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The Experts at Dummies: Enterprise
Automation For Dummies

Enterprise Automation For Dummies

Afterword by Len DeCandia, former Chief Procurement Officer, Johnson &amp; Johnson and&nbsp;Estée Lauder, and former Chief Supply Officer, Roche NA Featuring an essay by Packy McCormick, writer and investor, Not Boring Leverage AI and robotics to transform industries, launch new business models, and dominate markets The Predictive Enterprise: How Superhuman Supply Chains Transform Global Business digs deep into the exciting business opportunities created by a new kind of supply chain-one powered by AI and autonomous technologies-to deliver an exponential increase in productivity and throughput. From superintelligent humanoid robots, to sensorized loading docks, to autonomous and AI-augmented supplier negotiations, to predictive materials management, this book covers all aspects of superhuman supply chains within the context of larger global enterprise digital transformations. Drawing from interviews with Global 2000 executives and real-world case studies at companies like Chevron, Standard Industries, Koch Industries, as well as Amazon, Walmart, and Tesla, this book delivers key insights on: <ul> <li>Autonomous distribution centers, humanoids, self-driving everything, including drone swarms, and more</li> <li>Leapfrogging and retrofitting legacy infrastructure, systems, facilities, and workforces for exponential gains</li> <li>Third party AI risks for large enterprises and AI governance for supply chain teams, including challenges associated with security, privacy, and data governance</li> <li>The role of simulations in disaster response, including extreme weather events, geopolitical conflicts, trade wars and other supply disruptions and how AI is boosting resiliency and agility</li> <li>Dealing with social anxiety around job loss and replacement and overcoming naysayers, by creating a Ready-Aim-Fire game plan to test-and-learn and iterate quickly and continuously to nail and scale big wins from superhuman supply chains</li> </ul> The Predictive Enterprise is a timely, essential read for a global audience of business executives seeking to capitalize on the autonomous technologies that are quickly reshaping the world of global business as supply chains grapple with an adversarial US-China geopolitical landscape and increasingly are being asked to absorb the impact of disruption events without adding headcount.

How Superhuman Supply Chains Transform Global Business

The Predictive Enterprise

Discover how to capitalize on what makes your business-and its products-truly valuable to customers In Pay Back: Turning Customer Value into Lasting Revenue, a team of veteran business strategy thought leaders delivers an innovative, pragmatic approach to value that will transform the way you understand competitive advantage and improve your company's financial performance. The authors explain the customer's journey in evaluating what makes a product or service meaningful and unique in the marketplace. They show you how to navigate and translate that evaluation process into sustained revenue. Pay Back offers a step-by-step guide to a continuous process linking product and service investments with realized customer perceptions of value and, ultimately, the firm's financial results. It combines a practical perspective on customer value with a grounded framework you can implement at your own firm. The book offers: <ul> <li>Proven strategies for creating, positioning, and pricing products and services that are meaningful and unique to customers</li> <li>Insightful illustrations of how today's typical interactions between companies and customers unnecessarily waste value, to the detriment of both parties</li> <li>Pricing and monetization techniques that help leaders focus on profitable ways to capture value from different groups of customers </li> </ul> Perfect for company executives who set product and service strategy, Pay Back is also a must-read guide for seasoned business leaders trying to turn around underperforming product lines, as well as MBA students and anyone else with an interest in practical business strategies that deliver results.

Turning Customer Value Into Lasting Revenue

Pay Back

You've heard of IQ and EQ. But in today's world, they're no longer enough. We need the Agility Quotient (AQ). In a time defined by nonstop disruptions, when jobs vanish overnight, industries evolve in months, and yesterday's rules no longer apply, AQ-the Agility Quotient-is the intelligence you need to handle change, uncertainty, and the unknown. The good news is that, with the right toolkit, you can grow your agility and learn to navigate a world of increasing instability. Drawing on leadership coach and former venture capitalist Liz Tran's work with over 200 successful founders, executives, and dozens of companies and organizations, AQ reveals a model for how high-performing teams and managers adapt to uncertainty. Tran will show you how to cultivate 'durable skills,' essential human abilities that remain valuable no matter what the future holds. With the book's Agility Archetype assessment, the book personalises the AQ journey to every kind of individual. No matter their experience level or ambitions. Written with conversational flair and practical advice, AQ offers readers a wealth of resources, including:<ul><li>Tools to rebuild confidence for when you're bombarded by life's curveballs or feeling burned out Actionable steps for making a big shift, even when you feel stuck.</li></ul><ul><li>Advice on finding clarity in moments of professional turbulence.</li></ul> AQ also takes readers behind the scenes at companies, from NVIDIA and Microsoft to rising start-ups like Lex, to see AQ in action. You'll also meet trailblazers like Maggie Lena Walker, the first female bank president in American history, and Emile-Maurice Hermès, who transformed Hermès into a global luxury powerhouse. As the adage goes, 'the only certain thing is change.' AQ is the critical intelligence for our unpredictable future.

A New Kind of Intelligence for a World that's Always Changing

Why elite Chinese women find themselves caught in a cycle of burnout. Burnout Market Feminism explores the lives of elite urban businesswomen in the Internet Age. Burnout market feminism combines Han Byung-Chul's concept of the Burnout Society and feminist Li Xiaojiang's market feminism theory. To unravel the puzzle of how women in China have thrived in business despite state crackdowns on feminism, Ling Tang argues that it is important to examine the role of the market in postsocialist China and the evolving interplay between illiberal politics and a neoliberal economy. Drawing on multisited ethnography conducted primarily in Shenzhen and Hefei during the Xi era, the author looks at the multiplicity and nuance of the lived experiences of businesswomen and their negotiations with patriarchy across different sociocultural contexts, particularly their confrontations with hetero-patriarchal intimacy norms and male-dominated guanxi business practices. Despite following diverse paths, these women share a common pursuit of achievement and growth—a pursuit that paradoxically narrows their market feminist efforts and leads to burnout, as these negotiations are often reduced to contingent bargains within a neoliberal framework. The book also extends the discussion of burnout beyond that framework, incorporating feminist critiques of women’s burnout under patriarchy and postcolonial critiques of burnout within a rhetorically socialist authoritarian state.

Why elite Chinese women find themselves caught in a cycle of burnout. Burnout Market Feminism explores the lives of elite urban businesswomen in the Internet Age. Burnout market feminism combines Han Byung-Chul's concept of the Burnout Society and feminist Li Xiaojiang's market feminism theory. To unravel the puzzle of how women in China have thrived in business despite state crackdowns on feminism, Ling Tang argues that it is important to examine the role of the market in postsocialist China and the evolving interplay between illiberal politics and a neoliberal economy. Drawing on multisited ethnography conducted primarily in Shenzhen and Hefei during the Xi era, the author looks at the multiplicity and nuance of the lived experiences of businesswomen and their negotiations with patriarchy across different sociocultural contexts, particularly their confrontations with hetero-patriarchal intimacy norms and male-dominated guanxi business practices. Despite following diverse paths, these women share a common pursuit of achievement and growth—a pursuit that paradoxically narrows their market feminist efforts and leads to burnout, as these negotiations are often reduced to contingent bargains within a neoliberal framework. The book also extends the discussion of burnout beyond that framework, incorporating feminist critiques of women’s burnout under patriarchy and postcolonial critiques of burnout within a rhetorically socialist authoritarian state.

Urban Chinese Businesswomen in the Internet Age

Burnout Market Feminism

The go-to resource for uncovering, understanding and overcoming accent and linguistic bias in the workplace. The way you speak can determine everything from whether you get hired or promoted, to whether people listen to you in meetings. It can affect the strength of your business relationships and reputation, but also whether people think they can trust you. We hear accents loud and clear, yet often they are quietly derailing our efforts to create inclusive work environments where every voice is heard. Linguistic discrimination is still unrecognized in the great majority of Diversity, Equity &amp; Inclusion (DEI) circles, yet it underpins every type of discrimination in the workplace from race and age to gender, neurodiversity and even sexuality. It is the hidden bias that is derailing even the best DEI efforts. Accent Matters is the go-to resource for uncovering, understanding and overcoming linguistic bias in the workplace. Through fascinating stories and examples of accent bias from all over the world, you'll find out how you've been conditioned to prefer certain accents over others, and how those preferences interfere with the way you listen to and interact with those around you. For those who have accents, but especially for those who think they don't, this book will be an eye-opening journey into a fundamental bias that affects every aspect of our lives, both professionally and personally.

Include every voice by challenging accent bias at work

Accent Matters

Turn Hospitality Into Your Business's SuperpowerIn The Hospitality Advantage, Bruce Craul shows you how genuine hospitality is more than just a "nice to have"--it's a game-changing business strategy. Drawing on over four decades of experience in the hospitality industry, Craul reveals how treating customers and employees like guests can skyrocket loyalty, improve employee satisfaction, and ultimately drive business growth.This isn't about customer service--it's about creating a culture where people feel truly valued. Whether you lead a small startup or a multi-national brand, you'll learn how to make every interaction count, from first impressions to long-term relationships. Craul provides real-world examples and proven strategies that anyone can implement, regardless of industry, to build a business that stands out.You'll discover how to: <ul> <li>Build a culture of hospitality that drives customer retention</li> <li>Turn your team into passionate brand ambassadors</li> <li>Create unforgettable experiences that keep customers coming back</li> <li>Measure the ROI of hospitality to prove its impact on your bottom line</li> </ul>If you're tired of blending in with the competition and ready to make a lasting impression, The Hospitality Advantage shows you exactly how to create a welcoming environment that delivers real results.

Embracing the Competitive Power of Exceptional Hospitality in Every Industry

The Hospitality Advantage

Human Factors in Remote Ship Operations examines the psychological, ergonomic and cognitive challenges faced by remote ship operators as maritime navigation shifts from traditional crew experience to technology-driven remote monitoring and control.Readers will learn strategies to enhance human performance in remote maritime environments through case studies, best practices and design guidelines. The book delivers valuable insights into designing effective remote operations centres, enhancing situational awareness, addressing sensory input challenges and implementing appropriate training methodologies - all essential for ensuring safety and operational excellence in autonomous shipping.This comprehensive guide is written for maritime professionals, instructors, researchers and policymakers involved in the technological evolution of the maritime industry. It serves as a resource for maritime education and training institutions developing programmes for remote-control operators, as well as for professionals seeking to understand the human factors critical to the successful implementation of maritime autonomous surface ships (MASS).The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution (CC-BY) 4.0 International license.

Human Factors in Remote Ship Operations

Grow your company and feel more fulfilled through a love-based approach to business Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is your roadmap to business growth that honors both your passion in your purpose, showing that when you lead with love, success is bound to follow. This book flips the script on the antiquated, fear-led, transactional approach to business--one based on pressure and manipulation--and instead provides strategies to do good, feel good, and enjoy greater profits at the same time. Divided into an easy-to-understand six-part framework exploring people-centered thinking and servant-heart selling, this book shows readers how to: ● Avoid the temptation of focusing solely on hitting goals, making sales, and achieving quantitative results ● Create sustainable results by having a positive impact on your customers, team, and community ● Feel more fulfilled and joyful on a day-to-day business, no matter what obstacles come your way ● Shift your perspective from making a million dollars to helping a million people Delivering a heart-based approach with the perfect mix of pragmatism and grounding, Love-Led Growth: The Blueprint to Building a Business with Less Stress and More Joy is an essential read for all business leaders and entrepreneurs seeking to revamp their approach to business and have a more positive impact on the people around them.

How to Lead When Success Stops Feeling Like You

Love-Led Growth

Six Leadership Actions to Bridge Perspectives, Strengthen Teams, and Create Value

All the Difference

A bold new look inside the trillion-dollar investing revolution currently reshaping how financial products are made and who gets to invest. Most investors and financial advisors believe the market offers endless opportunity. Yet in reality, standard investment products capture only a narrow slice of the real economy. Trillions in value remain locked away-out of reach for all but the ultra-wealthy and major institutions. The good news is that this is changing. Driven by advances in technology and financial engineering, pioneers the world over are transforming how financial products are made, what can be invested in, and who can access these opportunities. In Assetization: Inside the Trillion-Dollar Investing Revolution, a team of veteran fintech innovators-including the founders of the award-winning Swiss fintech GenTwo-provide an insider's view of this collective movement to democratize investing and bring the creator economy to finance. Inside, you'll discover: <ul> <li>Why large parts of the global economy-and the investment opportunities they represent-are not accessible using today's standard financial products.</li> <li>How the barriers that have previously hindered investors and financial product creators in accessing these opportunities are coming down.</li> <li>What the emerging creator economy in finance looks like, and what this means for those prepared to make use of it.</li> <li>Where innovation is already happening-through detailed research, use cases, and case studies from the cutting edge of this investment revolution.</li> <li>Why this transformation is accelerating now, and what you can do to be part of it.</li> </ul> As the authors show, markets around the world are shifting from a product-pushed system to a demand-driven one. Investors can now act on their convictions, and advisors and institutions can reinvent how they deliver value. Those who understand this moment will define - and reap the rewards of - the future of investing. Who should read this book? <ul> <li>Investors eager to move beyond standard products and tap into the full spectrum of opportunities the real economy has to offer.</li> <li>Wealth and investment advisors ready to shift from curators to creators in their client offering.</li> <li>Financial professionals and institutions looking to future-proof their business models.</li> <li>Entrepreneurs, students, and policymakers wanting to understand the new infrastructure transforming the investment industry.</li> </ul> Don't just imagine more open, accessible markets-see how it's happening and learn how to act. The treasure is out there. The pioneers are staking their claims. Will you join them?

Inside the Trillion-Dollar Investing Revolution

Assetization

Uses real-life stories, business insights and practical exercises to harness the power of inclusive teams that balance creativity and structure using the concept of 'Club Mix' Chess Club or Drama Club: which would you rather join? Do you focus on the detail or prefer to imagine the bigger picture? Sally Bridgeland introduces the 'Club Mix' as a playful recipe for everyday inclusion, designed to enhance team dynamics and drive business success by blending imagination and analysis. Ideal for leaders and managers, this book uses real-life stories, business insights, and practical exercises to help you harness the power of inclusive teams that balance creativity and structure. Written for all stages and sizes of business, it will support you in broadening your team's capabilities and fostering a resilient and creative culture.

Building Creative and Resilient Businesses Together

Chess Club, Drama Club

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Enterprise Automation For Dummies

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