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Bruno R. Waser

Daniel Peter

Jan Kraner

Prozess- und Operations-Management in Wertschöpfungsnetzwerken

Prozessorientierung, Digitalisierung, Internationalisierung, Nachhaltigkeit der Leistungserstellung

As global challenges like climate change rise, organizations turn to AI to enhance their decision-making processes for sustainability. Building AI-driven decision-making competencies requires creating data literacy, ethical awareness, and cross-disciplinary collaboration to ensure that AI tools are used responsibly and effectively. When thoughtfully integrated, AI can uncover insights from complex datasets, optimize resource use, and support long-term environmental and social goals. Developing these competencies empowers businesses and institutions to make informed, transparent, and impactful decisions that align with sustainable development goals. Building AI-Driven Decision Making Competencies for Sustainability explores how AI can empower organizations to make smarter, more responsible decisions that drive sustainable outcomes. It delves into how AI tools can be harnessed to enhance strategic planning, operational efficiency, and ethical governance within sustainable business frameworks. This book covers topics such as robotics, digital marketing, and big data, and is a useful resource for business owners, computer engineers, marketers, academicians, researchers, and data scientists.

Building AI-Driven Decision Making Competencies for Sustainability

Qualitaet ist mehr als die Einhaltung von Normen. Sie entsteht im Alltag von Organisationen, dort wo Entscheidungen getroffen, Konflikte ausgehalten und Verantwortung uebernommen wird.

Das Fachbuch 360° Qualitaetsmanagement begleitet den Wandel eines mittelstaendischen Unternehmens aus der Innenperspektive. Am Beispiel der LM-Technik GmbH wird gezeigt, wie sich Qualitaetsmanagement veraendert, wenn Haltung wichtiger wird als Methode und Lernen wichtiger als Kontrolle.

Im Mittelpunkt steht Aylin, Qualitaetsmanagerin in einem Unternehmen zwischen analoger Fertigung und digitaler Zukunft. Gemeinsam mit Schubert (Geschaeftsfuehrung), Lisa (Fertigung), Yassin (Lernen und Praevention), Anna (Kundenkommunikation) und weiteren Beteiligten erlebt der Leser typische Situationen aus dem Arbeitsalltag, von Dokumentenlenkung und Prozesssteuerung ueber Kundenorientierung, Fehlerkultur und Praevention bis hin zu Digitalisierung, Nachhaltigkeit und organisatorischer Verantwortung.

Das Buch verbindet fachliche Tiefe mit erzählerischer Klarheit. Methoden, Rollen und Systeme werden nicht abstrakt erklaert, sondern in konkreten Szenen erfahrbar gemacht. Qualitaetsmanagement erscheint dabei nicht als starres Regelwerk, sondern als Zusammenspiel von Menschen, Strukturen und Entscheidungen.

360° Qualitaetsmanagement richtet sich an Fach- und Fuehrungskraefte, Studierende, Ausbilder und alle, die Qualitaet nicht verwalten, sondern gestalten wollen. Es zeigt, wie Organisationen lernen koennen, bevor Probleme eskalieren, und warum nachhaltige Qualitaet dort entsteht, wo Klarheit, Verantwortung und Vertrauen zusammenkommen.

Haltung vor Methode

360° Qualitätsmanagement

The 15th issue of the "Austrian Management Review" brings together academic insights and practical experience against the backdrop of ecological and social transformations, as well as a wide range of challenges such as skills shortages and digital transformation. Key focus areas of this issue include employer branding, the co-evolution of humans and artificial intelligence, activity-based greenhouse gas management systems, leadership, trust and psychological security and what significance it has in the workplace, and remote work.

Austrian Management Review Volume 15 | 2025

This book explores the scientific and technological relevance of rare earth elements in energy and sustainability. It covers their roles in clean energy systems, including electric vehicles, wind turbines, and energy storage. Emphasis is placed on material properties, extraction processes, and sector-specific applications. The book also discusses market trends, environmental concerns, and supply chain issues, making it valuable for researchers, students, and professionals in energy and materials science fields. This book explores the vital role of rare earth elements in driving clean energy and sustainable development. Covering topics from mining impacts and global resource distribution to applications in wind energy, solar power, batteries, electric vehicles, and fuel cells, it provides a comprehensive overview of current and emerging technologies. It also examines recycling methods, the circular economy, and potential alternatives to rare earths. Designed for researchers, engineers, and students, the book offers both foundational insights and forward-looking perspectives on rare earth applications in the evolving energy landscape. This book is applicable across various industries, including production, design engineering, automotive, aviation, and defense. It supports researchers in these fields by highlighting the role of rare earth elements in enhancing battery performance, improving energy efficiency, and advancing sustainable technologies such as electric vehicles, wind turbines, and energy storage systems.

Essential Materials for Energy and Sustainable Development

Rare Earth Elements

- Kompaktes Wissen - Konkrete Umsetzung - Praktische Arbeitshilfen

Qualitätsmanagement

It's Not too Late to Build Toward a Better Future!Rick Caruso has earned a reputation for being a problem solver--somebody who's not afraid of facing big challenges. From his appointment to Water Commissioner and later Police Commissioner in Los Angeles to his bold real estate ventures, Caruso made the decisions he felt were right, even in the face of staunch adversity. In Its Not Too Late, Caruso shares the lessons he learned from his experiences while offering us all a path forward to a better future. At a time when more importance is placed on choosing sides than actually getting things done (let alone done right), Caruso offers refreshing perspective and will teach you how to let go of false divisions, and instead to embrace the search for actual answers and solutions.Togetherness, brotherhood, sisterhood, faith in each other, respect for each other, the ideals preached in almost every faith on Earth are the way forward, no matter how difficult the climb in front of us may seem. And ultimately, the only way we will get back on that path is for each of us to step up, with integrity, in whatever small way we can: for our kids, for our communities, for our country, and for each other.

The Power of Finding Steadfast Solutions

It's Not Too Late

BA kompakt

Kundenzufriedenheit hängt in hohem Maße davon, ob es Anbietern gelingt, eine Dienstleistung oder eine Ware zur richtigen Zeit, am richtigen Ort, in der richtigen Qualität und Menge bereitzustellen. Die Autoren vermitteln in dem Lehrbuch ein fundiertes Verständnis für präventives Qualitätsmanagement und für die Instrumente der Qualitätsplanung, -lenkung, -sicherung und -verbesserung. Der Stoff ist auf das Bachelor-Studium zugeschnitten und lerngerecht aufbereitet: mit Aufgaben und Lösungen, Beispielen aus der Praxis und anschaulichen Abbildungen.

Dienstleistung und Produktion

Routledge Masters in Public Management

This concise textbook provides a comprehensive framework for understanding and implementing effective public-private partnerships in an era of complex policy challenges and resource constraints. Drawing on research and empirical evidence, it examines how cross-sector collaboration has evolved from traditional contracting relationships to strategic partnerships that create substantial public value.This book offers a systematic typology of partnership models, analytical tools for partnership evaluation, and practical strategies for collaborative leadership. It integrates theoretical foundations with actionable insights on partnership formation, governance structures, and performance management across diverse policy domains including healthcare, cities, and climate initiatives. Each chapter includes suggested reading and discussion questions.Designed primarily for graduate and advanced undergraduate students in public administration, public policy, and business management programmes, this volume also serves as an essential resource for public managers and policy practitioners.

Managing Public-Private Partnerships

How the Apple Store changed shopping forever - one customer at a time.In The Apple Store: A Retail Story, visionary retailer Ron Johnson reveals the untold story of how he and Steve Jobs created the Apple store. From the first store's opening to a global empire of over 500 locations, Johnson shares a behind-the-scenes look at iconic moments, including the opening of their first UK store on Regent Street and the restoration of the ancient Covent Garden store.Part business memoir, part insider account, the book uncovers Johnson's philosophy - 'Good Things Happen When People Come to the Store,' 'You Can't Automate Service' - and offers timeless lessons on leadership, innovation and customer experience. Filled with personal stories, hard-won wisdom and reflections on working with Steve Jobs, this is an inspiring read offering insights that readers can apply in their own work and lives.Co-written with Zander Nethercutt, this is the definitive account of how Apple's 'houses of worship' became a retail phenomenon that forever changed how we shop.

A Retail Story

Shop Different

Sustainable business is no longer optional--it's the strategy that will determine who leads and who gets left behind.Climate change is not just a future threat--it's a current reality, reshaping markets, supply chains, and entire industries. Rising temperatures, resource scarcity, and mounting waste are driving regulatory pressure, investor scrutiny, and consumer demand for sustainable practices. For business leaders, this isn't just an operational challenge--it's a strategic disruption. Companies that fail to adapt risk being swept aside by forces they can no longer ignore.In The Ultimate Disruption: Rethinking Business in a World Transformed by Climate Change, INSEAD professors Atalay Atasu and Luk Van Wassenhove provide an essential road map for thriving in this new era. Drawing on decades of research and real-world case studies, they show why sustainability must be treated as a core business imperative, not a compliance exercise or marketing slogan. The authors introduce a framework for rethinking strategy, redefining value propositions, and reinventing business models to integrate environmental value alongside customer utility and profit.Through compelling examples--from Polygreen's zero-waste transformation on a Greek island to Schneider Electric's global decarbonization initiatives--the book illustrates how companies are turning environmental constraints into opportunities for innovation and growth. Each chapter tackles critical steps: building the business case for sustainability; revisiting value potential; overcoming operational and scaling challenges; and leveraging partnerships, tech, and new business models to deliver shared value and profitability.Sustainability is no longer a cost--it's a competitive advantage. The Ultimate Disruption equips leaders with the strategies and tools to navigate the climate-driven transformation of business ecosystems and emerge stronger than ever.

Rethinking Business in a World Transformed by Climate Change

The Ultimate Disruption

Das Handbuch führt die vielfältigen Forschungsbemühungen der Betriebswirtschaftslehre zu Industrie 4.0 und digitaler Transformation zusammen, dokumentiert damit den State of the Art und stellt das bisher vorrangig aus technischer Perspektive diskutierte Thema explizit in den betriebswirtschaftlichen Kontext.
 
 Renommierte Experten beleuchten umfassend die betriebswirtschaftlichen, technischen und rechtlichen Chancen und Herausforderungen, die die Digitalisierung hin zu einem digital vernetzten Wertschöpfungssystem insbesondere für Industriebetriebe mit sich bringt.
 
 Der Band liefert neue wissenschaftliche Erkenntnisse, Praxisbeispiele und Übersichtsbeiträge und unterstützt damit sowohl die künftige Forschung als auch Unternehmen, die die digitale Transformation anstreben.
 Der Inhalt<ul><li>
 Industrie 4.0: Konzeption und Einordnung
 </li><li>
 Digitale Transformation in Produktion und Supply Chain Management
 </li><li>
 Digitale Transformation von Dienstleistungen und Geschäftsmodellen
 </li><li>
 Digitale Transformation von IT, Innovation und Organisation
 </li><li>
 Digitale Transformation in Finanzwesen und Controlling
 </li></ul> Der Herausgeber
 Prof. Dr. Robert Obermaier ist Inhaber des Lehrstuhls für Betriebswirtschaftslehre mit Schwerpunkt Accounting und Controlling und Direktor des Centers for Digital Business Transformation an der Universität Passau. Er gilt als Wegbereiter von „Industrie 4.0“ im Bereich der Betriebswirtschaftslehre.

Betriebswirtschaftliche, technische und rechtliche Herausforderungen

Handbuch Industrie 4.0 und Digitale Transformation

Prozess- und Operations-Management in Wertschöpfungsnetzwerken

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