Great Answers to Tough Questions at Work

> ?Roger Harrop, Award-Winning International Business Speaker and Past President of the Professional Speaking Association

ALWAYS KNOW THE RIGHT THING TO SAY

We've all been in that situation where we're asked a tough question by the boss, interviewer or client ? and end up saying something really stupid, wrong or self-defeating. When caught in these challenging situations, how do you work out what to say and how best to say it?

WINNING ANSWERS EVERY TIME

Global communications speaker Michael Dodd gives you the golden formulae and proven tactics for coming up with the best possible answers to the worst possible questions.

You will learn how to:

• Give consistently great answers ? for the benefit of yourself and your questioners
• Work out what to say when you don't know the answers
• Become more influential by having more controlled and positive conversations
• Handle challenging questions in all kinds of situations, including meetings, presentations, negotiations and more

By boosting your answers, life in the workplace will become more enjoyable, effective and successful. It will help you to become a game-changing, inspirational communicator!

> ?Ian Price, Chief Executive, Academy for Chief Executives