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Cai Y: CULTURE BY DESIGN

CULTURE BY DESIGN

How great organizations build high-performance cultures that drive growth, engagement, and lasting success

Internal communications teams have often relied on activity counts and engagement scores that describe what was done rather than what changed. This is no longer enough: they need to demonstrate clear evidence of communication effectiveness. Grounded in real-world experience, Measuring the Impact of Internal Communications shows how to measure what truly matters and highlight the outcomes that shape organizational success. It provides a four-stage, twelve-step model built around organizational alignment, meaningful outcomes, credible evidence and continuous improvement. The book explains what meaningful impact looks like inside organizations, how to define outcomes that leaders recognize, how to gather and interpret evidence and how to use insight to influence leadership and strengthen communication effectiveness. Measuring the Impact of Internal Communications includes insights and interviews from leading voices across the communication and research landscape including Kevin Ruck and Mary Welch. By equipping professionals to define, measure, understand and communicate their results effectively, this book shows why and how measurement in internal communication is now essential to business performance, leadership credibility and employee experience in an increasingly connected and data-driven world.

Translating Metrics into Meaningful Business Outcomes

Measuring the Impact of Internal Communications

Organizations have been promised that AI will revolutionize them. But what ends up happening is that AI ends up being introduced like standard software. When productivity is the only focus of enterprise AI, the real insights that AI can offer prove elusive. This book shows a better way. Written by leading AI expert and keynote speaker Richard Foster-Fletcher, The AI Gap explains why enterprise AI in most organizations isn't producing the insights that were promised. AI enters as a promise of new intelligence but passes through the procurement, security, legal and compliance systems built for standard software. These systems strip AI of its potential. This book traces how this happens, why it persists and what organization must change to capture the insights AI can deliver. This book will explain why the way AI is implemented keeps restricting its potential and what organization must change to capture the true value of AI. AI works best when it and employees are given the freedom to explore, challenge ideas and use AI in new and create ways. This book is about developing the structures, the environment, and the culture that allows AI to flourish in an organization as a key driver of insights rather than a simple productivity improvement.

How to Fix Enterprise AI and Get Real Insights

The AI Gap

Organizations in Context

Routledge Studies in Management, Organizations and Society

As hybrid and remote work reshapes the modern workplace, Hybrid Work and Organisational Transformation offers a timely and research-based exploration of how organisations are redefining identity, trust, and communication in digitally mediated environments. This interdisciplinary monograph examines the cultural, psychological, and linguistic dynamics of hybrid work, providing a conceptual and practical framework for understanding and managing these transformations. Drawing on qualitative case studies from diverse sectors and regions, this book bridges theory and practice to deliver actionable insights for navigating the complexities of hybrid work cultures. Key features include a diagnostic framework for evaluating organisational readiness, trust-building strategies for virtual teams, and tools for fostering inclusion and collaboration in distributed environments. Grounded in social identity theory, trust theory, and digital affordance frameworks, it integrates empirical evidence with foresight scenarios and strategic recommendations. Readers will gain valuable perspectives on team cohesion, leadership ethics, and digital communication technologies, ensuring their organisations thrive in the post-pandemic era. Designed for advanced students, academic researchers, and practitioners, this volume is ideal for those in organisational behaviour, human resource management, digital communication, and leadership studies. Public sector organisations, multinational enterprises, and educators will also benefit from its insights into building resilient, high-trust hybrid workplaces.

Culture, Trust, and Digital Communication

Hybrid Work and Organisational Transformation

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul> These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul> If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

How can we fix what we can't see? The norms crushing innovation—and our joy—are finally made visible. All 24 of them. In Our Best Work, Nilofer Merchant names the 24 invisible norms—born of hierarchy, control, and a worn-out model of capitalism—that limit us all. Along the way, she dismantles some of management’s most beloved ideas:<ul><li>Servant Leadership</li><li>Personal Branding</li><li>Speaking Up</li><li>Performance Reviews</li><li>Move Fast and Break Things</li></ul>These aren’t just ideas that fall short—they are daily routines that trap us in the past. Merchant exposes how and why they fail us. But it’s not enough to know the problem, we must also know how to move forward. She lights the path to the future by providing the 24 leading indicators that bring out the best of us and the best of us.&nbsp;Each chapter closes with a concrete practice, so teams can turn insight into action.Ranked among the world’s most influential management thinkers by Thinkers50, Merchant brings an unmatched range of experience: from her start as an administrative assistant to shaping strategy at Apple and early-stage startups to serving on corporate boards. She has experienced the realities of power from every seat at the table, across industries, and around the globe. Her ideas have already reshaped companies—and their futures. With this incisive take, Merchant offers a clear and collective path to do our best work, including:<ul><li>Unlocking the essential source of innovation: new and novel ideas</li><li>Replacing competition with trust</li><li>Creating the solutions of tomorrow, not just today’s profits</li></ul>If you’ve tired of self-help fixes or the latest fads, Our Best Work offers another way: by changing the rules of work itself.&nbsp;

Break Free from the 24 Invisible Norms That Limit Us

Our Best Work

The Basics

Unlocking Business Insights provides a practical framework for extracting meaningful business insights from data, guiding leaders through fundamental principles that transform overwhelming datasets into actionable business value.This book equips readers with essential analytical thinking skills through real-world examples that bridge theory and practice. Readers will gain the ability to navigate complex data landscapes, make informed decisions based on proper benchmarking, understand trends, compare like-for-like indicators, evaluate trade-offs, develop predictive models, account for competitor intelligence, and recognise cognitive biases - all presented in accessible language that demystifies data analytics for business application. The author's structured approach balances analytical rigor with business relevance, helping managers extract valuable insights without getting lost in technical complexities. Each principle builds upon the previous one, creating a comprehensive framework that transforms raw data into strategic advantage while addressing the tension between statistical precision and practical business needs.Written for business leaders, managers, and students at all levels studying data analytics, this book is ideal for introductory courses in business analytics, data science for business, and data-driven decision making - offering a non-technical approach for those seeking to implement data-driven strategies without specialised expertise.The book is supported by comprehensive online resources including a testbank and PowerPoint slides.

Unlocking Business Insights

Many organizations around the world attempt to emulate the Toyota Production System (TPS) by adopting its techniques to boost performance, yet the results are often short¿lived. They frequently fail to cultivate the organizational culture required for employees to sustain and build upon Toyota's success. Compounding this challenge is the absence of a comprehensive interpretation of how Taiichi Ohno shaped Toyota's leadership culture from the very beginning - until now.Understanding these missing elements of the Toyota Production System is essential to fully grasp The Ohno Method®. At its core is the recognition that developing people's untapped potential and skills is a strategic advantage. This book provides that insight and illuminates crucial, long¿overlooked aspects of TPS.What many do not realize is that when Taiichi Ohno resigned from Toyota in 1979, he told his trusted disciple, "The Toyota Production System is still incomplete. It must evolve from now on to be perfected." He then dedicated the next decade of his life to advancing his vision of Just¿In¿Time through unique applications of the "Respect for People" principle.The authors are uniquely positioned to tell this story. For more than 30 years, they have followed in Ohno's footsteps in Japan and contributed to the development of The Ohno Method® beyond TPS and Toyota, guided and endorsed by Ohno's protégé and their mentor, Hitoshi Yamada. They have successfully applied The Ohno Method® across diverse industries worldwide, adapting it to the needs of modern organizations while staying true to Ohno's original vision.

The Complete Guide to Organizational Transformation

The Ohno Method ®

Is your company's culture ready for the future?Most business leaders already recognize that the old rules no longer apply. The world has changed dramatically, and traditional, inward-looking models of corporate culture are no longer enough to ensure success.This book is a definitive guide to navigating this new reality. It provides a strategic roadmap for building resilient, adaptable, and high-performing organizations in an increasingly complex world. Author Childress argues that corporate culture is no longer a simple internal matter-it's an interconnected ecosystem shaped by both internal and external forces. He calls this new paradigm Culture 4.0.Delving into the forces reshaping today's workplace-from hybrid work and social media to the disruptive power of AI and robotics-Childress reveals how these shifts are redefining what it means to lead and sustain a thriving organization. He also examines how factors such as cybercrime, global migration, and an aging workforce are transforming corporate identity at its core.With actionable insights and practical tools, this book shows how key functions like human resources and middle management can evolve to become cultural architects. The result is a timely, essential guide for leaders who want to future-proof their organizations and inspire cultures built for the next era of business.

The Future of Corporate Culture

Culture 4.0

A practical method, backed by peer-reviewed research, for reimagining work to create your most distinctive, creative, energetic, and relatable professional self.In far too many organizations, the idea of bringing your 'full self' to the job is a liability.Emotion beyond enthusiasm for the task at hand is deemed unprofessional. Personal identity must be compressed into a carefully curated bio: relatable yet inoffensive.When people are conditioned to flatten the full social and emotional complexities of themselves, spirits dull and progress stalls, in life and in the workplace.But for a growing number of people, especially younger generations, this form of workplace culture no longer works. Surveys show that fewer individuals are willing to sacrifice their time and quality of life for a career, let alone an organization. With an increased focus on purpose, meaning, and mental health, many refuse to scrub their emotions, or the full range of their identities, to keep their professional lives separate.At the same time, in more progressive settings, the encouragement to bring people's full selves to work has sometimes unleashed more authenticity and personal revelation than managers and teams know how to handle.So how do we get it right?Lively and accessible, Human Mode features vibrant stories, expert insights, evidence-based techniques, and 'ah-ha' takeaways you can use immediately.Discover how to engage your inherent superpower - being immensely human - to unlock progress, connection, and achievement in your working life.

Unlock Your Unique Edge and Transform Your World of Work

Human Mode

Redesign the Future of Work with Neurodiversity in Mind Brainstorm: A Guide to Neurodivergent Talent and the Future of Work is a bold, practical guide to rebuilding work from the ground up. It shows that inclusion is more than the right thing to do, it is essential to business success. With raw honesty, sharp storytelling, and real-world tools, Brainstorm challenges tired corporate narratives and equips leaders, managers, and teams to unlock overlooked talent. Drawing on the voices of people across industries and ways of thinking, including trailblazers, business leaders, and academics, it highlights how work must be built for every kind of mind. Written by Dave Thompson, a pioneering self-advocate, educator, and innovator in the field of neurodiversity employment for over a decade, this book shows readers how to: <ul> <li>Build environments that empower people across every cognitive profile</li> <li>Rethink "accommodations" as Success Enablers that fuel performance and growth</li> <li>Foster psychological safety, allyship, and trust in teams of every size</li> <li>Rethink hiring, management, and retention practices to expand your talent pipeline</li> <li>Tackle real workplace obstacles like communication breakdowns, burnout, and bias</li> </ul> For employers of all sizes and industries, Brainstorm delivers an urgent call to action: stop forcing people to fit a system that was not designed for them. Instead, rewire the system itself and watch innovation, productivity, and engagement surge, and see everyone win.

A Guide to Neurodivergent Talent and the Future of Work

Brainstorm

Appreciated: Manufacturing Culture is a practical leadership guide for people responsible for teams, performance, and results in environments where pressure is constant and recognition is rare.
Written by Matthew Allen, a retired U.S. Army veteran and HR leader with extensive experience supporting manufacturing teams, this book delivers a clear and often ignored truth:
Appreciation is not soft leadership. It is effective leadership.
In manufacturing, conversations are dominated by output, safety, and deadlines. Appreciation is often treated as optional, delayed until numbers improve or time allows. Appreciated challenges that mindset by showing how the absence of recognition erodes morale, increases turnover, and damages trust long before metrics reveal a problem.
Grounded in real experience, not theory, this book draws from factory floors, HR offices, military service, and difficult leadership conversations. It speaks to leaders who value accountability and standards but want to lead in a way that people respect, trust, and commit to.
At its core, Appreciated answers a critical question:
Why do good people stop giving their best or leave entirely, even when pay and benefits are competitive?
The answer is simple and uncomfortable.
 People leave leaders who fail to make them feel seen.
The book reinforces a reality leaders cannot ignore: people do not leave companies, they leave managers. In manufacturing, lack of appreciation shows up as disengagement, silence, safety shortcuts, and normalized turnover. Appreciation is reframed as a leadership responsibility, not a personality trait. Leaders do not need charisma. They need intention and consistency.
A central framework in the book is the CARE Model, which teaches leaders how to give appreciation people actually believe.
Clear recognition shows attention.
 Authentic appreciation builds trust.
 Relevant recognition connects effort to purpose.
 Empathetic appreciation acknowledges the effort behind the work.
The CARE Model is designed for real manufacturing conditions and can be used during shift changes, floor walks, safety moments, and difficult conversations.
Appreciated also confronts common myths that block recognition, including the belief that appreciation lowers standards, replaces pay, must be expensive, or takes too much time. The book makes it clear that appreciation does not weaken accountability. It strengthens it.
Readers learn what appreciation looks like on the manufacturing floor. Watching skill, not just output. Recognizing consistency, not only big wins. Calling out safety success, adaptability, and pride in craftsmanship. These moments cost nothing but attention.
The book also focuses on communicating appreciation with clarity, moving beyond generic praise to recognition that names the person, the behavior, and the impact. It addresses how different employees receive appreciation differently, including introverts, extroverts, veterans, Gen Z workers, and long tenured employees.
One of the most impactful sections covers appreciation during stress, conflict, and change. These are the moments when leaders often go quiet and employees feel abandoned. The book introduces an Appreciate and Align approach that helps leaders address tough issues while preserving dignity and trust.
The book closes with a challenge. People will not remember schedules, policies, or metrics. They will remember how they felt. Whether they were seen. Whether their effort mattered.
Because in manufacturing, and everywhere else,
Appreciation is leadership.

Manufacturing Culture

Appreciated

CULTURE BY DESIGN

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