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Bayfield I: Engaged Publics

Engaged Publics

Community Empowerment and Collective Organizing in Times of Crisis

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

The Radical Imagination

Since its initial 2011 publication, Theory from the South has stimulated a new field of inquiry from leading scholars, while world developments have escalated and supported its original thesis of how "Euroamerica has evolved toward Africa." Not least of these is the many resemblances of the Trump presidency to that of Jacob Zuma, transformations in the nature of many of the world's Northern democracies, the rise of populist politics, the intensifying hold of private capital over functions of the state, sharpening inequalities, and the transformation of labor. In a new chapter for this expanded edition, the Comaroffs extend their theorizing around and beyond these new developments. Critique and discussion by several prominent commentators round out this new edition: Achille Mbembe, James Ferguson, Ato Quayson, Srinivas Aravamudan, and Juan Obarrio.

Since its initial 2011 publication, Theory from the South has stimulated a new field of inquiry from leading scholars, while world developments have escalated and supported its original thesis of how "Euroamerica has evolved toward Africa." Not least of these is the many resemblances of the Trump presidency to that of Jacob Zuma, transformations in the nature of many of the world’s Northern democracies, the rise of populist politics, the intensifying hold of private capital over functions of the state, sharpening inequalities, and the transformation of labor. In a new chapter for this expanded edition, the Comaroffs extend their theorizing around and beyond these new developments. Critique and discussion by several prominent commentators round out this new edition: Achille Mbembe, James Ferguson, Ato Quayson, Srinivas Aravamudan, and Juan Obarrio.

Theory from the South, Revisited

Anti-Racist Knowledge-Making

Decolonizing Critical Management Studies

Make Technology Your Most Powerful Learning AllyAs an L&amp;D professional, you are experiencing a dramatic transformation in the way employees learn, work, and grow. How do you keep up with the fast pace of change so you can serve the needs of your learners and your organization? The Learning Technology Playbook is the essential resource you need to thrive in today’s training landscape.In this step-by-step guide, renowned learning technologist Pooja Jaisingh shares how she evaluates, adopts, and integrates new technology solutions. Using real-world examples from leading companies and insights from more than 30 industry leaders, Jaisingh demonstrates how to move from exploration to full integration of new technology, while keeping ethics, privacy, and inclusivity at the forefront.The Learning Technology Playbook is packed with:
<ul>
<li>Actionable strategies to prepare your organization for the next big leaps in learning</li>
<li>Reflection prompts to enhance your understanding of key concepts</li>
<li>Practical templates, checklists, audits, and planning worksheets to help you create future-ready content for tomorrow’s workplace</li>
<li>A glossary of tech jargon for easy reference</li>
</ul>This book empowers instructional designers, trainers, and consultants to become savvy technology strategists by learning to optimize workflows, future-proof learning initiatives, and champion innovation. Whether you’re just beginning your journey or advancing as an L&amp;D leader, Jaisingh will inspire you to harness learning technology as a force for growth and organizational success—and to claim your seat at the table by leading technology adoption responsibly and purposefully.

Real-World Methods to Evaluate, Pilot, and Scale L&d Tech

The Learning Technology Playbook

Have you ever been told that cutting your spending is the key to financial freedom? Or that only a fool would try to make money by picking stocks? Or that buying your home is always a smart investment? Most of us have heard these truisms from friends, from family, even from financial experts. They are held up as nuggets of timeless wisdom. There's just one problem: none of them is true. Over the last decade, the world of money has transformed - but mainstream financial advice hasn't caught up. We're being fed money advice that will only take us further from our financial goals. Here, a leading investor debunks seven of the most common misconceptions about money, and explains why the true path to wealth is dramatically different from what you've been told. Confounding and eminently practical, Seven Myths About Money sketches out a radically new route to financial freedom - one fit for the twenty-first century.

Siete Mitos Sobre El Dinero

What They Are, Where They Come from and How to Identify, Integrate and Enact Them

Working with Values in Organizations

CRESC

Shanghai actively uses culture to promote itself as a global city. This book explores how this has been conceived and pursued, and what questions it raises for notions of 'culture' and 'economy' as understood in the West. If theoretical work around the 'cultural economy' has problematized these two, this book locates these debates empirically in a non-western metropolis.

Shanghai actively uses culture to promote itself as a global city. This book explores how this has been conceived and pursued, and what questions it raises for notions of ‘culture’ and ‘economy’ as understood in the West. If theoretical work around the ‘cultural economy’ has problematized these two, this book locates these debates empirically in a non-western metropolis.

Red Creative: Culture and Modernity in China

Managing and Leading for Social Justice

How to Set Up Your Organization to Deliver Success

The Delivery Manifesto

Build a Future-Ready Organization Where Every Employee Can Succeed
Succession planning, while often talked about, remains one of the least successfully implemented leadership practices in an organization’s toolkit. Too often, organizations rely on outdated methods like “successor spotting,” grooming, secret conversations behind closed doors, or focusing only on a select group of “high potentials.” These approaches create bias, limit opportunity, and fail to prepare organizations for the realities of today’s fast-changing workforce. Succession Planning Reimagined introduces developmental succession planning, a modern, inclusive strategy that empowers every employee to grow and contribute to future success.
Through research-based insights and practical tools, you’ll learn how to transform succession planning from a static, murky process into a dynamic, people-centered strategy. You’ll discover the “secret sauce” for success: engaging employees, connecting development to organizational goals, and supporting growth at every stage. Each chapter provides clear steps for:
<ul>
<li>Assessing future needs</li>
<li>Building top-level and next-level plans</li>
<li>Creating measurable progress through continuous refinement</li>
</ul>
Whether you’re an HR leader, OD consultant, L&amp;D professional, or talent strategist, this book equips you to build authentic leadership pipelines that foster equity, readiness, and resilience. By embracing a proactive, developmental approach, you’ll prepare your organization for what’s next while creating a culture in which every employee feels valued and prepared for the future.
If you’re ready to move beyond outdated models and design a succession strategy that works for today’s workforce, this guide will show you how to make it happen.

Building Future Readiness at All Levels

Succession Planning Reimagined

The Human Edge is a call to action for anyone who wants to lead – and not merely follow – using artificial intelligence (AI) to transform the way we make decisions. But as Cheryl Strauss Einhorn shows, AI can either simplify complex problems or obscure them, expand your thinking or constrain it. With AI becoming more embedded in our work and personal lives, the challenge we face is no longer about using AI – it is about leading AI with clarity, discernment, and a commitment to human agency.This approachable guide for professionals, leaders, and teams who want to make better, more confident choices when using AI systems, offers practical tools to help frame problems and surface solutions, using AI to augment – not replace – your judgment. Urgent, empowering, and grounded in real-world examples, The Human Edge will show you and your organization how to confidently make use of AI's vast capabilities for smart decision-making by emphasizing the importance of human curiosity, perspectives, values and the courage to define and achieve success.

Smarter Decisions in the Age of AI

The Human Edge

Leading Places, Shaping Futures

The Power of Place-Based Leadership in Social Value Creation

Engaged Publics

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