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Catalogue complet

Silva J: CORRUPTION

CORRUPTION

The proven way to respond to high-conflict healthcare situations—without making them worse. BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.Adapted from Bill Eddy’s internationally recognized BIFF Response®&nbsp;Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framework into real-world healthcare settings. Readers learn how to respond effectively to demanding patients, distressed families, high-conflict colleagues, and disruptive physicians—while maintaining professionalism, boundaries, and patient safety.Designed for time-pressured clinical environments, BIFF techniques can be learned quickly and applied in minutes during daily practice, including emails, documentation, and face-to-face interactions. The approach reduces escalation, strengthens trust, and supports clearer communication under stress—key factors in improving patient experience and protecting staff well-being.Written for a broad professional audience, BIFF for Healthcare is relevant to physicians, nurses, administrators, HR professionals, risk managers, and patient-relations teams. As the fifth volume in the established BIFF Conflict Communication Series, it builds on a model already adopted by organizations worldwide.Ideal for onboarding, continuing education, and professional development programs, this book offers healthcare organizations a practical tool for safer communication, stronger teams, and more resilient care delivery.

Biff for Healthcare

Sexual violence remains a pervasive reality of war. Redressing Rape in War presents an innovative medico-legal framework for redressing conflict-related sexual violence (CRSV), integrating insights from transitional justice, restorative justice, and medical scholarship. Drawing on empirical research across three diverse settings-including interviews with victims and professionals in transitional justice and healthcare-this book critically examines the evolution of existing reparative measures and advances an interdisciplinary approach to justice and redress. Through a health-centred perspective, this book explores the forensic, psychological, physical, and social consequences of CRSV, emphasising the cascading effects of embodied trauma and its impact on victims' long-term well-being. Recognising that traditional forms of reparations struggle to address the breadth of harm inflicted, this book forwards a vulnerability-based framework that enhances their effectiveness by acknowledging the relational dimensions of harm, and the role of informal and self-repair mechanisms. By reimagining rehabilitation through a medico-legal lens, it demonstrates how forensic medicine can strengthen accountability, improve reparative outcomes, and offer tangible paths to recovery centred on quality of life. Confronting the structural, cultural, and political conditions that sustain CRSV, Redressing Rape in War calls for reparations that not only address individual harm but also catalyse broader social and institutional transformation to ensure sustainable justice for victims and survivors of CRSV and beyond.

A Medico-Legal Approach to Sexual Violence

Redressing Rape in War

Systemic Coaching

THIS BOOK IS ABOUT TO change the way you see people, problems, and change itself.Systemic Coaching - Working with Systems, Not Just People is a profound invitation to move beyond individual behavior and into the deeper dynamics that shape performance, relationships, leadership, and life.Most approaches to coaching and development focus on the person. Their mindset. Their motivation. Their skills. Yet again and again, change fails to last. Patterns return. Problems repeat. Frustration grows.This book reveals why.Systemic Coaching is not about fixing people. It is about understanding the systems they belong to. Family. Teams. Organizations. Society. It is about recognizing that what looks like an individual issue is often a systemic signal.Written in a clear, accessible, and deeply human style, this book guides you through: how systems influence behavior in invisible ways why problems often return even after "successful" interventionshow belonging, order, balance, and unconscious loyalty shape resultswhat real change looks like in complex environmentshow leaders can hold complexity without collapsing into controland why awareness, not force, is the key to sustainable transformationThis is not a technical manual. It is a perspective shift.Through real world insight, practical reflection, and systemic depth, Systemic Coaching shows you how to work with complexity rather than against it, how to create change without pressure, and how to lead without losing your humanity.Whether you are a coach, leader, consultant, HR professional, or someone who works with people in any capacity, this book will expand how you think, how you listen, and how you act.You will no longer ask, "What is wrong with this person?" You will begin to ask, "What is happening in the system?"And everything will change.

Working with Systems Not just People

Work isn’t working—for women or for men. Despite decades of progress, women are still facing persistent gaps in pay, representation, and opportunity. But here’s what’s often overlooked: men are struggling, too. Pressured to conform to outdated stereotypes—stoic, aggressive, competitive—many men feel boxed in, disconnected, and unable to show up as their full selves. In Men at Work, Jennifer McCollum, President and CEO of Catalyst, reveals a bold truth that the key to building inclusive, high-performing workplaces isn’t only about helping women—it’s about unlocking the full potential of men as well. Through powerful personal stories and Catalyst’s groundbreaking research, McCollum shows how inviting men into the inclusion conversation as gender partners—not just sponsors or allies—creates workplaces where everyone thrives. Drawing on interviews with men and women at leading companies around the globe, she proves that when men and women operate as mutually accountable partners, fairness expands, innovation flourishes, and belonging becomes the norm, not the exception. This book is a wake-up call and a roadmap for leaders ready to move beyond performative inclusion and toward real, lasting change. Because when we free men from the “man box,” we help men lead with authenticity, connection, and purpose—and we also help women rise. Men at Work is for anyone who believes that inclusion should feel like a win, not a sacrifice.

The Roadmap to Gender Partnership

Men at Work

A Field Guide to High-Risk Accountability & Professional Neutrality

The Gray Zone in Leadership

The Corporate Behaviour

FROM THE STAR OF THE PHENOMENAL NETFLIX SHOW, ADOLESCENCE, COMES A POWERFUL MEMOIR, PACKED WITH INSPIRING STORIES AND HARD-EARNED WISDOM FOR LIFE'S MOST CHALLENGING MOMENTS. 'A raw and inspiring testament to resilience.' STEVEN BARTLETT 'A deeper truth that speaks to our whole time and culture, and offers us all a way forward.' AFUA HIRSCH 'An important and powerful read.' IAN WRIGHT From Adolescence and Top Boy to So Solid Crew, Ashley Walters' explosive on-screen performances and trailblazing music has always explored the same conflicting forces that have governed his life. Born and raised in Peckham, his father in and out of prison, Ashley found the gang culture in inner city London inescapable. At 15, he was stabbed in the neck and left for dead. At 18, he had a gun held to his head as he cradled his newborn son. At 20, he was sentenced to eighteen months in prison. In this brave and inspiring book, Ashley opens up about his turbulent past. He writes candidly about his battles with identity, addiction, family and fame, and the realisation that, after years of struggle, only he could change his future. 'Always Winning' is the framework Ashley developed to turn his life around. Revealed for the first time in this book, explored through powerful stories from his life and career, he shares the principles of this philosophy and shows how anyone can use them to overcome their own challenges, helping them to align a true sense of purpose with inner happiness and personal success and fulfilment.

Always Winning

Leadership has never been more complex than it is today. Rapid technological change, global competition, and evolving workforce expectations create challenges that traditional leadership approaches often cannot address. In Why Leadership Is More Challenging Today Than Ever Before, you'll discover practical strategies to navigate this new reality.This book offers: <ul><li>Insights into the modern workplace and its unique pressures.</li><li>Proven methods to inspire, motivate, and guide your team effectively.</li><li>Tools to make clear decisions under uncertainty and complexity.</li><li>Guidance on communication, collaboration, and fostering a culture of trust.</li></ul>Whether you are a seasoned executive, an emerging leader, or a manager facing unprecedented challenges, this book equips you with the knowledge and confidence to lead with clarity and impact. Learn how to turn today's leadership obstacles into opportunities for growth-for you, your team, and your organization.Transform your leadership style, master complexity, and thrive in an ever-changing world.

Strategies for Modern Leadership Challenges

Why Leadership Is Harder Today Than Ever Before

Two former Walt Disney Imagineering leaders and designers take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and efficient problem-solving while also minimizing burnout and interpersonal friction. Drawing on their experience at Walt Disney Imagineering and additional work with companies such as Sony, Heineken, and Mattel, Tricia Cerrone and Edward J. van Luinen, Ed.D share a practical approach leaders can apply in any industry, on any team, right away. At Disney, Tricia and Edward were tasked with co-leading a global high-stakes, multi-year initiative across 120+ disciplines; in the process of uniting creative, technical, and operational teams around shared outcomes, they developed and later refined the collaborative leadership skills and repeatable method presented in this book. Their simple, human approach centers on five everyday behaviors-Generosity, Resourcefulness, Co-Creation, Action, and Gratitude-guided by Noble Purpose and an Instant Implementation Roadmap. The result is a clear, step-by-step way to build trust, unlock ideas, move faster, and sustain energy without new software, restructures, or big budgets. And the ripple effects are powerful: greater innovation, faster decisions, healthier culture, organic professional growth, more resilient people, stronger ROI, and higher engagement. Inside you'll get: A repeatable method that fits any leadership style or team structure. Stories and examples from Disney and beyond that show the method in action. Immediate techniques for safer teams, better brainstorms, quicker pilots, and meaningful recognition. A plan to scale collaboration and overcome common barriers like ego, silos, and burnout.

A Roadmap to Stronger Leaders, Happier Teams, and Big Results

Collaborate to Compete

Every Great Leader Must Face the Hardest Part of the Job The Necessary Goodbye is a practical, eye-opening guide to one of leadership’s most misunderstood and avoided responsibilities: firing someone. Written for new and emerging leaders, aspiring executives, and anyone navigating real-world team challenges, this book delivers a confident, compassionate roadmap for leading through tough transitions. Drawing from nearly two decades of CEO-level experience, Peter D. Banko offers a direct and deeply human approach to handling terminations with clarity, confidence, and respect. This is not another corporate management manual. It’s a leadership education rooted in wisdom, real-world stories, and references to literature, psychology, music, religion, and culture. You’ll learn how to: <ul> <li>Handle termination conversations with empathy and precision</li> <li>Reframe firing as a leadership act—not a personal failure</li> <li>Preserve trust, culture, and team morale during tough decisions</li> <li>Lead from your values, even when the path is difficult</li> </ul> If you’re leading people or preparing to, The Necessary Goodbye gives you the perspective and tools to do what’s necessary, and do it well.

How Great Leaders Fire with Clarity, Confidence, and Compassion

The Necessary Goodbye

Preya Bhattacharya offers the first full-length assessment of the impact of microfinance on post-conflict women's empowerment in the Balkans. In so doing, she provides vital new insights into what women's microfinance contributes to macroeconomic development in the former Yugoslavian countries of Macedonia, Croatia, Slovenia, Montenegro, Serbia, Bosnia-Herzegovina, and Kosovo. At the same time, she develops a uniquely clear, concise approach to Qualitative Comparative Analysis (QCA), which she uses to make sense of an extensive, exhaustive raw set of available data and research. This methodology not only offers a way of using both micro and macroeconomic data to revisit Amartya Sen's theory of development as freedom, but also provides a framework for other researchers to assess the impacts of microfinance on women's development throughout the world, and particularly in the Global South. For its original focus, its clear and streamlined methodological approach, and its global implications, this book provides a go-to source for researchers, students, and practitioners of international development, gender studies, and economics and finance.

A Qualitative Comparative Analysis

Microfinance and Post-conflict Women's Empowerment in the Balkans

Character is the only thing politics cannot touch

Thick Skin or Sharp Teeth

CORRUPTION

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