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Wilkinson M: Can't Catch a Whale in a
Catfish Pond

Can't Catch a Whale in a Catfish Pond

How to build your customer into your culture

Customer Salience

How Cynics Derail Progress (and How to Get Back on Track)

This Place Will Never Change

Door Frame Playbook turns a universal childhood moment, marking growth on a family door frame, into a practical framework for leadership, culture, and outcomes that last. It is not theory or trend. It is a language of alignment that anyone can use every day. What begins as a pencil line on a household frame expands into a lifelong lesson about trust, alignment, and relevance.Drawing on more than forty years in hospitality and leadership, Intentional Hospitality Personality, Harvey Stern, brings to life twenty-one concepts organized in a 7-7-7 framework, each representing the balance and rhythm of the Door Frame itself. The left side reflects growth and clarity of purpose. The top beam represents stakeholders, where alignment and collaboration take shape. The right side holds outcomes, where relevance and results endure. Together they form a model that strengthens professionals, teams, and organizations.Door Frame Playbook provides tools that build alignment in every environment, from onboarding and communication to trust, adversity, and personal readiness. Readers will discover memorable ideas, including Cultural Permission (the unwritten speed limit that shapes culture), The Three Lanes (how departments operate at different speeds and intensities), and Super Power (how everyone brings their defining strength to the work they do). Each chapter connects insight to action, offering a language readers can apply immediately to guide growth and sustain culture.By the final chapter, readers will not only understand the structure of the Door Frame but also begin to see Door Frames everywhere, in teams, in projects, and in themselves. The result is leadership that lasts, grounded in clarity, strengthened by collaboration, and defined by enduring outcomes.

Aligning You, Stakeholders, and Outcomes

Door Frame Playbook

Most veterinary professionals carry at least one case they will never forget. Not the textbook case - the one that returns in the small hours, long after the client has gone home.For decades, human healthcare has been having a serious conversation about systems thinking, human factors, psychological safety and just culture. Veterinary medicine has barely begun. The result is a profession that still meets error with blame, leaving good professionals to carry shame, guilt and loneliness alone.The Cases We Carry is not a quality-improvement manual. It is a book about the culture around error in veterinary medicine - how we speak about it, respond to it, learn from it, and live with it.This isn't a manual. It's a reckoning.For everyone who entered this work believing they had to be perfect - and for everyone still carrying a case.

Error, Culture, and Safety in Veterinary Medicine

The Cases We Carry

The biggest determinant of your leadership effectiveness is the variable you couldn't see-until now. In a world of nonstop complexity, even the most experienced and highly skilled leaders are hitting a wall. When pressure rises, leaders don't rise to their skills or experience. They fall to the level of their consciousness. Across a $366 billion leadership development industry, one variable has been missing - the unseen factor driving your leadership from the inside out. The one that shapes how you think, decide, communicate, and respond under pressure. Gretchen Griffin and Mark Yeoell - drawing on decades of leadership science and their work with thousands of leaders - make it visible and chart a path to develop it. The Hidden Leadership Variable introduces the HLV3x3(TM) Framework - a research-grounded map of how your level of consciousness shapes your leadership effectiveness. It gives you a mirror to see your leadership and a compass to shift it. Designed for immediate application - in your next conversation, decision, or moment of pressure. Inside, you'll find: <ul> <li>Relatable scenarios that illustrate how reactivity surfaces under pressure - and how to shift it before it derails your leadership</li> <li>A revealing self-assessment that exposes the unseen patterns shaping your leadership effectiveness</li> <li>Proven practices for expanding your awareness and developing the capacity for highly effective leadership</li> <li>A dynamic framework built for the complexity of leadership today - grounded in adult development theory, neuroscience, and decades of real-world practice</li> </ul> Competencies matter. So does training. But on their own, they aren't enough. The next frontier of leadership development is consciousness - and learning to develop it will transform how you lead. This is a breakthrough book for leaders, executive coaches, HR partners, and organizations ready to move beyond outdated competency models and finally address the variable that matters most.

Why Consciousness, Not Competency, Determines Leadership Effectiveness

The Hidden Leadership Variable

Reclaim the Potential that Hero Culture is Costing Your Organisation

Break the Hero Trap

Mark Bowling has had some incredible mentors - Cam Lanier and Regi Campbell top the list. Their impact on his life has been profound, for which he is extremely grateful. You probably have your own list. And chances are, you're on someone else's. Gravitude provides you (and your organization) with the tools to grow that second list.&nbsp;Gratitude isn’t just a virtue - it’s a force that shapes the success of organizations. Gravitude reveals how leaders can harness this powerful force through six foundational pillars: Phileo Love, Trust, Teamwork, BHAGs (Big Hairy Audacious Goals), Legacy, and Identity. Just as gravity strengthens with mass, the presence of these pillars amplifies Gravitude-a measurable force that fosters engagement, loyalty, and organizational excellence.Featuring exclusive insights from top executives - including&nbsp;Dave Katz&nbsp;(President &amp; COO, Coca-Cola Consolidated),&nbsp;Glen Jackson&nbsp;(Co-Founder, Jackson Spalding),&nbsp;Tim Fisher&nbsp;(President, Jackson + Coker),&nbsp;Jeff Henderson&nbsp;(Executive Director, Leadership Strategy and Innovation, Chick-fil-A),&nbsp;Ben Tyson&nbsp;(CEO, No Longer Bound), and&nbsp;Horst Schulze&nbsp;(Co-Founder, Ritz-Carlton) - this book validates how gratitude transforms workplace culture.Gravitude also distinguishes between fleeting thankfulness and deep, lasting gratitude, explaining why cultivating "grateful fans" leads to greater organizational success than simply creating “raving fans.” Finally, it introduces the Gravitude Quotient (GQ), a groundbreaking tool that enables leaders to measure and strengthen gratitude within their teams."I've often said gratitude completes the connection between an organization and its people. Mark Bowling successfully conveys this mission-critical message, empowering businesses to foster cultures of excellence. At the heart of such excellence - even in an age of automation - is the celebration of people. This is the essence of Gravitude - a much-needed call for organizations to prioritize their people, creating a thriving, purpose-driven workplace."-Horst Schulze, Co-Founder &amp; Former President/CEO, The Ritz-Carlton Hotel Company“Gravitude by Mark Bowling is a great read. &nbsp; His insights about the power of gratitude can change the perspective of individuals, families, teams, and organizations. &nbsp;Based on his own life experiences and the wisdom shared by multiple leaders he has interviewed, Mark shares both the principles and practices that make gratitude part of a healthy organization's DNA and lead to personal and professional growth for all.”-Tim Tassopoulos, former President &amp; COO, Chick-fil-A

Harnessing the Force of Organizational Gratitude

Gravitude

You know you have more to offer, but you're tired of waiting for a seat at the table to prove it. Most emerging leaders feel stuck in a holding pattern, believing that their ability to make an impact is capped by their current title or the person above them on the org chart. But influence isn't a reward for a promotion. It's a muscle you build in the mundane, everyday moments of your current role.In 90 Days to Grow Your Influence Clay Scroggins, bestselling author of How to Lead When You're Not in Charge, provides a daily roadmap for the "not-in-charge" leader. Drawing from his foundational work on leveraging influence without authority, this 90-day reader helps you navigate the tension of having great responsibility but very little power.Each day is designed to be a "snackable" but substantial 5-minute read, perfect for your morning coffee or the commute to the office. Through a mix of relatable stories, leadership metaphors, and spiritually grounded reflections, you'll learn how to: <ul><li>Understand Identity: Secure your worth in who you are, not just what you do or what your business card says.</li><li>Lead Yourself: Master the disciplines of self-awareness and emotional intelligence.</li><li>Choose Positivity: Cultivate a resilient, solution-oriented mindset that shifts the energy of every room you enter.</li><li>Think Critically: Stop being a passive observer and start solving problems.</li><li>Reject Passivity: Take ownership of the ground you're standing on today.</li><li>Challenge Well: Influence the leaders above you with relational equity and wisdom.</li></ul>Whether you are a new hire, a middle manager, or an aspiring executive, this book is your daily reminder that your seat on the org chart doesn't define your impact. You have everything you need to start leading right where you are. Real influence starts here.

Daily Habits for Leading from Any Level

90 Days to Grow Your Influence

Navigating the Depths of Curiosity and Connection to Build Organizational Flow

The Diver

Flipping Success is a practical leadership guide forged on the front lines of one of the world's most demanding industries: hospitality.Written by hospitality leader and leadership mentor Billy Innes-Drewery, this book distils more than a decade of real-world experience leading teams under pressure into four timeless principles that determine whether leaders - and businesses - survive or fail: Standards, Time, Perseverance, and Passion.Rather than theory or trends, Flipping Success focuses on what actually works when expectations are high, margins are tight, and people are under constant pressure. Through clear frameworks, frontline insights, and hard-earned lessons, Billy shows how great leadership is built in the small, disciplined actions repeated every day - not in moments of inspiration alone.This book is written for leaders who operate, not observe. For managers, supervisors, and business owners responsible for people, performance, and culture, Flipping Success offers practical guidance on: <ul><li>Setting and enforcing standards without micromanaging</li><li>Leading calmly and decisively under pressure</li><li>Building resilient teams that perform consistently</li><li>Turning adversity into growth rather than burnout</li><li>Creating cultures where pride, discipline, and purpose thrive</li></ul>At its core, Flipping Success is about leadership that lasts - leadership grounded in service, integrity, and responsibility. It challenges readers to move beyond titles and embrace the privilege of leading others well.Whether you're a café owner, manager, franchise operator, or team leader, Flipping Success provides a clear, grounded roadmap to building strong teams, resilient cultures, and sustainable success - even when the pressure is on.

The 4 Keys to Lead, Grow, and Thrive in the Food Business

Flipping Success

Based on a million conversations about what matters most... In The Values Map: Discover What Drives You and How to Move Others, David Allison reveals that shared human values-not age, gender, or geography-are the most powerful predictors of behavior. Drawing from nearly one million surveys across 180 countries, this book provides a proven framework for understanding what truly drives you and the people around you. Through vivid storytelling, Allison demonstrates how values drive our decisions, shape relationships, and transform organizations. Readers use a variety of tools and techniques, then watch their own core values appear throughout the stories that follow. Each chapter illuminates how global brands, grassroots movements, and individuals have used values to reshape industries and lives. Readers will also find: <ul> <li>Values assessment frameworks that personalize your reading experience and reveal the values that drive who you are and what you do</li> <li>Real-world case studies from organizations, governments, communities and individuals that demonstrate values-based strategies in action</li> <li>A data-backed methodology now included in university courses as part of human-centered strategy curricula worldwide</li> <li>Practical frameworks for building stronger teams, engaging stakeholders authentically, and making more aligned life choices</li> <li>Insights from the most comprehensive values dataset ever created, spanning 152 languages and every major culture</li> </ul> Essential for CEOs seeking authentic stakeholder connection, managers building cohesive teams, and anyone wanting to understand their own motivations more clearly, The Values Map delivers both the framework and inspiration to move beyond surface-level assumptions toward deeper, more meaningful human connection.

Discover What Drives You and How to Move Others

The Values Map

Organizations have been promised that AI will revolutionize them. But what ends up happening is that AI ends up being introduced like standard software. When productivity is the only focus of enterprise AI, the real insights that AI can offer prove elusive. This book shows a better way. Written by leading AI expert and keynote speaker Richard Foster-Fletcher, The AI Gap explains why enterprise AI in most organizations isn't producing the insights that were promised. AI enters as a promise of new intelligence but passes through the procurement, security, legal and compliance systems built for standard software. These systems strip AI of its potential. This book traces how this happens, why it persists and what organization must change to capture the insights AI can deliver. This book will explain why the way AI is implemented keeps restricting its potential and what organization must change to capture the true value of AI. AI works best when it and employees are given the freedom to explore, challenge ideas and use AI in new and create ways. This book is about developing the structures, the environment, and the culture that allows AI to flourish in an organization as a key driver of insights rather than a simple productivity improvement.

How to Fix Enterprise AI and Get Real Insights

The AI Gap

Can't Catch a Whale in a Catfish Pond

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