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CX-PRO - Beyond the Basics

Advanced Insights for Customer Experience Professionals

Contemporary Geographies of Leisure, Tourism and Mobility

This timely book critically explores how smart tourism technologies can create more inclusive, empowered communities, helping local residents benefit from and participate in the tourism economy while ensuring sustainability.To achieve this, it examines the role of digital platforms, smart infrastructure, and advanced technologies like AI, IoT, and big data in enhancing local engagement, sustainability, and economic growth through tourism. It further looks at how technology plays an increasingly critical role in shaping not only tourist experiences but also community participation in the tourism economy from current practices to future innovations. This is supported with case studies from around the world, showing challenges as well as how technology can drive both the tourism sector and the empowerment of local communities.This book is of great interest to upper-level students, researchers, and academic of tourism, development studies and sustainability, as well as professionals in the field of tourism management.

Tourism Technology, Sustainability, and Local Community Empowerment

Run For It

An unforgettable debut,&nbsp;For Human Use&nbsp;is a twisted tale of modern love that bends every genre, sears itself into your brain, and presents a horrific romantic comedy unlike anything you’ve ever read before. ★ "An utterly ingenious horror-romcom, darkly zeitgeisty, and unnervingly plausible—funny as&nbsp;hell, too. You will not forget this book." ―Heather Aimee O'Neill, author of Read With Jenna book club pick The Irish Goodbye Modern dating is dead. Finding a human connection online has become impossible. Enter Liv: a dating app that matches people with dead bodies. Somehow, it has taken the world by storm. Millions of users are convinced that life with a corpse presents a better alternative to conventional relationships.&nbsp; Flailing against Liv’s popularity, venture capital superstar Tom Williamson—whose company is funding Liv—isn’t buying it. Mostly because dating an embalmed cadaver, let alone monetizing it, is obscene. Believing that Liv is the future, Auden White, the insufferable “visionary” behind the app begins demanding more and more funding, quickly making enemies with Tom. It's no secret that Tom struggles with people, dead or alive, but when he has a chance meeting with the woman who knows Auden (and his secrets) best, Mara Reed, he realizes everything is about to change for all three of them. With Liv’s userbase growing by the day, the need for cadavers rapidly increases. Humanity might not want to connect with other living, breathing people anymore, but they do want to connect with&nbsp;something. What could go wrong? ★&nbsp;&nbsp;“A wildly entertaining debut. Sarah G. Pierce cleverly skewers our modern era of disconnection and corporate overreach. But amid the horror and humor there is a deeply human love story at the heart of this book.” ―E.K Sathue, author of Youthjuice ★ "A razor-sharp satire of venture capitalism, online influence culture, and The Discourse, Pierce holds a mirror to an all-too familiar reality where the unthinkable becomes thinkable if there's profit to be made and prestige to be gained. A human romance in a world gasping for human connection, this one goes places!" ―Bitter Karella, author of Moonflow

A Novel

For Human Use

A renewed examination of Jeffrey Deitch's pivotal exhibitionOriginally exhibited in 1992, Jeffrey Deitch's groundbreaking exhibition Post Human brought together the work of thirty-six young artists interested in new frontiers of body and identity transformation. The prescient exhibition, which traveled to five international venues, introduced the art world to posthumanism - how the human body continues to merge with and diverge from technology. Both the show and it catalogue, which featured a unique visual essay and innovative design, helped set the agenda for art discourse in the 1990s.More than thirty years later, Deitch revitalized Post Human at his Los Angeles gallery, bringing the themes of the original back to the present. The show's 2024 iteration presented several key figures who participated in the original exhibition in dialogue with emerging contemporary artists whose boundary-pushing work explores how these themes, particularly recent forms of technology such as AI, have evolved over the course of the twenty-first century.This timely publication revisits artworks from both iterations of the show. Readers will discover color photography of the featured works, along with Deitch's iconic visual essay from the original catalogue and text contributions from contemporary philosopher Rosi Braidotti and critic Philippa Snow. Together, they form a printed testament to the show's indelible impact and Deitch's everlasting influence on the art world.Featured artists include: Isabelle Albuquerque, Matthew Barney, Ivana Baši¿, Frank Benson, Ashley Bickerton, Maurizio Cattelan, Chris Cunningham, John Currin, Alex Da Corte, Olivia Erlanger, Jana Euler, Rachel Feinstein, Urs Fischer, Pippa Garner, Robert Gober, Hugh Hayden, Damien Hirst, Tishan Hsu, Pierre Huyghe, Anne Imhof, Alex Israel, Arthur Jafa, Jamian Juliano-Villani, Mike Kelley, Josh Kline, Jeff Koons, Paul McCarthy, Sam McKinniss, Mariko Mori, Takashi Murakami, Wangechi Mutu, Cady Noland, Charles Ray, Cindy Sherman, Kiki Smith, Hajime Sorayama, Anna Uddenberg, Cajsa von Zeipel, Jeff Wall, Jordan Wolfson, and Anicka Yi.

Post Human

Salespeople today often live in an environment full of force-fed, top-down selling systems, where they are trained and directed to repeat the same monotonic, robotic words with every customer, regardless of how their customer prefers to be spoken to. In Selling from Trust, Thomas Morin offers a more human-centered approach that's based on the art of the sale, rather than the science. It's not a selling strategy, but a communication strategy that's built around how customers prefer to communicate when they're developing their own personal relationships.
Thomas's approach focuses on the core human values and experiences that stimulate relationships to grow through honesty, respect, actively listening to each other, and, most importantly, trust. Each of these basic human components helps calm the anxious customer's fears and opens his/her mind to be more receptive to and purchase from a salesperson he/she might have been initially intimidated by.
In its basic form, Selling from Trust is a how-to, bottom-up approach to winning the customer first, and only then transitioning to a product presentation with a customer who is more willing to listen and consider what a salesperson has to say, instead of running away from the typical sales pitch heard from one salesperson to the next. It's a winning approach that can be repeated with every customer because it's about the customer rather than the selling system.
The sales process is a process that, through repetition and finesse over time, gets stronger, more precise, and can lead to more profitable deals and help to establish a solid path to referrals with new customers going forward.

How to Turn Trust into a Sale

Selling from Trust

It's Not too Late to Build Toward a Better Future!Rick Caruso has earned a reputation for being a problem solver--somebody who's not afraid of facing big challenges. From his appointment to Water Commissioner and later Police Commissioner in Los Angeles to his bold real estate ventures, Caruso made the decisions he felt were right, even in the face of staunch adversity. In Its Not Too Late, Caruso shares the lessons he learned from his experiences while offering us all a path forward to a better future. At a time when more importance is placed on choosing sides than actually getting things done (let alone done right), Caruso offers refreshing perspective and will teach you how to let go of false divisions, and instead to embrace the search for actual answers and solutions.Togetherness, brotherhood, sisterhood, faith in each other, respect for each other, the ideals preached in almost every faith on Earth are the way forward, no matter how difficult the climb in front of us may seem. And ultimately, the only way we will get back on that path is for each of us to step up, with integrity, in whatever small way we can: for our kids, for our communities, for our country, and for each other.

It’s Not too Late to Build Toward a Better Future!

The Power of Finding Steadfast Solutions

It's Not Too Late

A new history of human intelligence that argues that humans know themselves by knowing their machines. We imagine that we are both in control of and controlled by our bodies--autonomous and yet automatic. This entanglement, according to David W. Bates, emerged in the seventeenth century when humans first built and compared themselves with machines. Reading varied thinkers from Descartes to Kant to Turing, Bates reveals how time and time again technological developments offered new ways to imagine how the body's automaticity worked alongside the mind's autonomy. Tracing these evolving lines of thought, An Artificial History of Natural Intelligence offers a new theorization of the human as a being that is dependent on technology and produces itself as an artificial automaton without a natural, outside origin.

Thinking with Machines from Descartes to the Digital Age

An Artificial History of Natural Intelligence

“Mind-expanding . . . The Score is so exuberant and readable that the depth and seriousness of its insights almost sneak up on you.” —Jennifer Szalai, The New York Times “Brilliant and wildly original . . . The Score is socially attentive, historically literate and imbued with sensual glee.” —Becca Rothfeld, The Washington Post “I give this excellent book five stars.” —Stuart Jeffries, Financial Times A philosophy of games to help us win back control over what we value The philosopher C. Thi Nguyen—one of the leading experts on the philosophy of games and the philosophy of data—takes us deep into the heart of games, and into the depths of bureaucracy, to see how scoring systems shape our desires. Games are the most important art form of our era. They embody the spirit of free play. They show us the subtle beauty of action everywhere in life in video games, sports, and boardgames—but also cooking, gardening, fly-fishing, and running. They remind us that it isn’t always about outcomes, but about how glorious it feels to be doing the thing. And the scoring systems help get us there, by giving us new goals to try on. Scoring systems are also at the center of our corporations and bureaucracies—in the form of metrics and rankings. They tell us exactly how to measure our success. They encourage us to outsource our values to an external authority. And they push on us to value simple, countable things. Metrics don’t capture what really matters; they only capture what’s easy to measure. The price of that clarity is our independence. The Score asks us is this the game you really want to be playing?

“Mind-expanding . . . The Score is so exuberant and readable that the depth and seriousness of its insights almost sneak up on you.” —Jennifer Szalai, The New York Times “Brilliant and wildly original . . . The Score is socially attentive, historically literate and imbued with sensual glee.” —Becca Rothfeld, The Washington Post “I give this excellent book five stars.” —Stuart Jeffries, Financial Times A philosophy of games to help us win back control over what we value The philosopher C. Thi Nguyen—one of the leading experts on the philosophy of games and the philosophy of data—takes us deep into the heart of games, and into the depths of bureaucracy, to see how scoring systems shape our desires. Games are the most important art form of our era. They embody the spirit of free play. They show us the subtle beauty of action everywhere in life in video games, sports, and boardgames—but also cooking, gardening, fly-fishing, and running. They remind us that it isn’t always about outcomes, but about how glorious it feels to be doing the thing. And the scoring systems help get us there, by giving us new goals to try on. Scoring systems are also at the center of our corporations and bureaucracies—in the form of metrics and rankings. They tell us exactly how to measure our success. They encourage us to outsource our values to an external authority. And they push on us to value simple, countable things. Metrics don’t capture what really matters; they only capture what’s easy to measure. The price of that clarity is our independence. The Score asks us is this the game you really want to be playing?

How to Stop Playing Somebody Else's Game

The Score

A new paradigm based on quantum probability that can model stock markets and price options—and also upends classical quantitative finance. In The Quantum Stock Market, David Orrell combines theory and new empirical findings to argue for a new approach to finance based on quantum probability. The main finding, a property called q-variance, may be unique in finance in that it was discovered as the result of a prediction, affects financial markets in general, has no tunable parameter, and has important consequences for a range of topics including the pricing of financial options. The property, which somehow eluded detection for over a century, has been verified by experts in the field. And the fact that it is incompatible with classical finance—which is perhaps why it went undetected—suggests that the field must be reinvented. The aim of this book is therefore nothing less than to initiate a paradigm shift in finance. As with any new work that challenges existing methods, the ideas have already received considerable pushback from a range of sources, including leaders in the field of finance, along with physicists skeptical of applying quantum probability outside its traditional domain. Written in an interdisciplinary style that mixes mathematical equations, data analysis, and informed comment on the field of finance, it should be read by anyone—including students, academics, and practitioners—who wants to be on the right side of a paradigm shift.

And the Road Not Taken in Finance

The Quantum Stock Market

“A tale of rapacious colonialism, Cold War spy games, dazzling technical innovation, big business rivalry, big power geopolitics . . . Niarchos has produced an unflinching, landmark work on the nature of extractive capitalism.” —Patrick Radden Keefe, New York Times best-selling author of Empire of Pain and Say Nothing Epic, shocking, and deeply reported, The Elements of Power tells the story of the war for the global supply of battery metals—essential for the decarbonization of our economies—and the terrible, bloody human cost of this badly misunderstood industry Congo is rich. Swaths of the war-torn African country lack basic infrastructure, and, after many decades of colonial occupation, its people are officially among the poorest in the world. But hidden beneath the soil are vast quantities of cobalt, lithium, copper, tin, tantalum, tungsten, and other treasures. Recently, this veritable periodic table of resources has become extremely valuable because these metals are essential for the global “energy transition”—the plan for wealthy nations to wean themselves off fossil fuels by shifting to sustainable forms of energy, such as solar and wind. The race to electrify the world’s economy has begun, and China has a considerable head start. From Indonesia to South America to Central Africa, Beijing has invested in mines and infrastructure for decades. But the U.S. has begun fighting back with massive investments of its own, as well as sanctions and disruptive tariffs. In this rush for green energy, the world has become utterly reliant on resources unearthed far away and willfully blind to the terrible political, environmental, and social consequences of their extraction. If the Democratic Republic of the Congo possesses such riches, why are its children routinely descending deep into treacherous mines to dig with the most rudimentary of tools, or in some cases their bare hands? Why are Indonesia’s seas and skies being polluted in a rush for battery metals? Why is the Western Sahara, a source for phosphates, still being treated like a colony? Who must pay the price for progress? With unparalleled, original reporting, Nicolas Niarchos reveals how the scramble to control these metals and their production is overturning the world order, just as the global race to drill for oil shaped the twentieth century. Exploring the advent of the lithium-ion battery and tracing the supply chain for its production, Niarchos tells the story both of the people driving these tectonic changes and those whose lives are being upended. He reveals the true, devastating consequences of our best intentions and helps us prepare for an uncertain future. If you have ever used a smartphone or driven an electric vehicle, you are implicated.

“A tale of rapacious colonialism, Cold War spy games, dazzling technical innovation, big business rivalry, big power geopolitics . . . Niarchos has produced an unflinching, landmark work on the nature of extractive capitalism.” —Patrick Radden Keefe, New York Times best-selling author of Empire of Pain and Say Nothing Epic, shocking, and deeply reported, The Elements of Power tells the story of the war for the global supply of battery metals—essential for the decarbonization of our economies—and the terrible, bloody human cost of this badly misunderstood industry Congo is rich. Swaths of the war-torn African country lack basic infrastructure, and, after many decades of colonial occupation, its people are officially among the poorest in the world. But hidden beneath the soil are vast quantities of cobalt, lithium, copper, tin, tantalum, tungsten, and other treasures. Recently, this veritable periodic table of resources has become extremely valuable because these metals are essential for the global “energy transition”—the plan for wealthy nations to wean themselves off fossil fuels by shifting to sustainable forms of energy, such as solar and wind. The race to electrify the world’s economy has begun, and China has a considerable head start. From Indonesia to South America to Central Africa, Beijing has invested in mines and infrastructure for decades. But the U.S. has begun fighting back with massive investments of its own, as well as sanctions and disruptive tariffs. In this rush for green energy, the world has become utterly reliant on resources unearthed far away and willfully blind to the terrible political, environmental, and social consequences of their extraction. If the Democratic Republic of the Congo possesses such riches, why are its children routinely descending deep into treacherous mines to dig with the most rudimentary of tools, or in some cases their bare hands? Why are Indonesia’s seas and skies being polluted in a rush for battery metals? Why is the Western Sahara, a source for phosphates, still being treated like a colony? Who must pay the price for progress? With unparalleled, original reporting, Nicolas Niarchos reveals how the scramble to control these metals and their production is overturning the world order, just as the global race to drill for oil shaped the twentieth century. Exploring the advent of the lithium-ion battery and tracing the supply chain for its production, Niarchos tells the story both of the people driving these tectonic changes and those whose lives are being upended. He reveals the true, devastating consequences of our best intentions and helps us prepare for an uncertain future. If you have ever used a smartphone or driven an electric vehicle, you are implicated.

A Story of War, Technology, and the Dirtiest Supply Chain on Earth

The Elements of Power

From internationally bestselling author Peter F. Hamilton comes the first in a new, coming of age trilogy where life on a generation ship takes a turn for the worst when the delicate cycle of life is disturbed... A great read for fans of Alastair Reynolds and Miles Cameron. THEIR LIFE IS A DREAM, THEIR WORLD IS DYING. Hazel’s family live a simple life in their village. Just one of the communities on a vast generation ship on a centuries long journey to a new world. 500 years ago the machines stopped working and life since then has been frugal. But everyone plays their part. And when you reach 65 you are recycled – it’s only fair; you can’t work anymore and your resources are needed. But not everyone is happy. Hazel encounters the Cheaters, a group who refuse to die for the ship. They have discovered the terrifying lie at the core of life on the ship and they will fight for the truth and for the lives of everyone. Hazel has a choice to make…

From internationally bestselling author Peter F. Hamilton comes the first in a new, coming of age trilogy where life on a generation ship takes a turn for the worst when the delicate cycle of life is disturbed... A great read for fans of Alastair Reynolds and Miles Cameron. THEIR LIFE IS A DREAM, THEIR WORLD IS DYING. Hazel’s family live a simple life in their village. Just one of the communities on a vast generation ship on a centuries long journey to a new world. 500 years ago the machines stopped working and life since then has been frugal. But everyone plays their part. And when you reach 65 you are recycled – it’s only fair; you can’t work anymore and your resources are needed. But not everyone is happy. Hazel encounters the Cheaters, a group who refuse to die for the ship. They have discovered the terrifying lie at the core of life on the ship and they will fight for the truth and for the lives of everyone. Hazel has a choice to make…

Arkship Trilogy Book I

A Hole in The Sky

ATOM: The Beginning

Discover the thrilling prequel to Tezuka's&nbsp;Astro Boy, where the future of robotics is forged in the fires of innovation and intense mecha battles. Experience a gripping journey into the origins of this series, based on the iconic anime streaming on Netflix, Amazon Prime Video, and Crunchyroll.

ATOM: The Beginning Vol.13

From Attorney Ryan, the most well-known labor lawyer in America, the complete guide to workers’ rights that your boss doesn’t want you to read Life for working people is getting harder and more expensive. While employers clamp down with return-to-office mandates, productivity trackers, and layoffs, employees are struggling to keep up with daily expenses. Meanwhile, workers are expected to make huge sacrifices "for the good of the company." But what do they get in return? A surprise meeting with HR followed by a swift and unceremonious termination. For too long, we’ve accepted the status quo. But you deserve better. In Get It in Writing, Attorney Ryan Stygar, a former firefighter who became a workers' rights attorney, teaches you everything you need to know about how to get what you’re owed at work. Each chapter is filled with practical, easy-to-understand advice. In plain English, he breaks down the answers to all your biggest questions around labor law, including: <ul><li>“Does At Will employment really mean I have no rights?”</li><li>“What do I do if my boss is bullying me?”</li><li>“What if I’m too injured to keep working?”</li><li>“Am I getting paid correctly?”</li><li>“What if I report my creepy manager and no one believes me?” </li></ul> Most people are, understandably, afraid to deal with employment problems because their whole livelihood is at stake. But we can’t let bad bosses use fear to control us. Armed with Get It in Writing, you will have the tools to claim your basic rights: fair pay, fair treatment, and the time and accommodations you need when life goes off script. With Attorney Ryan's expertise, millions of working people are winning back what is rightfully theirs. It’s time for you to join them.

From Attorney Ryan, the most well-known labor lawyer in America, the complete guide to workers’ rights that your boss doesn’t want you to read Life for working people is getting harder and more expensive. While employers clamp down with return-to-office mandates, productivity trackers, and layoffs, employees are struggling to keep up with daily expenses. Meanwhile, workers are expected to make huge sacrifices "for the good of the company." But what do they get in return? A surprise meeting with HR followed by a swift and unceremonious termination. For too long, we’ve accepted the status quo. But you deserve better. In Get It in Writing, Attorney Ryan Stygar, a former firefighter who became a workers' rights attorney, teaches you everything you need to know about how to get what you’re owed at work. Each chapter is filled with practical, easy-to-understand advice. In plain English, he breaks down the answers to all your biggest questions around labor law, including: <ul><li>“Does At Will employment really mean I have no rights?”</li><li>“What do I do if my boss is bullying me?”</li><li>“What if I’m too injured to keep working?”</li><li>“Am I getting paid correctly?”</li><li>“What if I report my creepy manager and no one believes me?” </li></ul> Most people are, understandably, afraid to deal with employment problems because their whole livelihood is at stake. But we can’t let bad bosses use fear to control us. Armed with Get It in Writing, you will have the tools to claim your basic rights: fair pay, fair treatment, and the time and accommodations you need when life goes off script. With Attorney Ryan's expertise, millions of working people are winning back what is rightfully theirs. It’s time for you to join them.

The Ultimate Guide to Your Rights at Work

Get It In Writing

CX-PRO - Beyond the Basics

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