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Gesamtkatalog

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Business and Economics (German Language)

Sabine Haller

Christian Wissing

Dienstleistungsmanagement

Grundlagen - Konzepte - Instrumente

&lt;p&gt;Dienstleistungen verstehen &amp;ndash; Bedeutung und Merkmale von Services.- Kunden verstehen &amp;ndash; Kauf und Bewertung von Dienstleistungen.- Strategisch planen &amp;ndash; Serviceorganisationen langfristig aufstellen.-&amp;nbsp;Innovation systematisieren &amp;ndash; neue Dienste entwickeln.-&amp;nbsp;Service Operations Management &amp;ndash; Dienstleistungen produzieren.-&amp;nbsp;Dienstleistungsmarketing &amp;ndash; Konzeption und Marketing-Mix.-&amp;nbsp;Mitarbeiter managen &amp;ndash; Servicepersonal finden, f&amp;uuml;hren und motivieren.-&amp;nbsp;Qualit&amp;auml;ts- und Nachhaltigkeitsmanagement &amp;ndash; Leistungen messen und optimieren.-&amp;nbsp;Internationalisierung &amp;ndash; Expansion von Dienstleistungen steuern.&lt;/p&gt;

"In one wide-ranging volume, Lambert and the country reporters demonstrate that law can not only keep up with technological change, but can in fact stay well ahead by anticipating upcoming questions. This comprehensive comparative reference will be invaluable for lawyers and students." (Professor Joshua Fairfield. Washington and Lee University School of Law, Review of a previous edition) Bringing together a global team of authors, the International Handbook of Social Media Laws covers the law relating to social media across 34 countries in total. From influential social media defamation cases in Australia, to tweeting from court, and regulations enforced by the UK's Online Safety Act 2023, this book clearly articulates the main legal issues and developments across various legal jurisdictions, to ensure a company's social media presence is fully compliant with the law of each country. The third edition has been fully updated to incorporate new criminal and civil case law, and covers topics including: - Online abuse, online bullying and cyberbullying laws - Laws or rules specific to children and social media - Bans or restrictions on the use of, or access to, the internet or social media, including the influential TikTok, Inc. v. Garland case in the US - Use of social media as evidence in courts - Hacking and data breach laws. Contributors to the volume each provide coverage of their own country, ensuring the volume is both authoritative and practical. Countries represented include: Argentina, Australia, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, El Salvador, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Malta, Mexico, New Zealand, Norway, Senegal, Serbia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and Uruguay. This title is included in Bloomsbury Professional's Intellectual Property and IT online service.

International Handbook of Social Media Laws

Employment, Hours, and Earnings

A special edition to the Handbook of U.S. Labor Statistics: Employment, Earnings, Prices, Productivity, and Other Labor Data, this reference is a consolidated wealth of employment information, providing monthly and annual data on hours worked and earnings made by industry, including figures and summary information spanning several years.These data are presented for states and the 75 largest metropolitan statistical areas (MSAs).

This edition features:

- Nearly 300 tables with data on employment for each state, the District of Columbia, and the nation's seventy-five largest MSAs

- Detailed, non-seasonally adjusted industry data organized by month and year

- Ranking of the seventy-five largest MSAs

- Concise technical notes

- A comprehensive appendix 

The employment, hours, and earnings data in this publication provide a detailed and timely picture of the fifty states, the District of Columbia, and the nation's seventy-five largest MSAs. These data can be used to analyze key factors affecting state and local economies and to compare national cyclical trends to local-level economic activity.

This reference is an excellent source of information for analysts in both the public and private sectors. Readers who are involved in public policy can use these data to determine the health of the economy, to clearly identify which sectors are growing and which are declining, and to determine the need for federal assistance. State and local jurisdictions can use the data to determine the need for services, including training and unemployment assistance, and for planning and budgetary purposes. In addition, the data can be used to forecast tax revenue. In private industry, the data can be used by business owners to compare their business to the economy as a whole and to identify suitable areas when making decisions about plant locations, wholesale and retail trade outlets, and locating a particular sector base.

States and Areas

Employment, Hours, and Earnings 2025

Named an "Editor's Pick" and "Best Business Book" in the Publishers Weekly BookLife Prize
Learn the Secrets Top Magazine Editors Use to Build Teams, Audiences, and Brands.
In today's crowded marketplace, selling a quality product is not enough. To stand out, businesses must tell compelling stories and build relationships with potential customers-and prospective employees-who have become evermore discerning, supporting companies that align with their own values.
While this may seem daunting, it can be done. In fact, magazine editors have mastered these skills for decades, creating trusted brands that attract loyal followers in their longtime readers and dedicated staffers, who often live out the messages of the publications in their own lives.
With more than two decades of experience building brands at the world's largest media companies, Victor Maze pulls back the curtain, revealing the leadership secrets of top editors-many of whom have gone on to run the content and marketing departments of major corporations ranging from Netflix to Nike.
In this book, you will learn how to:Hire and lead a team of passionate, engaged people.
Inspire others with optimism while articulating a clear vision and mission.
Make tough decisions with ease using three proven frameworks.
Cultivate a devoted audience that feels an instant connection to your brand.
Craft a message that resonates and empowers your audience.
Create a product that offers both style and substance.



Lead Like an Editor transforms the way you lead people, tell stories, and achieve success.

Hire Passionate Teams, Tell Stories That Inspire, and Build Brands People Love

Lead Like an Editor

Outlines the urgent response needed to address privatization, which has led to dramatic but largely overlooked consequences for human rights.

Governments around the world are privatizing everything, with dramatic but largely ignored negative consequences for human rights. This open access book outlines the response that is urgently needed.

Destroying the Social Contract and Empowering Corporate Actors

Privatizing Human Rights

How do today's celebrities have the enormous power and influence to be able to push products and change minds? Author Martha Laham explores the history of just where the celebrity endorsement came from. -She delves into the history of celebrity. -Explores society's fascination with celebrity. -Examines the use of celebrity and influencer endorsements. -Looks at the rise of the microcelebrity. -Considers the future of fame and celebrity in the digital age.

How Celebrities and Influencers Shape the Way We Think, Feel, and Act

The Golden Pitch

Ausgehend von der Kennzeichnung der Rolle von Dienstleistungen für das Wirtschaftsgeschehen werden zunächst die Besonderheiten ihrer Merkmale und der zugehörigen Märkte dargestellt. Aufbauend hierauf erfolgt eine Analyse möglicher Servicestrategien einschließlich Fragen der Dienstleistungsgestaltung und Dienstleistungsinnovation. Operative Aspekte der Produktion und des Dienstleistungsmarketing schließen sich an, um dann die Herausforderungen der Internationalsierung von Dienstleistungen zu behandeln. Eine Diskussion aktueller Trends und Kontroversen zur Rolle von Dienstleistungen beschließen das Buch.

Ausgehend von der Kennzeichnung der Rolle von Dienstleistungen für das Wirtschaftsgeschehen werden zunächst die Besonderheiten ihrer Merkmale und der zugehörigen Märkte dargestellt. Aufbauend hierauf erfolgt eine Analyse möglicher Servicestrategien einschließlich Fragen der Dienstleistungsgestaltung und Dienstleistungsinnovation. Operative Aspekte der Produktion und des Dienstleistungsmarketing schließen sich an, um dann die Herausforderungen der Internationalsierung von Dienstleistungen zu behandeln. Eine Diskussion aktueller Trends und Kontroversen zur Rolle von Dienstleistungen beschließen das Buch.

Betriebswirtschaftliche und volkswirtschaftliche Dimensionen der Dienstleistungswirtschaft

Dienstleistungsökonomik

12 Simple Strategies That Make Dream Clients Say Yes

Storybrand Your Coaching Business

The Palgrave Encyclopedia of Social Marketing

Five essential steps to take you from "zero to superhero" with AI for marketing&nbsp;&nbsp;For marketers, the landscape is shifting underfoot. Artificial intelligence is no longer a futuristic concept but a present-day reality, rewriting the rules of relevance, differentiation, and connection. Navigating this new era is the single greatest challenge, and opportunity, for marketing leaders. How do you move beyond scattered experiments and buzzwords to unlock AI's true transformative power?&nbsp;&nbsp;In the newly revised and essential second edition of The AI Marketing Canvas, top MBA marketing professors Rajkumar Venkatesan and Jim Lecinski provide the definitive roadmap. They distill complexity into clarity with a field-tested, five-step plan for marketers at every stage of their AI journey. This is not a speculative look at the future; it is a practical guide for winning your "AI Moment of Truth" now.&nbsp;&nbsp;The concepts, frameworks and examples in the book will enable you to:&nbsp;&nbsp;Master the two core functions of AI: Wield predictive AI for unparalleled insights and optimization, and generative AI for creating compelling content and communications at scale.&nbsp;&nbsp;Pinpoint your greatest opportunities: Use a powerful 2x2 framework to identify the highest-value AI use cases for your business, whether driving internal productivity or explosive external growth.&nbsp;&nbsp;Build your AI "exosuit": Learn how to augment your team's strategic expertise and human judgment with machine intelligence, turning your department into a marketing powerhouse.&nbsp;&nbsp;Lead with confidence: Navigate the critical challenges of ethics and governance while preparing for the next wave of disruption, from Generative Engine Optimization (GEO) to autonomous AI agents.&nbsp;&nbsp;Rich with case studies, best practices, and the latest insights on AI's impact on decision-making and customer engagement, this book empowers CMOs and marketers alike to harness AI's full potential. Whether you are laying the groundwork for AI adoption, scaling across functions, or reinventing your go-to-market approach, The AI Marketing Canvas provides clarity and confidence at every stage of your journey.&nbsp;&nbsp;It's not too late to be an early adopter, but the train is leaving the station. This book is your ticket to the forefront of marketing innovation.

A Five-Step AI Plan for Marketers

The AI Marketing Canvas

Academic Paper from the year 2026 in the subject Business economics - Offline Marketing and Online Marketing, grade: 70, , course: Marketing and Business Environment, language: English, abstract: This is a forward-looking international marketing strategy for TikTok/ByteDance, one of the world's most influential digital media conglomerates. It's to examine how ByteDance can leverage its technological innovation, creative culture, and global scale to address emerging geopolitical and societal risks that shape the future of international marketing. It integrates the framework proposed by Doole, Lowe and Kenyon (2022), who emphasize that successful international firms must demonstrate a clear international competitive focus, effective relationship strategies and a well-managed, learning-oriented organizational culture.

Navigating geopolitical turbulence. An international marketing strategy for TikTok (ByteDance Ltd.)

The ultimate modern guide to attracting, developing, and retaining employees!Every employee wants to learn, grow and advance in their career and to be able to achieve more, earn more, and better provide for their future and families. Organizations that embrace this challenge while challenging their employees to help the organization itself learn and grow will be the ones that survive and thrive.<ul><li>Bestselling author Bob Nelson is a leading authority on employee recognition and engagement worldwide and specializes in helping organizations improve their management practices, programs &amp; systems. In 1001 Ways to Grow Employees, Dr. Nelson shows leaders and employees: How best to align personal aspirations with organization objectives</li><li>How to make learning and development--from new skills to new opportunities--a part of every job</li><li>Proven creative and successful low-cost strategies that have worked for others</li><li>100% real-life examples, strategies and techniques that you can use TODAY</li></ul> With 1001 Ways to Grow Employees, organizations of all types and sizes can see how some of the world's top companies develop employees and how it leads to better employee engagement, performance, and retention. This book is also perfect for employees who want to advance their own careers.

The ultimate modern guide to attracting, developing, and retaining employees!Every employee wants to learn, grow and advance in their career and to be able to achieve more, earn more, and better provide for their future and families. Organizations that embrace this challenge while challenging their employees to help the organization itself learn and grow will be the ones that survive and thrive.<ul><li>Bestselling author Bob Nelson is a leading authority on employee recognition and engagement worldwide and specializes in helping organizations improve their management practices, programs &amp; systems. In 1001 Ways to Grow Employees, Dr. Nelson shows leaders and employees: How best to align personal aspirations with organization objectives</li><li>How to make learning and development—from new skills to new opportunities--a part of every job</li><li>Proven creative and successful low-cost strategies that have worked for others</li><li>100% real-life examples, strategies and techniques that you can use TODAY</li></ul>&nbsp;With 1001 Ways to Grow Employees, organizations of all types and sizes can see how some of the world's top companies develop employees and how it leads to better employee engagement, performance, and retention.&nbsp; This book is also perfect for employees who want to advance their own careers.&nbsp;&nbsp;

1001 Ways to Grow Employees

Hand aufs Herz: Wie oft haben Sie schon Slogans gehört wie "Wir garantieren Ihnen 30 Bewerber in 30 Tagen"? Und wie oft haben Sie dafür viel Geld bezahlt, nur um am Ende frustriert festzustellen, dass Quantität nichts mit Qualität zu tun hat? 

Viele Inhaber im Handwerk und technischen Mittelstand stecken in einer gefährlichen Falle: Die Auftragsbücher sind voll, aber das Konto füllt sich nicht im gleichen Maße, weil die falschen Aufträge angenommen werden. Gleichzeitig fehlt das Personal, um die Arbeit zu bewältigen. Die Standard-Lösung? Ein Obstkorb für die Mitarbeiterbindung und die nächste teure Recruiting-Kampagne bei einer Agentur, die das Blaue vom Himmel verspricht. 

Dieses Buch räumt auf.

Es ist die Antwort auf das "Hoffnungs-Marketing", das so viele Betriebe lähmt. Andreas Schmitz, selbst Unternehmer seit 2005 und aufgewachsen zwischen Backstube und Spedition, redet Klartext. Gemeinsam mit Marleen, TÜV-zertifizierte Expertin für Verkaufspsychologie, legt er die Karten auf den Tisch:

Warum Mitarbeiter keine Pizza sind: Wer schnell bestellt, bekommt oft nur "Fast-Food-Personal", das genauso schnell wieder geht.

Die Garantie-Lüge: Warum "Einstellungs-Garantien" oft nur durch Bots und Tricks erfüllt werden und wie Sie Blender sofort entlarven.

Raus aus dem Hamsterrad: Warum mehr Umsatz oft Quatsch ist und wie Sie lernen, zu schlechten Aufträgen "Nein" zu sagen, um Ihre Marge zu retten.

Prozesse statt Obstkörbe: Warum echte Fachkräfte nicht wegen Bananen bleiben, sondern wegen funktionierender Abläufe und gutem Werkzeug.

Dieses Buch ist kein theoretischer Ratgeber. Es ist ein Praxis-Handbuch für Macher, die verstehen wollen, wie man RecruitingEffekt (die richtigen Leute finden) und SalesEffekt (die richtigen Preise durchsetzen) zu einem krisensicheren Wachstumsmotor verbindet.

Werden Sie vom Getriebenen zum Gestalter. Hören Sie auf zu hoffen. Fangen Sie an zu systematisieren.

Schluss mit Hoffnungs-Marketing. Der Code für Mitarbeitergewinnung und Vertriebserfolg im Mittelstand

SYSTEM SCHLÄGT ZUFALL

Dienstleistungsmanagement

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