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Forbes A: Leading in Uncertain Times

Leading in Uncertain Times

Professional Resilience for Individuals, Teams and Organizations

Turn learning into a strategic driver of performance by creating real demand across your workforce. Driving Demand for Learning by Ashley Hinchcliffe is a practical guide for mid-to-senior L&amp;D professionals, learning leaders and talent development managers who need to close the gap between learning investment and business performance. Focusing on demand generation, it explains how to position, promote and optimize learning so it competes effectively for employee attention. Using behavioral science, campaign thinking and real-world examples from organizations including Expedia, TikTok, Google, HSBC, BT and Sainsbury's, this book provides a clear framework to align learning with measurable business outcomes. You will learn how to: - Build demand for learning across your workforce - Compete for attention in busy, distracted environments - Apply behavioral science to influence engagement - Align learning metrics with productivity and revenue - Continuously optimize learning using data insights Driving Demand for Learning equips you with the skills to reposition L&amp;D as a strategic driver of performance, ensuring learning delivers measurable business value. Themes include: learning engagement, demand generation, L&amp;D strategy, behavioral science, workforce development, learning analytics

How to Galvanise Your Workforce

Employee Engagement Strategies for L&D

For&nbsp;today's&nbsp;aspiring&nbsp;leaders,&nbsp;lessons&nbsp;in&nbsp;leadership&nbsp;from legendary Black CEOs Beginning in&nbsp;the late 1990s, a handful of&nbsp;executives&nbsp;rose to become&nbsp;some of the first Black&nbsp;CEOs&nbsp;ever to lead&nbsp;Fortune&nbsp;500&nbsp;powerhouses:&nbsp;Ken Chenault at American Express,&nbsp;Dick Parsons at Time Warner,&nbsp;John Thompson at Symantec,&nbsp;Ursula Burns at Xerox, and&nbsp;Frank Raines at Fannie Mae. In&nbsp;Trailblazers,&nbsp;organizational advisor and&nbsp;journalist&nbsp;Roger O. Crockett&nbsp;recounts the&nbsp;inspiring stories of these titans&nbsp;and&nbsp;relates&nbsp;their hard-won lessons&nbsp;for&nbsp;achieving&nbsp;greatness&nbsp;amid the stunning lack of racial equity that still plagues us today.&nbsp;These trailblazers&nbsp;share&nbsp;an&nbsp;extra&nbsp;dose of&nbsp;resolve and grit, the key to their&nbsp;success despite the&nbsp;difficulties they tackled as Black leaders-what Crockett calls the "alpha-plus" mentality.&nbsp;Trailblazers&nbsp;also&nbsp;homes in&nbsp;on a specific quality that each&nbsp;wielded&nbsp;on their path to the top-from a&nbsp;belief in the power of&nbsp;authentic identity, to&nbsp;a commitment to compromise, or&nbsp;a performance mindset-and offers readers&nbsp;guidance&nbsp;on how to&nbsp;cultivate these qualities&nbsp;in&nbsp;themselves. The&nbsp;members of this group&nbsp;have enlightening perspectives on what it takes&nbsp;for&nbsp;not just&nbsp;Black leaders&nbsp;but any leaders&nbsp;to&nbsp;make it&nbsp;today.¿Their&nbsp;voices&nbsp;are needed now more than ever.

Lessons in Leadership from Legendary Black Ceos

Trailblazers

In a world where strategy can be copied and technology is increasingly accessible; culture has become one of the few remaining sources of competitive advantage. This means that senior HR and business professionals can no longer afford to leave culture to chance so need a credible, practical way to design it on purpose and refine it at speed. This book shows them how. Written specifically for these senior practitioners, this book shows how to do a cultural diagnosis so that HR and OD professionals can assess existing systems and processes as well as company values and employee behaviours. They are then equipped to identify cultural priorities and assess where efforts are best focused. This includes examining the organization's operating model, work design and recognition systems. With expert discussion of the importance of employee communication, employee engagement and belonging as well as the difference that purpose and trust at work make to company performance, this is essential reading for all those needing to design a company culture that will support performance improvement for individual employees and the business as a whole. Most importantly, this book shows how to constantly refine company culture at speed so that it can be a key driver of sustainable performance improvement. Packed with tools, templates and frameworks, this guide is an essential playbook for all senior HR and OD practitioners as well as business leaders responsible for company culture.

A Practical Guide for High-Performing Organizations

Culture by Design

How warmth, competence, and relationships shape our healthcare outcomes The HUMAN Remedy: Why Our Relationships Matter as Much as Medicine reveals why better healthcare depends on more than medical knowledge, advanced technology, and efficient access to care. Drawing on original research with nearly 1.6 million patients and care providers, Chris Malone, founder of Fidelum Group and co-author of The HUMAN Brand, shows how our spontaneous social judgments of warmth and competence shape the way we experience care, receive advice, follow treatment plans, and build lasting relationships with care providers. Malone explains how we unconsciously judge healthcare interactions by asking two unspoken questions: What are your intentions toward me? And are you capable of carrying out those intentions? When the answer to both questions is favorable, care can create hope, belonging, engagement, and stronger relationships. When warmth is missing, even technically excellent care can feel cold, transactional, and harder to trust. The book also introduces the CareStyles(TM) patient engagement framework, which explains four distinct styles patients have for engaging with care providers. Through stories, research, and case examples from healthcare innovators, Malone shows how patients, care providers, and healthcare leaders can make care more human, relational, and effective. Readers will also find: <ul> <li>Case studies from Mayo Clinic, Kaiser Permanente, Northwell Health and others on how relationship-centered care improves patient engagement and outcomes</li> <li>A timely look at how AI could either deepen transactional care or help restore relationship-centered care</li> <li>A practical explanation of the four care engagement styles and the impact they have on the care we receive</li> <li>Access to the CareStyles(TM) Assessment that enables readers to discover their own care engagement style</li> <li>Actionable steps patients can take to seek and receive more relational care that better aligns with their engagement style</li> </ul> Written for patients, families, care providers, and healthcare leaders seeking evidence-based solutions, The HUMAN Remedy offers a research-grounded path toward care that heals through relationships as well as medicine.

Why Our Relationships Matter As Much As Medicine

The Human Remedy

What if most leaders are making their job much harder than it needs to be? Nobody asked you to hold every answer, control every outcome or take the weight alone. It's exhausting, and it doesn't even work.In this engaging leadership fable, CEO Richard Mansfield discovers that every relationship his leadership depends on - his CHRO, his CFO, his executive team, his Chair, his investor - runs on a contract he wrote in his head and never showed to anyone. With the help of his coach, Nigel, he learns to make the implicit explicit - one relationship at a time. It is uncomfortable. It is also, as Nigel promises, simple.This is a book for anyone who sits on an executive team, as every senior leader must pay attention to this specific, practical mechanism of contracting. Honest conversation is not a soft skill sitting alongside performance; it is the mechanism that produces it.Discover: - Reflective questions at the end of each chapter to help you apply the ideas to your own team. - Three practical frameworks you can apply immediately: the relationship map, contracting, and observation-based feedback. - VECTRA, a diagnostic model for reading an executive team as a system.

The surprisingly simple way to succeed in the C-suite

Leadership is Easy

Build an organization that adapts, evolves and performs in constant uncertainty. Workplace Agility by Natal Dank is a strategic guide for senior HR leaders, business executives and transformation leads who need to move beyond reactive change and design organizations that thrive in disruption. As AI accelerates change and workforce expectations shift, this book shows how to replace outdated resilience models with a more dynamic, future-ready approach. Introducing the Workplace Elasticity (WE) model, it explains how to align people strategy, business strategy and Industry 5.0 thinking to create organizations that can flex, stretch and re-form without losing performance. Combining strategic insight with real-world examples from companies including TomTom, Novartis and Liberty Latin America, it translates complexity into practical action. You will learn how to: - Align workforce planning with AI-enabled business strategy - Design operating models that adapt to constant change - Enable effective human-machine collaboration at scale - Build cultures that support purpose, connection and performance - Apply tools and frameworks for agile decision-making Workplace Agility equips you with the tools to lead with confidence in uncertainty, building adaptive organizations that sustain performance and competitive advantage. Themes include: workplace agility, organizational design, HR strategy, AI in business, workforce transformation, Industry 5.0

An HR Approach to Organizational Design and People Strategy

Workplace Agility

An Evidence-Based Guide to Performance Leadership

Armstrong’s Handbook of Performance Management

Build a resilient, high-performing organization by integrating agentic AI into strategy, operations, and decision-making. Building an Agentic Organization is a strategic guide for senior technology, AI and business leaders responsible for delivering value from agentic AI while managing its risks. As organizations move toward human and AI collaboration at scale, leaders must balance innovation with governance, adoption, and long-term economic impact. Written by experienced AI executive Geoffrey Schaefer, this book provides a comprehensive framework for designing an agentic organization by examining strategy, governance, and economics. It explores how to define the purpose of agentic AI, align it with business objectives, and create the structures needed to support safe, scalable adoption. Addressing both opportunity and risk, it equips leaders to navigate workforce concerns, reputational exposure, and the evolving role of AI agents in enterprise environments. You'll learn how to: - Define a clear strategy for integrating agentic AI - Establish governance frameworks to manage risk and accountability - Drive workforce adoption and address resistance to AI collaboration - Assess economic value and impact of agentic AI systems - Manage reputational and operational risks from AI agent behavior Featuring real-world examples from Leidos, JPMorgan Chase, SY Partners, and OMA, this book provides a practical roadmap for embedding agentic AI into the fabric of your organization while protecting value, trust, and long-term performance. Themes include: agentic AI, AI strategy, AI governance, AI transformation, enterprise AI, risk management

The Strategy, Governance, and Economics of Agentic AI

Building an Agentic Organization

Navigate US employment law with confidence and reduce legal risk using SHRM's best-selling practical guide for HR professionals, managers, employers, and business leaders. The SHRM Essential Guide to Employment Law is the definitive reference for HR professionals, business owners, and organizational leaders who are responsible for making informed employment decisions and maintaining workplace compliance. Covering more than 200 essential employment law topics, this fully updated third edition translates complex legal requirements into clear, practical guidance to navigate in today's rapidly evolving legal landscape. Developed in partnership with SHRM and written by Charles H. Fleischer, an experienced employment attorney, this authoritative guide combines trusted legal expertise with practical workplace application. Updated to reflect the latest US federal and state employment law developments, it provides clear explanations, real-world examples, and actionable advice to help organizations remain compliant, reduce legal risk, and know when specialist legal counsel is needed. You'll learn how to: - Navigate more than 200 employment law topics covering hiring, employment, discipline, termination, and workplace compliance - Apply the latest legal developments relating to AI in hiring, remote work, the Pregnant Workers Fairness Act, overtime regulations, employee classification, paid leave, taxation, and employer reporting obligations - Identify legal risks before they become costly disputes and make informed, compliant employment decisions - Interpret complex workplace legislation through practical guidance and real-world scenarios that support confident day-to-day HR management - Build legally compliant workplace practices that protect your organization while strengthening employer-employee relationships Whether you're leading an HR function, managing people, advising business leaders, or overseeing organizational compliance, this comprehensive SHRM guide provides the practical tools, legal insight, and trusted guidance needed to navigate changing employment legislation with confidence. An indispensable desk reference, it helps you make informed decisions, supports your workforce, and reduce legal risk in today's complex workplace. Themes include: employment law, HR compliance, workplace law, US employment law, employee relations, AI in hiring, remote work compliance, employment regulations, employee classification, overtime rules, paid leave, legal risk management, HR best practice, SHRM, employers, managers, small business

A Handbook for HR Professionals, Managers, Businesses, and Organizations

The SHRM Essential Guide to Employment Law

Creating Success series

Whatever stage you're at in your career, you could find yourself in a mentoring role. How to Mentor is your practical guide to building effective, meaningful mentoring relationships at work. Learn how to build trust, listen with empathy and give feedback that supports real development. From structuring conversations to using AI to enhance your meetings, this book shows you how to support your mentee while strengthening your own skills. Written by leadership expert Mike Clayton, this accessible guide is packed with practical advice and proven techniques you can apply straight away. With How to Mentor, you'll feel more confident guiding others, sharing your expertise and making a lasting impact on the next generation of talent.

Build Relationships that Challenge and Guide

How to Mentor

&nbsp;What separates managers from true leaders?After more than three decades leading teams at some of the world's most influential companies, including Microsoft and Samsung, Harry Patz Jr. has learned that leadership is rarely found in organizational charts, management theories, or corporate buzzwords. The most important leadership lessons are often the unwritten ones.In&nbsp;Unwritten Rules of Leadership, Patz shares a practical, witty, and deeply personal guide to leading people, navigating change, and building organizations that thrive. Drawing from real-world experiences in technology, business transformation, sports, history, military leadership, and even classic films, he distills hard-earned lessons into actionable principles leaders can apply&nbsp;

An Insider's Guide to Leading and Managing

Unwritten Rules of Leadership

Stay fully compliant with California's fast-changing employment laws and reduce workplace risk with the official SHRM annual guide for employers, HR professionals, and employment law practitioners. California Employment Law 2027 is the latest annual edition of the bestselling compliance resource for HR managers, business owners, people leaders, supervisors, employment lawyers, and compliance professionals who need practical guidance on navigating California's complex and constantly evolving employment regulations. California remains one of the most legally challenging environments for employers, with employment laws that are extensive, highly technical, and frequently updated. Even minor compliance mistakes can lead to costly penalties, class action lawsuits, and significant litigation exposure. Written by labor and employment lawyer James J. McDonald, Jr., this official SHRM guide provides authoritative, practical advice to help employers both inside and outside California stay informed, compliant, and confident in their day-to-day employment decisions. You'll learn how to: - Stay compliant with new minimum pay thresholds and Equal Pay Act obligations - Navigate expanded leave rights, Paid Family Leave updates, and sick-leave requirements - Understand new restrictions on "stay or pay" employment contracts - Manage expanded pay-data reporting requirements and avoid mandatory penalties - Implement compliant employee data-handling, workplace communication, and recordkeeping practices Updated annually to reflect the latest legislative, regulatory, and workplace developments, this trusted guide translates complex employment law into clear, actionable guidance that employers, HR teams, and legal advisors can apply immediately. Whether you oversee HR compliance, manage a growing workforce, support multi-state operations, or advise leadership teams on workplace policy and legal risk, this book helps you strengthen compliance processes, reduce exposure, and make informed employment decisions with confidence. Themes include: California employment law, HR compliance, labor law, employment litigation risk, Equal Pay Act, leave management, pay-data reporting, workplace regulation, employer risk management, employment policy, SHRM

The SHRM Guide for Employers

California Employment Law 2027

Leading in Uncertain Times

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