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Catalogue complet

CX-PRO - Beyond the Basics

Advanced Insights for Customer Experience Professionals

From internationally bestselling author Peter F. Hamilton comes the first in a new, coming of age trilogy where life on a generation ship takes a turn for the worst when the delicate cycle of life is disturbed... A great read for fans of Alastair Reynolds and Miles Cameron. THEIR LIFE IS A DREAM, THEIR WORLD IS DYING. Hazel’s family live a simple life in their village. Just one of the communities on a vast generation ship on a centuries long journey to a new world. 500 years ago the machines stopped working and life since then has been frugal. But everyone plays their part. And when you reach 65 you are recycled – it’s only fair; you can’t work anymore and your resources are needed. But not everyone is happy. Hazel encounters the Cheaters, a group who refuse to die for the ship. They have discovered the terrifying lie at the core of life on the ship and they will fight for the truth and for the lives of everyone. Hazel has a choice to make…

From internationally bestselling author Peter F. Hamilton comes the first in a new, coming of age trilogy where life on a generation ship takes a turn for the worst when the delicate cycle of life is disturbed... A great read for fans of Alastair Reynolds and Miles Cameron. THEIR LIFE IS A DREAM, THEIR WORLD IS DYING. Hazel’s family live a simple life in their village. Just one of the communities on a vast generation ship on a centuries long journey to a new world. 500 years ago the machines stopped working and life since then has been frugal. But everyone plays their part. And when you reach 65 you are recycled – it’s only fair; you can’t work anymore and your resources are needed. But not everyone is happy. Hazel encounters the Cheaters, a group who refuse to die for the ship. They have discovered the terrifying lie at the core of life on the ship and they will fight for the truth and for the lives of everyone. Hazel has a choice to make…

Arkship Trilogy Book I

A Hole in The Sky

AI Essentials for Leaders

Rethinking Business Strategy

Artificial Intelligence

Sustainable business is no longer optional--it's the strategy that will determine who leads and who gets left behind.Climate change is not just a future threat--it's a current reality, reshaping markets, supply chains, and entire industries. Rising temperatures, resource scarcity, and mounting waste are driving regulatory pressure, investor scrutiny, and consumer demand for sustainable practices. For business leaders, this isn't just an operational challenge--it's a strategic disruption. Companies that fail to adapt risk being swept aside by forces they can no longer ignore.In The Ultimate Disruption: Rethinking Business in a World Transformed by Climate Change, INSEAD professors Atalay Atasu and Luk Van Wassenhove provide an essential road map for thriving in this new era. Drawing on decades of research and real-world case studies, they show why sustainability must be treated as a core business imperative, not a compliance exercise or marketing slogan. The authors introduce a framework for rethinking strategy, redefining value propositions, and reinventing business models to integrate environmental value alongside customer utility and profit.Through compelling examples--from Polygreen's zero-waste transformation on a Greek island to Schneider Electric's global decarbonization initiatives--the book illustrates how companies are turning environmental constraints into opportunities for innovation and growth. Each chapter tackles critical steps: building the business case for sustainability; revisiting value potential; overcoming operational and scaling challenges; and leveraging partnerships, tech, and new business models to deliver shared value and profitability.Sustainability is no longer a cost--it's a competitive advantage. The Ultimate Disruption equips leaders with the strategies and tools to navigate the climate-driven transformation of business ecosystems and emerge stronger than ever.

Rethinking Business in a World Transformed by Climate Change

The Ultimate Disruption

From the New York Times bestselling authors of Abundance, Bold, and The Future Is Faster Than You Think comes a bold exploration of what it means to stay human in a world where technology has granted us godlike power. 'Timely and important' Eric Schmidt 'A manual for optimizing our destiny' Ray Kurzweil 'An extraordinary blueprint for hope' Mo Gawdat In 1968, Stewart Brand declared: 'We are as gods - and we might as well get good at it.' Half a century later, that prophecy has come true. We can rewrite genes, edit embryos, build artificial minds, extend life, and terraform worlds. The old miracles - omniscience, omnipresence, even resurrection - are becoming standard operating procedure. But the real question isn't whether humanity can play god. It's whether we can do it wisely. In this book, the bestselling authors of Abundance and Bold return with a sweeping exploration of our species' next great transformation. Blending hard science with vivid storytelling, Peter Diamandis and Steven Kotler chart humanity's ascent from scarcity to superabundance - and the psychological, ethical, and existential challenges that come with it. Across breakthroughs in AI, robotics, genetics, longevity, and consciousness research, they reveal a paradox at the heart of progress: as our external power expands, our inner resilience must evolve to match. Abundance without meaning leads to collapse. Intelligence without wisdom leads to extinction. To thrive in a world of everything, everywhere, all the time, we must learn to wield our godlike powers with humility, creativity, and flow. Equal parts warning and invitation, We Are As Gods is a map for flourishing in the exponential century. Because the future won't be built by those who fear what's coming, but by those who know how to turn chaos into creation. Abundance is here. Are you ready?

A Survival Guide for the Age of Abundance

We Are As Gods

Contemporary Geographies of Leisure, Tourism and Mobility

This timely book critically explores how smart tourism technologies can create more inclusive, empowered communities, helping local residents benefit from and participate in the tourism economy while ensuring sustainability.To achieve this, it examines the role of digital platforms, smart infrastructure, and advanced technologies like AI, IoT, and big data in enhancing local engagement, sustainability, and economic growth through tourism. It further looks at how technology plays an increasingly critical role in shaping not only tourist experiences but also community participation in the tourism economy from current practices to future innovations. This is supported with case studies from around the world, showing challenges as well as how technology can drive both the tourism sector and the empowerment of local communities.This book is of great interest to upper-level students, researchers, and academic of tourism, development studies and sustainability, as well as professionals in the field of tourism management.

Tourism Technology, Sustainability, and Local Community Empowerment

Taking a refreshingly non-technical approach, this textbook gives students a concise overview of the marketing research process. This text equips students with the skills needed to interpret research and use their findings to effect meaningful change. Keeping digital data and internet research at its heart, it details the main stages of the research process, covering both quantitative and qualitative methods. A plethora of case studies and examples helps students grasp the practical applications of theory. This textbook is ideal for use on marketing research courses at undergraduate, postgraduate and MBA levels. New to the 5th edition: - Updated cases, examples and business environment terminology incorporating recent developments in the industry - New feature within each chapter setting out the potential role of artificial intelligence - Expanded material on experimental research and virtual test markets Accompanying free online resources designed to support teaching and learning can be found at www.bloomsburyonlineresources.com/marketing-research

Delivering Customer Insight

Marketing Research

In an era increasingly defined by rapid technological evolution and the shifting locus of innovation to emerging markets – often underpinned by industry policies supporting indigenous innovation – understanding the dynamics of successful technology clusters is paramount.Examining highly relevant and popular topics such as startups, entrepreneurship, the role of governance and innovation through a range of groundbreaking and unique contributions, this book seeks to uncover the intricacies of thriving clusters worldwide, distilling lessons and best practices:<ul><li>packed with practical and illustrative examples as well as exclusive case studies to provide hands-on solutions to real-world challenges for fostering innovations.</li><li>contributions by world experts from different fields from academia, the public sector and business practice.</li><li>equips businesses with foundational tools and frameworks for developing responsible innovations in an interconnected world.</li></ul>By examining the experiences of both established hubs like Silicon Valley and burgeoning ecosystems in emerging markets, it provides practical insights for fostering innovation, economic growth, and societal development in the 21st century, empowering a broad audience of readers including policymakers, entrepreneurs, scholars, and investors.

Unleashing Innovation across Startups, Corporates, and Governments

Successful Technology Clusters in the 21st Century

“A tale of rapacious colonialism, Cold War spy games, dazzling technical innovation, big business rivalry, big power geopolitics . . . Niarchos has produced an unflinching, landmark work on the nature of extractive capitalism.” —Patrick Radden Keefe, New York Times best-selling author of Empire of Pain and Say Nothing Epic, shocking, and deeply reported, The Elements of Power tells the story of the war for the global supply of battery metals—essential for the decarbonization of our economies—and the terrible, bloody human cost of this badly misunderstood industry Congo is rich. Swaths of the war-torn African country lack basic infrastructure, and, after many decades of colonial occupation, its people are officially among the poorest in the world. But hidden beneath the soil are vast quantities of cobalt, lithium, copper, tin, tantalum, tungsten, and other treasures. Recently, this veritable periodic table of resources has become extremely valuable because these metals are essential for the global “energy transition”—the plan for wealthy nations to wean themselves off fossil fuels by shifting to sustainable forms of energy, such as solar and wind. The race to electrify the world’s economy has begun, and China has a considerable head start. From Indonesia to South America to Central Africa, Beijing has invested in mines and infrastructure for decades. But the U.S. has begun fighting back with massive investments of its own, as well as sanctions and disruptive tariffs. In this rush for green energy, the world has become utterly reliant on resources unearthed far away and willfully blind to the terrible political, environmental, and social consequences of their extraction. If the Democratic Republic of the Congo possesses such riches, why are its children routinely descending deep into treacherous mines to dig with the most rudimentary of tools, or in some cases their bare hands? Why are Indonesia’s seas and skies being polluted in a rush for battery metals? Why is the Western Sahara, a source for phosphates, still being treated like a colony? Who must pay the price for progress? With unparalleled, original reporting, Nicolas Niarchos reveals how the scramble to control these metals and their production is overturning the world order, just as the global race to drill for oil shaped the twentieth century. Exploring the advent of the lithium-ion battery and tracing the supply chain for its production, Niarchos tells the story both of the people driving these tectonic changes and those whose lives are being upended. He reveals the true, devastating consequences of our best intentions and helps us prepare for an uncertain future. If you have ever used a smartphone or driven an electric vehicle, you are implicated.

“A tale of rapacious colonialism, Cold War spy games, dazzling technical innovation, big business rivalry, big power geopolitics . . . Niarchos has produced an unflinching, landmark work on the nature of extractive capitalism.” —Patrick Radden Keefe, New York Times best-selling author of Empire of Pain and Say Nothing Epic, shocking, and deeply reported, The Elements of Power tells the story of the war for the global supply of battery metals—essential for the decarbonization of our economies—and the terrible, bloody human cost of this badly misunderstood industry Congo is rich. Swaths of the war-torn African country lack basic infrastructure, and, after many decades of colonial occupation, its people are officially among the poorest in the world. But hidden beneath the soil are vast quantities of cobalt, lithium, copper, tin, tantalum, tungsten, and other treasures. Recently, this veritable periodic table of resources has become extremely valuable because these metals are essential for the global “energy transition”—the plan for wealthy nations to wean themselves off fossil fuels by shifting to sustainable forms of energy, such as solar and wind. The race to electrify the world’s economy has begun, and China has a considerable head start. From Indonesia to South America to Central Africa, Beijing has invested in mines and infrastructure for decades. But the U.S. has begun fighting back with massive investments of its own, as well as sanctions and disruptive tariffs. In this rush for green energy, the world has become utterly reliant on resources unearthed far away and willfully blind to the terrible political, environmental, and social consequences of their extraction. If the Democratic Republic of the Congo possesses such riches, why are its children routinely descending deep into treacherous mines to dig with the most rudimentary of tools, or in some cases their bare hands? Why are Indonesia’s seas and skies being polluted in a rush for battery metals? Why is the Western Sahara, a source for phosphates, still being treated like a colony? Who must pay the price for progress? With unparalleled, original reporting, Nicolas Niarchos reveals how the scramble to control these metals and their production is overturning the world order, just as the global race to drill for oil shaped the twentieth century. Exploring the advent of the lithium-ion battery and tracing the supply chain for its production, Niarchos tells the story both of the people driving these tectonic changes and those whose lives are being upended. He reveals the true, devastating consequences of our best intentions and helps us prepare for an uncertain future. If you have ever used a smartphone or driven an electric vehicle, you are implicated.

A Story of War, Technology, and the Dirtiest Supply Chain on Earth

The Elements of Power

Exploring a Translation of the Constitutional Political Rights into the Digital Sphere

Constitutional Rights in the Digital Context

Nick Clegg, formerly one of Meta's most senior executives, presents a blueprint for reforming Big Tech while preserving the essential openness of the internet 'Warns of the dangers posed to a free and open global internet by an age of autocrats and a titanic power struggle over AI' Guardian As democracies seek to curb the power of Big Tech, as authoritarian regimes like China and Russia isolate their populations from the internet, and as the AI race supercharges divisions between competing nations, the most powerful tool for bringing us together risks being dismantled. Taking us behind the scenes at Meta, and drawing on his unique experience on the world stage of both tech and politics, Nick Clegg sets out where Big Tech has gone wrong and the radical reforms that are needed if global platforms are to ensure their long-term future. But he also shows that many of the charges against them are overstated or simply untrue, and presents a blueprint for the international cooperation that is needed if we are to preserve what makes them so vital to our future: their potential to empower and improve billions of lives. Radical, reasonable, deeply felt and disarmingly honest, How To Save the Internet reminds us how much we stand to lose on our current path - and how much we might yet gain from a global, open internet. 'Entertaining . . . lucid, detailed . . . there is much to agree with' Spectator 'Studded throughout [with] good analyses of the political situation around technology' Observer 'A gripping and timely book. Nick Clegg writes with clarity, authority and urgency' Peter Frankopan, author of The Silk Roads 'A wake-up call we cannot afford to ignore' Tony Blair 'A vital read' Reid Hoffman, co-founder of LinkedIn

The Threat to Global Connection in the Age of AI and Political Conflict

How to Save the Internet

Salespeople today often live in an environment full of force-fed, top-down selling systems, where they are trained and directed to repeat the same monotonic, robotic words with every customer, regardless of how their customer prefers to be spoken to. In Selling from Trust, Thomas Morin offers a more human-centered approach that's based on the art of the sale, rather than the science. It's not a selling strategy, but a communication strategy that's built around how customers prefer to communicate when they're developing their own personal relationships.
Thomas's approach focuses on the core human values and experiences that stimulate relationships to grow through honesty, respect, actively listening to each other, and, most importantly, trust. Each of these basic human components helps calm the anxious customer's fears and opens his/her mind to be more receptive to and purchase from a salesperson he/she might have been initially intimidated by.
In its basic form, Selling from Trust is a how-to, bottom-up approach to winning the customer first, and only then transitioning to a product presentation with a customer who is more willing to listen and consider what a salesperson has to say, instead of running away from the typical sales pitch heard from one salesperson to the next. It's a winning approach that can be repeated with every customer because it's about the customer rather than the selling system.
The sales process is a process that, through repetition and finesse over time, gets stronger, more precise, and can lead to more profitable deals and help to establish a solid path to referrals with new customers going forward.

How to Turn Trust into a Sale

Selling from Trust

CX-PRO - Beyond the Basics

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