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Total Customer Satisfaction

A Comprehensive Approach for Health Care Providers

Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field how to create and implement a total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

Dezember 1998, ca. 400 Seiten, Englisch
Wiley
978-0-7879-4392-9

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