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García Pérez Esteban Sanchez Sanz
Carlos: Diseñar decisiones

Diseñar decisiones

Macroeconomics

Learning experience design is at a turning point. AI is accelerating how learning is created and delivered, but it has also raised familiar challenges around attention, motivation and engagement. As organisations rush to adopt new tools, many learning strategies still rely on outdated assumptions about content, courses and control. Learning Experience Design shows how to redesign learning for this new reality while remaining grounded in how people learn best. This edition explores how AI and generative technologies can be used to create learning experiences that are adaptive, engaging and social, rather than automated. It demonstrates how learning can respond to learner data, context and performance needs, using generative text, images, audio and video alongside personalised learning journeys, simulations, games, workflow learning and performance support. Throughout the book, the learning designer is redefined as an Expert-in-the-Loop: someone who combines learning science, emotional and social insight, and technological capability to guide and govern AI-enabled learning systems. Drawing on current research and real-world examples, the book addresses critical challenges such as skills sustainability, ethical data use and the changing role of subject matter experts. With new content on managing AI learning projects and designing learning in the flow of work, this edition provides senior learning leaders and designers with a practical, future-ready framework for building scalable, human-centred learning ecosystems.

How to Build Effective Learning in the Age of AI

Learning Experience Design

Homes are in demand: Don't sell yours for less than it's worth! The U.S. housing market offers solid possibilities for selling one's home at a profit. But what should you do first--or at all? Renovate or remodel? Call an agent? Wait for peak selling season? Selling Your House: Nolo's Essential Guide gives you useful tools for strategizing and preparing, selecting the strongest offer, and closing the deal, including: <ul> <li>making your property look its best</li> <li>determining the right sale price and time</li> <li>working with agents</li> <li>choosing among buyers' bids, and</li> <li>negotiating the contract.</li> </ul> Arrange a quick and successful home sale with this all-in-one guide.

Nolo's Essential Guide

Selling Your House

Leading Places, Shaping Futures

The Power of Place-Based Leadership in Social Value Creation

Lead compliant, efficient and resilient transport operations with complete confidence. Lowe's Transport Manager's and Operator's Handbook 2027 is the definitive operational and compliance guide for senior transport managers, fleet operators, hauliers and logistics leaders responsible for professional competence, risk management and regulatory assurance. Updated and edited by industry expert Ashley Rimmer, this trusted handbook provides authoritative, up-to-date guidance on the legal, technical and operational requirements governing the UK transport and haulage sector. Now in its fully updated 57th edition, it reflects the latest statutory changes, regulatory decisions and enforcement priorities shaping day-to-day transport operations. You will gain clear guidance on how to: - Interpret current UK transport law and regulatory obligations - Maintain operator compliance and professional competence - Manage driver licensing, conduct and working time rules - Ensure vehicle maintenance, safety and inspection standards &gt;Essential for those accountable for governance, compliance and operational performance, Lowe's Transport Manager's and Operator's Handbook 2027 equips senior professionals with the confidence, clarity and authority to operate legally, safely and efficiently in today's transport industry. Themes include: transport compliance, operator licensing, fleet management, road traffic law, regulatory change, professional competence

Lowe's Transport Manager's and Operator's Handbook 2027

Navigating Ambiguity to Create L&amp;D Solutions
Being a learning designer means solving problems without a playbook. Sometimes you’re handed a vague request. Other times, you notice a performance gap, a broken workflow, or a missed opportunity and feel driven to create something new. But what if you’re not sure how to start, what to build, or whether it will even work?
Getting Unstuck in Learning Design is your practical guide for those gray areas where many learning designers stall. You will learn to navigate ambiguity and shift priorities seamlessly in your day-to-day learning design work. Expert learning experience designer Melissa Milloway leads you through how to:
<ul><li>Find your spark and turn it into momentum.</li>
<li>Identify the right problem.</li>
<li>Determine where to focus your time and energy.</li>
<li>Use iterative design to test ideas, build credibility, and earn buy-in over time.</li>
</ul>
Whether you’re stuck on a specific project, stuck in routines that no longer serve you, or stuck wondering how to grow in your role, Milloway offers methods to create clarity and momentum. This book will help you think and act like a designer—more curious, adaptive, and willing to move forward before all the details are clear.

How to Create Clarity and Move Work Forward

Getting Unstuck in Learning Design

Managing and Leading for Social Justice

Making Better Business Decisions provides a toolkit for understanding the case for a new project, product or service, business change or other investment of resources. The phrase 'business case' is universally understood, but scratch below the surface and you will find that it has many different meanings depending on the context and culture of an organisation. This is completely understandable, but wouldn't it be helpful if there was a common approach and a common language to developing business cases? Stefan Sanchez and Alan Brown unpack the different elements of a business case, setting out in detail what should be covered as follows: ¢ Strategic case - why do we want to invest and what are the outcomes we want to achieve? ¢ Economic case - what choices do we have and how do we assess them to identify a solution? ¢ Commercial case - who are our delivery partners and what is the 'deal' with them? ¢ Financial case - can we afford it and where is the money coming from? ¢ Management case - how are we going to manage delivery and what is required for governance and approval? Increasing complexity in business alongside the accelerating pace of change means that businesses need a consistent and reliable basis for making more decisions, faster. Making Better Business Decisions offers this potential.

Making Better Business Decisions provides a toolkit for understanding the case for a new project, product or service, business change or other investment of resources.  The phrase ’business case’ is universally understood, but scratch below the surface and you will find that it has many different meanings depending on the context and culture of an organisation.  This is completely understandable, but wouldn’t it be helpful if there was a common approach and a common language to developing business cases?    Stefan Sanchez and Alan Brown unpack the different elements of a business case, setting out in detail what should be covered as follows:  ¢ Strategic case - why do we want to invest and what are the outcomes we want to achieve? ¢ Economic case - what choices do we have and how do we assess them to identify a solution?  ¢ Commercial case - who are our delivery partners and what is the ’deal’ with them? ¢ Financial case - can we afford it and where is the money coming from? ¢ Management case - how are we going to manage delivery and what is required for governance and approval?  Increasing complexity in business alongside the accelerating pace of change means that businesses need a consistent and reliable basis for making more decisions, faster. Making Better Business Decisions offers this potential.

Making Better Business Decisions

Four Principles to Guide Crucial Corporate Decisions

Strategy for Creating Long-Term Value

This book summarizes the 'rules of the service game' and presents the distilled lessons from three leaders' decades-long experience in consulting, teaching, and research on service, summarizing the 'rules of the game' they have learned. In particular, the authors emphasize that people (customers, employees, and managers) remain a prominent key to success in service, regardless of the level and extent of technology, robotics, and artificial intelligence (AI) involved.Embracing the social psychology of the various stakeholders and the settings in which they interact is critical for the long-term health of service organizations because this is what can yield sustainable competitive advantage. To be effective, service leaders need to understand the complexities of people so that they can create and support appropriate psycho-social contexts in their organizations.This book draws on the interrelated disciplines of social psychology, organizational behavior, and organizational psychology to distill fundamental principles that help inform the effective management of people and their organizational contexts. This book summarizes the most important 'rules of the game' on how to build effective service organizations for people to innovate, design, and co-create value.Rules of the Service Game provides a sharp and concise summary of how to manage a service organization by three thought leaders in this field. It reveals how people are central to the development of services whether those are delivered via technology, personally, or -- more likely -- a combination of these. This book deals with the organizational and contextual issues that produce the service quality marketing promotes. A central focus of the book is talent management -- how to attract, retain, and manage the talent necessary for creating and implementing the wide range of service delivery systems that will be required in the future.

Rules of the Service Game: What Service Leaders Need to Know

Understand the importance of employee engagement to build psychological wellbeing in organizations. Principles of Employee Engagement by Ramnik Singh is an outcome-focused textbook for upper-level undergraduate and postgraduate students studying Human Resource Management, organizational behavior and leadership. Grounded in organizational psychology and contemporary HRM practice, it equips students with the concepts and practical skills needed to understand, design and sustain employee engagement in diverse organizational contexts. The textbook explores the psychological foundations of engagement, including motivation, trust and safety, and examines how these concepts translate into effective HR policies and leadership practice. Students are guided through the measurement of engagement, the design of employee experience and the future challenges shaping engagement at work. This textbook includes: - Clear definitions of employee engagement and common misconceptions - Insight into the psychology of engagement, wellbeing, trust and psychological safety - Reflective questions and exercises to apply HRM frameworks to workplace scenarios - Real-world examples from organizations such as Microsoft, Netflix, Airbnb, Shopify and Zoom &gt;Whether studying HRM or preparing for leadership roles, this textbook enables students to evaluate engagement strategies critically and apply evidence-based approaches to build positive and sustainable workplaces.

A Practical Approach for Human Resource Management

Principles of Employee Engagement

Diseñar decisiones

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