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Kindness in Leadership

In a world where strategy can be copied and technology is increasingly accessible; culture has become one of the few remaining sources of competitive advantage. This means that senior HR and business professionals can no longer afford to leave culture to chance so need a credible, practical way to design it on purpose and refine it at speed. This book shows them how. Written specifically for these senior practitioners, this book shows how to do a cultural diagnosis so that HR and OD professionals can assess existing systems and processes as well as company values and employee behaviours. They are then equipped to identify cultural priorities and assess where efforts are best focused. This includes examining the organization's operating model, work design and recognition systems. With expert discussion of the importance of employee communication, employee engagement and belonging as well as the difference that purpose and trust at work make to company performance, this is essential reading for all those needing to design a company culture that will support performance improvement for individual employees and the business as a whole. Most importantly, this book shows how to constantly refine company culture at speed so that it can be a key driver of sustainable performance improvement. Packed with tools, templates and frameworks, this guide is an essential playbook for all senior HR and OD practitioners as well as business leaders responsible for company culture.

A Practical Guide for High-Performing Organizations

Culture by Design

In a world of tremendous change, uncertainty, and simplistic AI-driven answers, it is easy to look to an uncertain future with anxiety. In The Leader's Oracle, Chief Strategy and Innovation Officer Roopa Unnikrishnan shows that the wisest leaders instead look to the ancient past for inspiration. By channeling the Oracle of Delphi, these leaders ask better questions and challenge their organizations to transform. Offering a provocative lens on the future of strategic leadership, The Leader's Oracle is not just a book about strategy—it is a call for a cultural shift in how we lead, how we think, and how we build organizations. Through this uniquely powerful framework, readers examine and harness the timeless wisdom of the ancients to help their own business and career: <ul><li>operate at the edge of clarity</li><li>interpret patterns and possibilities</li><li>provoke transformation, not comfort </li><li>serve the powerful, but answer to the truth</li><li>protect future-facing wisdom in a reactive world</li></ul> This unique framework on business strategy and leadership explores a critical paradox in today’s corporate environment: in a world obsessed with operational excellence and short-term wins while struggling with historic transformational changes, we often neglect the voices of the long-term thinkers, the strategic questioners, the ones who highlight or introduce ambiguity to force clarity. The Leader's Oracle serves as a call to arms for leaders, board members, and aspiring strategists to embrace their inner Delphic voice—one that cuts through noise, evokes questions, and drives tectonic shifts, not just tactical maneuvers.

Using Ancient Wisdom to Improve Strategy and Decision-Making

The Leader's Oracle

Pushing the Envelope Outside the Box

Levi's former CEO--who joined the company after a 28-year career at Procter &amp; Gamble, where dozens of his direct reports became CEOs of other companies--shares how to build great brands and ignite growth.Levi's was lost. For more than a decade, the company that changed how the world dressed had been stagnating--at one point near bankruptcy--as its iconic product, 501 jeans, faded into a nostalgic relic amid more-fashionable competitors.Fast-forward to today. Levi's are back and just about everywhere, from college campuses and concerts to workplaces and red carpets. Influencers style them. Taylor Swift sings about them, and Beyoncé and Post Malone's hit "Levii's Jeans" compares them to a lover's hug. To paraphrase British Vogue, the jeans beloved by James Dean, Marilyn Monroe, Bruce Springsteen, and Kurt Cobain, as well as presidents and protestors, are once again part of the culture, worn by style icons like Hailey Bieber and Kendall Jenner, as well as moms and dads.This is the inspiring, instructive story of Levi's resurgence, from the CEO who led it.Chip Bergh was a die-hard Levi's fan when he was tapped to be CEO thanks to his track record leading successful brands at P&amp;G. In this brisk narrative, he reveals the most consequential decisions and the six timeless tenets of what he coins "brand-driven leadership" that fueled Levi's revival: origin stories matter; the brand is the business; marketing is an investment, not an expense; be customer obsessed; control how the brand shows up; and play the long game.With rich storytelling and actionable insights, Bergh shows how universal leadership principles returned Levi's to relevance, as he surprises readers with fun facts about the history of the company that introduced denim jeans to the world.For any leader facing crucial strategic choices, and anyone who loves jeans, A Levi's Story is a compelling narrative and a vital resource to start, build, or revive brands and unlock growth.

Leading the Revival of an Iconic Brand

A Levi's Story

The definitive business ethics textbook for university students.

An engaging, globally focused introduction to business ethics that builds awareness of key themes such as corporate responsibility, sustainability, and stakeholder management. Through real-world cases, practical tools, and current debates, students learn to navigate ethical challenges in modern business.

Selling points:
- A complete, confidence-building introduction to business ethics supports first-time learners while offering enough depth for more advanced courses, helping students quickly grasp key concepts and apply them with confidence.
- A clear, engaging, and highly accessible writing style, paired with an intuitive structure, guides students through complex ideas step by step and makes the content easy for instructors to deliver.
- Global perspectives are brought to life through rich, contemporary case studies from both developed and emerging economies, helping students connect theory to real-world business practice.
- A range of innovative learning features, such as Ethical Dilemmas, Think Theory, and Research Exercises, actively engage students while developing the critical thinking and decision-making skills essential for employability.
- A fully integrated enhanced e-book supports flexible, interactive learning. It features embedded practitioner videos with career insights, author-led audio introductions, self-assessment quizzes, revision decks, and intuitive navigation with additional learning support.

New to this edition:
- Contemporary themes are woven throughout and comprehensively updated to reflect global developments representing diverse cultures, climate change and sustainability, global health, and Artificial Intelligence, each brought to life through current, real-world ethical examples.
- New pedagogical features include Think Climate, prompting reflection on environmental challenges, and Critical Call Outs, encouraging students to question assumptions and think counter-intuitively.
- New case studies on Ben &amp; Jerry's, Shein, Extinction Rebellion, and (Un)Ethical Leadership, alongside refreshed coverage of McDonald's, Volkswagen, the Olympics, and Airbnb.
- Expanded careers focus in Chapter 12, highlighting business ethics roles and featuring insights from industry leaders across sectors to support students' post-university career planning.
- Enhanced digital support with audio podcast introductions for every chapter and case study videos to reinforce learning and increase engagement and understanding.
- Updated throughout with contemporary academic research, ensuring students engage with the latest debates, frameworks, and developments in business ethics scholarship.

Business Ethics

Underground Techniques for Influencing Decisions and Winning More Clients

Sales Secrets of a Mind Reader

The Science and Practice of Changing Other People’s Minds in Business, Relationships, and Everyday Life

How Persuasive Are You?

This exciting new edition of Strategy and Human Resource Management explores how people strategy shapes organisational survival, performance and competitive advantage. It shows how HR strategy differs across organisations, industries and societies, and why those differences matter, offering a nuanced understanding of HRM in context rather than one-size-fits-all solutions. Written by world-renowned authors, it provides a rigorously analytical, research-led approach that first explains what managers actually do and the reasoning behind their decisions before considering implications for practice. Theory is brought to life through real-world examples, cases and vignettes, making complex ideas accessible and relevant. Alongside core principles of strategic HRM, the book examines the critical features of the environments in which they are applied, delivering a richly grounded, practice-orientated analysis for students and practitioners alike. New to this edition: - Fully updated throughout in terms of citing latest research and application. - New coverage of AI and robotization in the context of HRM an implications for organizational strategy. - New coverage of sustainable HRM. - New coverage of HR analytics. - New coverage of post-pandemic/Covid working and implications for employees and employers. - New and updated case studies. - Strengthening of practical tools and application. - Increased use of figures, table and other illustrations.

Strategy and Human Resource Management

Manage clients and build lasting professional relationships in the age of AI Much has changed in client work and account management in the last ten years: there has been the rise of client procurement, a sharp decline in agency compensation, the sudden emergence of artificial intelligence, the growth of remote work, the influence of social media, and the regressive devaluation of creative work. The new, fourth edition of The Art of Client Service preserves what remains timeless from the book's previous editions while addressing these subjects that have transformed how client service professionals work. Six core principles explain what stellar account management tradecraft looks like. There's a timely discussion of artificial intelligence, a conversation about what's good and not-so-good about working remotely, and advice from a wide range of industry experts and authorities. Readers will also find: <ul> <li>Practical advice for account professionals at every career stage, from entry-level coordinators to senior agency leaders and executives</li> <li>Guidance on navigating the chaotic, fast-paced realities of client-facing work while maintaining professionalism and delivering consistent results</li> <li>Real-world wisdom distilled from decades of experience helping account managers build stronger, more productive client partnerships</li> </ul> The Art of Client Service is the classic guide for anyone seeking to become an accomplished, confident, and capable client service person.

Six Timeless Principles for Advertising and Marketing in an AI World

The Art of Client Service

Strategic Staffing, Sixth Edition equips both current and future managers with the knowledge and skills to adopt a strategic and contemporary approach to talent identification, attraction, selection, deployment, and retention. Grounded in research, this text covers modern staffing concepts and practices in an engaging and reader-friendly format.

Strategic Staffing

Navigate US employment law with confidence and reduce legal risk using SHRM's best-selling practical guide for HR professionals, managers, employers, and business leaders. The SHRM Essential Guide to Employment Law is the definitive reference for HR professionals, business owners, and organizational leaders who are responsible for making informed employment decisions and maintaining workplace compliance. Covering more than 200 essential employment law topics, this fully updated third edition translates complex legal requirements into clear, practical guidance to navigate in today's rapidly evolving legal landscape. Developed in partnership with SHRM and written by Charles H. Fleischer, an experienced employment attorney, this authoritative guide combines trusted legal expertise with practical workplace application. Updated to reflect the latest US federal and state employment law developments, it provides clear explanations, real-world examples, and actionable advice to help organizations remain compliant, reduce legal risk, and know when specialist legal counsel is needed. You'll learn how to: - Navigate more than 200 employment law topics covering hiring, employment, discipline, termination, and workplace compliance - Apply the latest legal developments relating to AI in hiring, remote work, the Pregnant Workers Fairness Act, overtime regulations, employee classification, paid leave, taxation, and employer reporting obligations - Identify legal risks before they become costly disputes and make informed, compliant employment decisions - Interpret complex workplace legislation through practical guidance and real-world scenarios that support confident day-to-day HR management - Build legally compliant workplace practices that protect your organization while strengthening employer-employee relationships Whether you're leading an HR function, managing people, advising business leaders, or overseeing organizational compliance, this comprehensive SHRM guide provides the practical tools, legal insight, and trusted guidance needed to navigate changing employment legislation with confidence. An indispensable desk reference, it helps you make informed decisions, supports your workforce, and reduce legal risk in today's complex workplace. Themes include: employment law, HR compliance, workplace law, US employment law, employee relations, AI in hiring, remote work compliance, employment regulations, employee classification, overtime rules, paid leave, legal risk management, HR best practice, SHRM, employers, managers, small business

A Handbook for HR Professionals, Managers, Businesses, and Organizations

The SHRM Essential Guide to Employment Law

What nobody tells you about power, money, and winning in business There is a moment most executives recognize but rarely talk about. You're sitting in a meeting where the language is polite, the slide deck is professional, and everyone in the room knows someone is about to get destroyed. The budget. The team. The product. The career. They call it a strategic review. What it actually is? A knife fight with better lighting. Business isn't fair. Meritocracy is largely a fiction. The people who talk like sages are usually improvising behind the scenes, and the gap between the official version of how companies work and what actually happens inside them is exactly where careers are built-or quietly ended. The Trick Is Not Minding That It Hurts is the book that lives in that gap. It is a blunt, unsentimental field guide to how the system actually works and how to survive it without losing your sanity. After two decades inside the world's most competitive environments-including senior leadership roles at Facebook, Alibaba, and Expedia, followed by years in the private equity trenches-Lee McCabe has seen how power is built, how decisions are really made, and why the "official story" is often the most dangerous one to believe. If you are ready to stop being naive and start navigating the real world of business, this is your guide.

What Nobody Tells You About Power, Money, and Winning in Business

The Trick Is Not Minding That It Hurts

Kindness in Leadership

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