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The Quiet Workforce

Redefining HR for Silent Quitting

The concept of "generation" has been extensively employed in history and the social sciences and is understood as one's position within a family hierarchy or as a collective term for individuals of a specific age group. How does intergenerational leadership and followership translate in the workplace and wider community? The editors have curated the research of global and diverse experts to explore the power of intergenerational leadership and followership to transform organizations and communities and address societal and global challenges. This collection features diverse individuals and communities sharing their experiences conducting research, developing frameworks, and implementing practices focused on addressing their key issues while building bridges across generations. By exploring the under analyzed intersection of identity and generational diversity, this book sheds light on adaptive and inclusive intergenerational leadership and followership strategies, offering valuable insights into mentorship, knowledge transference, and innovation processes, to promote a holistic understanding of effective and transformative leadership.

Transformative Intergenerational Leadership and Followership

Bridging Generations

An updated new edition of the definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.&nbsp;"What an asshole!" How many times have you said that about someone you work with? You're not alone! In the 20th anniversary edition of this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to help you understand why assholes can be so destructive to your company...and the best way to deal with them.&nbsp;&nbsp;Practical, compassionate, and downright funny, this guide offers: &nbsp;<ul><li>Strategies on how to pinpoint and eliminate negative influences&nbsp;</li><li>Illuminating case histories from major organizations</li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out &nbsp;</li></ul>The No Asshole Rule is a New York Times, Wall Street Journal, and USA Today bestseller.

Building a Civilized Workplace and Surviving One That Isn't

The No Asshole Rule (20th Anniversary Edition)

A fresh and life-affirming vision of management as one of the most meaningful jobs you didn't know you had—revealing how growing your employees is the key to fueling the bottom line and fueling your soul—from an acclaimed author and beloved NYU Stern professor. What does it feel like to be a boss who meant something, grew someone, and did something bigger than themselves? Good bosses manage people, not just performance—and leave behind legacies while boosting their organization’s bottom line. NYU Stern School of Business professor Dr. Dolly Chugh calls this sacred work. In The Good Boss Project, Dolly uses leads from employees to track down managers known to be good bosses. By interviewing both the manager and the people who work for them, she unpacks how good bosses refuse to choose between high standards for performance and high standards for humanity. You will meet managers in small startups, big companies, the military, investment banking, and even a lice removal clinic…as well as a meditation guru, Broadway and Hollywood director, and March Madness championship basketball coach. Grounded in a sense of purpose, each offers a vulnerable peek into their inner lives as a manager, including what works on the good days (and what doesn’t on the bad days). Drawing on these stories plus the latest research from social psychology, organizational behavior, and behavioral economics, Chugh shows how to get more developmental value from delegation, spend less time solving your people’s problems and more time empowering them to solve their own, create a culture that serves as the emotional DNA for teams, and be the employer people say they will follow anywhere. Along the way, she equips you with the concrete skills you need (today) to be the good boss that (amazing) people want to work (hard) for and deliver (extraordinary) results for. Being a good boss is sacred work. The kind that leaves a legacy. Whether you’re a new manager, a not-so-new manager, or a seen-it-all manager, The Good Boss Project is your pep talk and toolkit for becoming the boss you mean to be.

Becoming the Manager You Mean to Be

The Good Boss Project

Renowned economist Josh Ryan-Collins provides the ideal pedagogical resource for anyone concerned with the major role central banks play in shaping all of our economic opportunities and daily lives. This book provides a concise, authoritative overview of the history and stated purpose of central banks. With critiques of principles and actions that have emerged since the 2008 crash, Ryan-Collins's own and others' proposals offer a solution of how to reform them. In a clear, easy-to-follow structure, it offers historical-normative descriptions of the evolution and role of central banks alongside "myth-busting" chapters explaining the salient critiques of, and proposed alternatives to, principles at the heart of central-bank thinking. Along the way, it covers the major issues preoccupying critical central banking studies and political economics today, including housing inequalities, climate change, digital currencies, and the potential impact of artificial intelligence.

Rethinking Central Banking and Macrofinancial Policy for the Age of Polycrisis

The Gods that Failed

The Law of Financial Crime

Following the events of 9\11 individual countries and the international community became increasingly concerned about how best to prevent the funding of terrorist groups. Alternative remittance systems such as Hawala, where money is moved informally between a network of brokers in the Middle East, north Africa and south Asia have been identified as a potential source of terrorist financing leading to calls for greater regulation of such alternative remittance systems.This book analyses the risk such alternative remittance systems pose in terms of terrorist financing, offering a detailed overview of the historical origins and methods of operation of alternative remittance systems or informal value transfer systems. The factors that have come to ensure that these systems have remained operationally viable in modern times are identified along with the risks they present balanced against an overview of their actual misuse for illicit purposes to date. The book presents a detailed critique of the UK framework for the regulation of these systems drawing where possible on existing data to assess the use and effectiveness of these measures in practice. A range of options for mitigating risks associated with specific remittance corridors is considered ranging from initiatives that promote remittances through the banking sector, to efforts to mitigate risk and the impact on the delivery of UK overseas development aid. The book concludes with key recommendations as to the effectiveness of the current regulatory framework within the UK viewed from the perspective of international efforts to secure the regulation of these systems, and in stemming terrorist finance as part of national and international counter-terrorism policy.

The Regulation of Hawala and Alternative Remittance Systems

Stemming Terrorist Finance

Organizational Behaviour in Healthcare

This book offers a comprehensive exploration of leadership and governance in healthcare within the African context, addressing the critical need for effective strategies to enhance service quality and patient outcomes. Through a collection of insightful essays, it delves into the intricacies of leadership models and governance structures that are pivotal in healthcare organizations.&nbsp;&nbsp;With contributions from eminent scholars and practitioners, this volume provides a rich tapestry of theoretical insights and practical case studies. It covers key topics such as Leadership Verses Management in Healthcare, Healthcare Governance, Clinical Leadership and Governance including the creativity and innovation in Healthcare as well as the Legal and Ethical Issues in Clinical Governance.&nbsp;Ideal for healthcare professionals, policymakers, and scholars, this book serves as an essential resource for understanding and advancing leadership and governance in African healthcare systems. It is particularly valuable for those involved in health policy, management, and organizational leadership, offering new perspectives and empirical research to inform policy and practice.&nbsp;Patience Aseweh Abor
 is a Professor of Health Policy and Management at the University of Ghana Business School. She has held Visiting Professor positions at the Chester Business School, University of Chester, UK and the School of Management, The University at Buffalo, USA. She holds a PhD in Management from the Southampton Business School, University of Southampton, UK ,MPhil in Health Services Management and BSc Nursing from the University of Ghana . She is a member of the Presidential Advisory Group on the Economy (PAGE) and serves on the boards of some companies. She has also contributed chapters in books published by Palgrave Macmillan and Routledge. She is also a Director and Senior Consultant with the Corporate Support Group Ltd (a management, financial and economic consulting firm) and has consulted for some international and local institutions including, the World Health Organization, International Finance Corporation, African Development Bank (AfDB), Ghana Oil and Gas for Inclusive Growth, Ghana Ports and Habours Authority, and Trust Group of Companies.

Theory, Practice, and Emerging Perspectives

Leadership and Governance in Healthcare in Africa

Performance Management

What employers must know about FMLA leave for both on-site and remote workers The federal Family and Medical Leave Act (FMLA) helps workers balance the demands of work, family, and personal care. But for employers, knowing how to apply this law fairly and legally can be difficult--especially when it comes to determining workers' eligibility for different types of leave, tracking intermittent leave, and completing the proper paperwork. What's more, related and sometimes overlapping workers' compensation statutes and state leave laws create complexity, such that any misstep can result in frustration for both managers and employees. This book provides answers--in plain English--to every employer's questions about the FMLA. It offers detailed information, sample forms, checklists, and other tools to help company managers and human resources personnel figure out: <ul> <li>who is eligible for leave</li> <li>what types of leave are covered</li> <li>how much leave individual employees may take, and</li> <li>how to comply with notice and other paperwork requirements.</li> </ul> This indispensable guide, from experienced employment law attorneys, has already helped thousands of companies learn how to respect employees' rights while simultaneously protecting their business interests. The 8th edition includes changes to state family and medical leave laws and discussion of how they intersect with the FMLA.

The Essential Guide to Family & Medical Leave

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

ELEMENTS OF STOCHASTIC FINANCE

A guide to organizational transformation targeting the country's trillion-dollar stagnancy problem-the "frozen middle" of corporate America-and offering strategies to overcome bureaucratic setbacks that hinder innovation, profit, and fulfillment Corporate America has a trillion-dollar problem: the frozen middle-paralysis in the critical layer of management caught between high-level leadership's vision and frontline employees' execution. This paralysis causes even the most promising initiatives to stall out. It traps passionate managers in inertia and stymies senior leadership. And every year it's costing companies billions. As experts in organizational transformation, Jimmy Leppert and Justin Wasserman have spent their careers figuring out how to thaw the frozen middle. Their consulting firm, Empactful Advisors, has led major organizations-including Chevron, Merck, and the Department of Defense-to generate more than $5 billion in cost savings and revenue growth. The key to their success comes from aligning senior leadership and middle management, using empathy and practical frameworks to illuminate the blocks that both sides face, and showing how they can shift from utter disconnect to collaborative goal setting that helps all parties-as well as the company-hit their targets. In Thaw, Leppert and Wasserman share their field-tested methods for turning strategic goals into tangible outcomes. Along the way, they offer a road map for employees at all levels to learn how to move through the bottlenecks that hold their organizations back and facilitate meaningful change. Middle managers will be empowered to unlock stalled careers, and senior leaders will learn how to galvanize their workforce and achieve bold, accelerated change. In the age of AI, a playbook for improving-and celebrating-human contribution is more essential than ever. Sharp, confident, and timely, Thaw is poised to be the definitive book on ending organizational paralysis and unlocking true potential.

Unfreeze Middle Management to Unlock Strategy, Innovation, and Growth

Thaw

How the financialization of healthcare has eroded the quality of care, driven up prices, and worsened health inequalities Financial actors and healthcare leaders increasingly view healthcare organizations as financial assets to be bought, sold, and managed for maximum profit, regardless of the effects on patient care. Healthcare in the Age of Finance Capital reveals how the federal government enables financial opportunism in healthcare and offers bold ideas for overhauling a failed system. Rosemary Batt and Eileen Appelbaum provide a unique analysis of the financialization of healthcare, a process in which a growing proportion of the healthcare economy is owned and controlled by the financial sector. Healthcare organizations increasingly depend on financial machinations and the earnings derived from them rather than revenue generated from patient care. The extent to which financial calculations overshadow the healthcare mission depends importantly on institutional legacies, reimbursement rules, and the failure of regulatory oversight. Batt and Appelbaum show how differences in regulations and financing rules shape whether financial actors can penetrate distinct healthcare segments—from hospitals, nursing homes, and ambulatory care to physician specialties, home health, hospice, and autism services. Nonprofit healthcare is not immune from this financial logic. Evidence based, accessible, and informed by real-world examples, Healthcare in the Age of Finance Capital sheds critical light on how financial deregulation coupled with the relaxation of health, tax, anti-trust, and labor laws have allowed financially driven actors to exploit public funds for private gain at the expense of healthcare organizations, patients, communities, labor, and taxpayers.

Public Funds for Private Gain

Healthcare in the Age of Finance Capital

The Quiet Workforce

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