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Graham C: When Operations Meet People

When Operations Meet People

Bridging the Gap Between Systems, Leadership, and Performance

Based on a million conversations about what matters most... In The Values Map: Discover What Drives You and How to Move Others, David Allison reveals that shared human values-not age, gender, or geography-are the most powerful predictors of behavior. Drawing from nearly one million surveys across 180 countries, this book provides a proven framework for understanding what truly drives you and the people around you. Through vivid storytelling, Allison demonstrates how values drive our decisions, shape relationships, and transform organizations. Readers use a variety of tools and techniques, then watch their own core values appear throughout the stories that follow. Each chapter illuminates how global brands, grassroots movements, and individuals have used values to reshape industries and lives. Readers will also find: <ul> <li>Values assessment frameworks that personalize your reading experience and reveal the values that drive who you are and what you do</li> <li>Real-world case studies from organizations, governments, communities and individuals that demonstrate values-based strategies in action</li> <li>A data-backed methodology now included in university courses as part of human-centered strategy curricula worldwide</li> <li>Practical frameworks for building stronger teams, engaging stakeholders authentically, and making more aligned life choices</li> <li>Insights from the most comprehensive values dataset ever created, spanning 152 languages and every major culture</li> </ul> Essential for CEOs seeking authentic stakeholder connection, managers building cohesive teams, and anyone wanting to understand their own motivations more clearly, The Values Map delivers both the framework and inspiration to move beyond surface-level assumptions toward deeper, more meaningful human connection.

Discover What Drives You and How to Move Others

The Values Map

Managing people has never been harder. Remote work, AI integration, generational friction and constant change have made the job almost untenable. But at its core, managing people comes down to an ongoing series of conversations -- and managers are overwhelmed by the sheer volume and variety of conversations every day. Most managers receive no management training before inheriting people to manage, and those who do often develop one or two approaches to these conversations and apply them universally. But the managers who consistently get the most from their teams are the ones who can read a situation clearly and shift their approach deliberately.Award-winning organizational psychologist and executive coach Dr. Jake Tuber introduces the Manager Conversations Framework - a practical tool that maps eight distinct postures managers can adopt across the dimensions that matter most in any interaction.Written for managers at every level - from first-time supervisors to senior leaders across every industry and sector - and packed with diagnostic tools, checklists and pro tips, this practical, research-backed guide has everything needed to help every manager become more effective.

The eight postures that make management conversations work (and how to choose the right one every time)

The Deliberate Manager

If coaching is meant to improve the leadership that coworkers experience every day, then consistently involving coworkers is just common sense. Yet conventional coaching often doesn't.This book changes that.Everybody Wins shows you how to improve the leader by involving the people who work with them every day, so the results become visible, measurable, and undeniable. Better Leaders. Better Teams. Better Results. Confirmed by the coworkers who experience the change firsthand.Built on more than 30 years of coaching across six continents and refined through more than 100,000 leaders coached, Will Linssen's methodology has produced a 95% coworker-confirmed success rate. It is structured, repeatable, bespoke, and built for coaches and leaders who care about both people and outcomes.If you want to create change coworkers can see, feel, and confirm, this is the methodology for you. When everyone in the system contributes to the change, everyone gets to claim the win.Everybody wins.

Better Leaders, Better Teams, Better Results

Everybody Wins

Lead your organization's transition from linear operations to circular economy practices In Disrupt the Linear: Leadership Blueprint for a Circular Economy, two leadership and change management scholars present a method for bottom-up leadership that drives sustainability transformation in business and society. Drawing on the construct of Appreciative Intelligence, a competency for innovation developed through decades of work with senior managers across for-profit, government, and non-profit organizations, this book provides a practical path forward. Disrupt the Linear equips leaders with a solution-oriented and innovative mindset for implementing circular economy transition in the every-day practices of their organizations. The authors draw on consulting experience with clients including the International Monetary Fund, the World Bank, IBM, General Mills, 3M, and British Petroleum to present approaches that connect visionary thinking with concrete implementation strategies. Readers will also find: <ul> <li>A framework for bottom-up leadership focused on the wellbeing of people and the planet across organizational contexts</li> <li>Insights on how individuals in for-profit, government, and non-profit organizations can start innovating circular economy practices</li> <li>Methods grounded in Appreciative Intelligence, a research-based construct linking innovation competency to leadership development outcomes</li> <li>Practical approaches for leading sustainability transformation informed by over 30 years of consulting and teaching experience</li> <li>Strategies for navigating disruptive change while building solution-oriented and innovative mindsets throughout your organization</li> </ul> Written for consultants, business and technology managers, development specialists, and project coordinators working across sectors, Disrupt the Linear provides a leadership approach for anyone seeking to implement circular economy practices within their organization's operations and contribute to broader sustainability transformation.

Leadership Blueprint for a Circular Economy

Disrupt the Linear

93% of everything in your organization is working. But all you and your team speak about is the 7% that is wrong. Why? You just haven't seen it yet.

Your team is trying. Your customers are satisfied. Your processes are producing results. 93% of what's happening around you every single day is working - and yet every meeting opens with what went wrong. Every review leads with the gap. Every hard week sends you home carrying the weight of the 7% that didn't go right.

That's not leadership. That's the oldest software still running - a brain wired for survival, scanning for threats that aren't there, missing the 93% that's right in front of you.

The 93/7 Principle is for the manager leading people who wants to build something that actually lasts. Not a culture held together by pressure and urgency - a culture where people are genuinely developed, customers feel truly seen, and the standard gets held because the team believes in it. Not because someone is enforcing it.

In this book you'll discover:

¿ Why your brain is actively working against you - and the simple daily practices that rewire it
¿ How to lead yourself from the 93% before you can lead anyone else there
¿ The conversation framework that develops people up - and handles the hard moments with genuine care
¿ How to build a team that sees each other clearly, holds each other accountable, and keeps going when you're not in the room
¿ The operational systems that make the 93% structural - so the culture doesn't depend on any single leader's presence
¿ What the best customer interactions have in common - and how to build a team that creates them consistently
¿ The long game - building something that outlasts you, that keeps growing after you've moved on, that changes the world through the people you developed

This is a book about mindset - and how your mind can make you and your team great. About seeing what's actually working and building from that foundation - while still holding the standard, having the hard conversations, and developing people into the best version of themselves.

The 93% is already there.

It's time to start leading from it.

How the Best Leaders Build Cultures, Develop People, and Change the World by Seeing What Others Miss

The 93/7 Principle

The leaders who thrive over the next decade will not be the ones who compete with AI on its own terms. They will be the ones who invest deeply in the qualities that make them irreplaceable. This is The Human Brand.We are at an inflection point in the history of leadership. The qualities that used to be the bedrock of great leaders--analytical skills, deliverable speed, clear communication--can now be easily matched or outperformed by AI. So if these don't make a leader great, what does?The Human Brand argues it's the fundamentally human qualities of leadership that will make them thrive--the ability to exercise genuine judgment, build real trust, or be authentically present with another human being. Those qualities are not footnotes to leadership. They are what leadership is. That is your human brand and this book provides a clear, grounded, and practical path to building one.<ul><li>In Part 1, you'll tackle the anxiety surrounding AI head-on to better understand your value in the company when AI can do what you used to do. You'll learn what tasks can easily be tackled by AI without value loss and which you should focus on.</li><li>In Part 2, you'll learn the how to develop the four core qualities of the human brand--judgment, empathy, courage, and presence--and what makes them so important.</li><li>In Part 3, you'll translate those qualities into action, learning how to hone the art of storytelling and use your brand to build a company culture that can stand the test of time.</li><li>Finally, in Part 4, you'll learn a framework for self-development and how to leave a legacy built on your humanity.</li></ul>The Human Brand is a book for leaders who want to navigate the AI era not with anxiety, but with clarity, purpose, and a deep confidence in what makes them irreplaceable.

How Leaders Stay Relevant and Competitive in the Age of AI

The Human Brand

Practical tools for building psychological safety across your organization Psychological safety drives team learning, creativity, and accountability, yet many organizations struggle to translate the concept into consistent daily practice. Building a Fearless Organization: A Fieldbook for Creating Psychological Safety at Work, by Harvard Business School professor Amy Edmondson and Harvard Chan School professor Michaela Kerrissey, provides practical tools and actionable steps for creating an interpersonal climate where every team member feels genuinely empowered to express ideas, ask questions, acknowledge mistakes, and raise concerns early and often. Designed as a hands-on companion to The Fearless Organization, this reliable resource uses real-life scenarios and detailed strategies to illustrate how psychological safety can ignite creativity, clarify goals, enhance accountability, and redefine leadership at every level. Drawing on decades of original research at Harvard, Edmondson and Kerrissey equip readers with structured approaches that work whether teams are navigating smooth day-to-day operations or confronting significant challenges in the knowledge economy. Written for leaders, managers, executives, teams, and organizational development professionals, Building a Fearless Organization delivers the structured guidance needed to move from understanding psychological safety to actively building it. Whether you are leading a small team or transforming an entire enterprise, this guide serves as a practical roadmap for lasting cultural change.

A Fieldbook for Creating Psychological Safety at Work

Building a Fearless Organization

Lead effectively across teams, time zones, and business cycles without burning out In The Whole Human Leader: How to Lead Without Losing Yourself, executive coach Peter Sorgenfrei delivers a framework for sustainable leadership built over more than a decade of coaching executives across 13 countries. Grounded in his own experience of leadership collapse and recovery, this book provides the real stories, practical tools, and mindsets required to lead as a whole person while maintaining clarity, rhythm, and energy. Centered on the Whole Human Framework, the book shows leaders how to scale functions, manage teams, and navigate cross-functional complexity without sacrificing their wellbeing or relationships. Sorgenfrei draws on experience advising executives at Toyota, Coca-Cola, Nestlé, American Express, Eli Lilly, Hyundai, and numerous fast-scaling startups to present leadership techniques that blend strategic effectiveness with personal sustainability. Readers will also find: <ul> <li>Practical frameworks, including the Success-Security Matrix and the Whole Human Framework's four domains, for carrying the emotional and strategic load of leading today without burning out or breaking down</li> <li>Real-world stories from CEOs and senior leaders navigating the pressures of scaling organizations across multiple countries and time zones</li> <li>Tools for maintaining personal clarity and energy while managing teams, stakeholders, and cross-functional complexity simultaneously</li> <li>The case for integration over balance: strategies for building sustainable leadership rhythms that go beyond time management to preserve the relationships that make leadership meaningful</li> <li>Methods for shifting from survival mode to sustainable performance developed through coaching executives at Fortune 500 companies</li> </ul> Perfect for CEOs, middle managers, founders transitioning from doer to leader, and people managers at high-growth companies, The Whole Human Leader is an honest companion for anyone navigating the weight of modern leadership responsibility.

How to Lead Without Losing Yourself

The Whole Human Leader

Navigating the Depths of Curiosity and Connection to Build Organizational Flow

The Diver

Gain all the skills you'd get from studying for an MBA in a classroom-free way and accelerate your business career in only 30 days. 

This internationally bestselling book distils the full insights of MBA knowledge and disciplines, providing a comprehensive and engaging guide to workplace success. This new edition has been thoroughly updated to reflect the changing curriculums from leading business schools reflecting how businesses are affected by such things as remote work, global disruption and geopolitics and the rise of AI, combined with the shift in learning to online training and the surge in microcredentials.

The 30 Day MBA covers the core 12 disciplines knowledge from MBA courses and is supported by insightful use-cases from world leading organizations including IKEA, Cisco, Shell and Heinz. 

Look no further than The 30 Day MBA to broaden your business skills.

Your Fast Track Guide to Business Success

The 30 Day MBA

Success isn't determined by circumstances. It's determined by your ability to influence them.Influence - Rapport - Results is a practical guide for anyone who wants to communicate with greater confidence, build stronger relationships, and achieve better outcomes in every area of life. Derrick Chevalier combines proven principles of influence, rapport, and negotiation into a powerful framework that helps readers replace outdated tactics with modern strategies built on trust, credibility, and cooperation.Through real-world insights and actionable techniques, you'll learn how to reduce conflict, strengthen teamwork, inspire collaboration, and create meaningful connections that lead to lasting success. Whether you're leading an organization, growing a business, advancing your career, or improving your personal relationships, these strategies will help you communicate more effectively and achieve results that benefit everyone involved.Serving as the official companion to the Amazon #1 bestseller and International Impact Book Award-winning EVOLVE OR BE SLAUGHTERED: Negotiation For the 21st Century, this book expands on the principles of modern influence and negotiation with practical lessons you can apply immediately.If you're ready to earn greater credibility, increase your influence, build stronger relationships, and create extraordinary personal, professional, and financial results, Influence - Rapport - Results provides the roadmap to help you get there.

Influence - Rapport - Results

When Operations Meet People

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