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The Retail Sales Survival Series

Huddleston B: The Complete Furniture and
Appliance Sales Survival Guide

The Complete Furniture and Appliance Sales Survival Guide

The No-BS Playbook for Furniture, Mattress, and Appliance Salespeople

Uncover the psychological shortcuts that shape every decision you make - and learn how to use them in business. Voted #1 in the BBH World Cup of Advertising Books Winner of the Sales and Marketing Category at the Business Book Awards Before you can influence decisions, you need to understand what drives them. The Choice Factory is an essential read for anyone who wants to learn. By observing a typical day of decision-making, from trivial food choices to significant work-place moves, behavioural science expert Richard Shotton investigates how our behaviour is shaped by psychological shortcuts. With a clear focus on the marketing potential of knowing what makes us tick, he draws on evidence from academia, real-life ad campaigns and his own original research. Entertaining and highly accessible, The Choice Factory is made up of 25 short chapters, each addressing a cognitive bias and outlining simple ways to apply it to your own marketing challenges. Shotton interviews some of the smartest and most influential thinkers in advertising, including Rory Sutherland, Lucy Jameson and Mark Earls. Covering everything from priming to the pratfall effect, charm pricing to the curse of knowledge, with The Choice Factory as your guide it has never been easier to apply the science of behavioural economics to marketing. 'Actionable, memorable and powerful' - Seth Godin, bestselling author of This is Marketing Now part of the Harriman House Essentials Collection, a series showcasing the very best of business and finance books.

Harriman House Essentials

The Choice Factory

Two of the world's leading researchers on behavior and decision-making join forces to equip readers with the knowledge, tools, and techniques to live our best, most human lives in an age of machines. “The real problem of humanity is the following: We have Paleolithic emotions, medieval institutions and godlike technology. And it is terrifically dangerous.” —E.O WilsonOur choices and experience of the world are increasingly shaped by powerful interests and godlike technology. Somebody else is deciding what ‘good’ choices look like—and often that means good for them, not for you. From the social media apps hijacking your attention and algorithms quietly curating your reality, to the markets profiting from confusion and AI systems slowly eroding your thinking: your choices are shaped by people who understand your psychology better than you do, and use that knowledge for their own ends. Against this backdrop, it is easy to feel diminished and 'done to'.This book is about fighting back—individually and collectively—and becoming the best of ourselves. Becoming super-humans. Drawing on over 1,000 experiments run across more than 70 countries, Halpern and Costa show how you can boost your own agency and decision-making, how we can upgrade our systems and institutions so that it is easier for everyone to choose well, and how we can shape AI so that it amplifies human capability rather than replacing it.Super-Human ultimately asks us to make the biggest choice of all: in an age when machines can think, decide and even feel on our behalf—what kind of humans do we want to be? <ul><li>Human. Reclaiming agency and becoming a better decision-maker (Chapters 1-3). Understanding how human attention and sense-making works, so that we can self-guide, rather than be hacked by others - and more effectively turn our intentions into action.</li><li>Supra-human. Building systems that support us to choose well together. (Chapters 4-7). Humans are social creatures, who think aloud and together. It's a feature not a fault. Social networks, markets and institutions strongly enable us to achieve things we could never do alone, but also operate as ‘supra-human’ influences on our behavior. Yet individually and collectively we have power to channel and shape them too - more power than we realize</li><li>Super-human. Shaping the technology that will shape us. (Chapter 8) AI could be the ultimate ‘bicycle of the mind’, but it can also become a crutch rather than a coach. It poses opportunity and challenge - to boost our capabilities to superhuman levels, or to become our inadvertent master.</li><li>Future-human. What kind of humans do we ultimately want to be? (Conclusion) Our minds today have been shaped by the technologies and institutions of our ancestors, in ways they could not have anticipated. We can make choices that will alter our minds and those that follow: what shall we choose?</li></ul>

Reclaiming Our Power to Choose and Shape the Future

Superhuman

A Playbook for Drama-Proof Leadership

Conflict Without Casualties, Third Edition

The Illusion of Choice

One of the most popular and beloved introductions to the concept of faith ever written, Mere Christianity has sold millions of copies worldwide. Now available in a special journaling edition.In one of the most popular introductions to the Christian faith ever written, C. S. Lewis sets out simply to 'explain and defend the belief that has been common to nearly all Christians at all times.' Rejecting the boundaries that divide its many denominations, he provides an unequalled opportunity for believers and nonbelievers alike to hear a powerful, rational case for Christianity.Bringing together his celebrated BBC lecture series broadcast during the war years, Mere Christianity reminds us of the truly important things in life and shows the way to joy and contentment. This brilliant collection confirms C. S. Lewis' reputation as one of the leading writers and thinkers of our age.

Mere Christianity Journal

The definitive guide to transforming everyday interactions into remarkable wins, from Harvard Law, MIT, and University of Michigan's negotiation experts. What if you could walk away from every conversation with exactly what you want?At work, at home, and in our daily interactions, our lives are full of constant negotiation: <ul><li>Trying to score a promotion at work</li><li>Changing an airline flight</li><li>Even getting our spouse to take out the trash</li></ul>But, while we like to think we know how to get our way, too many of us struggle to capture what we know we deserve.In Never Settle, renowned negotiation experts Attia Qureshi and John Richardson move beyond the basic theory of persuasion to help you learn these invaluable skills to get more in every aspect of your life.Drawing from decades of experience teaching at elite institutions and incorporating insights they've culled from FBI negotiation tactics, they offer readers groundbreaking, actionable strategies to negotiate with confidence and achieve extraordinary results, no matter the circumstances.With easy-to-follow, habit-building exercises, this revolutionary guide reveals how you can build trust through reciprocity, get more through a strategic no, and craft win-win outcomes using creative problem-solving.Accessible and empowering, Never Settle equips you with the techniques you need to unlock the best deal, without settling for anything less.

Persuasion & Negotiation Skills to Get What You Want

Never Settle

“Schlink knows how to tell a gripping yarn . . . [The Granddaughter] is a rewarding and wonderfully readable novel.” —The Guardian“A brilliant dissection of a fragmented nation in which a glimmer of hope relieves a somber but wholly memorable tale.” —Kirkus (starred review)From the bestselling author of The Reader, a striking exploration of the past, told through the story of a German bookseller’s attempt to connect with his radicalized granddaughter.It is only after the sudden death of his wife, Birgit, that Kaspar discovers the price she paid years earlier when she fled East Germany to join him: she had to abandon her baby. Shattered by grief, yet animated by a new hope, Kaspar closes up his bookshop in present day Berlin and sets off to find her lost child in the east.His search leads him to a rural community of neo-Nazis, intent on reclaiming and settling ancestral lands to the East. Among them, Kaspar encounters Svenja, a woman whose eyes, hair, and even voice remind him of Birgit. Beside her is a red-haired, slouching, fifteen-year-old girl. His granddaughter? Their worlds could not be more different— an ideological gulf of mistrust yawns between them— but he is determined to accept her as his own.More than twenty-five years after The Reader, Bernhard Schlink once again offers a masterfully gripping novel that powerfully probes the past’s role in contemporary life, transporting us from the divided Germany of the 1960s to modern day Australia, and asking what unites or separates us.Translated from the German by Charlotte Collins

The Granddaughter

A SHORT COURSE IN SALES BASICS. 7 Lessons in&nbsp;Sales&nbsp;is a quick course in selling, giving you everything you need to know in just seven short chapters. From listening and asking pertinent questions, to presenting the features and benefits of your product or service to match your customer's needs, you'll discover how to become a world-class salesperson. * Lesson 1: Jump-start your success formula * Lesson 2: Develop product and service expertise * Lesson 3: Understand buying motives * Lesson 4: Turn objections to your advantage * Lesson 5: Presentations and closings * Lesson 6: Create action-provoking systems * Lesson 7: Implement motivation and support systems Explore the main themes and ideas in sales, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises.&nbsp;7 Lessons in Sales&nbsp;is your fastest route to success. ABOUT THE SERIES 7 Lessons&nbsp;are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

Master the Basics of Selling in 7 Steps

7 Lessons in Sales

Klassiker im Insel Verlag

oder Die Kunst der Überredung | Hochwertige Schmuckausgabe mit Farbschnitt | Die erste Second-Chance-Romance der Weltliteratur

Anne Elliot

Jane Austens erster Roman "Sinn und Sinnlichkeit" (auch: "Verstand und Gefühl") 2026 neu im Kino und hier mit 5 weiteren Bänden im Schuber Dieser außergewöhnliche Geschenk-Schuber beinhaltet die großen Romane von Jane Austen: Verstand und Gefühl (1811), Stolz und Vorurteil (1813), Mansfield Park (1814), Emma (1816), Northanger Abbey (posthum 1818), und Überredung (posthum 1818). Jane Austens Romane begeistern bis heute Millionen von Lesern durch ihre glanzvolle Sprache, den wunderbaren Witz der Dialoge, die scharfsinnigen Beobachtungsgabe und eine gute Prise Gesellschaftskritik. <ul><li>'William Shakespeare wird abgöttisch verehrt, Daniel Defoe und Jonathan Swift kennen auch die Kinder, Laurence Sterne nur die Kenner, Oscar Wilde die Liebhaber funkelnder Wortkunst. Doch eine gibt es, die von allen geliebt wird: Jane Austen.' Die Presse</li><li>'Mit scharfem Blick analysierte Jane Austen die bürgerliche Gesellschaft ihrer Zeit, vor allem die Lage der Frauen.' Deutschlandfunk </li></ul>

Verstand und Gefühl - Stolz und Vorurteil - Mansfield Park - Emma - Northanger Abbey - Überredung (6 Bände im Schuber)

Jane Austen, Die großen Romane

Penguin Classics Deluxe Edition

Shy and penniless Fanny Price is brought up on her uncle Sir Thomas Bertram's estate, Mansfield Park, as an act of charity. Sir Thomas also owns land-and benefits from the labour of enslaved people-in the Caribbean colony of Antigua. Fanny is miserable until her kind cousin Edmund Bertram takes her under his wing. Having secretly fallen in love with him, Fanny suffers severely when his head is turned by the captivating Mary Crawford. Fanny's quiet fortitude makes Mansfield Park one of Austen's most psychologically astute novels.Edited with an Introduction by Juliette Wells.

Mansfield Park

There is a leadership skill no one taught you--yet it determines the quality of every decision you make.Leaders are trained to have answers, drive alignment, and persuade others to move forward. But in today's environment, those scripts are persistently working against them. The more leaders push their message, the less progress they actually make. The result: missed signals, shallow alignment, and decisions made without the full picture.The leaders who outperform are not the most persuasive. Instead, they are the ones who know how to discover what others don't yet know how to say.In Winning Without Persuading, Esther Choy--founder of the Leadership Story Lab--offers a radically different approach to leadership: one built on curiosity, story discovery, and the ability to uncover the hidden information that drives better decisions, stronger trust, and lasting change.The real leadership power lies in learning how to find the stories that change everything.Through her T² principle--Transaction × Transformation--Choy shows how every interaction can achieve immediate outcomes while also reshaping how people think, contribute, and lead.You'll learn how to: <ul><li>Make better decisions by uncovering what your team isn't saying--before it's too late</li><li>Use curiosity to access insights, risks, and opportunities that persuasion alone will not reveal</li><li>Create interpersonal connections that enable people to feel seen, speak up, and stay--strengthening engagement, retention, and team performance</li><li>Ask the questions that surface original, high-value thinking--not rehashed answers</li><li>Lead with clarity, human insight, and authentic voice in an age where AI can generate answers--but not understanding</li></ul> In a world where everyone is talking, the leaders who stand out are the ones who know how to see, hear, and uncover what others miss.

A New Framework for Leading with Curiosity and Story Discovery

Winning Without Persuading

The Complete Furniture and Appliance Sales Survival Guide

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