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Klymenko M: The Career Ladder

The Career Ladder

Creating Success series

Learn how to build your confidence and enhance your career by mentoring in the workplace.

Build Relationships that Challenge and Guide

How to Mentor

Become the Manager You Want to Be (And Others Need)

You’re the Boss

Explore career pathways and build essential skills for success in hospitality, tourism, travel and events. Career Development in Hospitality, Tourism and Events by Jayanti Jayanti is a practical textbook designed for undergraduate and postgraduate students preparing for careers in the global visitor economy. It introduces students to the fundamentals of the travel industry, including key terminology, trends and the variety of roles available in hospitality, tourism, transport and event management. This textbook explores current industry developments from AI and sustainability to diversity, equity and inclusion initiatives and challenges students to look beyond traditional opportunities to entrepreneurial ventures. It equips students with the soft skills and practical knowledge needed to pursue work experience placements, internships and their future careers with confidence. This textbook includes: - Clear explanations of industry structure, roles and career pathways - Activities and reflective exercises to develop workplace skills - Practical guidance on CV writing, personal branding and employability, further supported through online resources &gt;Whether studying hospitality management, tourism or event management, Career Development in Hospitality, Tourism and Events provides a structured and career-focused foundation for academic success and long-term professional growth.

Building Skills for Working in the Travel Industry

Career Development in Hospitality, Tourism and Events

Learn how to become a leader people want to follow with this practical guide.

Set Standards, Meet Needs and Bring People With You

How to Be a Leader

Discover a foolproof method for crafting customer-centric copy that converts visitors into leads and leads into sales—while staying true to your brand. The most effective copywriters aren’t wordsmiths—they’re salespeople. They follow a hidden system that helps them sell anything, from tech to subscriptions to experiences. They work with their marketers to engineer deliberate, strategic messaging. They understand that copy that sounds good isn’t the same as copy that sells. Their secret? Start with the customer, not the brand. Drawing on her experience as the inventor of conversion copywriting and decades of consulting for brands like AWS and Canva, Joanna Wiebe demonstrates how most copywriting fails to connect with its audience—and offers a time- and industry-tested alternative that generates leads and revenue at scale. As a copyseller, learn to: <ul> <li>Skip brainstorming and pinpoint your core message by listening to new leads and customers</li> <li>Replace guesswork with a foolproof message matrix that increases your chances of delivering the right message at the right time on the right channel</li> <li>Troubleshoot tractionless copy and use formulas to find messaging that pops</li> <li>Understand how AI tools like ChatGPT and Claude are changing the industry and how best to leverage them in your practice</li> <li>Connect with marketers and salespeople to strategize and and create copy that energizes your team</li> </ul> Transform your copywriting into salesmanship in print. With The Copyselling System’s surefire system, you can streamline your writing process to create dynamic, customer-focused, brand-friendly copy that sells.

The Secret System for Driving Conversions and Maximizing Revenue

The Copyselling System

Career Comedown

You don't have to get beaten up to get beaten down. Andrew Regal spent decades working his way up in the high-stakes landscape of television news. He was often deflated, downtrodden, and defeated during the time of his most acute workplace trauma, which left him anxiety-ridden, alone, ashamed, sleepless, and contemplating suicide. Despite this, readers will find Regal humorous, sympathetic, resilient, and relatable. He is uniquely qualified to aid those who, like him, have suffered while trying to be the best possible employees. Victims of bullying are some of the most loyal, productive, and well-liked employees, and often, because of these qualities, they are more likely to be targeted. Until now, this issue has remained behind corner office doors, leaving targets alone, ashamed, despondent, and often out of a job. Regal provides a sense of purpose--a belief that we can build a future where bullying is no longer tolerated in the office. Surviving Bully Culture will catalyze change, igniting a conversation that reverberates far beyond the pages of Regal's book. In this work, readers will learn from management thought leaders, psychiatrists, psychologists, and legal scholars about why bosses menace their employees and how to limit harm. Regal provides the latest research data, examining why, how often, and toward how many workplace aggression occurs. This coming-of-age journey explores: <ul> <li>The characters Regal met</li> <li>The bold-faced names he encountered</li> <li>The women he loved</li> <li>The captivating and celebrated news stories he covered</li> <li>The mean-spirited, uncaring bullies he survived</li> <li>And the abject failures he tried to overcome.</li> </ul> Surviving Bully Culture emerges as a rallying cry for change. Regal unveils a path forward, challenging readers to embrace the transformative power of authenticity and self-compassion.

Surviving Bully Culture: A Career Spent Navigating Workplace Bullying and a Guide for Healing

In a world overwhelmed by noise and speed, the need for smart, fast decision-making has never been greater. In this bold new edition of her New York Times bestseller 10-10-10, bestselling author of Becoming You and NYU professor Suzy Welch unveils a fully updated method—now backed by a groundbreaking values assessment and fresh stories for navigating today’s challenges. We all want to make better decisions—ones that align with our values and stand the test of time. But in today’s world of nonstop input, conflicting priorities, and accelerated change, it’s easy to default to impulsive choices or short-term thinking.That’s where 10-10-10 comes in.Originally a breakthrough bestseller, this newly revised edition presents a structured, rational decision-making process that remains as relevant as ever. Rather than relying on gut instinct, 10-10-10 walks you through the likely consequences of your options in the near term, midterm, and long term—and then helps you evaluate those outcomes through the lens of your personal values.Now deeply integrated with Professor Welch’s Becoming You framework—including the scientifically validated Values Bridge assessment—this edition equips readers with sharper tools to clarify what truly matters and make consistently aligned decisions. It’s also filled with lively, relatable stories about real people dealing with real-world dilemmas, making the method not just practical, but deeply human.From navigating a career shift after your industry has been disrupted by AI to deciding whether to freeze your eggs in an uncertain relationship, 10-10-10 provides a calm, clear methodology for working through life’s toughest crossroads—at work, in love, and beyond.

The Fast, Trusted Way to Make Smarter Decisions in Work, Love, and Life

10-10-10, Revised & Updated

10 lessons the SAS taught me about life

Further

Nobody is coming to save us - so we'll lead a revolution to save ourselves.The 'glass ceiling' was just the first barrier - now comes the 'glass cliff' and the takedown playbook. The global rollback of DEI programs, the literal deletion of women in leadership and the entrenched assumption that only white men are competent leaders make one thing clear: institutional bias isn't going anywhere and, in fact, is likely to go backwards.In short, nobody is coming to save us. If women want to drive real change, we must claim our power and take control of our own destiny by banding together to make progress. The science is clear: more diverse teams drive better business outcomes.Shannon Nutter and Julia C. Carreon know this from first-hand experience. They climbed to the C-suite at some of the world's largest financial institutions while staying true to who they are. They built careers that weren't just successful, they were fully their own. And along the way, they learned that what women really need isn't another set of instructions for how to change themselves, it's a playbook for how to identify and prepare for bad behavior, from women who've actually lived it.Shannon Nutter is a global executive and board director. She has over two decades of leadership experience at organizations including Vanguard, Deloitte and General Motors.Julia C. Carreon is a financial services executive with a reputation for technology transformations and execution excellence. She has led wealth management and advisor tech at Citibank and Wells Fargo.

Navigating the aftermath of the glass ceiling

Walking on Broken Glass

A guide to organizational transformation targeting the country's trillion-dollar stagnancy problem-the "frozen middle" of corporate America-and offering strategies to overcome bureaucratic setbacks that hinder innovation, profit, and fulfillment Corporate America is stuck. Initiatives are stalling out, strategic plans are fizzling, and even the most promising innovations get buried under bureaucracy. Worse still, profit and employee satisfaction are trending lower. Sound familiar? This is the impact of the "frozen middle"-the critical layer of management caught between high-level leadership's vision and frontline employees' execution. That corporate paralysis traps passionate managers in inertia and stymies senior leadership. And every year it's costing companies billions. As experts in organizational transformation, Jimmy Leppert and Justin Wasserman have spent their careers figuring out how to thaw the frozen middle. Their consulting firm, Empactful Advisors, has led major organizations-including Chevron, Merck, and the Department of Defense-to generate more than $5 billion in cost savings and revenue growth. The key to their success comes from aligning senior leadership and middle management, using empathy and practical frameworks to illuminate the blocks that both sides face, and showing how they can shift from utter disconnect to collaborative goal setting that helps all parties-as well as the company-hit their targets. In Thaw, Leppert and Wasserman share their field-tested methods for turning strategic goals into tangible outcomes. Along the way, they offer a road map for employees at all levels to learn how to move through the bottlenecks that hold their organizations back and facilitate meaningful change. Middle managers will be empowered to unlock stalled careers, and senior leaders will learn how to galvanize their workforce and achieve bold, accelerated change. In the age of AI, a playbook for improving-and celebrating-human contribution is more essential than ever. Sharp, confident, and timely, Thaw is poised to be the definitive book on ending organizational paralysis and unlocking true potential.

Unfreeze Middle Management to Unlock Strategy, Innovation, and Growth

Thaw

The Career Ladder

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