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Work and Welfare in the Digital Age

Creating an Inclusive Future for Europe

The Change Most Companies Get Wrong Most change efforts fail for the same reason. Leaders pour their energy into the process and overlook the people who have to carry it out. New software gets installed and new workflows get drawn up, and within weeks the team drifts back to the old way of doing things. Allan Breidenbach spent more than a decade building a better way. As president of a seventy-year-old, employee-owned manufacturer, he created the RATCHET-UP system, a nine-step method that puts people at the center of every change. In RATCHET-UP, you will learn how to: <ul> <li>Earn the standing and trust that make real change possible</li> <li>Get a team genuinely aligned instead of just nodding along</li> <li>Recognize where technology helps and where it only adds friction</li> <li>Spot and address the people quietly undermining progress</li> <li>Measure profit in more than dollars</li> </ul> Filled with real stories from the shop floor and free of consultant jargon, this book gives leaders in any industry a clear, practical way to make change that lasts.

Solving the Human Problems Behind Business Performance

Ratchet-Up

"SELL," 8th Edition helps you build the professional selling skills valued in today's marketplace. Updated and streamlined content covers the latest sales concepts, industry practices, and technologies, including the role of artificial intelligence in the selling process. Learn how to build customer relationships through storytelling, customer engagement, customer experience strategies, ethical decision-making, and virtual selling techniques. Real-world case studies, role-play activities, and end-of-chapter case studies help you apply key concepts to real-world sales challenges. Cengage's learning platform, MindTap, supports your learning experience by providing you with instant access to course content, quizzes, homework, study tools, and more.

Sell

Klimawandel, Digitalisierung und technologische Revolution haben die globale Wirtschaftsordnung tiefgreifend verändert. Unsicherheit und Ängste treffen dabei auf eine zunehmende Konzentration finanzieller und politischer Macht. Genau in diesem Spannungsfeld findet der Rechtspopulismus seinen Nährboden. Auf die Märkte blickt der Rechtspopulismus durch die Brille der Macht. Das gilt vor allem für den globalen Handel. Es geht nicht um fairen Wettbewerb, sondern um Durchsetzung nationalistischer Interessen. An die Stelle globaler Kooperation treten geopolitische Konflikte. Diese Logik prägt auch die Binnenwirtschaft, wenn wirtschaftliche Macht genutzt wird, um unliebsame Gruppen unter Druck zu setzen. 
Gustav Horn stellt diesem Konfliktmodell eine kooperative Wirtschaftspolitik entgegen. Im Mittelpunkt steht ein aufgeklärter Protektionismus im EU-Außenhandel, der schützt, aber nicht abschottet. Dazu gehört die Kooperation mit allen Handelspartnern, die sich dem Freihandel verpflichtet fühlen. Um in einem konfliktträchtigen Umfeld bestehen zu können, ist ein dynamischer EU-Binnenmarkt mit Gütern der Daseinsvorsorge als Standbein unerlässlich. Dies lässt sich mit einem Dreiklang aus Intelligenz, Innovationen und Investitionen erreichen, indem in ein hervorragendes Bildungssystem, Innovationskultur und nachhaltige europäische Infrastruktur investiert wird. All dies zeigt die Überlegenheit eines kooperativen Vorgehens gegenüber dem derzeit gängigen Konfliktmodell, das Wohlstand zu vernichten droht.

Wirtschaftspolitik in Zeiten des Rechtspopulismus

Imperiale Machtspiele

Don't just design training. Design behavior change that lasts.

Your training program got good evaluations, and learners left feeling satisfied. But within weeks you discover that none of their behavior changed, and managers are asking why. Your training seemed to work in the moment, but performance outcomes aren’t where you want them to be.

With a practical, ADDIE-inspired approach, Designing Training That Sticks tackles a persistent gap most facilitators and instructional designers face every day—the gap between training and real-world performance outcomes. Author Michael L. Dorsey guides instructional designers through his Afterburn Framework—aligning learning objectives, delivery methods, and reinforcement strategies to achieve real, measurable outcomes. Real-world case studies demonstrate how to make his innovative framework actionable.

Dorsey shows you how to:
<ul>
<li>Use reinforcement tools such as job aids, indexed videos, and microlearning.</li>
<li>Build accountability structures such as learning partners and manager check-ins.</li>
<li>Choose intentional environmental design that actively supports key behaviors.</li>
<li>Engage highly motivated supervisors who care about sustained behavior change.</li>
</ul>

Your organization isn’t necessarily failing at training. But it’s probably failing to design training with the future in mind. If you’re ready to do something about that, Designing Training That Sticks is the place to start.

Turn Learning Into Lasting Performance

Designing Training That Sticks

What does it look like to do business with integrity? In Just Business, Alec Hill argues that the foundational Christian concepts of holiness, justice, and love are the keys to a truly Christian business ethic. Written for students and professionals who want their faith to inform their business practices, this textbook provides a clear, practical, and theologically grounded framework for navigating the ethical challenges of modern business life.Now in its fourth edition, Just Business has been updated with more current case studies and examples from global economies and a brand-new chapter on artificial intelligence, making it a timely and comprehensive Christian business ethics resource for today.Just Business features: <ul><li>An accessible and practical Christian perspective on business that teaches readers to apply timeless moral principles in ethical decision-making</li><li>Insightful case studies on pressing topics such as employer-employee relations, discrimination, international business, artificial intelligence, and environmental impact</li><li>Real-world examples of business successes and failures from economies around the globe</li><li>Evaluations of alternative secular approaches to business ethics including dual morality, agency, and law</li></ul>Because God himself is holy, just, and loving, we should strive to embody those characteristics in the way we do business. Just Business is a valuable resource for both undergraduate and graduate students as well as working professionals who want a guide to business ethics rooted in Christian conviction rather than conventional corporate values. If you are a professor looking for a text that takes both faith and business seriously, or a student trying to figure out how your beliefs translate into your career, this book gives you a place to begin and a framework to build on.

Christian Ethics for the Marketplace

Just Business

Essential rental forms, including a legally-compliant lease that you can tailor to your state's laws and your business's needs. Small residential landlords face the choice of hiring expensive lawyers to write leases and forms, or buying generic forms online. Here is an alternative: A lease and associated forms that, when used in conjunction with the law charts in the back of the book, result in leases and agreements that will pass legal muster. Don't guess at the law--use Nolo's resources to get it right.

Leases & Rental Agreements

In 2007, as the first iPhone launched, I was a young retail leader on the front lines of what would become one of the most transformative technological revolutions in history. Customers waited for hours to secure their new device only to return days later furious that networks had failed under unprecedented demand. Inside stores, no answers were quick or easy. There was pressure, confusion, and a leadership playbook that no longer seemed to work. It was an inflection point not just for technology, but for leadership. The Hope Advantage begins in this moment and expands to confront the reality every leader now faces. No longer is change episodic; it is constant, exponential, and it impacts every area of life. The conditions once described as volatile, uncertain, complex and ambiguous are no longer exceptions to the rule; they are the operating environment. But the change itself is not the problem. We've lost the belief in our ability to shape what comes next. When you believe a better future is possible, that you have the power to help create it, and that you don't need a perfect plan to start, this is hope--a practical leadership framework built on the three interconnected disciplines of Direction, Ownership, and Movement. Blending behavioral science, leadership philosophy, and lived executive experience, The Hope Advantage introduces a distinct and timely thesis that belief, not strategy, is the primary hurdle to change. It offers leaders not just a new way to think, but a practical framework immediately applicable to the transformations they're already implementing.

How Leaders Build Belief That Makes Change Possible

The Hope Advantage

We are running our lives, teams, and organizations as though our resources are unlimited. They are not. Regenerative People names the cost of that assumption and offers a different way to work, lead, and live. Drawing on six decades of combined coaching and consulting experience, Janet M. Harvey and Silvia Tassarotti trace the shift from extraction to regeneration--from optimizing outcomes to evolving with them, from controlling uncertainty to partnering with it, and from isolating to protect what we have to interconnecting with what sustains us. Regenerative People moves through four expanding circles: the personal renewal that makes all of this possible, the leadership practices that build resilient teams, the organizational models that generate long-term value rather than short-term extraction, and the community-level shifts that make regeneration collective rather than individual. Each chapter pairs concepts with reflective questions and practices, inviting readers to slow down and apply what they're learning rather than simply collect more ideas. The authors write as guides, not lecturers, walking alongside readers the way Virgil walked beside Dante, offering models and questions in search of the reader's own answers. For coaches, executives, and anyone who senses that the old operating model is reaching its limits, this book offers both the diagnosis and the practice: a way to notice drift before it costs something irreplaceable and to deliberately choose a more enduring way to lead.

Regenerative People: Why Renewal Is Key to Lasting Leadership

Across clinics, classrooms, city halls, and financial systems, women continue doing the uncredited work of governing AI: deciding when systems can be trusted, paused, refused, and repaired. Governing the Default names this work as relational governance, demonstrating how leaders can turn critique of AI's extractive norms into operational practice. Bringing together industry and academic contributors, the volume reframes organizational care as governance designed into decision rights, feedback loops, oversight, and repair. Its copy-ready practices help leaders, educators, and policymakers replace opaque defaults with consent-first, benefit-sharing, repair-ready systems.

Governing the Default

Gender, Power, and Emerging Technology

Understanding the International Environment & Global Business Functions

Introduction to Global Business

In a world that worships disruption, the most revolutionary thing you can do is hold steady. For more than a decade, Whitney Johnson preached the gospel of disruption. She co-founded the Disruptive Innovation Fund with Clayton Christensen. Disruption is in her company's name. But over time, a pattern emerged: The leaders and organizations coming to her didn't need more disruption. They needed stability, the very thing our culture has trained us to overlook. Drawing on original research with over 300 professionals across industries, Johnson reveals a striking finding: 96 percent of employees want more stability or a balanced approach to change, yet they experience disruption at nearly twice the rate their managers perceive. The result? Burnout, turnover, and organizations that exhaust themselves with motion that never becomes progress. Meanwhile, research shows companies with stable foundations deliver 80 percent higher shareholder returns over a decade than their peers. Johnson's Steady will show you how to build stability within organizations, how to identify and champion the people doing the invisible work of holding things together, and how to cultivate the inner steadiness that lets you be a grounding force for others. For leaders who have leaned into disruption and found themselves exhausted, for those who sense the relentless churn isn't working, Steady offers a framework for something different. And for those who have been doing the stabilizing work all along, this book is a declaration: Your work matters. It has always mattered.

The Power of Stability in a Disrupted World

Steady

Too many leaders are burning out--and taking their teams with them. Despite good intentions, many organizations still push harder, demand more, and equate long hours with high performance. The result? Talented people walk away from work they once loved, while leaders feel stuck between delivering results at any cost or failing altogether. Longevity Leadership challenges that paradigm. Drawing on neuroscience, behavioral science, and years of experience in organizational change, Jessica Billiet offers a new model for leadership--one that recognizes performance and well-being are not in conflict but deeply connected. When leaders understand how the brain responds to stress, motivation, and habit, they can create environments where people are energized, innovative, and resilient--without sacrificing results. This book explores the small, often overlooked choices leaders make every day: how they respond to pressure, how they communicate during uncertainty, and how they shape team habits and rhythms. Readers will learn practical, science-backed strategies for reducing burnout, leading through resistance, and building sustainable performance across their teams and organizations. At its core, Longevity Leadership is a call for systemic change. It's about equipping leaders at every level with tools to achieve results without destroying the people who deliver them. Inspiring and deeply practical, this book shows that when leaders honor both performance and mental health, everyone wins.

Longevity Leadership: Building Sustainable Performance Through Science-Backed Strategies

Work and Welfare in the Digital Age

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