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Intelligent Technologies and Robotics (R0)

Jagdish N. Sheth

Varsha Jain

Emmanuel Mogaji

Anupama Ambika

Artificial Intelligence in Customer Service

The Next Frontier for Personalized Engagement

&lt;p&gt;Chapter 1: Artificial Intelligence in Customer Service: An Introduction to the Next Frontier to Personalized Engagement -&amp;nbsp;Varsha Jain, Jagdish Sheth, Emmanuel Mogaji, Anupama Ambika.-&amp;nbsp;Part 1: Introduction to AI and Customer Services.-&amp;nbsp;Chapter 2: AI in Customer Service – A Service Revolution in the Making -&amp;nbsp;Werner Kunz, Jochen Wirtz.-&amp;nbsp;Chapter 3: Opportunities &amp; Challenges of AI-Driven Customer Service -&amp;nbsp;Rijul Chaturvedi,&amp;nbsp;Sanjeev Verma.-&amp;nbsp;Chapter 4: AI in Customer Service Strategy for Seamless Customer Experience&amp;nbsp;Yuanyuan Cui, Patrick van Esch.-&amp;nbsp;Part 2: Customer Engagement.-&amp;nbsp;Chapter 5: Personalized and Contextual AI- Services Experience -&amp;nbsp;Valentina Pitardi.-&amp;nbsp;Chapter 6: Engaging Self-Service in a Customer Service Ecosystem -&amp;nbsp;George Spais.-&amp;nbsp;Chapter 7: Understanding the Role of Data in Artificial Intelligence-based Personalization -&amp;nbsp;Subhadeep Mukerjee.-&amp;nbsp;&amp;nbsp;Part&amp;nbsp;3: Customer Experience.-&amp;nbsp;Chapter 8: Artificial Intelligence for Seamless Experience across Channels -&amp;nbsp;Nguyen Phong Nguyen, Emmanuel Mogaji.-&amp;nbsp;Chapter 9: Data Processing and AI-Technology Integration for Personalized Services -&amp;nbsp;Gourav Roy, Varsha Jain, Parth Salunke.-&amp;nbsp;Part&amp;nbsp;4: Customer and Employee Wellbeing.-&amp;nbsp;Chapter 10: Use of AI With Ethics and Privacy for Personalized Customer Services -&amp;nbsp;Damini Goyal Gupta, Varsha Jain.-&amp;nbsp;Chapter 11: Linking Customer E-Service Quality with Artificial Intelligence-Based Business Environment -Sakshi Kathuria, Sudhir Rana.-&amp;nbsp;Chapter 12: Role of Risk on Employees' Willingness to Collaborate with Artificial Intelligence and its Impact on Wellbeing -&amp;nbsp;Stefanie Paluch, Thomas Wittkop.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;

Platform Supply Chains in the AI Era

Risk Management

Platform Supply Chains 5

ChatGPT Prompts for Real Estate Agents: Sell Smarter, Save Time, and Automate Your Real Estate Business with AI
Unlock the power of artificial intelligence to revolutionize your real estate career.
In ChatGPT Prompts for Real Estate Agents, author Grant Mercer shows you how to harness AI to write persuasive listing descriptions, generate social media content, automate your CRM, and close deals faster - all while saving hours of work each week.
Whether you're a new Realtor or a seasoned professional, this hands-on guide gives you ready-to-use ChatGPT prompts that transform the way you market, communicate, and negotiate. Discover how to use AI to handle repetitive tasks, enhance your brand voice, and stay ahead of competitors embracing this new era of real estate innovation.

¿¿¿¿ Inside, You'll Learn How To:Write listing descriptions that sell - in minutes, not hours
Create engaging social media posts, Reels, and video scripts tailored to your local market
Automate emails, newsletters, and follow-ups using smart CRM workflows
Generate negotiation scripts and objection responses that keep deals alive
Build personalized marketing funnels that attract buyers and sellers
Avoid common AI pitfalls and stay compliant with fair housing laws

ChatGPT Prompts for Real Estate Agents

A groundbreaking bridge between traditional financial theories and emerging interdisciplinary approaches, offering a unique perspective on finance in these uncertain times. From a seasoned expert in finance, behavioral finance, complexity science, and quantum finance. Adaptive Finance is a forward-looking exploration of the evolving world of finance, addressing the most pressing challenges and emerging trends facing financial markets today. It examines how traditional economic and financial models, long dominant in the field, are being redefined by advancements in behavioral science, mathematics, and technology. Financial professionals and academics must confront risks and dynamics that established theories often fail to capture in an era marked by complexity, technological disruption, and global uncertainty. This book provides the intellectual foundation needed to tackle these challenges. The chapters span a wide range of topics—from behavioral finance and causal models to quantum finance and innovations in financial systems—offering a comprehensive view of the forces reshaping finance. The book begins with well-established frameworks and progressively explores cutting-edge concepts, guiding readers through the transformation of financial theory and practice. Each chapter stands on its own, making the book suitable for both comprehensive study and selective reading. The authors present a timely perspective on how finance must adapt to a more complex and dynamic world.

Embracing Uncertainty and Complexity

Adaptive Finance

Great ideas are all around us, waiting to be discovered. Here's how to find them. We're used to imagining creativity as a lightbulb moment - sudden, mysterious, reserved for the gifted few. But what if ideas aren't conjured from thin air? What if they're discovered - more like precious artifacts that we unearth and refine? In How Great Ideas Happen, cognitive scientist George Newman draws on cutting-edge research to show that creativity isn't magic, it's method. The most successful innovators don't wait to be struck by brilliance; their creative process is more like archeology. As keen-eyed explorers, they scan the terrain, dig with intention, and, with a little luck, find gold. With vivid examples from the arts, science, and business, Newman shows how creativity often comes from discovering what was already there. For example, how Jackson Pollock tapped into deep patterns in nature to create his famous "drip" paintings; how Korean filmmakers created an entirely new genre by closely studying foreign films; or, how Paul Simon made Graceland by carefully sifting through previously recorded material for what he could take away. By revealing the hidden steps behind breakthrough success, How Great Ideas Happen uncovers a repeatable method that anyone can follow, reframing creativity not as a rare gift, but as a universal capacity waiting to be unlocked through exploration. The creative process is an adventure of ideas - this book is your guide.

The Hidden Steps Behind Breakthrough Success

How Great Ideas Happen

Palgrave Intersections of Business and the Sciences, in association with Gnosis Mediterranean Institute for Management Science

This two-volume work explores how advanced, technologically orientated business research aims to foster organizational and industry evolution, along with sustainable progress of enduring societal implications. As businesses increasingly embrace transformative technologies, their profound and far-reaching societal consequences necessitate a cross-disciplinary scientific approach coupled with an artistic and imaginative lens. 
Against this backdrop, authors in this book navigate the intricate web of impacts on employment and leadership, business model innovation, advanced data driven decision making, digital transformation, data ecosystems and analytics, AI-led e-commerce and branding, and virtual reality. The topics cover an array of geographic regions and industries, including professional services, education, fashion, sports, and hospitality &amp; tourism. Business technology theory and science are ultimately geared towards practicable application, and are contextualized by sustainability and socioeconomic advancement. 

This first volume investigates the strategic, managerial and marketing impacts of advanced business technologies, while volume two explores their role in industry and policy, elucidating also the art and fiction of their societal impact.

Strategic, Managerial and Marketing Impacts

Advanced Technologies in Business, Volume I

We're living through a transformation as profound as electricity or the printing press, yet AI often feels more like hype than help. With clear language, vivid illustrations, and humor, veteran AI researcher Sairam Sundaresan unpacks machine learning, natural language, computer vision, and recommender systems, showing how they drive the tech we use daily. You'll learn how AI works, where it appears, and how to make smarter choices about its role in your life and work. In two parts, the book moves from core concepts to real applications while debunking myths and stripping away buzzwords.

An Illustrated Introduction

AI for the Rest of Us

"In one wide-ranging volume, Lambert and the country reporters demonstrate that law can not only keep up with technological change, but can in fact stay well ahead by anticipating upcoming questions. This comprehensive comparative reference will be invaluable for lawyers and students." (Professor Joshua Fairfield. Washington and Lee University School of Law, Review of a previous edition) Bringing together a global team of authors, the International Handbook of Social Media Laws covers the law relating to social media across 34 countries in total. From influential social media defamation cases in Australia, to tweeting from court, and regulations enforced by the UK's Online Safety Act 2023, this book clearly articulates the main legal issues and developments across various legal jurisdictions, to ensure a company's social media presence is fully compliant with the law of each country. The third edition has been fully updated to incorporate new criminal and civil case law, and covers topics including: - Online abuse, online bullying and cyberbullying laws - Laws or rules specific to children and social media - Bans or restrictions on the use of, or access to, the internet or social media, including the influential TikTok, Inc. v. Garland case in the US - Use of social media as evidence in courts - Hacking and data breach laws. Contributors to the volume each provide coverage of their own country, ensuring the volume is both authoritative and practical. Countries represented include: Argentina, Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Malta, Mexico, New Zealand, Norway, Senegal, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay. This title is included in Bloomsbury Professional's Intellectual Property and IT online service.

International Handbook of Social Media Laws

Seventy percent of digital transformations fail. Not because of bad technology, but because of bad leadership.


In this fast-paced business parable, you'll step inside the boardrooms, break rooms, and battle lines of Meridian Integrated Logistics, a company the brink of collapse. With activist investors circling and a failed AI rollout bleeding millions, Meridian must confront a brutal truth: outdated management practices can topple even industry giants. 


Told through vivid characters and high-stakes decisions, Reinventing Management reveals how one organization redefined leadership-and in the process, discovered the missing variable for success in the age of AI.


You'll learn how to:
Spot the leadership failures that sabotage technology investments.
Measure trust, empathy, humility, integrity, and purpose through the Leadership Adaptability Index (LAI).
Build a culture that accelerates innovation and safeguards investor value.
Redefine governance with metrics that boards and institutional investors can no longer afford to ignore.

A Story of Leadership Accountability in the Age of Artificial Intelligence

Reinventing Management

KI-Tools für ein erfolgreiches Studium

Künstliche Intelligenz und wissenschaftliches Arbeiten

A Comprehensive Introduction

Financial Technology

In a movement-defining book, the "godmother of the current moment of dissatisfaction with establishment politics" (The New York Times) tells the story of the rising anti-monopoly movement and charts a course to a democratic future In a short, sharp political book, The Nation magazine's "Anti-Monopolist" columnist and "a prophet of the resurgent left" (Franklin Foer) explains the battle between the forces of oligarchy and the rise of the new anti-monopoly movement. Using the stories of modern anti-monopoly heroes including Federal Trade Commission Chair Lina Khan; blueberry farmer Hugh Kent, who turned his battle with Driscoll's into a farmers' movement; and Doha Mekki, the daughter of a Sudanese asylum seeker who took on Google and won; Teachout explains how anti-monopoly cuts across traditional political lines and gives real teeth to economic populism.Teachout, a scholar of the law of democracy and a politician whose run for governor of New York State shocked the political establishment, argues that monopoly is the architecture of private tyranny, and that breaking corporate power is essential to building a new democracy. From AI to agriculture, healthcare to energy, Americans understand that corporate concentration doesn't just cause inequality; it organizes power. Anti-Monopoly gives that feeling a name, a history, and a way forward. After a spate of books out of the Abundance movement arguing that we need to remove local democracy and focus on efficiency at scale, this book provides a sharp counterpoint.

A Citizen's Guide

Anti-Monopoly

Synthetic Media, Deepfakes, and Cyber Deception: Attacks, Analysis, and Defenses introduces the only analytical Synthetic Media Analysis Framework (SMAF) to help describe cyber threats and help security professionals anticipate and analyze attacks. This framework encompasses seven dimensions: Credibility, Control, Medium, Interactivity, Familiarity, Intended Target, and Evocation. Synthetic media is a broad term that encompasses the artificial manipulation, modification, and production of information, covering a spectrum from audio-video deepfakes to text-based chatbots. Synthetic media provides cyber attackers and scammers with a game-changing advantage over traditional ROSE attacks because they have the potential to convincingly impersonate close associates through text, imagery, voice, and video. This burgeoning threat has yet to be meaningfully addressed through any written treatment on the topic. The book is co-authored by three cyber influence and deception experts who have gained deep knowledge and experience on the topic through diverse, true operational pathways and backgrounds. The diversity and perspectives of the author team makes the content in the book the broadest and deepest treatment of synthetic media attacks available to readers.

Attacks, Analysis, and Defenses

Synthetic Media, Deepfakes, and Cyber Deception

Artificial Intelligence in Customer Service

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