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Catalogue complet

Practice-based case studies from around the world exploring empathy within service design.

Empathic Service Design

Challenges in design, analysis and services

List of Figures List of Tables List of Contributors 1. Introduction, Melanie Sarantou (Kyushu University, Japan), Satu Miettinen and Titta Jylkäs (University of Lapland, Finland) Part I: Challenges with Empathy and Implications for Service Design 2. User Empathy in the Early Phase of Product-Service Systems Development: Challenges with User Research, Service Blueprinting and Service Prototyping, Thomas Abrell (Independent Scholar, Germany) 3. Challenges with empathy: Evolving service prototyping at Centria UAS, Johanna Hautamäki (Centria UAS, Finland) 4. Design for Longevity: An Empathic Service Design Framework, Sheng-Hung Lee (Massachusetts Institute of Technology, USA) 5. Research on Empathy-Driven Design Workshops and Social Implementation Methods, Yanfang Zhang (University of Oslo, Norway) and Masanori Fujita (Ritsumeikan Asia Pacific University, Japan) 6. Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges Virve Inget (University of Lapland, Finland), Mari Suoheimo (Oslo School of Architecture and Design, Norway), Manuela Quaresma (PUC-Rio University, Brazil) and Jonna Häkkilä (University of Lapland, Finland) Part II: Implications for Creating Empathic Services Within Sensitive Contexts 7. The Role of Cultural Sensitivity in Fostering Empathy in Service Design, Amélia Steunou (Independent Scholar, Denmark) and Luca Simeone (University of Aalborg, Denmark) 8. Role of Empathy in Reliving Indigenous Cultural Heritage: Insights from Arts Ceduna, South Australia, Amna Qureshi (University of Lapland, Finland) and Sherrie Jones (Arts Ceduna, Australia) 9. Creating an Empathy Network: Insights into a Service Design Intervention in a High School in Japan, Moe Shimomura, Leon Loh, Noriko Takano (Kyushu University, Japan) and Yangfang Zhang (University of Oslo, Norway) 10. Empathy and Distance Learning, Anu Kylmänen (University of Lapland, Finland) 11. Service Prototyping with Empathy and Nature-Centric Thinking, Mariluz Soto (Universidad del Desarrollo, Chile) 12. More-Than-Human Empathy in Arts-Based Material Research Processes, Jenny Bergström, Heidi Pietarinen and Satu Miettinen (University of Lapland, Finland) Part III: Approaches to Data Analysis for Developing Service Propositions 13. Empathic Approaches to Qualitative Data Analysis: Calling for a Deeper Understanding of Research Problems, Ludovick Myumbo and Albert Tibaijuka (St Augustine University of Tanzania, Tanzania) 14. Effective Analytical Approaches as Precursors for Proof-of-Concept Generation, Ella Björn, Satu Miettinen, Titta Jylkäs (University of Lapland, Finland) and Melanie Sarantou (Kyushu University, Japan) 15. Extending Visual Analysis Techniques for Empathy Building and Cross-Cultural Design Victoria Simpson (Independent Scholar, UK), Henry Hosker (Independent Scholar, UK), Tokushu Inamura, Yasuyuki Hirai and Melanie Sarantou (Kyushu University, Japan) Part IV: Design for Empathic Digital Approaches in Service Improvements 16. Empathic Development for Service Prototyping: Challenges and Opportunities that Emerged During Design Thinking Workshops with Analogue and Digital Tools, Kuan Hui Chen and Kiwoong Nam (University of Lapland, Finland) 17. Empathy and Sustainability at the Core: Leveraging AI Tools in Service Design, Nicholas Stevens, Yangyang Zhao and Alma Leora Culén (University of Oslo, Norway) 18. Empathetic AI: Integrating Artificial Intelligence and Service Design for 3H Care in Singapore, Bo Gao, Di Wang, Robin Chan Chung Leung, Zhiwei Zeng, Benny Toh Hsiang Tan, Yang Qiu, Huiguo Zhang, Xinjia Yu, Jun Ji, Bo Huang (Nanyang Technological University, Singapore), Eng Sing Lee (National Healthcare Group Polyclinics (Singapore), , Hui Hwang Teong, Ray Tian Rui Lai (Tan Tock Seng Hospital, Singapore), Wai Han Hoi (Woodlands Health Hospital, Singapore), and Chunyan Miao (Nanyang Technological University, Singapore) 19. Demonstrating a Two-Method Experiment-the Use of a Digital Tool and Empathy Map in Designing Empathic Phygital Experiences in a Peripheral Destination, Päivi Hanni-Vaara (Lapland University of Applied Sciences, Finland), Satu Miettinen and Minni Haanpää (University of Lapland, Finland) 20. The Role of Emojis in Fostering Empathy in Chatbot Interactions, Emma Kirjavainen, Ashley Colley and Jonna Häkkilä (University of Lapland, Finland) Notes Bibliography Index

Beyond the Modern

This is the first book to provide a dictionary of terms for design and design activism drawn from outside the Western tradition. Designing and World Making brings together design thinkers, designers and activists to provide short and accessible introductions to concepts from indigenous cultures, from anti-capitalist and environmental movements, and from the Global South. Terms such as Buen Vivir (Living Well) - an alternative to development involving a holistic conception of social life; Commons - ownership and governance of natural, knowledge-based, and technological resources that do not conform to the rules of capitalism and the state; Gambiarra - a Brazilian expression meaning to use improvised methods to solve a problem, with any available material to hand, or Mitakuye Oyasin - a Lakotan term involving a deeply relational view of life and an indigenous theory of radical interdependence. The book offers a new and truly global vocabulary for thinking, designing, and action, one that is attuned to concerns for social justice and the sustainable future of our planet.

Limits, Dialectic, and Potentialities

(Designing) Beyond the Modern

Controller Design for Industrial Applications is essential for anyone looking to master the advanced techniques of intelligent controller design, enabling you to effectively tackle the complexities of modern industrial processes and optimize performance in an ever-evolving landscape. Industrial processes are often complex and dynamic, making it challenging to design controllers that can maintain stable and optimal operation. Traditional controllers, such as PID controllers, have been widely used in industrial applications but have limitations in handling non-linear and uncertain systems. Intelligent controllers offer an alternative solution that can adapt to changing system dynamics and disturbances. The use of intelligent controllers in industrial applications has gained increasing attention in recent years, with numerous successful implementations in various fields, such as process control, robotics control, HVAC control, power systems control, and autonomous vehicle control. However, the design and implementation of intelligent controllers require careful consideration of hardware and software requirements, as well as simulation and testing procedures to ensure reliable and safe operation. In the rapidly evolving industrial landscape, it is essential to develop advanced control techniques to enhance productivity, minimize costs, and ensure safety. Traditional control methods often struggle to handle complex systems and unpredictable environments. However, with the emergence of intelligent control techniques, there is a great opportunity to improve industrial automation and control systems. Controller Design for Industrial Applications aims to provide a comprehensive understanding of intelligent controller design for industrial applications, from theoretical concepts to practical implementation. It will cover the fundamental concepts of intelligent control theory and techniques, their application in various industrial fields, and practical implementation and design considerations.

Controller Design for Industrial Applications

Applications of Starches in Food and Packaging

Properties and Applications

Starch Conjugates

Final Fantasy - Official Memorial Ultimania

Die Rollenspielreihe FINAL FANTASY aus dem Hause SQUARE ENIX hat Maßstäbe gesetzt und weltweit alle Verkaufsrekorde gebrochen. Vor über 30 Jahren erschien das erste Spiel, seitdem folgen regelmäßig neue Teile, geremasterte Versionen und Spiele-App-Editionen für Smartphones. Die Buchreihe MEMORIAL ULTIMANIA bietet den zahllosen Fans drei wahrlich ultimative, großformatige Enzyklopädien zu FINAL FANTASY - mit vielen exklusiven Illustrationen, Infos und Produktionsnotizen.

behandelt die Spiele X XI XII XIII und XIV

Final Fantasy - Official Memorial Ultimania : Final Fantasy - Official Memorial Ultimania: X bis XIV

Essential Concepts of Bearing Technology 6/e builds a basic understanding of the fundamentals underlying the use, design, and performance of rolling bearings.

Essential Concepts of Bearing Technology, Sixth Edition

Designing in Dark Times

Rethinking Design Practice for a Changing World

Philosophy through Design

Design, Science and Engineering of How Things are Made

Manufacturing

Human–Computer Interaction Series

This book shows how HCI designers and practitioners can incorporate a somatic perspective or sensibility into interaction design. It demonstrates how experiential techniques can be used to support design and evaluation of user experience methods within HCI. Multiple examples are included using case studies to illustrate somatic approaches to the design of technology, contextualising the history of somatic methods within HCI and highlighting the relationships between user experiences and the application of somatic principles. The benefits and challenges of integrating somatic approaches in a technological context is illustrated and there is coverage of body-based somatic and somaesthetic strategies and how to apply these in research. The differences in epistemological assumptions are identified through contextual practice, discussion and case studies with a strong emphasis on multi-modal examples.

Experience as Skill: The Somatic Turn in Human-Computer Interaction

Put AI at the foundation of your organization with proven adoption strategies you can deploy immediately In Untangling AI: Driving Business Success and Profit Through Enterprise Automation and AI Agents, founder and Chief AI Officer at Multiplai Tech, Matt Kesby, delivers an incisive roadmap for business leaders interested in assessing where their companies stand in the AI adoption lifecycle and where they want to go. Kesby explains how to rethink your current operational model and how to replace traditional workflows with AI-powered decision-making and execution. You'll discover insights and examples that demonstrate how to build the four key foundations of your organization's AI adoption plan: strategy, execution, people, and technology. You'll learn how to use agentic AI technology to run entire businesses processes and automate important parts of your operations. Untangling AI explains exactly how to create a leaner, more efficient, more effective firm by: <ul> <li>Generating a strategic AI roadmap with a High-Trust Communication campaign and prioritizing ethics, privacy, and security</li> <li>Equipping your people to take advantage of AI capabilities with upskilling, critical thinking, and by providing psychological safety</li> <li>Insightful discussions of how to identify automatable processes that are ideal for custom-built AI agents</li> </ul> Perfect for executives, managers, entrepreneurs, founders, and other business leaders, Untangling AI: Driving Business Success and Profit Through Enterprise Automation and AI Agents is also an invaluable new resource for technical managers looking for practical AI-adoption strategies that work in the real-world.

Driving Business Success and Profit Through Enterprise Automation and AI Agents

Untangling AI

Starch-based Sustainable Food Packaging: Current Practices and Future Trends covers the world of starch-based materials, offering a comprehensive exploration of their potential as a revolutionary force in the packaging industry. Beginning with the fundamental Chapter 1, readers are introduced to the very essence of starch. Chapter 2 traces the roots of starch-based food packaging and explores current practices shaping the industry. Chapter 3 unfolds the advantages and disadvantages of starch-based food packaging, while Chapter 4 delves into strategies for enhancing shelf-life through methods. Chapter 5 presents the global landscape of sustainable packaging, regulatory matters take center stage in Chapter 6, offering a thorough examination of regulations and policies surrounding synthetic (petroleum) materials. Chapter 7 shifts focus to consumer awareness and industry uptake. Environmental consciousness deepens in Chapter 8 and Chapter 9 presents various processing techniques. Chapters 10 and 11 delve into innovations and emerging technologies, including blends, composites, and starch nanoparticles. Chapter 12 explores active and smart packaging applications with functional sensing capabilities. Edited by an internationally diverse group of experts and leaders who possess extensive experience in the area, this book is a comprehensive and up-to-date reference for professionals, researchers, scientists, policy makers and regulators, students, and anyone interested in understanding the latest developments and innovations in the field of food packaging.

Current Practices and Future Trends

Starch-based Sustainable Food Packaging

Designers seek moments of creative bliss when everything aligns, stress dissolves, and decisions flow effortlessly. These 'in the zone' experiences keep creatives inspired. This book uncovers the dynamic nature of the design process, shedding light on the various modes of thinking that shape creative work.The design process is often taught through a linear framework: define the problem, do the research, generate ideas, prototype, test, and refine. This structure offers a shared language across disciplines-from architecture to fashion design-providing a roadmap for clarity and progress. However, as any practicing designer knows, the real process is far more fluid. With time and experience, designers learn to embrace the nonlinear nature of their work. Iteration becomes second nature, and space is made for unexpected, creative leaps-spontaneous breakthroughs where new connections emerge. These moments arise from the intersection of conscious and unconscious thought, resulting in surprising and powerful ideas. Within this intersection, the 'beautiful mess' of the designer's natural state emerges. This mess isn't disorder-it's the dynamic interplay between structured methods and spontaneous inspiration, revealing the fascinating tangle of creative thinking. This book celebrates that vibrant, messy process. Through rich photography of everyday studios and thoughtful conversations with artists, designers, and makers from across disciplines, it offers an intimate glimpse into how ideas are formed and refined. Whether you're a student, an emerging creative, or an experienced practitioner, this book invites you to recognize-and embrace-the unique nature of your own design journey, and find inspiration in the glorious chaos of making.

Into the Beautiful Mess

Discovering the Design Process

FPGA, IoT, Microcontrollers, and Quantum Technologies

Exploring Hardware Advances

Empathic Service Design

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