Foundations and Applications of Total Quality Management

Document from the year 2024 in the subject Engineering - Industrial Engineering and Management, , course: Mangement, language: English, abstract: In today's fiercely competitive global marketplace, ensuring quality has become a cornerstone of success for organizations across industries. Total Quality Management (TQM) stands at the forefront of this quality revolution, offering a comprehensive framework to achieve excellence in products, services, and processes. This book delves deep into the principles, practices, and tools of Total Quality Management, providing a comprehensive guide for both students and professionals seeking to understand and implement TQM effectively in their organizations. Designed to align with the syllabus requirements outlined above, this book offers a structured approach to exploring the multifaceted facets of TQM.Sets the stage by discussing fundamental concepts of quality, tracing its evolution, and elucidating dimensions of quality in both products and services. It further introduces basic tenets of TQM and highlights contributions of luminaries such as Deming, Juran, and Crosby, while also addressing barriers organizations may encounter on their TQM journey. Delves into core principles of TQM, emphasizing pivotal role of leadership, employee involvement, continuous process improvement, and supplier partnerships. Through discussions on quality statements, strategic planning, and employee motivation, this section offers practical insights into fostering a quality culture within organizations. Explores myriad of tools and techniques integral to TQM framework. From traditional quality tools to modern methodologies like Six Sigma and Quality Function Deployment (QFD), readers will gain comprehensive understanding of how to identify, analyze, and improve processes to achieve superior quality outcomes. Finally, it introduces readers to Quality Management Systems (QMS), focusing on ISO 9000 series and Environmental Management Systems (EMS) under ISO 14000 standards. By elucidating benefits and requirements of ISO registration and implementation, this section equips readers with knowledge needed to navigate certification process successfully. Throughout this book, practical examples, case studies, and real-world applications illustrate key concepts and demonstrate the transformative potential of TQM. Whether you are student embarking on your academic journey or seasoned professional seeking to enhance organizational performance, this book aims to serve as comprehensive resource on Total Quality Management.