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Henry Kaestner

J. D. Greear

Chip Ingram

Chip Lecrae

Faith Driven Entrepreneur

What It Takes to Step Into Your Purpose and Pursue Your God-Given Call to Create

There's one thing that's more important than productivity and promotion: your wellbeing. Discover how you can lead a fulfilling work life with 52 inspiring insights, one for every week. Too often, a busy and competitive work life can distract us from focusing on our wellbeing and mental health. 52 Weeks of Wellbeing is packed full of practical and accessible tips that you can incorporate into your everyday life, leaving you healthier and more fulfilled. Ryan Hopkins has vast experience of offering ground-breaking wellbeing insights and tips to individuals and organizations across the world. This book distils his insights, which are backed by psychological research and inspiring stories of success. From unconventional concepts such as Kintsugi to the power of digital detoxes, begin your journey towards a more fulfilling work life with 52 Weeks of Wellbeing.

Lead a more fulfilling work life with 52 inspiring insights for improving your wellbeing throughout the year.

A No-Nonsense Guide to a Fulfilling Work Life

52 Weeks of Wellbeing

Is it really reasonable to believe in Christianity? Challenging the assumption that religion is irrelevant in a world where empirical proof is the basis of our reasonings, Timothy Keller, author of New York Times bestseller The Reason for God reverses the question: Isn't secular thinking just another set of beliefs? Keller puts secularism under the intellectual scrutiny that is usually applied to religion. With a compelling knowledge of the secular belief system and a clarity of logic, Keller opens a conversation between writers such as Nietzsche or C.S. Lewis to reflect on meaning, hope, freedom, satisfaction, identity and justice. 'If you think Christianity doesn't hold much promise of making sense to a thinking person, then this book is written for you.' Timothy Keller Keller does not aim to prove God's existence, but his methodical approach powerfully calls into question the basis of many commonly held secular views. Written for both sceptic and believer, Making Sense of God shines a light on the profound relevance of Christianity in our modern lives. 'This is the book which convinced me of the truth of Christianity. if you want an overview of the main arguments for the existence of God and the truth of the core of the Christian message, this is a good place to start.' Reader review ⭐⭐⭐⭐⭐ 'The first Christian apologetics book I've read that's actually written to (and for) the "intellectually enlightened skeptic." Keller delivers such a blistering critique of secularism that I was shook to my core. This book will make you think a lot.' Goodreads reader review ⭐⭐⭐⭐⭐ 'Lots of gold nuggets that will leave you mulling it over for days!' Reader review ⭐⭐⭐⭐⭐ 'Very in-depth book which allows the reader to make their own mind up based on the facts. A must read for everyone who is seeking the truth.' Reader review ⭐⭐⭐⭐⭐ 'Over the years, Keller became not just a Christian apologist but a sophisticated critic of secular liberalism, especially its worship of personal autonomy as the highest good.' The Atlantic

In an age of scepticism, can it really make sense to believe in Christianity's claims?

An Invitation to the Sceptical

Making Sense of God

Finally, a playbook for leaders of all types on how to build and maintain a relentless focus on the customer into your organization's DNA.

A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?Using cutting-edge research and interviewing top leaders across industries, customer experience futurist Blake Morgan has pulled together eight new laws that the best companies follow in terms of building and maintaining a focus on the customer. Customer experience is a decision leaders must make every day, and this book shows you how:<ol><li>C.reate a customer experience mindset.</li><li>eX.ceed longterm profit expectations by focusing on both short term and long term profits.</li><li>L.ay out your customer experience strategy creation and stick to it.</li><li>E.mbark on your 90 day get started plan.</li><li>A.nticipate the future by being a customer experience futurist.</li><li>D.on’t forget that employees are customers too.</li><li>E.valuate success and measure what can be measured.</li><li>R.eaffirm the priority - keep CX front and center.</li></ol>Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!

New Rules for Building A Business Around Today’s Customer

The 8 Laws of Customer-Focused Leadership

Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

A Comprehensive Approach for Health Care Providers

Total Customer Satisfaction

Praise for The 85% Solution "Tired of riding the merry-go-round of irresponsible behavior and playing the shame-and-blame game without satisfaction? Linda Galindo expertly illuminates a path to a fulfilling life of success through her achievable guidelines for accountability in personal and professional life." --Larry W. Bridgesmith, Of Counsel, Miller &amp; Martin; executive director and associate professor, Randy and Rhonda Lowry Chair of Conflict Management, Institute for Conflict Management, Lipscomb University "The title incidentally matches where 85% of my time is spent--dealing with people issues. The book gives 100% of the solution." --James C. Leonard, president and chief executive officer, Carle Foundation Hospital "A no-nonsense guide to personal accountability, this is a must-read for anyone who dares to live the life they truly desire. We live in a changing world today where transparency, truth, and accountability are demanded. The 85% Solution delivers exactly what is needed now in our government, corporate America, the workplace, and personal success." --Leslie DeWald, president and chief executive officer, Ascend Insurance Resources "Finally, Linda Galindo's compelling accountability model is accessible to everyone, through her engaging book, The 85% Solution. She takes a complex problem in today's world and reduces it to a series of simplified, understandable actions that can immediately transform the readers and their lives at work and in the community--for the better!" --Meg Jones, chief administrative officer, The Children's Hospital of Philadelphia "This book is for leaders who are truly up to the challenge of developing personal accountability in themselves, and anyone in their organizations will benefit from reading this book. With corporate accountability at an all-time low, this book changes mind-sets by showing the way to personal accountability." --Tom Bakaly, city manager, Park City, Utah

A guide to personal accountability-the fundamental key to leadership success  With the toughest economic downturn in recent history, the issue of accountability has taken center stage. However accountability is often confused with punishment, fault, blame and guilt.

How Personal Accountability Guarantees Success -- No Nonsense, No Excuses

The 85% Solution

The world's greatest business leaders make it all look easy because they keep it simple: measurable, repeatable methods that generate exceptional results in both strong markets and weak, good economies and bad.Leadership expert Brian Tracy has guided countless thousands of professionals, executives, and leaders of all stripes to truly startling results through his business books, seminars and consulting work.In How the Best Leaders Lead, Tracy breaks down the art and science of business leadership into the seven fundamental responsibilities that outstanding leaders master. Essential for success in any organization and every leadership position, they are: <ul><li>Setting and achieving goals</li><li>Fostering innovation</li><li>Problem solving and decision making</li><li>Setting priorities</li><li>Setting high standards and leading by example</li><li>Inspiring and motivating others</li><li>Performing and achieving results</li></ul>This book will take you through a thorough self-analysis with which you will discover what is truly important to you--and identify the specific steps you must take to achieve it. You'll then listen Tracy's life-changing lessons culled from the leading edges of business, the annals of history and military strategy, and the wisdom of the world's most powerful leadership and management thinkers past and present.Leadership is an exact science but a simple one, born of clear vision and courage, self -knowledge and integrity, focus and confidence. With acute insight and Tracy's accessible guidance, How the Best Leaders Lead brings those powerful attributes and leadership greatness easily within your reach.

The world’s greatest business leaders make it all look easy because they keep it simple: measurable, repeatable methods that generate exceptional results in both strong markets and weak, good economies and bad.Leadership expert Brian Tracy has guided countless thousands of professionals, executives, and leaders of all stripes to truly startling results through his business books, seminars and consulting work.In How the Best Leaders Lead, Tracy breaks down the art and science of business leadership into the seven fundamental responsibilities that outstanding leaders master. Essential for success in any organization and every leadership position, they are:<ul><li>Setting and achieving goals</li><li>Fostering innovation</li><li>Problem solving and decision making</li><li>Setting priorities</li><li>Setting high standards and leading by example</li><li>Inspiring and motivating others</li><li>Performing and achieving results</li></ul>This book will take you through a thorough self-analysis with which you will discover what is truly important to you—and identify the specific steps you must take to achieve it. You’ll then listen Tracy’s life-changing lessons culled from the leading edges of business, the annals of history and military strategy, and the wisdom of the world’s most powerful leadership and management thinkers past and present.Leadership is an exact science but a simple one, born of clear vision and courage, self -knowledge and integrity, focus and confidence.&nbsp;With acute insight and Tracy’s accessible guidance, How the Best Leaders Lead brings those powerful attributes and leadership greatness easily within your reach.

Proven Secrets to Getting the Most Out of Yourself and Others

How the Best Leaders Lead

To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben &amp; Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes.

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to:
* Lead the transition from traditional management to management by quality
* Identify customer needs and use that knowledge to drive the organization
* Integrate strategic quality and business planning into a single strategic process
* Communicate customer and company requirements throughout your organization
* Recognize and reward employee efforts and promote improved quality
* Establish uniform measurement systems and manage by fact, not fiction
* Borrow shamelessly from industry leaders to encourage breakthrough thinking
* Build strengths and eliminate weaknesses through an annual assessment process.

Fully updated-the book that puts the total into.

Total Quality Management.

In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies (including 23 Baldrige Award winners) whose star performances have made them benchmark corporations, this book brings you:
* Best practices and TQM applications from small businesses, huge corporations, and everything in between
* TQM practices from retail stores, service companies, manufacturers, and more
* Hundreds of real-world examples, tested processes, and innovative techniques
* Proven ways to boost profits, inspire workers, and delight customers.

Praise for the First Edition

"Alive . . . vivid, entertaining, successful. . . . Even the most inexperienced can understand and implement TQM using this book."-Charles A. Aubrey Vice President, Juran Institute.

"If you read only one book about quality management, read this one . . . the definitive management handbook of the decade."-Lynn A. Moline Former Executive Director, Minnesota Council for Quality.

"A great book about a better way to run a company."-Bob G. Gower President and CEO, Lyondell Petrochemical Co.

"Packed with strategies that can be implemented in any organization . . . must reading for those interested in proven quality strategies."-Ellen Gaucher Senior Associate Director, University of Michigan Medical Center

"Get it. This book is jammed full of practical case studies from a management and profitability perspective."-C. Jackson Grayson Jr. Chairman, American Productivity and Quality Center.

Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.

Find out how today's most successful companies are getting the most from their quality initiatives. Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives.

Strategies and Techniques Proven at Today's Most Successful Companies

Total Quality Management

The Guidebook for Performance Improvement draws on all the current improvement approaches-quality, reengineering, job-task analysis, reward programs, and others-synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents: -The Origins and Critical Attributes of Human Performance Technology * Research and Development Origins of Performance Systems * Social Responsibility -A Strategic-Planning Framework: Mega Planning * Preparing Performance Indicators and Objectives * Needs-Assessment Basics * Business-Unit Performance Analysis and Development * Organizational Mapping * Job-Task Analysis -The Hierarchy of Interventions * Applications of Total Quality Concepts to Organizational Effectiveness * Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness * Job Aids* Recruitment and Turnover * Accountability for Staff Turnover * Performance Management * Program Management: Its Relationship to the Project * Rewards and Performance Incentives * Developing Test and

The ultimate resource for improvement and planning!This treasure trove of information gives you expert direction for helping your organization and its employees improve performance.

Working with Individuals and Organizations

The Guidebook for Performance Improvement

From acclaimed psychoanalyst Adam Phillips, a meditation on how to achieve the lives we want Where do we get ideas about the lives we want? And, what do we do - and fail to do - about actually getting them?In The Life You Want Adam Phillips uses psychoanalytic and literary approaches to show that we are obsessed by the idea of our lives being ones we want and enjoy rather than merely endure, tolerate or make the most of. Through a series of interlinked essays, Phillips explores the difficulties we have around the whole idea of enjoying - and fashioning - our lives in cultures that insistently promote enjoyment while making it very difficult for so many people. Exploring the personal and political overlap in the issue of our lives, The Life You Want is a profound examination of our ambivalence about enjoyment, and indeed, wanting. 'One of the finest prose stylists in the language, an Emerson of our time' John Banville

The Life You Want

Start living authentically! Who the F*ck Are You?&nbsp;helps you connect with your true self through a series of 200+ writing prompts and exercises. Amongst all the photo filters, online shopping, and family and societal pressures, it’s not hard for us to start presenting a heavily curated—but ultimately hollow—version of ourselves to the world. So how do you stop presenting who you think you should be and start living as who you really are? How do you live your life according to your own values and goals?&nbsp; With this fun and irreverent guided workbook: <ul><li>Explore your values, strengths, and personality</li><li>Develop compassion for yourself and others</li><li>Live with integrity and take responsibility for yourself</li><li>Develop self-confidence and manage your emotions&nbsp;</li><li>Find your life’s purpose</li></ul> Once you realize your true potential, you’ll find you have the respect of others—as well as yourself. With inspiring and uplifting quotes and affirmations throughout, you can discover the fulfillment and peace that comes from living as a more authentic person, a more genuine you.

Who the F*ck Are You? is a cheeky guided workbook that helps readers discover their authentic selves through more than 200 writing prompts and reflections along with inspiring quotes and affirmations.

Read This Book to Find Your True Self!

Who the F*ck Are You?

Führungskräfte brauchen ein zuverlässiges, handliches und übersichtliches Nachschlagewerk, das ihnen dabei hilft, angesichts der heutigen Informationsflut die benötigte Information schnell zu finden. Gesucht werden z.B. Antworten auf folgende Fragen: Wie führt man ein effektives Bewerbungsgespräch, wie setzt man Veränderungen am Arbeitsplatz um, wie bekommt man Streß in den Griff, wie findet man kreative Problemlösungen, wie leitet man effektive Meetings und wie gestaltet man optisch attraktive Präsentationen? Diese und andere Themen werden in "The Smart Manager's FAQ Guide" ausführlich behandelt.

Topics covered in this guide include how to interview effectively, how to implement change in the workplace, how to control stress, how to find creative solutions to problems, how to create customer satisfaction, how to manage effective meetings and how to create visually enticing presentations.

A Survival Handbook for Today's Workplace

The Smart Manager's F.A.Q. Guide

Praise for The Best Service Is No Service

"A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues."
-Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow

"The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction."
-Sheryl Sandberg, vice president of online sales and operations, Google

"I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!"
-Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh

"Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!"
-James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration

"This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'"
-Bert Quintana, former vice president, Dell International Services

Praise for The Best Service Is No Service  "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service Is No Service

Faith Driven Entrepreneur

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