Customer Experience in the Context of Omnichannel Retailing

<p class="MsoNormal"><span lang="EN-US" style="font-size: 11.0pt; mso-fareast-font-family: 'PT Sans'; mso-ansi-language: EN-US;">The research focus of Nils Fr&auml;nzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensions of customer experience. He also looks at the importance of channel specific marketing instruments and channel integration along the customer journey. Nils Fr&auml;nzel's analysis contributes to the latest research in the field of customer experience in omnichannel retailing and shows the importance of the different stages of the customer journey.&nbsp;</span></p>