resource Management und FinOps sowie aktuelle IT-Governance-Ansätze integriert und praxisnah aufbereitet.&nbsp;Das Buch richtet sich an Studierende und Studieninteressierte aller Fachrichtungen mit Bezug zur Wirtschaftsinformatik ebenso wie an Praktiker*innen, die ihr Wissen gezielt auffrischen und einen Einblick in aktuelle Entwicklungen erlangen möchten. Anschauliche Grafiken, konkrete Beispiele sowie durchgängige Aufgaben mit Lösungen fördern das Verständnis und ermöglichen die direkte Anwendung des Gelernten. Der modulare Aufbau erlaubt einen flexiblen Einstieg in alle Themenbereiche.Der Inhalt<ul><li>Planung und Konzeption von IT-Systemen: Geschäftsprozesse, Datenbanken</li><li>Umsetzung von IT-Systemen: Netzwerke, Cloud-Computing, Digital Business, IT-Sicherheit</li><li>Management von IT-Systemen: IT-Controlling, Business Intelligence, IT-Service Management</li><li>Weiterentwicklung und Zukunftstechnologien: Internet of Things, Virtual/ Augmented Reality, Künstliche Intelligenz, Maschinelles Lernen</li></ul>
 Die Autor*innen
 
 Anett Mehler-Bicher 
 
 und 
 Bernhard Ostheimer 
 sind Professoren für Wirtschaftsinformatik an der Hochschule Mainz.
 Frank Mehler
 lehrt als Professor an der TH Bingen Informatik und Wirtschaftsingenieurwesen sowie Wirtschaftsinformatik an der Hochschule Mainz.
 Nicolai Kuntze
 lehrt als Professor an der Hochschule Mainz Informatik, insbesondere IT-Sicherheit.
 Lothar Steiger
 ist als Lehrbeauftragter für Wirtschaftsinformatik an der Hochschule Mainz tätig.

In Zeiten digitaler Transformation liefert dieses Buch eine schnelle und zugleich fundierte Einführung in alle wichtigen Bereiche der Wirtschaftsinformatik. Aufbauend auf der Struktur der ersten Auflage wurden die Inhalte aktualisiert, erweitert und konsequent an aktuelle Entwicklungen ausgerichtet. Neben bewährten Grundlagen wurden insbesondere Themen wie generative Künstliche Intelligenz, KI-Agenten, NoSQL-Datenbanken, Cloud Resource Management und FinOps sowie aktuelle IT-Governance-Ansätze integriert und praxisnah aufbereitet.&nbsp;Das Buch richtet sich an Studierende und Studieninteressierte aller Fachrichtungen mit Bezug zur Wirtschaftsinformatik ebenso wie an Praktiker*innen, die ihr Wissen gezielt auffrischen und einen Einblick in aktuelle Entwicklungen erlangen möchten. Anschauliche Grafiken, konkrete Beispiele sowie durchgängige Aufgaben mit Lösungen fördern das Verständnis und ermöglichen die direkte Anwendung des Gelernten. Der modulare Aufbau erlaubt einen flexiblen Einstieg in alle Themenbereiche.

Wirtschaftsinformatik klipp & klar

From the author of&nbsp;A People's Guide to Capitalism, a clear-eyed look at the world of cryptocurrencies, cutting through the glitz and the scams to reveal how crypto mirrors and exacerbates the crises of capitalism 
 
Cryptocurrencies have gone from being fringe investments relevant only to hardcore adherents to a multi-trillion industry with a direct line to Donald Trump's White House. The promises of crypto are wide-ranging, preying on a basic reality: people are alienated by an economic system that has excluded them and wonder if cryptocurrencies can offer a more transparent and inclusive alternative. 
 
Enter&nbsp;Crypto-Capitalism, Hadas Thier's deft, accessible examination of the rise and fall and rise again of crypto. Drawing on years of reporting on the industry, its insiders, and the ordinary people impacted by its wild peaks and busts, Thier explains how cryptocurrencies work, elucidates the context and implications of their rise, and debunks the utopian mythology that animates their boosters. 
 
By showing that systemic exploitation and domination are inherent in a crisis-ridden capitalist economy and are matters of class power, not technology, Thier convincingly cuts through the froth and the lies of financial dystopia. Along the way, she exposes the dangerous consequences of crypto's rise and offers alternative avenues for imagining what economic democracy could actually be.

The New Financial Dystopia

Crypto-Capitalism

Transforming Organizations in the Digital Age

Artificial Intelligence and Sustainable Management

Hart Studies in Comparative Public Law

Theory, Practice and Problems

Automation in Governance

A provocative exposé of how our attention, behavior, and desires have been co-opted by the “choice box”—a curated set of options that offer a false sense of agency while funneling us down pre-determined paths controlled by a select few Choice boxes are all around us, but chances are you’ve never noticed them. Every time you click on a recommended video, rate an Uber driver, run a Google search, or invest in your 401k, you may think you’re the one calling the shots—but in reality, you’re limited to making the choices that a corporation wants you to make. Today, structured decision-making governs our lives to such an extent that we hardly see it at all. But who designs these choices, and whose interests do they serve? In Choose Your Own Captivity, historian Eli Cook introduces readers to the choice architects who first built these boxes and trapped us inside—from the maze-building eugenicist who invented the multiple-choice test to the marketing gurus who sold off our supermarket shelves to a few ultra-processed food giants. In less than a generation, architects like these have transformed a handful of online platforms into the richest businesses in the world. And by determining our options, controlling our actions, and even shaping our identities, they have laid the groundwork&nbsp;for the winner-takes-all game of digital capitalism that dominates us today. In a society built around the promise of free choice and personal responsibility, Cook argues, these hidden architects might just have the greatest power of all. A propulsive and vivid history, Choose Your Own Captivity opens readers’ eyes to the immense power of the choice box—and how to escape it.

A provocative exposé of how our attention, behavior, and desires have been co-opted by the “choice box”—a curated set of options that offer a false sense of agency while funneling us down pre-determined paths controlled by a select few Choice boxes are all around us, but chances are you’ve never noticed them. Every time you click on a recommended video, rate an Uber driver, run a Google search, or invest in your 401k, you may think you’re the one calling the shots—but in reality, you’re limited to making the choices that a corporation wants you to make. Today, structured decision-making governs our lives to such an extent that we hardly see it at all. But who designs these choices, and whose interests do they serve? In Choose Your Own Captivity, historian Eli Cook introduces readers to the choice architects who first built these boxes and trapped us inside—from the maze-building eugenicist who invented the multiple-choice test to the marketing gurus who sold off our supermarket shelves to a few ultra-processed food giants. In less than a generation, architects like these have transformed a handful of online platforms into the richest businesses in the world. And by determining our options, controlling our actions, and even shaping our identities, they have laid the groundwork&nbsp;for the winner-takes-all game of digital capitalism that dominates us today. In a society built around the promise of free choice and personal responsibility, Cook argues, these hidden architects might just have the greatest power of all. A propulsive and vivid history, Choose Your Own Captivity opens readers’ eyes to the immense power of the choice box—and how to escape it.

How Corporations Built Our Choices and Sold Our Freedom

Choose Your Own Captivity

Navigating the Self-Service Revolution With Smart Machines

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