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Goldman D: Disconnected

Disconnected

Call Center Workers Fight for Good Jobs in the Digital Age

Preface and Acknowledgments Abbreviations Introduction <ol><li> Before the Breakup </li><li> Becoming a Workforce of Resistance </li><li> Organizing to Block the Low Road Path </li><li> False Promises? Job Redesign through Union-Management Partnerships </li><li> Fighting for Job Security </li><li> Striking for Stress Relief </li></ol> Epilogue Appendix Notes Bibliography Index

Meaningful Work After the Middle Class

Gentrified Labour

Pressure is inevitable. How you handle it determines everything.In this expanded hardcover edition of How to Untie a Balloon, former hostage negotiator and Conflictish(R) founder Ryan Dunlap delivers a practical framework for staying composed under pressure, resolving conflicts, and leading effectively when the stakes are high. With a new chapter and never-before-shared stories of real-world negotiation experience in life-or-death situations, Dunlap reveals how unchecked pressure distorts thinking, escalates conflict, and quietly sabotages relationships at work and at home.At the center of this practical guide is the F.I.R.S.T. Steps framework--Feelings, Interests, Relationships, Situation, and Toll--a clear, repeatable process for navigating difficult conversations with confidence and control. Whether you are leading a team, negotiating a deal, strengthening a partnership, or working through personal conflict, this framework equips you to break complex tension into manageable parts and move toward resolution.Through compelling real-life stories, sharp strategic insights, and actionable tools, the second edition will show you how to: <ul><li>Regulate emotion in the heat of conflict to preserve credibility and influence</li><li>Identify the deeper interests driving tension and move beyond surface disagreements</li><li>Prevent escalation and protect relationships under stress</li><li>Approach high-stakes conversations with clarity and structure</li><li>Transform pressure from a liability into a leadership advantage</li></ul>For professionals ready to take their leadership to the next level, How to Untie a Balloon, 2nd Edition, is a necessary resource for growing your leadership influence and developing the self-mastery to thrive under any pressure.

A Negotiator's Guide to Avoid Popping Under Pressure

How to Untie a Balloon

The bestselling author of For the Culture reveals how organizational culture really works—and how you can harness its power to lead your team to success. Do you wonder why your organization can’t seem to realize its full potential? Why impressive new hires fail to thrive? Or why your thoughtful corporate mission statement has zero impact on your bottom line? To solve these mysteries and more, you first need to understand your organization’s culture. More than personnel, resources, or strategy, it’s culture that determines whether an organization succeeds or fails. But most leaders have a superficial or incomplete understanding of what organizational culture actually is and how it works—and few know how to activate it to supercharge their teams. In this groundbreaking book, bestselling scholar Marcus Collins reveals how to decode and optimize organizational culture. Organizational culture, he argues, is the backstage of a company that allows its front-stage to flourish. Drawing on his academic expertise and decades of corporate experience, Collins shows leaders how to fine-tune their organization’s culture to help their teams grow and their employees flourish. Filled with advice on everything from making the right hires to navigating organizational transformation, Good Soil is the essential guide to fostering a thriving culture—and leading a winning organization.

How the Right Organizational Culture Helps People Grow, Teams Flourish, and Companies Thrive

Good Soil

An updated new edition of the definitive guide to working with -- and surviving -- bullies, creeps, jerks, tyrants, tormentors, despots, backstabbers, egomaniacs, and all the other assholes who do their best to destroy you at work.&nbsp;"What an asshole!" How many times have you said that about someone you work with? You're not alone! In the 20th anniversary edition of this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to help you understand why assholes can be so destructive to your company...and the best way to deal with them.&nbsp;&nbsp;Practical, compassionate, and downright funny, this guide offers: &nbsp;<ul><li>Strategies on how to pinpoint and eliminate negative influences&nbsp;</li><li>Illuminating case histories from major organizations</li><li>A self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out &nbsp;</li></ul>The No Asshole Rule is a New York Times, Wall Street Journal, and USA Today bestseller.

Building a Civilized Workplace and Surviving One That Isn't

The No Asshole Rule (20th Anniversary Edition)

A Guide to the Project Management Body of Knowledge (PMBOK(R) Guide)-- Eighth Edition and The Standard for Project Management represents the most data-driven and community-informed update in the guide's history. Developed through extensive global research and practitioner collaboration, it incorporates input from thousands of project professionals and more than 48,000 data points. Building on the long-standing legacy of PMI, the Eighth Edition blends mindset, technical, and practical guidance to reflect how project management is practiced today. It introduces: - Six core principles that influence effective project management behavior - Seven performance domains that represent key areas of practice - Expanded coverage of AI, PMOs, and procurement, with reintroduced process guidance presented in an evolved, non-prescriptive way. Together, these updates connect the why, what, and how of project management. With an emphasis on value delivery, adaptability, and accountability, this edition helps professionals at all levels achieve meaningful outcomes across a range of approaches and environments. Whether you manage traditional initiatives or lead agile transformations, the PMBOK(R) Guide - Eighth Edition provides clarity, relevance, and confidence for modern project delivery. What You'll Learn 1. Connect projects to organizational value Learn how to align project outcomes with strategic goals through a system for value delivery. 2. Apply six core principles for effective leadership Adopt a holistic view, focus on value, embed quality, lead accountably, integrate sustainability, and build empowered teams. 3. Master the seven performance domains Strengthen your capabilities in governance, scope, schedule, finance, stakeholders, resources, and risk. 4. Tailor for your context Learn how to adapt practices, tools, and techniques to fit your team, organization, and environment. 5. Explore new and emerging topics Gain insights into AI, PMOs, and procureme

A Guide to the Project Management Body of Knowledge (Pmbok(r) Guide) -- Eighth Edition and the Standard for Project Management (English) (Spiral-Bound)

Transforming Companies, Organizations, Nations and Individuals to Achieve Big, Fast Results

The Game of the Impossible

Quantum Advantage

Entrepreneurs and brand-builders--they provide one of the most critical ingredients for the American economy--growth. The book is an outstanding tool for helping you develop the critical skills needed to deliver that growth--by building businesses and building brands. At the core of the Brand Builder Workbook is the simple yet powerful Brand Building Matrix: Business Goals, Target, Message, and Message Windows. The author presents step-by-step guidance for building a powerful marketing communications platform.

Volume 2

Brand Builder Workbook - 2nd Edition

A Survival Guide for the Age of Abundance

We Are as Gods

Easy-To-Use Rules for Meetings of Any Size

Democratic Rules of Order, 11th Edition

A forthcoming Metropolitan nonfiction title to be published on March 30, 2027

Untitled Metropolitan Nonfiction Winter 2027 9781250469588

A fresh and life-affirming vision of management as one of the most meaningful jobs you didn't know you had—revealing how growing your employees is the key to fueling the bottom line and fueling your soul—from an acclaimed author and beloved NYU Stern professor. What does it feel like to be a boss who meant something, grew someone, and did something bigger than themselves? Good bosses manage people, not just performance—and leave behind legacies while boosting their organization’s bottom line. NYU Stern School of Business professor Dr. Dolly Chugh calls this sacred work. In The Good Boss Project, Dolly uses leads from employees to track down managers known to be good bosses. By interviewing both the manager and the people who work for them, she unpacks how good bosses refuse to choose between high standards for performance and high standards for humanity. You will meet managers in small startups, big companies, the military, investment banking, and even a lice removal clinic…as well as a meditation guru, Broadway and Hollywood director, and March Madness championship basketball coach. Grounded in a sense of purpose, each offers a vulnerable peek into their inner lives as a manager, including what works on the good days (and what doesn’t on the bad days). Drawing on these stories plus the latest research from social psychology, organizational behavior, and behavioral economics, Chugh shows how to get more developmental value from delegation, spend less time solving your people’s problems and more time empowering them to solve their own, create a culture that serves as the emotional DNA for teams, and be the employer people say they will follow anywhere. Along the way, she equips you with the concrete skills you need (today) to be the good boss that (amazing) people want to work (hard) for and deliver (extraordinary) results for. Being a good boss is sacred work. The kind that leaves a legacy. Whether you’re a new manager, a not-so-new manager, or a seen-it-all manager, The Good Boss Project is your pep talk and toolkit for becoming the boss you mean to be.

Becoming the Manager You Mean to Be

The Good Boss Project

Disconnected

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