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Kevin Croker

Thrive

A Leader's Guide to Organisational Culture

Discover how to capitalize on what makes your business-and its products-truly valuable to customers In Pay Back: Turning Customer Value into Lasting Revenue, a team of veteran business strategy thought leaders delivers an innovative, pragmatic approach to value that will transform the way you understand competitive advantage and improve your company's financial performance. The authors explain the customer's journey in evaluating what makes a product or service meaningful and unique in the marketplace. They show you how to navigate and translate that evaluation process into sustained revenue. Pay Back offers a step-by-step guide to a continuous process linking product and service investments with realized customer perceptions of value and, ultimately, the firm's financial results. It combines a practical perspective on customer value with a grounded framework you can implement at your own firm. The book offers: <ul> <li>Proven strategies for creating, positioning, and pricing products and services that are meaningful and unique to customers</li> <li>Insightful illustrations of how today's typical interactions between companies and customers unnecessarily waste value, to the detriment of both parties</li> <li>Pricing and monetization techniques that help leaders focus on profitable ways to capture value from different groups of customers </li> </ul> Perfect for company executives who set product and service strategy, Pay Back is also a must-read guide for seasoned business leaders trying to turn around underperforming product lines, as well as MBA students and anyone else with an interest in practical business strategies that deliver results.

Turning Customer Value Into Lasting Revenue

Pay Back

The right business model is essential for success in a fast-moving and interconnected world, and it starts with concept development.This is the in-depth manual to building and executing strategy amidst complex external and internal driving forces. Building on the foundation of his first book, international business leader and consultant Staffan Hedén clarifies and expands his unique business model framework, showing how to create, build, and retain value while strengthening relationships with all stakeholders. The book offers important insights on navigating a tumultuous sociopolitical and economic environment, dealing with issues such as regional conflicts, cyber risk, climate change, and AI and other technological developments. Introducing the tools SETAI and SOAP, it presents a detailed roadmap for alternative paths for product and service development, recognizing the need for global organizations to constantly map new customer groups, find new ways to sell and price their products, and set up new collaborations.This thought-provoking book is an ideal resource for owners, board members, and managers at medium to large companies, as well as MBA and advanced business students.

Business Model Innovation Roadmap

The Company Soul

Restaurateur, entrepreneur, and bestselling author Danny Meyer reveals the secrets of his widely-admired leadership philosophy and the tools he uses to build an energized, cohesive, and motivated culture. In 2006, Danny Meyer owned eleven restaurants, was nurturing a single parkside burger kiosk called Shake Shack, and had just written a bestselling book, Setting the Table, about his company's unique culture of Enlightened Hospitality. On the first page of that book, Danny proudly declared that in twenty-five years he had never closed a restaurant. But just a few years later, he shuttered his beloved Tabla, a decision that filled him with shame-but sparked a reckoning within him about what it means to be a leader. Danny realized that his fear of failure wasn't just misguided: it was also an impediment to his innate entrepreneurial spirit, and that clinging to the past was holding his company back. In WHAT COULD POSSIBLY GO RIGHT, he takes the reader along on his journey to learn how he's delivered a winning culture of excellence at scale. Businesses and organizations have long understood how to scale systems of production. But it's a much trickier challenge to scale uplifting human relationships, particularly in a fluid, growing organization - one that has now spawned 700 businesses spread across twenty-four countries. As Danny writes, 'Along the way, I've tripped and scraped my knee more times than I can count, and yet the general trajectory has been upward and to the right.' WHAT COULD POSSIBLY GO RIGHT offers fascinating, lively stories from the last twenty years of Danny's career, along with plenty of his trademark mantras (D.F.S-Don't F'ing Settle; Change Your Grip; and Think Like a Winemaker) and leadership concepts (the Hospitality Quotient; the Rule of Two; and the Four Gears of Leadership). Together, they offer an insightful, practical, and transformative roadmap for success, yes, but more important: for making things that matter and endure. Danny believes that culture is an aspiration, not a destination. When you get your culture on the right path in any field, your missteps end up mattering far less than the innumerable lives you'll have changed for the better.

What Could Possibly Go Right?

A practical guide to help unlock potential savings of over 30% in IT spend, this book presents a framework for IT executives to identify hidden cost reduction opportunities, improve business alignment and redirect savings toward critical digital transformation and innovation initiatives while maintaining operational stability.Unlike books that focus solely on financial optimization of public cloud services like AWS, Azure and Google, this one expands the scope to address cost savings across all types of enterprise IT assets, whether hardware, software, or even services. Readers will gain concrete strategies to assess FinOps maturity, understand IT spend factors, and implement optimization levers across their entire technology landscape. Through real-world case studies and a flexible Enterprise FinOps framework, the book provides actionable methods to reduce technology debt, fuel innovation, and align IT investments with business objectives, potentially unlocking millions in savings that can be redirected to strategic priorities like innovation and transformation. It positions IT from a cost-center to becoming a driver of business growth.This guide is primarily designed for IT practitioners with budget decision-making authority, particularly CIOs and their executive management teams responsible for enterprise IT services. It also serves middle and senior managers seeking departmental cost optimization, independent consultants specializing in IT financial management, and students interested in this emerging field.

Unlock Operational Savings to Bootstrap your Innovation and Transformation

The CIO’s Guide to Enterprise FinOps

A Comprehensive Introduction

Financial Technology

How the rise of AI agents--and other forms of autonomous intelligence--will transform every aspect of how companies create value and compete.Companies have long operated with a basic assumption: intelligence is scarce. Talent is limited, expertise is expensive, and good judgment is hard to scale. But that world is ending.AI agents are bringing a new form of labor into the enterprise--one that can work autonomously, learn continuously, and scale instantly. Their embodied counterparts, from drones to humanoid robots, are doing the same in the physical world. Together, these systems are introducing a new economic reality: cognition is becoming cheap, elastic, and abundant.In Abundant Intelligence, Deloitte's Nitin Mittal and futurist Mike Walsh show what happens when intelligence becomes cheap and widely available. Drawing on inside access to the people leading AI transformations at the world's most powerful companies, they uncover how this shift is challenging every assumption about strategy, productivity, and leadership, and what organizations must do now to stay ahead.As abundance becomes the new normal, the leader's job shifts from collecting intelligence to directing it. Those who learn to harness this expanding workforce of digital labor will unlock new levels of speed, creativity, and advantage. For everyone else, the gap will widen fast.

How Digital Labor Will Rewrite the Rules of Business

Abundant Intelligence

From the former dean of Harvard Business School comes a richly researched examination of the CEO role--and a pathway to succeeding in the job.Millions of ambitious professionals aspire to lead a company and one day hold the title of chief executive officer, not just for the prestige but because they know the impact they can make from that role. If you've worked in a company led by a great CEO, you may have experienced the way a gifted leader can energize an organization and bring a sense of joy, meaning, and momentum to our workdays.Yet despite the hold the role has on popular imagination, relatively few people have a solid understanding of what CEOs actually do all day, and what behaviors differentiate those who perform the job well from those who do it poorly.Nitin Nohria, distinguished professor and former dean of Harvard Business School, pulls back the curtain on the top role and helps aspirants understand what it's really like to lead a company. Drawing from a quarter century of biannual HBS New CEO Workshops that thousands have attended, and a deep reservoir of research, Nohria distills what he and his colleagues have learned about how the best CEOs approach their work. Topics include how those executives allocate their time, communicate, drive strategy and execution, infuse purpose, shape culture, manage stakeholders, and so much more.The CEO is an accessible, enduring instruction manual filled with timeless principles that will prepare leaders for the ultimate success.

The Role, the Reality, the Responsibility

The CEO

Business success strategies for a rapidly changing world

Futureshift

Insights are easy. Habits are harder.

Built from 100+ interviews with HR leaders and executives worldwide, this practical and entertaining read helps professionals build their HR tools and habits to lead people and manage tasks effectively. Learn how to navigate challenging conversations, set clear expectations, and build a healthy, strong culture. Through vivid storytelling and real-world scenarios, enter the fictional workplace with Sanjay, Ashley, Tia, and Jose to learn from Sanjay's leadership journey in HR partnership.

He never planned on becoming a manager - and now he's learning that leading people takes more than good intentions. Throughout the story, you'll learn key tools, frameworks, and habits from Sanjay to build leadership skills, management capabilities, and a strong HR partnership. HR Guidelines Every Manager Should Know turns insights into action plans to help you confidently develop your leadership effectiveness.

HR Guidelines Every Manager Should Know

Legacy is not built through position or recognition, but through disciplined choices aligned with purpose and conviction.The Power of Legacy: Holistic Leadership for Lasting Impact presents a values-based framework for leaders who want their influence to endure beyond titles, timelines, and organizations. Dr. Jamika Bivens integrates research-informed leadership theory with real-world application, challenging readers to lead with clarity, integrity, and human relationship competence.This book is designed for professionals, executives, educators, and emerging leaders who seek to align decision-making, character, and long-term impact. Through practical insight and reflective guidance, readers are equipped to build cultures, careers, and lives that hold together over time.

Holistic Leadership for Lasting Impact

The Power of Legacy

This book looks at the inter-relationship between the system background of the Chinese family enterprises, information disclosure with the reality of the securities market. The book examines the relationship between family enterprise governance and the information transmission mechanism through theoretical and empirical studies and provides comprehensive results of the investigation on family enterprises. In particular, it constructs a three-dimensional analytical framework constituted by governance of listed family enterprises, information disclosure and enterprise value from the perspective of family enterprise governance (i.e. the ownership structure and features of the board of directors) The book is useful to investors with information on listed family enterprises. The content helps investors to correctly realize the value of such enterprises and reduces the problem of "adverse selection", saving cost on decision-making. The book is also beneficial to securities regulatory authorities to assess the quality of information disclosed by listed companies.

Chinese Family Enterprise Governance

Thrive

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